Service Sales Representative - Security
4 days ago
Phoenix
Job Description:\n\n About Robert Bosch GmbH Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations. Bosch Building Technologies Integrator Business The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions. Job Summary: As a Business Development Manager for Bosch Building Technologies, you will drive recurring revenue growth by selling security, fire alarm, and life-safety service, maintenance, inspection, monitoring, and system upgrade solutions. This role focuses on developing long-term customer relationships, identifying service and modernization opportunities within existing systems, and expanding the service customer base. You will serve as a trusted advisor to building owners and facility stakeholders, ensuring systems remain compliant, reliable, and aligned with evolving needs. This role is responsible for driving service agreement sales—including Testing & Service Agreements (TSAs) and Software Maintenance Agreements (SMAs)—across both new construction projects and an established base of legacy clients. Responsibilities:Proactively sell TSAs and SMAs (Software Maintenance Agreements) in coordination with the new construction sales team to ensure long-term service capture at project turnoverIdentify, mine, and capture service project opportunities derived from existing TSA and SMA customer basesDevelop and expand relationships within existing (legacy) accounts to grow recurring service revenue and project pull-throughIdentify and pursue new business opportunities through cold calling, networking, and market outreachDrive and secure MAC (Moves, Adds, Changes) work associated with:Tenant Improvements (TIs)System retrofits and upgradesConduct client meetings and presentations with:General ContractorsEnd Users / Building OwnersConsulting EngineersBuild and maintain a strong sales pipeline aligned with annual sales targets and quotasDevelop and execute territory business plans and targeted sales campaigns based on market trends and opportunitiesCollaborate with internal teams to cross-sell Bosch Building Technologies solutions, including:Building Automation Systems (BAS)Mechanical and HVAC ControlsEnergy and integrated solutionsCoordinate with OEM manufacturing partners to align solutions, pricing, and technical offeringsMaintain a strong understanding of applicable codes, standards, and industry best practicesAccurately forecast sales activity and manage opportunities within CRM toolsDrive revenue growth by selling converged, integrated security solutions—including IP video surveillance, enterprise access control, and life safety systems—to building owners, GCs, and electrical contractors.Consistently achieve a multi-million-dollar annual sales revenue target through the consistent pursuit of enterprise/commercial security and life safety projects.Operates as a "business owner" in the Phoenix territory, with an entrepreneurial and competitive mindset, to identify and penetrate untapped high-growth corridors in the Phoenix area while developing creative strategies to penetrate new accounts without heavy reliance on inbound leads.Builds and manages long-term customer relationships with key building owners, general contractors, and architectural and engineering firms. Act as the primary executive contact, building multi-level relationships within key accounts in the Phoenix area to ensure long-term retention and recurring service revenue opportunities.Proactively prospect, identify, and qualify high-value opportunities within the vertical markets (e.g., healthcare, education, data centers) through targeted outbound networking and strategic lead follow-up.Provide expert-level input during pre-bid meetings regarding system design, value engineering (VE) options, and project scheduling to maintain a competitive edge.Lead the end-to-end sales cycle, from initial discovery to final contract negotiation, ensuring all legal and financial terms align with company risk profiles.Demonstrates technical knowledge to create solutions that address the customer’s project challenges and favorably positions Bosch Building Technologies' Security.Interface with third-party product partners and specialized subcontractors to integrate niche technologies like Emergency DAS, mass notification, or AI-driven analytics.Influences design and construction decisions with owners, contractors, and consultants. Generates competitive, high-quality, and timely estimates, bids, proposals, and cost-benefit analyses. Skillfully writes, presents, and communicates bids and proposals. Negotiates and closes sales successfully.Utilizes sales tools effectively to manage customer interactions, satisfaction, and follow up. Manages the pipeline in Bosch Building Technologies' tools, focusing on next steps, action items, and milestones in the sales process.Leads the sales pursuit team, builds team relationships to ensure project success and customer satisfaction. Collaborates with product partners, subcontractors, engineers, project managers, and support colleagues.Identify opportunities for system expansions or upgrades during the construction phase and coordinate with the field team to document and book change orders.Communicates the project vision, sales strategy, and plan to win. Engages engineers in customer meetings to review specific technologies and works closely on specifications throughout the solution development phase.Other duties as assigned. Required Qualifications:High school diploma or GED equivalent.3+ years of experience in the integrated security systems industry with a proven success of multi-millions in annual sales revenue.3+ years of experience working in business development within Security and Life Safety industry (non-residential).Must be currently based in the Phoenix area with a deep level of understanding of the local construction landscape, regional code requirements, and Phoenix market trends.Knowledge of the construction industry and understanding of the construction process and owner-direct negotiated process are essential.Proven experience and demonstration of building a sales territory from scratch through aggressive prospecting and networking.Proven experience managing the development of complex project solutions, estimates, and proposals. Preferred Qualifications:Bachelor’s degree in engineering, business administration or construction management.3+ years of experience working with enterprise security and fire products such as Lenel, Software House, Genetec, or Milestone; EST, Notifier, or Siemens fire products. Active membership or leadership roles in local industry organizations such as Phoenix ASIS or the Phoenix Chapter of AIA.Proven track record in service sales, account development, cold calling, and opportunity captureDemonstrated ability to mine and convert service opportunities from TSA and SMA (Software Maintenance Agreement) portfoliosExperience identifying and securing MAC work (Moves, Adds, Changes), including tenant improvements (TIs) and retrofit projectsStrong knowledge of:Fire alarm systemsLife safety systemsPhysical and integrated security solutionsExperience working with or selling through:General ContractorsConsulting EngineersEnd Users / Facility OwnersDemonstrated ability to develop and execute sales strategies and business plansStrong communication, presentation, and negotiation skillsAbility to work cross-functionally with internal teams and external partnersSelf-motivated, highly organized, and results-orientedAn Advanced experience with selling into high-stakes Phoenix verticals such as mission critical/data centers, healthcare (high-rise/campus), K-12/Higher education. Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job. Must be able to effectively communicate in English, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers Manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment Sitting, standing, walking in office environments and construction sites The employee must occasionally lift and/or move up to 50 pounds and may be required to work at heights over 1.8m (6 feet) Working Conditions: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate Will be required to be on site with customers or contractors, with or without Paladin colleagues to manage the expectations and deliverables. Sites range from general office environments to new construction. Driving to customer sites is required Limited overnight travel may be required Additional Information: Working Hours: This position generally works Monday- Friday, overtime and on call when necessaryTravel Requirements: 5%Benefits: Medical Dental Vision Flexible Spending Accounts 401K w/ company match Life/AD&D/LTD Paid Vacation/Sick/Holidays Employee Assistance Program Pet Insurance Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Equal Opportunity Employer, including disability / veterans. All our information will be kept confidential according to EEO guidelines. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here. Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at 602-944-3330 or email . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.