Executive administrative assistant jobs in Buffalo, New YorkCreate job alerts

Job Description Personal Assistant Overview: StaffBuffalo is working with a professional, philanthropic organization to hire a full-time Personal Assistant supporting both a highly active executive and the organization's senior leadership. This is a hands-on, service-oriented opportunity for someone who enjoys taking ownership of details, solving problems independently, and moving comfortably between personal support and professional administrative responsibilities. More than half of the role centers on direct support to the executive, including travel coordination, scheduling, reservations, transportation logistics, errands, research, and other day-to-day requests. The remaining responsibilities support the organization through calendar management, meeting and event logistics, office administration, supplies, shipping, receipts, reimbursements, and other administrative needs. This position is best suited for a highly organized, resourceful, and discreet professional who can manage changing priorities with strong follow-through and sound judgment. The successful candidate will be comfortable handling a wide variety of requests, working independently, and ensuring details are managed from start to finish. This full-time opportunity offers a salary range of $55,000-$65,000 and is primarily an in-person position in the Buffalo area. The team operates in a serious, highly professional environment and is looking for someone who can provide dependable, high-touch support while maintaining professionalism and confidentiality. Responsibilities: • Coordinate private and commercial travel, hotel accommodations, transportation, itineraries, reservations, and other trip-related logistics., • Manage personal and professional calendars, appointments, meetings, reservations, and other scheduling needs., • Handle day-to-day support requests, errands, transportation coordination, packages, and other logistical needs., • Research and source products, services, vendors, travel options, and other requested items, independently identifying practical solutions and following tasks through to completion., • Maintain a high level of confidentiality and discretion when handling sensitive personal, business, and organizational information., • Provide calendar and administrative support to senior organizational leadership and coordinate logistics for gatherings., • Support routine office administration, including incoming mail and calls, overnight packages, office supplies, credit card receipts and statement reconciliation, expense reimbursements, postage, shipping, and calendar coordination. Qualifications: • Exceptional organization, follow-through, time-management skills, and attention to detail while managing multiple priorities and changing needs., • Resourceful, proactive, and comfortable independently determining how to accomplish unfamiliar requests with limited direction., • Strong verbal and written communication skills and a professional manner when interacting with a wide range of individuals., • High degree of discretion, reliability, confidentiality, and sound judgment., • Flexible and adaptable, with a genuine willingness to perform hands-on personal support as well as professional administrative work, including occasional time-sensitive needs outside normal business hours., • Proficiency with email, calendars, Microsoft Office, and common online scheduling, travel, and productivity tools; prior experience in personal assistance, executive support, concierge services, travel/event coordination, or another high-touch service-oriented role is preferred., • Valid driver's license and reliable transportation. Benefits: • $55,000-$65,000 annual salary., • Full-time position with regular working hours established based on the needs of the executive and organization., • Additional hours worked will be compensated in accordance with applicable overtime requirements. #INDSBHIGH The advertised pay range represents what we believe at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. First time working with a Recruiter? No problem! We make the process as smooth and straightforward as possible. StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service. Check the StaffBuffalo Job Postings, send in your resume, join Career Chats, sign up for Job Notifications, review our Job Seeker Resources, and follow us on LinkedIn, Facebook, Instagram, TikTok, YouTube, and Twitter!

Job Description Executive Administrative Assistant StaffBuffalo is working with a global organization to hire an Executive Administrative Assistant in Amherst, NY. This role supports the Executive Team and Office Services team while helping maintain smooth, professional day-to-day office operations. The position offers an hourly range of $24.00–$32.00, depending on experience and qualifications. The Executive Administrative Assistant will coordinate calendars, meetings, appointments, video conferences, travel, and visitor arrangements while creating and proofreading correspondence, presentations, reports, meeting materials, and minutes. This role also manages administrative records, supply inventory, lunch meetings, phone support, special projects, and departmental initiatives. This opportunity is ideal for a proactive, detail-oriented administrative professional who thrives in a fast-paced, collaborative environment. Confidentiality, sound judgment, exceptional service, discretion, professionalism, and the ability to manage multiple priorities are essential to success in the role. Responsibilities: • Provide administrative support to the Executive Team and Office Services team., • Coordinate meetings, calendars, appointments, video conferences, lunch meetings, executive travel, and visitor travel arrangements., • Create, edit, and proofread correspondence, presentations, reports, meeting materials, and meeting minutes., • Manage multiple assignments, special projects, and departmental initiatives while meeting deadlines and shifting priorities., • Maintain filing systems, databases, records, administrative documentation, and office supply inventory., • Answer, screen, and place phone calls with professionalism and attention to service., • Handle sensitive information with discretion, confidentiality, and awareness of the organization's image and impact. Qualifications: • Minimum of 5 years of executive administrative support experience., • Associate's or Bachelor's degree preferred., • Strong organizational and multitasking abilities with exceptional attention to detail and the ability to prioritize assignments and meet deadlines., • Excellent verbal and written communication skills, strong interpersonal skills, and the ability to interact professionally with all levels of an organization., • Demonstrated ability to maintain confidentiality, exercise sound judgment, and work effectively in a dynamic environment., • Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus experience planning and coordinating meetings., • Experience processing expense reports, preferably using Concur, and Notary Public certification or willingness to become certified are preferred. Benefits: • $24.00–$32.00 per hour, depending on experience, qualifications, and location., • Opportunity to support executive leadership and a collaborative team., • Varied responsibilities spanning executive support, office operations, travel coordination, and special projects., • Professional environment where discretion, service, and attention to detail are valued., • Opportunity to contribute to a global organization in the dental industry., • Amherst, NY location. The advertised pay range represents what we believe, at the time of this job posting, that our client would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. StaffBuffalo is an Equal Opportunity Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, gender, gender identity or expression, marital status, physical or mental disability, military status, or unfavorable discharge from military service. #INDSBHIGH

Job Description Gerber Ciano Kelly Brady LLP is seeking a highly organized, proactive, and detail-oriented Legal Executive Assistant to support a Partner with a nationwide litigation practice spanning New England and New York. This role is ideal for a professional who thrives in a fast-paced environment, takes ownership of responsibilities, and serves as a true partner in managing priorities, client relationships, and internal team coordination. The Legal Executive Assistant will play a critical role in helping manage day-to-day operations, client communications, reporting, billing support, and administrative functions. The successful candidate will be an exceptional communicator, highly responsive, capable of exercising sound judgment, and able to anticipate needs rather than simply react to instructions. Overall Responsibilities: • Serve as a trusted partner to the supported Partner, proactively managing priorities, deadlines, and day-to-day operations., • Coordinate and manage complex calendars, meetings, appointments, and events while identifying and resolving scheduling conflicts., • Communicate directly with clients, attorneys, and internal team members in a professional and responsive manner., • Coordinate and help manage client support teams within the firm to ensure tasks, deadlines, and deliverables are completed efficiently., • Maintain and update client, matter, and case assignment lists and other tracking systems., • Assist with billing activities, accounts receivable follow-up, and client-related administrative matters., • Prepare reports and analyze client file data using Microsoft Excel and other reporting tools., • Draft correspondence, communications, and reports for both internal and external audiences., • Prepare agendas, meeting materials, presentations, and supporting documentation for client and internal meetings., • Maintain accurate electronic and physical records, files, and documentation., • Open new matters and perform conflict checks in accordance with firm policies and procedures., • Process expense reports and track reimbursements., • Coordinate travel arrangements and prepare detailed itineraries as needed., • Support special projects and initiatives while handling multiple competing priorities., • Perform additional administrative and operational responsibilities as assigned. Qualifications: • Minimum of 3+ years of experience in a law firm environment, preferably supporting litigation or insurance defense practices., • Experience supporting partners, attorneys, executives, senior leaders, or other high-level professionals in a fast-paced professional services environment., • Experience with legal matter management, conflict checks, billing support, or document management system., • Advanced proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel., • Strong Excel skills, including the ability to organize, analyze, and report on data., • Exceptional verbal and written communication skills, including professional telephone communication and client-facing interaction., • Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail., • Ability to work independently, exercise sound judgment, and proactively solve problems., • Strong organizational skills with the ability to prioritize and complete time-sensitive assignments in a fast-paced environment., • Demonstrated ability to build relationships and effectively coordinate with diverse stakeholders across an organization.

The Executive Assistant will provide high-level administrative support to company executives by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and s

The Executive Assistant provides administrative, planning, and coordination support to the Chief Executive Officer, collectively the Executive Team, and Board of Directors to advance our work. The Executive Assistant is a proactive problem solver with exceptional communication and detail-oriented or

At least 1 year of experience in a legal administrative, legal assistant, or litigation support role. Equivity provides virtual paralegal, legal administrative, and operational support services to attorneys and law firms nationwide. Legal Executive Assistant (LEA).

Executive Assistant, Senior Administrative Assistant, Operations Coordinator, or similar role supporting a CEO, founder, or senior executive. You'll own the operating rhythm of the executive office, including the Daily Executive Briefing, inbox triage, calendar protection, AR/AP coordination, third-

Serving as a trusted partner, the Executive Assistant manages complex workflows, coordinates client and executive activities, and ensures the seamless execution of business operations. The Executive Assistant provides high-level administrative, operational, and business support to Managing Directors

Working from a home office within South Carolina, the Executive Administrative Assistant provides high-level administrative support to school leadership and plays a key role in the daily operations of the school. The Executive Administrative Assistant will be responsible for, but not limited to, the

Executive Assistant, Administrative Assistant, or similar role. Our Executive Assistants are committed to delivering efficient, proactive, and high-quality support that meets and exceeds client expectations. The Executive Assistant is a vital member of the Zirtual team and serves as the primary poin

Executive Assistant To The Chief Human Resources OfficerThe Executive Assistant to the Chief Human Resources Officer (CHRO) provides high-level, proactive, and highly confidential administrative support to the CHRO and Human Resources leadership team.

Executive Administrative AssistantIvoclar has been a leader in dentistry for over a century.Today, we are one of the world's leading dental companies.Our integrated solutions are helping to improve the state of oral health throughout the world.We share one mission: Making People Smile!The hourly ran

Executive Administrative Assistant/ReceptionistIvoclar has been a leader in dentistry for over a century.Today, we are one of the world's leading dental companies.Our integrated solutions are helping to improve the state of oral health throughout the world.We share one mission: Making People Smile!T

Job Description Overview Now Hiring! Executive Associate ???? Location: Academic Affairs ???? Schedule: M-F, 8:30am-5:00pm ???? Pay: $23.08-24.10 per hour ???? Position Type: Full-Time Why Join Canisius University Canisius University serves approximately 2,500 undergraduate and graduate students. As a Catholic and Jesuit University, Canisius has its foundation in the fundamental values of academic excellence, leadership, faith and social justice. Canisius is committed to educating and preparing men and women to become leaders in their professions and their communities, and in service to humanity. The University is an equal opportunity employer committed to recruiting, supporting, and fostering a diverse community of outstanding faculty, staff, and students. What We Offer: ✅ Salary: $23.08-24.10 per hour* ✅ Comprehensive Insurance Benefits – Health, Dental, Vision, Life and Long-Term Disability available the first of the month after the employee’s date of hire ✅ 403(b) with Company Contribution – Plan for your future with confidence – contribution from the university is available after one year of employment ✅ Paid Time Off – Includes vacation time, personal time, sick time, and paid holidays ✅ Tuition Benefits – Available for full-time employees and their qualified dependents *Please note that the compensation information is a good faith estimate of the base pay for this position. The selected candidate’s compensation package for this position will be provided during the interview process. Your Role as Executive Associate for Academic Affairs: Manage the day-to-day operations of the Office of Academic Affairs, including providing organizational and communications support to the Vice President, Associate Vice President, and Assistant Vice President for Academic Affairs. The Executive Associate serves as the primary point of contact for both internal and external constituencies, assisting and representing the Vice President and Associate Vice President by addressing multiple incoming issues and concerns as they arise. Manage special projects for the vice president as they are assigned. This is a full-time position with a regular work schedule from Monday through Friday, 8:30 am through 5:00 pm, except for selected instances and events as determined by the workload. Key Responsibilities: • Act as the primary point of contact for both internal and external constituencies for the Office of Academic Affairs, • Manage schedule and day-to-day operations and administrative support for VPAA and AVPAAs as needed., • Monitor scheduling activity for Board of Trustees Academics Committee, Senior Leadership Team, Committee on Faculty Status and Faculty Senate meetings., • Coordinate regular communications to key Academic Affairs stakeholders., • Oversee necessary social media accounts and Academic Affairs websites and ensure accuracy., • Supervise support staff and student employees., • Process employee transactions including but not exclusive to annual Academic Affairs appointment letters, stipend payments worksheet, payroll requests., • Procard transactions, direct pay requests, honorarium payments, employee travel arrangements and expense reimbursements, new vendor set up and assist with procurement of goods and services for VPAA, Academic Affairs Endowments, Diversity & Inclusion, and COLI., • Prepare annual budget analysis for Academic Affairs Division – provide justification for variance., • Provide administrative support for C-STEP Program., • Manage special projects for the VP as assigned., • Research and compile information as needed., • Prepare draft reports/presentations as needed., • Assist with the VP’s correspondence., • Ignatian Scholarship Day, Academic Awards Ceremony, Commencement, Honors Convocation, Academic Affairs and divisional meetings, etc., • Coordinate volunteer training and assignments., • Ad hoc support to Events Management, including: budgets, seating assignments/labels, certificate preparation, invitation letters, coordinating RSVP’s, etc., • Provide Committee support for Faculty Senate, Committee on Faculty Status, Board of Trustees Academic Affairs Committee, CEEP Selection Committee., • Maintain Faculty Evaluative Files and Chairs/Director designation in Banner., • Faculty Senate, • Maintain roster, working with the Faculty Senate., • Assist with scheduling meetings, prepare minutes, retain files, prepare agendas, and send out communications., • Assist with the development of meeting agendas and committee assignments., • Track committee work and coordinate reporting., • Board of Trustees – Academic Affairs Committee, • Schedule a meeting room and refreshments., • Coordinate meeting technology and presentation needs., • Prepare meeting agenda, summary, and minutes., • Retain files., • Send out communications., • Provide administrative support for Academic Divisions, as needed. What You Need to Succeed: ✔ Qualifications: Education and Certifications • A Bachelor’s degree is preferred. Knowledge, Skills and Abilities • Requires strict observance of confidentiality, strong decision-making ability, close attention to detail, and accuracy and follow through., • Professional demeanor required to effectively communicate with both internal and external constituencies including, University President and Vice Presidents, University Deans, students, parents, the business community, and the general public., • The insight to anticipate the needs of the dean and act upon those needs without direction., • The ability to graciously channel requests and calls appropriately, leaving the caller with the sense that Canisius University is concerned with their needs and wants to meet them., • The ability to anticipate schedules and deadlines and move projects forward., • A demonstrated history of excellent judgment, self-direction and strong interpersonal skills., • Expert level verbal and written communication skills., • Excellent calendar management skills, including the coordination of complex meetings., • Proficient in Banner, Microsoft Office, especially Word, Excel and PowerPoint., • Strong organizational skills and the ability to manage multiple and diverse projects while meeting daily deadlines, • The ability to work evenings and weekends., • Must be eligible to work in the United States. Experience • Minimum 3 to 5 years demonstrated administrative support experience. ???? Apply Today! To apply, go to https://www.canisius.edu/about-canisius/employment-canisius. The review of applications begins immediately and will continue until the position is filled. Please include your cover letter, resume and three references with their contact information, with your application. The Office of Human Resources at Canisius University utilizes an online recruitment management system. Individuals who need reasonable accommodation under the ADA in order to participate in the search process should contact the office of human resources at (716) 888-2240. Important Information: ???? Canisius University participates in E-Verify to confirm employment authorization. The E-Verify process is completed alongside the Form I-9 on or before your first day of work. For more details, visit www.uscis.gov] and search "E-Verify."

Job Description Buffalo Biodiesel Inc. is in growth mode and currently seeking an Administrative Assistant to join our team! Buffalo Biodiesel is seeking an Administrative Assistant to assist our corporate office in a wide range of general office duties and tasks. The ideal candidate will have previous experience in supporting and handling administrative and executive tasks. Must have the ability to work independently with little or no supervision. This person must be exceedingly well organized, flexible, and enjoy the administrative challenges of supporting an office of diverse people. Qualifications/Requirements: • Bachelor’s degree required., • Must be highly organized and have the ability to multi-task., • Reliable, hardworking, and motivated., • Previous experience using Microsoft Office (Excel, Word, etc.)., • Ability to lift 35-50lbs and stand or sit for prolonged periods of time. Available Administrative Positions: • Mail Administrator - Work with the head of our mail department to process inbound and outbound mail., • Contracts Administrator - Work with our inside and outside purchasing teams to ensure accurate reporting of executed contracts with suppliers., • Fleet Tracking Administrator - Work with our fleet management team to verify accurate reporting of stops made by our vehicles., • Projects Administrator - Track various administrative projects and their milestones throughout the company., • Filing Administrator - Work with our contracts department to ensure compliance with contract procedures. Responsibilities: • Assisting with general office duties., • Copying, organizing, and filing documents., • Data entry and using excel., • Mailing and postage. Shift: • Monday – Friday, • 8:00am - 5:00pm, • On-site in person Pay: $25/hr. Benefits: • Medical, Dental, and Vision Insurance, • Paid Time Off, • Growth Opportunities Who We Are: Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 20 years in business, we collect, and process used cooking oil to produce Biodiesel, a carbon reducing alternative fuel to Hydrocarbons. We operate in 15 States with service to over 27,000 locations and growing. Buffalo Biodiesel Inc. is subject to and complies with the Federal Drug-Free Workplace Act. Job Type: Full-time Benefits: • 401(k) matching, • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Education: • Bachelor's (Required) Ability to Commute: • Buffalo, NY 14202 (Required) Work Location: In person

Job Description This is a part-time position averaging approximately 25 hours per week, with a consistent schedule established based on business needs. JOB SUMMARY The Administrative Assistant plays an integral role in supporting the Sales Department by providing administrative and clerical support that promotes efficient operations and a professional experience for both internal and external stakeholders. Working closely with all members of the sales team, this position is responsible for coordinating daily administrative activities, managing communications, maintaining accurate records, and supporting key sales processes. Through strong organization, attention to detail, and proactive support, the Administrative Assistant helps enhance productivity, streamline workflows, and contribute to the overall success of the department. ESSENTIAL FUNCTIONS • Provides administrative support to the Sales department to ensure seamless daily operations., • Manages and updates sales lead activity, including lead intake, tracking and reporting within sales management systems., • Prepares, edits, and distributes sales reports, meeting agendas, lease proposals, abstracts, lease documents and commission agreements., • Assists with the preparation of marketing and sales materials for property listings and promotional efforts., • Maintains organized filing systems for sales and leasing documentation, both electronic and physical records., • Coordinates lease packages and submission processes, including obtaining approvals via DocuSign., • Serves as the primary point of contact for internal and external correspondence, ensuring timely communication with brokers, tenants and team members., • Schedules and coordinates departmental meetings, conference calls, and virtual meetings., • Manages and updates real estate broker and agent database while coordinating mailings and correspondence projects., • Assists in processing sales tax exemption letters, employment verification reports, and lease approval tracking., • Maintains and updates Sales department Standard Operating Procedures. OTHER DUTIES • Provides general office administrative support, including serving as a backup receptionist and assisting other departments as needed., • Actively participates and contributes in any/all initiatives when requested and/or required., • Conduct basic research and data compilation to support sales initiatives and decision-making., • Conduct periodic audits of sales databases and records to ensure accuracy and completeness. EDUCATION & EXPERIENCE • High School Diploma or equivalent required., • Associate’s degree or course work in business administration, office management or related field preferred., • NYS Notary Certificate is preferred., • A minimum of 2 years of administrative or clerical experience, preferably in a corporate or office setting., • Experience with office management, customer service, or sales coordination is a plus., • Proven communication and interpersonal skills, with the ability to interact effectively with internal and external stakeholders and executive leadership. KNOWLEDGE, SKILLS & ABILITIES • Knowledge of commercial real estate terminology, leasing processes, and sales operations., • Basic understanding of financial tracking, lease agreements, and reporting functions in a sales environment., • Applies strong organizational skills to manage complex commercial property files, development projects, and multiple deadlines., • Pays close attention to detail to ensure accuracy in records, documentation, data entry, and reporting activities., • Exercises discretion and maintains confidentiality when handling sensitive business, financial, and proprietary information., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and CRM systems such as HubSpot or Deal Manager., • Strong administrative and organizational skills with the ability to manage multiple tasks and deadlines., • Excellent written and verbal communication skills for drafting correspondence, reports, and interacting with clients and team members., • Strong attention to detail and accuracy in maintaining records, preparing documents, and updating sales data., • Strong interpersonal skills to build and maintain positive relationships with internal teams, brokers, tenants, and clients., • Problem-solving skills with the ability to anticipate needs and provide proactive administrative support., • Strong time management skills to prioritize and complete tasks efficiently in a fast-paced environment., • Familiarity with scheduling meetings, coordinating conference calls, and preparing meeting agendas., • Ability to adapt to changing priorities and work under pressure to meet deadlines., • Ability to work independently while also collaborating effectively with a team., • Customer service mindset with a professional demeanour when interacting with clients and stakeholders., • Ability to adapt to a fast paced and dynamic work environment. PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. • Extended periods of sitting at a desk or workstation while performing administrative tasks., • Regular use of computers and other office equipment, requiring manual dexterity and visual concentration., • Occasionally required to lift and/or move up to 10 pounds., • Mobility within the office environment to attend meetings, training sessions, or other events., • Ability to communicate effectively with associates, supervisors, and external stakeholders in person, over the phone, or via email., • Office-based environment with standard office equipment and ergonomic furniture., • Exposure to typical office noises such as phone calls, conversations, and office equipment operation., • Work will be performed in an in-office environment. Uniland Development Company is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply. Applicants must be legally authorized to work in the United States at the time of hire. No visa sponsorship is available for this position.

Administrative Assistant / Remote] - Anywhere in U.As a Virtual Executive Assistant you'll: Administrate and implement assigned tasks from clients in your virtual environment; Utilize your skills and embrace your resourceful skill-set to complete them; Manage calendars and set appointments with clie

Job Description Customer & Administrative Assistant Company: Electron Colloidal Position: Customer & Administrative Assistant Schedule: Part-Time, approximately 20 hours per week Starting Schedule: Approximately 4 hours per day, Monday–Friday Opportunity for Growth: Yes About the Role Electron Colloidal is seeking a dependable, organized, and professional Customer & Administrative Assistant to support our growing health and wellness company. This position will initially focus primarily on managing customer emails and providing excellent customer service. As the individual becomes familiar with our company, products, policies, and daily operations, the position may gradually expand into additional administrative and business support responsibilities. We are looking for someone who communicates professionally, learns quickly, pays close attention to detail, and can eventually take ownership of routine responsibilities without requiring constant supervision. Initial Responsibilities The primary responsibility during the beginning of the position will be managing customer communications. Duties will include: • Monitor and respond to customer emails throughout the workday, • Assist customers with order status and tracking questions, • Answer general product and usage questions using company-approved information, • Assist with subscription and account-related questions, • Handle routine shipping, delivery, return, and refund inquiries according to company policies, • Review customer order information when necessary to resolve issues, • Follow up with customers when additional information is required, • Escalate unusual, sensitive, or higher-level situations to management, • Maintain a professional, friendly, and helpful tone in all customer communications, • Keep the customer inbox organized and ensure important messages are not overlooked Administrative Responsibilities As training progresses, additional responsibilities may include: • Drafting and responding to routine business emails, • Following up with vendors, suppliers, manufacturers, and business partners, • Scheduling meetings and appointments, • Organizing documents and business information, • Tracking outstanding tasks and follow-ups, • Preparing basic information before meetings, • Attending selected meetings and taking organized notes, • Creating follow-up lists and action items after meetings, • Conducting basic business and product research, • Assisting the Founder with day-to-day administrative needs What We're Looking For The ideal candidate is: • Highly organized and dependable, • An excellent written communicator, • Professional and friendly with customers, • Comfortable using email and online business platforms, • Able to follow established procedures, • Detail-oriented, • Able to manage multiple conversations and priorities, • Comfortable asking questions during training, • Capable of becoming increasingly independent over time, • Trustworthy with confidential company and customer information, • Interested in growing with a rapidly expanding company Experience customer service, Gmail, Gorgias, or similar platforms is helpful but not required. Schedule This position will initially be approximately 4 hours per day, Monday through Friday, or approximately 20 hours per week. The schedule and number of hours may increase as the company grows and additional responsibilities are assigned. Growth Opportunity This position is designed to grow with the right individual. A successful candidate may eventually take on greater responsibility involving business operations, meeting coordination, vendor communication, project follow-ups, scheduling, and direct support to the Founder. There is potential for advancement into a larger Administrative & Operations Assistant or Executive Assistant position based on performance, reliability, and the needs of the company. Our Goal We're looking for more than someone who simply answers emails. We want someone who can learn how our company operates, become a trusted member of the team, take ownership of responsibilities, and grow alongside Electron Colloidal as we continue expanding.