Training and Enablement Program Manager
8 days ago
Chicago
Job DescriptionAbout Invoca Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capital firms, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. About the Team Revenue Enablement works to ensure every customer-facing team is equipped to perform at a high level - consistently, confidently, and in alignment with Invoca's strategic goals. We deliver role-specific, outcomes-driven enablement that accelerates ramp, improves execution, and supports revenue growth and retention across the full customer lifecycle. About the Role The Training & Enablement Program Manager serves as the operational backbone of Invoca's Revenue Enablement function — the internal "operating system" powering scalable learning, process execution, and program delivery across GTM. Reporting to the Director, Revenue Training & Enablement, this role drives the tactical rhythm of enablement — owning the related systems, logistics, and execution layer that keeps 200+ GTM team members trained, informed, and high-performing. This role bridges strategy and execution, ensuring the enablement engine runs seamlessly: from onboarding orchestration and LMS content operations, to program logistics, communications, and metrics tracking. The ideal candidate thrives on organization, cross-functional collaboration, and building structure that scales —making sure the right things happen at the right time. You WillEnablement Program Operations • Operationalize the enablement roadmap — translating strategy into structured workstreams, deliverables, and measurable outcomes., • Maintain the enablement calendar, including onboarding cycles, certifications, workshops, and recurring GTM programs., • Own end-to-end logistics for enablement initiatives (e.g., scheduling, communications, stakeholder coordination, reporting)., • Ensure consistent enablement delivery across Sales, Customer Success, Marketing, and Product functions., • Maintain process documentation for enablement operations — templates, checklists, workflows.Learning Systems & Content Management, • Manage the LMS and CMS ecosystems (Skilljar, Highspot, or equivalent), including content organization, tagging, version control, and access., • Partner with SMEs and managers to build and publish new content (e.g., playbooks, certifications, role-specific learning paths)., • Maintain and optimize onboarding and everboarding learning journeys across GTM roles., • Track content utilization and performance analytics to inform continuous improvement., • Own administrative processes for enablement systems — user setup, reporting, and troubleshooting.Program Measurement & Insights, • Define and manage enablement metrics and dashboards to track participation, engagement, certification progress, and business impact., • Leverage data to identify skill gaps, training needs, and areas for reinforcement., • Report key insights to leadership and stakeholders on the impact and ROI of enablement programs.Cross-Functional Execution, • Partner with RevOps, RevTech, and Product Marketing to align enablement efforts with evolving business needs., • Serve as the operational liaison between Enablement and the broader GTM org — ensuring clarity, consistency, and follow-through on enablement initiatives., • Support key GTM events, including annual Kickoff, Connect sessions, and enablement workshops.You Have, • 5+ years of experience in enablement, training operations, program management, or a similar GTM support function — ideally in a B2B SaaS environment., • Demonstrated ability to operationalize programs and manage complex cross-functional initiatives., • Experience with LMS/CMS tools (e.g., Skilljar, WorkRamp, Highspot, Seismic)., • Familiarity with CRM and GTM systems (Salesforce, Salesloft, Gong, ZoomInfo)., • Advanced organizational and project management skills — comfortable managing multiple moving parts under tight timelines., • Strong analytical skills and attention to detail; able to interpret data and translate insights into action., • Exceptional communication and relationship-building skills across all levels of the organization., • Bias for action — self-starter with a "get it done" mentality and strong ownership mindset., • Flexible Time Off (FTO)- Invoca encourages a work-life balance for our employees. We also offer 16 paid holidays, Compassionate Leave, volunteer time, and more., • Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family., • Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%., • Stock options - All employees are invited to ownership in Invoca through stock options., • Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program., • Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members., • Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs., • Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service., • Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more. #LI-Remote