Executive Assistant (Executive Operations Coordinator)
5 days ago
Austin
The Executive Assistant serves as a tech-savvy force-multiplying right hand to the President and Leadership Team along side the CEOish while ensuring the day-to-day operational engine (office, admin, and internal coordination) runs smoothly. This role blends high-level executive support, operational execution, and special projects ownership; protecting leadership focus while driving alignment, organization, and momentum across the company. It reinforces Smartish culture through daily interactions and environment by delivering on Smartish core values in tangible, action-forward ways. Reports to: President Supports: President, CEOish, Leadership Team Location: Austin, TX (In-office; HQ-based with occasional warehouse travel ~10 minutes away) Type: Full-Time, M-F, salaried Core Accountabilities • Communication, Strategic Support & Follow-Through, • Office Operations & Administrative Management, • Systems, Tools & Process Optimization, • Employee Culture & Guest Experience, • Confidential & HR Support, • Special Projects & Cross-Functional Execution Communication, Strategic Support & Follow-Through • Embrace & support EOS activities. (i.e. track rocks, prepare agendas, scorecards for key meetings (L10s, quarterlies, All-Hands)., • Assist with reporting, data gathering, and light metric tracking., • Capture clear notes, action items, and follow-ups through EOS practices., • Track commitments, action items, and decisions ensuring nothing slips., • Manage high-volume communications with clarity, speed, and discretion., • Maintain alignment across leadership, staff, vendors, and partners., • Keep Wrike, Confluence, and internal tools current with next steps and ownership. Office Operations & Administrative Management • Own day-to-day office operations for HQ and support warehouse coordination., • Ensure HQ office space/s are fully functional, stocked, clean, and guest-ready at all times., • Manage vendors as necessary (supplies, maintenance, tracking sample & HQ-related deliveries)., • Oversee business mail (P.O. box, executive shipments, and internal logistics)., • Maintain inventory of supplies, swag, and office essentials., • Coordinate facilities requests and resolve operational issues quickly. Systems, Tools & Process Optimization • Build and refine SOPs and repeatable systems for efficiency., • Maintain and improve Wrike, Confluence, and internal documentation and training materials., • Identify inefficiencies and implement better workflows., • Keep calendars, systems, and documentation clean and up to date., • Support operational consistency between HQ, warehouse, and remote teams. Employee Culture & Guest Experience • Serve as the first impression of Smartish HQ; welcoming guests, candidates, and partners., • Support onboarding (desk setup, supplies, welcome experience, tool access)., • Ensure employees have what they need to be productive in-office., • Reinforce Smartish culture through daily interactions and environment., • Plan and execute team events, All-Hands, offsites, and celebrations., • Coordinate team lunches, happy hours, and core value activities., • Maintain internal events calendar and logistics., • Manage gifting, swag, and milestone recognition. Confidential & HR Support • Handle sensitive company and personnel information with discretion., • Support HR processes (documentation, onboarding/offboarding coordination)., • Assist with recruiting coordination and interview logistics., • Assist with sensitive projects (reviews, transitions, contracts)., • Manage occasional personal logistics tied to executive efficiency. Special Projects & Cross-Functional Execution • Own and drive special projects from concept → execution → completion., • Research, validate, and package new ideas into actionable plans as assigned., • Coordinate cross-functional initiatives across the leadership team., • Identify bottlenecks and proactively push projects forward. Outcomes / Success Indicators • President is highly focused on top priorities (not admin work)., • Projects and “Rocks” move forward consistently without reminders., • Office operations run seamlessly with no disruptions., • Communication is clear, timely, and aligned across teams., • Meetings are prepared, efficient, and produce clear outcomes., • Employees and guests have a "good vibes", organized, on-brand experience., • Systems (Wrike, Confluence, Syncplicity, calendars) are accurate and up to date. Skills & Experience • 3+ years supporting executives, founders, or operators in fast-paced environments., • Tech-savvy: Outlook, Teams, AI Tools, Wrike, Confluence, Excel (or similar tools)., • Strong organizational and project management skills., • Exceptional written and verbal communication., • Proven ability to manage multiple priorities without dropping details., • Proactive, resourceful, and solution-oriented mindset., • High level of discretion and professionalism., • Comfortable operating between strategic and tactical work. Requirements / Competencies • Anticipates needs before they are stated., • Thrives in a fast-paced, high-accountability environment., • Strong ownership mentality (“nothing falls through the cracks”)., • Calm under pressure; adaptable and flexible., • Positive, service-oriented, “no task too small” attitude., • Highly detail-oriented and systems-driven., • Lives Smartish Core Values. Bonus Points If You • Have experience in e-commerce, CPG, or startup environments., • Are familiar with EOS (Entrepreneurial Operating System)., • Have experience coordinating cross-functional projects or office operations., • Love dogs, cats, tacos or all three. --------------------------------------------- How to Apply Send us your resume to recruiting@smartish.com with "Executive Assistant" in subject line and a short note answering: • Why this role is a great fit for you, • A system or habit you’ve built that made executive's life easier --------------------------------------------- Benefits: • Health, Dental, Vision, • FSA / HSA, • 401(k) plan with employer match, • PTO, Holidays, • Paid covered parking in downtown Austin, • Free phone cases & stuff for you and a +1 Smartish makes everyday life a little easier with phone cases and stuff just clever enough to solve unexpected needs. Based in downtown Austin, Texas, our team is a jaunty, down-to-earth, and highly caffeinated group of folks that, since 2009, have taken our products seriously, but ourselves... not so much. Pique your interest? Learn more about Smartish.com