General Manager - Footlab Orange County
6 days ago
Santa Ana
Job Description GENERAL MANAGER - Footlab Orange County Sports Facilities Management, LLC LOCATION: Santa Ana, CA DEPARTMENT: OPERATIONS REPORTS TO: VP OF VENUE MANAGEMENT STATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY: Footlab Orange County is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Santa Ana, CA. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Footlab Orange County is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY: The General Manager is responsible for the financial and operational performance of Footlab OC. The objectives for this position include: • Optimizing overall profitability, • Creating a positive relationship with clients, guests, and stakeholders, • Creating a culture of accountability that supports organizational values, • Meeting or exceeding annual growth and guest experience objectives, • Facilitating interdepartmental collaboration, • Staff development and retention, • Development and implementation of employee and operating policies, • Implementation of major business initiatives, • Analyze operations to evaluate the performance of the venue and its staff in order to meet objectives and identify areas for improvement, • Appoint department heads or managers and assign or delegate responsibilities accordingly, • Confer with ownership, Sports Facilities Management advisors & support team, and staff to address issues, coordinate operations, and resolve problems, • Coordinate the development and implementation of administrative control systems, such as scheduling, guest feedback, and budgeting tools, • Direct and coordinate the financial activities of the venue to fund operations, control costs, and increase overall efficiency, • Oversee all human resources functions, including recruitment, onboarding, training, and performance management, • Implement policies and objectives to ensure consistent execution, high productivity, and alignment with brand standards, • Implement corrective action plans and conduct training to solve organizational or departmental problems, • Prepare and present reports concerning activities, guest feedback, expenses, budgets, and operational KPIs, • Represent the facility and promote its mission and brand at official functions and local engagements, • Act as a liaison between the venue, local businesses, governing bodies, and community partners, • Oversee facility readiness, equipment, and technology for daily operations and special events, • Direct sales, marketing, and programming efforts to ensure maximum attendance, revenue, and guest engagement, • Negotiate or approve contracts and agreements with vendors, sponsors, and service providers, • Prepare annual budgets for approval and monitor financial performance throughout the year, • Review reports submitted by department leads and provide strategic direction or changes as needed, • Schedule and monitor staff training related to guest service, safety, technology use, and venue operations, • Lead the MOD (Manager on Duty) schedule and function, • Prior responsibility in daily P&L management and budget oversight of $1MM or greater, • Proven experience in organizing, booking, and operating sports, entertainment, or tech-integrated events and programs, • Operational knowledge of tech-driven sport science experiences, F&B services, and private events such as parties and corporate activations, • Experience working with tourism boards, event commissions, or corporate partnerships is a plus, • A minimum of 7 years of management experience, preferably in sport, entertainment, or experiential retail, • Sports programming, guest experience design, or tech-enhanced venue experience preferred, • Bachelor's degree in Business Management, Sports Management, Hospitality, Marketing, or a related field-or equivalent experience, • Strong leadership and team development skills, • Familiarity with CRM, POS, and guest feedback platforms, • Will be required to sit for extended periods while operating a computer, • Facility environment includes intermittent noise and high-energy zones, • Must be able to lift 50 pounds waist high, • Availability to work evenings, weekends, and holidays as needed, • Ability to travel to national and international events, conferences, and training sessions Job Posted by ApplicantPro