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Johnstone Supply LLC

Credit Manager

hace 14 días

Fort Lauderdale

Job Description This position is fully onsite and may be based in Jacksonville, FL; Fort Lauderdale, FL; Atlanta, GA; or Tampa, FL. Now is the best time to join Johnstone Supply. The AR Credit Manager is an integral member of the finance team and is responsible for optimizing the company sales and reducing bad debt by maintaining the company’s credit policy. This role supports the accounts receivable (AR) department. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you. Position responsibilities: • Oversees and manages the integrity of the Customer Record Files including ensuring adequate credit limits are determined, terms are within the parameters generally accepted by Johnstone Supply, segmentation of the customer is relevant to the type of business, authorized buyers and required licenses are current., • Oversees the reviews/approvals of all Credit and POD applications for assigned locations., • Ensures credit limits are properly assigned using agency partners such as NACM/DNBI and Equifax. Manages credit limit changes and ensuring those exceeding approved levels are thoroughly reviewed by Credit Manager, with a third layer of review from Director of Finance or VP of Finance where applicable. Updates appropriate leadership on issues., • Implements credit efforts and ensures collection management by AR Managers. Ensures proactive monitoring and ongoing management of all credit and collection related matters for each AR Manager and their assigned area. Includes but is not limited to:, • Supporting AR Managers and their efforts to manage credit override job queues including ensuring proper credit limits are in place. Override based on job queue request, taking the appropriate follow up action including calling customers based on past due balance and/or review of credit limit., • Reporting on Collection calls – routinely reviews AR Collection queue to ensure the AR Managers are conducting collections efforts, providing support and direction and following up as needed., • Manages any collections related legal actions on behalf of the company, coordinating and supporting collection related legal action such as but not limited to:, • Preparing account for the state specific attorney based on the requirements of the attorney. Documents files, provides leadership notification, and manages account write offs as appropriate., • Ensuring completion of NSF and Credit Card Fraud follow up process from notification of returned check or Credit Card Fraud. This includes notification to the customer, charge back of the return and appropriate fees and legal follow up without resolution through the State Attorney’s or Solicitors Office., • Oversees the integrity of the GL accounts, Cash Box and A/R Payments. Where applicable, responsible for Cash Box deposits and sweeps as well as A/R payments received through the mail as well as the payment application of ACH payments once received through Johnstone Supply bank., • Oversees the research, reconciliation and follow up on all escalated, non-descript payments received through the company Lock Boxes auto post programs as notified., • Oversees the management of the Third-Party Biller processes including promoting and encouraging customers to join the Third-Party Biller portal Manages Fax and Transmission failures., • Assists when necessary for Johnstone Supply Strategic Account such as set up, payment application, EDI or general questions., • Hires, supervises, trains, develops, and provides ongoing oversight, direction, and support to assigned personnel., • Collaborates with all members of the Finance team on a variety of projects and initiatives for the implementation of company objectives and goals., • Serves as AR resource to company leadership and as AR business partner to Regional Managers, ensuring support of the sales function and working with the AR team to ensure a professional customer support and service experience., • Supports eCommerce initiatives and maintenance of the Customer Record file for contacts when requested, setting up the appropriate triggers, initiating invite for all eCommerce platforms through Johnstone Supply technology (i.e. Innovo)., • As directed, may assist with various project and initiatives, including but not limited to acquisitions, maintaining AR SOPs, credit card processor review/renewals, credit agency renewals, working with and the selection of external collection related vendors/firms., • Interprets and applies regulations, policies and procedures, evaluating risk and managing through a variety of options, making recommendations and providing guidance for successful outcomes. The AR Credit Manger support the Accounts Receivable Managers, who regularly interface in writing and orally with other Regional AR managers, AR personnel, Account Managers, Branch/Market/Regional managers, all officers and directors of Johnstone Supply, all branch and branch support personnel. All noted groups will have individual relationships with the AR Credit Manager as well. External Relationships External contacts include a selected group of customers to resolve any collection related issues. Credit/financial institutions, third-party biller relationship regarding training and contract usage and or renewals. Attorneys and law firms regarding delinquent payments, liens, contracts and training opportunities. Position requirements: • Position requires completion of four years of high school or GED requirement. No specific license or certificates are required., • A minimum of eight to ten (8-10) years’ experience working in an accounts receivable or similar professional field with five (5) or more years prior work experience in credit and collections management preferred., • At least three years supervising a team with experience managing, training, and developing direct reports., • Proficiency in a variety of standard office computer software (Word, Excel, Outlook) is required with strong Excel knowledge. General ability to learn mainframe accounting software application screens (i.e. Eclipse) and TWG utilized technologies as required by standard operating procedures., • Excellent interpersonal and communication skills, both written and oral, with ability to communicate proficiently in English in both formats. Bilingual in Spanish a plus., • Ability to communicate with and provide training and support related to credit management to a widely varied audience both internally and externally. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical: While performing the job duties, the employee is regularly required to sit for extended periods of time. Hand and finger coordination essential throughout workday, hearing and speaking ability key to this position. Visual acuity required for reading, producing reports, or doing computer work for extended periods of time. The employee is required to reach with hands and arms; stoop, kneel, or crouch; and lift to 20 pounds. Auditory acuteness required to perform heavy volume of telephone and personal contacts on an individual, or group meeting level. Store or Office Environment: Typical office environment working conditions at Branch Support and Branch office meetings and periodic on-site visits to individual store and warehouse operations that require standing, walking and sitting for prolonged periods of time. Most work is performed with telephone equipment, personal computer, fax, printer, copier, and at times RF scanner. Standard working conditions include conditioned air (heated/cooled) for most of the day. Brief periods in un-conditioned air may be required from time to time. Light volume of personal business travel (air or driving) of up to 10% on the local, state and national level. Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors & values that are conducive to building and maintaining a strong and effective company culture. These behaviors include: • Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely., • Customer Focused: Take the perspective of those we serve, anticipate their needs, and responding quickly., • One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team., • Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity., • Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions. At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care. We provide the resources you need to take charge of your well-being, including: • Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders, • Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests, • Holiday pay – we recognize and pay our employees for 7.5 holidays per year, • Employer subsidized medical, dental, and vision plans., • Employer paid life insurance and long-term disability, • Voluntary short-term disability, accident and critical illness insurance, • 24/7 Access to virtual care/telehealth options, and Parental Time Off, • Flexible spending accounts (FSA), • $100 wellness reward for completing annual health check-up, • Employee Assistance Program (EAP) for you, and your family, • Coverage for chiropractic, acupuncture, and message therapy services, • Tuition reimbursement, up to $5,250 per year, • Employee referral bonus program – earn up to $4,000 per year, • Employee service milestone recognition program, • Employee discounts on products & retail discounts, • Variety of incentive plans for employees, • Bi-weekly pay days on every other Friday Johnstone Supply is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. Over the last seven decades Johnstone has grown into the industry leader with over 450 distributor branches and 6 distribution centers throughout North America resulting in over $4 billion in annual sales. We work with some of the largest companies in the world, including Daikin/Goodman, Honeywell, Emerson, Johnson Controls, Google, and Fujitsu, to provide contractors with world class products, technical expertise, and quality service. EOE & E-Verify Participating Employer.

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