Washington
Job DescriptionDescription: Job Title: Showroom Sales Support Reports to: Regional Sales Manager Department: Rockville Showroom FLSA Status: Salary, Exempt Date: 10/18/2022 Supervisory: N/A VISION Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service. Core Competencies • Excellent verbal and communication skills, • Working knowledge of computer systems (CRM experience helpful), • Ability to maintain positive working relationship with customers and co-workers., • Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call., • Ability to create and use excel spreadsheets and word documents, • Be the showroom ambassador while helping to sell tile, • Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI., • Smile, engage, greet customers with curiosity and empathy, • Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.), • Enter client information and log traffic in SFDC, • Distributes walk-in customers to Sales & Design Consultants per guidelines, • Communicates with customers via Email, the phone and in person, • Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection), • Check voice mail timely, within company standards, • Schedule appointments for Sales & Design Consultants, • Type and process sample check-outs via Salesforce, • Hand out marketing material, • Ensure everyone is helped – happy – and provided for, • Maintain showroom appear by ensuring tile samples are put away, • Keep reception area clean, • Responsible for Opening/Closing showroom according to Checklist, • Order showroom supplies (Backup), • Conduct price checks and stock inventory checks, • Place follows up and receive sample orders, • Responsible for UPS/FedEx/Currier Services as needed, • Send out control samples to vendors, • Help to process orders when needed, • Send special items to customers or vendors (flowers, cookies, etc.) as needed, • Sales RX Follow through (See implementation for more detail), • Greeting properly (via phone, get them to make appointment, directions), • Good Morning, Evening, Afternoon, • Building rapport, • Get information – quote, related party, • Next Appointment or Close, • Daily Huddle – Rotation Schedule, • Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties., • Open Tasks on their Home page, • Response Time, • Follow ups within 48 hours, • Customer greeted within 15 seconds, • Emails/VM within 2-4 hours, • Daily report to Manager, • Maintains positive/inviting attitude with customers, • All customers signed in and information recorded accurately, • Walk-ins distributed as per guidelines, • Develops rapport with major accounts, • Sign-In Reports completed accurately and daily, • Phones answered in a timely manner, • Proper Phone etiquette followed, • % of customer that are helped, • Number of positive online social media reviews I have read, understand and accept the duties, responsibilities and requirements as stated above. Employee Signature: _______________________ Date: ___________________ Requirements: PI266e5424e721-25405-35511599