Senior Manager, Sustaining Engineering & Product Lifecycle
3 months ago
Carrollton
Job Description At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful. Position Summary LiquidStack is a rapidly scaling technology company delivering advanced liquid cooling solutions for hyperscale, enterprise, and edge data centers supporting AI and high-performance computing workloads. We are seeking a Senior Manager of Sustaining Engineering to own the post-launch lifecycle of LiquidStack products, while actively contributing to New Product Introduction (NPI), service readiness, and continuous improvement. This role serves as a critical technical leader within the Sustaining Engineering organization, acting as a bridge between Engineering, Manufacturing, Quality, and Global Services. The Senior Manager ensures product reliability, field performance, and customer satisfaction from launch through end-of-life, while supporting complex service escalations, customer issues, and lab validation activities. Key ResponsibilitiesSustaining Engineering & Product Lifecycle Ownership • Lead sustaining engineering activities for released products, ensuring reliability, serviceability, and continuous improvement throughout the product lifecycle., • Drive root-cause analysis (RCA) and corrective and preventive actions for field issues, quality escapes, and reliability concerns., • Own engineering change requests (ECR/ECO) related to performance, quality, manufacturability, cost, and serviceability., • Partner closely with Quality and Manufacturing on defect analysis, containment actions, and long-term corrective strategies.New Product Introduction (NPI) Support, • Support NPI programs to ensure products are designed for long-term reliability, serviceability, and field readiness., • Provide sustaining and service input into design reviews, validation plans, and reliability testing., • Ensure effective transition from development to sustaining ownership post-launch.Service Escalations & Customer Support, • Serve as a senior technical escalation point for complex service, customer, and field issues., • Support Global Services and Field Service teams during high-impact customer escalations., • Participate in on-site customer visits as needed to resolve critical issues and reinforce customer confidence., • Partner with Service leadership to improve procedures, tools, and training based on field learnings.Lab, Validation & Technical Support, • Support performance, validation, and reliability lab activities, including test planning and failure analysis., • Analyze lab and field data to identify trends, risks, and improvement opportunities., • Collaborate with Engineering and R&D teams to validate design changes and corrective actions.Cross-Functional Leadership & Process Improvement, • Act as a technical liaison across Engineering, Quality, Manufacturing, Supply Chain, and Global Services., • Develop sustaining documentation including service bulletins, technical advisories, and lessons learned., • Improve sustaining engineering processes aligned with a scaling organization and ISO-based quality systems., • Mentor and guide engineers and technical staff supporting sustaining and service efforts.Required Qualifications, • Bachelor's degree in Mechanical Engineering or related discipline., • 10+ years of experience in data centers or mission-critical cooling environments, or 15+ years of experience in HVAC, thermal systems, or the cooling industry., • Demonstrated experience supporting products across the full lifecycle, including post-launch sustainment., • Proven success managing technical service escalations and customer-facing issue resolution., • Strong background in root-cause analysis, reliability engineering, and corrective action implementation., • Experience working cross-functionally with Engineering, Manufacturing, Quality, and Services organizations.Preferred Experience & Skills, • Prior experience leading or managing a sustaining engineering function or team., • Deep technical knowledge of data center cooling systems, HVAC equipment, or mission-critical infrastructure., • Experience supporting performance testing, validation labs, and reliability testing., • Familiarity with ISO-aligned quality systems and documentation., • Strong communication skills with both technical and executive stakeholders. Why Join Us? • Competitive pay with opportunities for overtime, • Consistent day-shift schedule, • Paid time off, holidays, and great benefits, • Be part of an industry-disrupting company with room to grow, • Work on innovative technologies in a collaborative, supportive environment