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Job Description General Summary: The Tech Level 2 Support Technician is responsible for resolving escalated technical issues that exceed the scope of Level 1. This role includes intermediate-level troubleshooting, remote and onsite issue resolution, SOP development input, and mentoring of Level 1 staff. The Tech Level 2 Technician ensures compliance with SLAs and regulatory requirements while contributing to continuous improvement efforts across technical operations. Purpose: To serve as the escalation point for unresolved support issues, apply deeper technical knowledge to maintain uptime and client satisfaction, and ensure all incidents are handled in accordance with compliance, security, and SLA standards. Scope: Supports complex service requests and escalations across client environments, including regulated healthcare, financial, and legal organizations. Provides both remote and onsite service, including vendor coordination and technical root cause analysis. Essential Duties and Responsibilities: • Handle escalated service tickets from Tech Level 1 and resolve intermediate technical issues independently., • Support infrastructure components including workstations, servers, firewalls, VPNs, backup systems, and wireless networks., • Conduct root cause analysis and implement preventative solutions., • Implement and support remote access tools (VPN, RDP, etc), security policies (MFA, patching), and backup monitoring /, • implementation., • Deploy and configure hardware/software such as firewalls, switches, VoIP phones, etc., • Provide guidance to Tech Level 1s, reviewing their documentation and supporting their professional development., • Monitor and respond to RMM alerts and performance thresholds, creating or updating tickets as needed., • Maintain and update Autotask PSA documentation, client configurations, and resolution histories., • Collaborate with the Service Desk Dispatcher and Service Manager to ensure priority tickets are triaged and completed within SLA., • Lead or assist with client onboarding tasks (RMM deployment, network assessments, workstation/server setup)., • Participate in customer reviews by preparing reports, providing technical insight, and documenting follow-ups., • Intermediate understanding of server administration, backup systems, endpoint security, and compliance standards (HIPAA, PCI-DSS, FTC Safeguards)., • Advanced troubleshooting and diagnostic abilities for network, hardware, and software issues., • Strong working knowledge of Microsoft 365, DNS/DHCP, Group Policy, RMM, and endpoint management., • Familiarity with virtualization technologies (VMware or Hyper-V) and networking vendors such as Cisco Meraki., • Excellent communication and client-facing skills, including the ability to explain technical issues in plain language., • Associate’s degree in IT or equivalent technical training., • 2–4 years of experience in help desk, field service, or technical support roles., • Required certifications: CompTIA A+ and Network+; preferred: Microsoft Certified: Azure Fundamentals, AZ-900, • Experience with Autotask PSA, RMM platforms, and industry-standard monitoring/security tools., • • Reliable transportation and ability to travel onsite within client radius. APPLY NOW FOR IMMEDIATE CONSIDERATION Company DescriptionIf you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in a variety of projects and get hands on experience with some of the latest and greatest technologies.If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in a variety of projects and get hands on experience with some of the latest and greatest technologies.

Job Description Job Description: - • 1 position available, • Working schedule: 7.00 AM to 5.00 PM, • Regional Support. The Selected Resource will be open to travel for about 2 hrs., • Regional resources are preferred to be located in the following offices location's: Southwest Region – Nashville, TN, • 24/7 on-call support The Deskside support member should have strong technical knowledge and hands–on experience on below technologies: • ITIL & Ticketing System Familiarity, • Microsoft Client OS (Win10, 11), • Basic network configuration and troubleshooting (static IP, DHCP, DNS), • Microsoft 365 Support, • Print and File share services, • Hardware Break-fix/Replacement, • Patch Management, • Application installation and troubleshooting, • Imaging & Device Provisioning Detailed Job Description • Over 5 years of hands-on experience in desktop support and end-user computing., • Skilled in Microsoft Windows OS (Windows 10/11) administration, deployment, and troubleshooting., • Proficient in Microsoft 365 support (Outlook, Teams, OneDrive, SharePoint, Office apps)., • Strong experience with endpoint security tools like Defender for Endpoint, CrowdStrike, BitLocker, and secure boot., • Experienced in using tools like SCCM, Intune, Workspace ONE, and ManageEngine for system management and remote support., • End-to-end knowledge of desktop/laptop lifecycle – from build and deployment to maintenance and decommissioning., • Provide support for hardware (PCs, printers, scanners, smartphones) and software issues, including VPN troubleshooting., • Comfortable with remote support tools such as RDP, TeamViewer, AnyDesk, and enterprise solutions., • Capable of documenting solutions and creating user-friendly knowledge base articles., • Work collaboratively with IT teams to maintain a stable and efficient desktop environment., • Experienced in working in a global delivery model with strong communication, analytical, and time management skills., • Proactive, detail-oriented, and passionate about improving end-user experience through reliable IT support. Primary Job Duties: • General support and troubleshooting for all CSX technology devices, • Remote and/or onsite end-user support for all technology-related items, • Assist with device install, replacement, and refresh as needed (including desktops, laptops, tablets, mobile devices, scanners, and printers), • Document ServiceNow incidents assigned to the support team, • Coordinate and assist with field-focused technology app/tool testing and implementations, which may include end-user training o Provide onsite end-user support when MOCC is deployed o Perform checks of technology devices and connectivity o Identify unused and/or underutilized devices for possible reclaim o Documented inventory of technology devices at each location o Retrieve RMA’d (damaged) devices from end users o Recover devices from terminated employees o Document all reclaimed devices before shipping to the warehouse Desirable (not mandatory): Relevant technical & process certifications: • ITIL V4 Foundations, • MD-102: Endpoint Administrator We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces. In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.

Job Description General Summary: The Tech Level 1 Support Technician is responsible for providing first-line support for routine technical issues and service requests. This position ensures service delivery in compliance with company SLAs, regulatory requirements, and internal SOPs. The role involves direct interaction with clients, diagnostics, troubleshooting, documentation, and escalation as necessary to maintain client satisfaction and operational efficiency. Purpose: To deliver efficient, high-quality support for all client technology needs, including workstations, servers, printers, networks, and vendor-specific hardware/software, while ensuring adherence to compliance and SLA standards. Scope: The position supports 5th Gear Technology Concepts’ clients across regulated industries, handling both remote and onsite service requests. Essential Duties and Responsibilities: • Serve as the first point of contact for client support requests via phone, email, or remote access tools., • Provide IT support for Microsoft 365, Windows/Mac, and vendor-specific solutions., • Perform diagnostic troubleshooting on hardware, software, and network issues, following established SOPs., • Perform routine maintenance tasks (e.g., workstation setup, peripheral installation)., • Implement and support basic remote access solutions such as VPN, Terminal Services., • Monitor alerts from the Remote Monitoring and Management (RMM) system and respond accordingly by creating and managing service tickets., • Document all ticket details, actions taken, and resolutions in Autotask PSA; maintain accurate system documentation., • Communicate with customers to provide incident updates, upcoming changes, and outage notifications., • Escalate unresolved service requests to Tech Level 2 or higher per established escalation workflows., • Collaborate with the Service Desk Dispatcher to ensure proper routing of tickets for quick resolution., • Enter all work details and expenses into Autotask PSA in real-time., • Complete assigned training materials to ensure process understanding., • Participate in team meetings and contribute feedback to improve internal processes and client support strategies., • Understanding of operating systems, business applications, printing systems, and basic network systems (WAN/LAN, routers, firewalls, security)., • Strong diagnostic skills for technical issues and the ability to match resources to issues appropriately., • Interpersonal and communication skills, including active listening, customer care, and clear documentation practices., • Ability to multitask, adapt quickly to changes, and work effectively in a fast-paced environment., • Service awareness of all the organization’s key IT services and understanding of support tools/techniques., • Typing proficiency for accurate and efficient entry of service request details., • High school diploma or equivalent; Associate’s degree in IT or relevant certification preferred., • 0–2 years of help desk or technical support experience., • Preferred certifications: CompTIA A+, Network+., • Familiarity with Windows, macOS, and Microsoft 365., • Reliable transportation for onsite service calls and equipment installations. APPLY NOW FOR IMMEDIATE CONSIDERATION Company DescriptionIf you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in a variety of projects and get hands on experience with some of the latest and greatest technologies.If you enjoy going the extra mile to resolve client issues 100% of the time, have an innovative and proactive mindset, and would enjoy the challenge of learning something new every day, then this opportunity is a perfect fit for you. In addition to performing daily support for our clients you will be able to participate in a variety of projects and get hands on experience with some of the latest and greatest technologies.

Job Description About Us Don Kennedy Roofing is a professional roofing company offering superior customer service and a high-quality product. Committed to excellence, we take pride in delivering roofing solutions that not only meet but exceed customer expectations. We believe in building lasting relationships with our clients through transparency, reliability, and a dedication to providing the best possible customer experience. Location: Main Office, 815 Fesslers Ln, Nashville, TN 37210 Position Type: Full-time, 40 hours Description As a Repair & Service Technician, you'll be on the front lines delivering critical service and repair solutions to our customers. Whether addressing warranty issues or taking on new service calls, you’ll be responsible for diagnosing problems, executing high-quality repairs, and ensuring homeowner satisfaction every step of the way. Key Responsibilities Customer Repairs & Warranty Service • Respond to customer inquiries and service requests for past and current jobs, • Diagnose and perform repairs on shingle, metal, and flat roof systems (e.g., EPDM, TPO), • Communicate repair findings and scope clearly to customers, • Collaborate with Production and Operations teams to ensure scheduling and materials align, • Maintain a clean and safe jobsite, following company and OSHA safety guidelines, • 2+ years of experience in roofing, service, or residential construction, • Proficient with asphalt shingles, metal and flat roofing systems., • Comfortable working at heights and on varying roof pitches with safety equipment, • Basic carpentry and gutter installation experience, • Excellent communication and customer service skills, • Must be able to lift 50+ lbs. regularly and work in a physically demanding role, • Full-time, typically 40 hours+, • Competitive pay, • Earned Paid Leave, • Health Insurance Contributions, • Vision and Dental Insurance Available, • Retirement Contributions, • Company vehicle for job-related use About Don Kennedy Roofing Don Kennedy Roofing Company, two-time National Roofing Contractor of the Year, is looking for new additions to our team for the position of Residential Roofing Maintenance Technician. This role is responsible for providing customers with prompt and accurate service when there is damage to their roof. This includes performing roof cleanings, repairs, and documenting the roof assessment. Since 1978, our award winning business has taken pride in serving homes and businesses in the Nashville area. We value attitude and effort over talent and experience, and we will gladly train the right applicant. We’re looking for team members who will bring honesty, a positive attitude, best effort, and consistent attendance to our team. As a growing business and trusted company in Nashville, the growth opportunities within our organization are exponential. We promote from within and strive to provide long careers for our team members

Job DescriptionBenefits: • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Training & development, • Bonus based on performance Roofing Repair Technician Dickson, TN Join a Team Thats Redefining the Roofing Industry Were not your average roofing companywere on a mission to restore trust in the industry and treat every home like it belongs to our own family. That starts with hiring top-tier talent like you. Were currently seeking a skilled Roofing Repair Technician whos ready to roll up their sleeves and be a critical part of a company that actually caresabout customers, quality work, and your long-term success. What Youll Get: • $500 per week guaranteed, plus percentage of labor costs, • Opportunity to make well over $1,000+ per week with commissions, • Comprehensive Benefits Package, • Company-Provided Work Van (pending a 2-week trial), • 40 hours/week, M-F 8am-5pm What We Need From You: • Must speak and communicate well in English, • Strong time management skills and punctuality, • Experience using a metal brake, • Able to follow a production schedule set by management, • At least 1 year of residential roofing repair experience, • Must be based in or willing to relocate/commute to Dickson, TN, • Valid Drivers License & Reliable Transportation Required, • Strong attention to detail and problem-solving skills, • Ability to work both independently and as part of a team Why Join Us? Because we do things differently. We take pride in doing things the right waythe way you'd want it done for your own family. That means high-integrity service, industry-leading support, and a sales environment where youre set up to winnot left to fend for yourself. We dont just fix roofswe restore peace of mind. If you're driven, dependable, and looking for a career where your work matters, we want to hear from you. Apply today and take your career to new heights!

Job Description At 615 Plumbing, we're a team of passionate professionals who take pride in craftsmanship, integrity, and delivering great service. We are seeking a skilled full-time Residential Plumbing Technician to join our Nashville-based team. This full-time opportunity pays between $60,000 – $150,000/year. We also offer generous benefits, such as: • Dental and vision, • 401(k) with company match, • Life insurance, • Short- and long-term disability, • Paid time off (PTO), • Bonus structure, • Company parties, • Company vehicle, • Growth opportunities THE TYPE OF CANDIDATE WE'RE LOOKING FOR • 2+ years of residential plumbing experience YOUR DAY-TO-DAY AS A RESIDENTIAL PLUMBING TECHNICIAN As a Residential Plumbing Technician, your day will begin from the comfort of your own home as you head directly to your assigned job site. Once on site, you will diagnose and repair residential plumbing issues, always adhering to plumbing codes and company standards. Your job won't just be about fixing pipes-it will be about delivering a high-quality customer experience. You'll communicate clearly with homeowners, explain their options using visual aids, and guide them through our structured, transparent pricing system. Each visit will be an opportunity to build trust and offer real solutions-not through pressure, but through education and value. You will document your work, keep both the customer and office informed, and use our field software to maintain accurate records ABOUT US We're a locally owned, family-operated business with over a decade of experience serving homeowners with trusted plumbing repairs and installations. What truly sets us apart is our people-first culture-our team is passionate, growth-minded, and dedicated to doing the right thing, every time. As a proud Nexstar member, we invest in ongoing training, hands-on coaching, and real career paths that empower our technicians to thrive both personally and professionally. We believe in creating a workplace where every team member is supported, respected, and given the tools to succeed. Join us! TAKE THE NEXT STEP If you're excited to join a company where your work matters and your growth is supported, we want to hear from you. Apply today using our initial 3-minute, mobile-friendly application. Must have the ability to pass a background check and drug screening test. Job Posted by ApplicantPro

Job Description Ready to make waves as a Skilled Plumbing Technician extraordinaire? Plumb Works, the unrivaled powerhouse of home services in Atlanta, GA, is seeking passionate and experienced plumbing pros like you to join our superstar team! Get ready to dive into a career adventure where every day brings new challenges, incredible rewards, and a work environment that's second to none. With impressive pay, mind-blowing benefits, and boundless opportunities for growth, this is the plumbing gig of a lifetime! At Plumb Works, we believe that water is the pulse of life, and we're on a mission to keep it flowing flawlessly. Join us in our unwavering commitment to the safety, health, and happiness of our cherished customers. We're not just a company – we're a family that's dedicated to supporting each other and building a community we can all be proud of. Pay: $80,000 - 125,000 per year Benefits: • 401(k) + match, • Medical and dental insurance, • Life insurance, • Short- and long-term disability insurance, • Opportunities for advancement, • Paid time off (PTO), • Professional development, • Referral program, • Company phone, • Company-issued iPad, • Uniforms - save your nice clothes for the weekends!, • Company vehicle, • Tool purchase program Plumb Works has been servicing the metro Atlanta area for over 25 years. We offer a wide range of services to meet every commercial or residential need, large or small. Our company guarantees that any service we perform will be completed at the highest level in the industry. On the off chance that there is a problem with the craftsmanship, we will come back and resolve any problems at no charge! Everyone at Plumb Works is treated like family, from staff to clients and business associates. We believe that it takes honesty, integrity, and professionalism to offer the highest quality services. That's why we only hire the best and provide competitive pay, fantastic benefits, ongoing training, and numerous opportunities for growth! RESPONSIBILITIES FOR A SKILLED PLUMBING TECHNICIAN: • Provide consultation, including solutions, to resolve our customers' plumbing problems, • Identify issues related to broken systems sewer lines, kitchen, and bathroom, drain cleaning, water heaters, water leaks, pipe services, water heaters, etc., • Utilize your knowledge and understanding of existing infrastructure (in relation to electrical wiring, etc.), • Determine what needs to be repaired or replaced, and otherwise resolve customers' issues, • Install and maintain equipment, parts, and fixtures, • Utilize blueprints and drawings, so you must be able to understand layouts and plans, • Safely cut, assemble, and install pipes and other fittings REQUIREMENTS To join our league of plumbing superheroes, you'll need to bring: • High school diploma or equivalent, • 3 years of successful plumbing experience including an understanding of both residential and commercial water distribution and disposal systems, • Diploma or certificate from a trade school or completion of an apprenticeship, • Ability to handle plumbing tools and equipment such as pipe wrenches, pipe cutters, etc., • Valid driver's license, • Familiarity with standard industry tools, concepts, practices, and procedures, • Good physical condition with the strength and flexibility to work in small or awkward spaces, • State plumbing license (Journeyman or Master preferred), • Availability to work a limited, after-hours on-call rotation Picture yourself as the ultimate plumbing hero, blazing a trail through the vibrant streets of Atlanta, GA! As a Skilled Plumbing Technician at Plumb Works, you'll tackle exciting projects across the metro area, from sprawling residential neighborhoods to bustling commercial districts. The city is your canvas, and you'll leave a trail of satisfied customers in your wake. Plus, with Sundays off to recharge, indulge in your favorite hobbies, or simply kick back and revel in your plumbing triumphs, you'll achieve the work-life balance you've always dreamed of. Our dedicated office crew will have your back, ensuring you navigate the urban jungle like a true plumbing legend and maximize your earning potential along the way. DO YOU: • Enjoy working with your hands, solving problems, and seeing the results of your efforts?, • Feel rewarded when customers praise your skill and your work?, • Like to set your sights on increased earnings potential and achieve it?, • Have a positive attitude?, • Successfully build relationships with customers, colleagues, and others?, • Want to expand your career options and manage a team, become a trainer or consultant, or just be the expert in your field? The time has come to embark on an electrifying plumbing journey with Plumb Works! Seize this opportunity to showcase your skills and join our band of fearless plumbing warriors. Grab your trusty mobile device to access our lightning-fast, user-friendly initial application. Get ready to unleash your plumbing prowess and set sail on a thrilling career adventure with Plumb Works!

Job Description 615 Plumbing is scouting a full-time Plumber - Residential Service Technician to join our team. This position performs standard residential diagnosing as well as servicing and small installs in the Nashville, TN area. Can you promptly respond to perform repairs and maintenance on plumbing systems? Are you prepared to resolve customer problems in a courteous, professional, and accurate manner? Do you have top-notch troubleshooting skills? Are you looking to experience major career growth with an industry-leading home services company? If so, this could be the position for you! Our Plumber - Residential Service Technician earns competitive pay of up to $200,000 per year, based on work experience, and works a schedule of Monday-Friday. We also provide amazing benefits including holiday pay and full coverage insurance immediately upon hire, a 401(k) option, health, dental, and vision insurance, as well as a take-home truck. If this sounds like the opportunity for you, apply today! ABOUT 615 PLUMBING 615 Plumbing is hiring! We are looking for the best in the trade to grow with our local family-owned business. Over the last few years, we have really worked hard to earn our community's trust, and as one of the top-rated companies in the state, we feel we are ready for anything. The best tools and trucks will be at your fingertips for use. Your weekends and evening are yours! No weekend work or after hours unless you ask for it. We really feel your time should be yours. At 615 Plumbing we focus on the service industry! Everything from simple leak repairs, water heater installations, garbage disposal exchanges, gas lines, sewer scopes, and tons of other technical work within the trade. We utilize the best tools and methods in the industry to bring things into the modern era. Pay is based on knowledge, history, and capability within the plumbing trade. We offer a variety of benefits from health insurance, dental, and eye. We also provide options for retirement!! Look, we know you have seen the old shops with typical run-down equipment and standards. We are raising the bar in the trade and would love for a professional like you to join us! QUALIFICATIONS • At least 2 years of experience, • Knowledge of plumbing systems and their functions, • Ability to communicate and educate clients on their plumbing issues ARE YOU READY TO JOIN OUR TEAM? If you feel that you would be right for this Plumber - Residential Service Technician position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 37076 Job Posted by ApplicantPro

Job DescriptionDescription: Take Your HVAC Career to the Next Level With a Team That Truly Values You! Are you an HVAC Service Technician with 2 years or more of hands-on experience who’s ready to step into a role where your skills, professionalism, and dedication are truly appreciated? At One Hour Heating & Air Conditioning of Nashville, we’re looking for motivated techs who take pride in their craft, want consistent, year-round work, and are eager to grow with a company that treats you like family...not just another number. Here at One Hour, you’ll enjoy the stability of a well-established company combined with the growth opportunities of a team that invests in your future. What You’ll Get: • Competitive Pay: $25–$30/hour (based on experience, certifications, and performance), • Performance-Based Raises & Incentives: the better you perform, the more you earn, • Structured Training & Career Development: to keep your skills sharp and open doors for advancement, • Company-Provided Vehicle + Gas Card: (after onboarding), • Interest-Free Tool Lease Program: to keep you equipped without the financial burden, • Consistent Year-Round, Full-Time Work: no layoffs, no “slow seasons”, • Paid Time Off + Extra Paid Days: (your birthday and work anniversary), • 401(k) with Company Match: for your future, • Diagnose, troubleshoot, and repair residential HVAC systems (furnaces, heat pumps, A/C units, etc.), • Perform routine maintenance, system tune-ups, and component replacements, • Communicate clearly and professionally with homeowners about service needs and recommendations, • Accurately document work performed and maintain organized records, • Minimum of 2 years of hands-on field experience in residential HVAC service, • EPA Certification (preferred), • Valid driver’s license with a clean driving record, • Ability to pass a background check and drug screening, • Strong troubleshooting skills and a “fix it right the first time” mindset, • Excellent communication and customer service abilities Because we don’t just hire techs, we build careers! We’re committed to giving you the tools, training, and support you need to succeed while creating an environment where you’re proud to come to work every day. If you’re ready to step into a role where your hard work is recognized, your growth is supported, and your future is secure, we’d love to hear from you. Apply today and see why techs choose to build their careers with One Hour.

Job Description Overview IES Residential, Inc. is one of the nation's largest and most respected electrical, plumbing, HVAC, solar, and cable solutions providers for single-family homes and multi-family complexes since 1973. We provide comprehensive integrated solutions that light up our world. We make homes come to life. IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2024 fiscal year ending September 30, 2024, IES produced over $2.8 billion in revenue and employed over 9,400 employees at over 131 domestic locations across the United States. IES is an Equal Employment Opportunity Employer: Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans Encouraged to Apply. From office buildings to wind farms, industrial complexes to housing developments, our employees and design professionals design, build, and maintain the systems that empower lives. Our commitment to our employees is reflected by our actions: • Safety is Priority One – and our record shows it, • Competitive Pay, • Company 401K plan with Employer Contribution Match, • Company Paid Time Off, • Company Paid Life Insurance, • Choice of Medical Coverage including Prescription and Short Term Disability Plans, • Choice of Dental and Vision Coverage, • Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage, • Auto and Home Insurance Discount Programs Responsibilities Job Summary We are seeking a highly skilled and customer-focused HVAC Service Technician to join our team in Nashville, TN. This role is responsible for performing routine maintenance, diagnostics, and repairs on residential and light commercial HVAC systems. The ideal candidate has strong technical expertise, exceptional problem-solving skills, and a commitment to delivering excellent customer service. Key Responsibilities * Service Calls & Diagnostics * Respond promptly to residential and light commercial service requests. * Use advanced diagnostic tools to troubleshoot and identify HVAC system malfunctions. * Test and evaluate system components to determine necessary repairs or replacements. * Routine Maintenance * Perform preventive maintenance tasks, including cleaning and replacing filters, inspecting coils, checking refrigerant levels, and lubricating fans and motors. * Conduct seasonal system tune-ups to ensure optimal performance and energy efficiency. * Repair, Replacement & Installation * Repair or replace defective parts such as compressors, thermostats, motors, and valves. * Perform system upgrades or complete installations when necessary, following manufacturer specifications and code requirements. * Customer Communication & Service * Communicate clearly and professionally with customers to explain system issues, proposed repairs, and maintenance options. * Educate homeowners on system care, energy-saving tips, and available service plans. * Documentation & Reporting * Maintain accurate and timely records of all service visits, including diagnostics, repairs performed, and parts used. * Complete work orders, service tickets, and electronic documentation using mobile applications or standard forms. * Safety, Compliance & Environmental Practices * Follow all safety procedures, including the safe handling and disposal of refrigerants and hazardous materials. * Ensure all work complies with local, state, and federal codes and environmental regulations. * Team Collaboration & Scheduling * Coordinate with dispatchers and other technicians to optimize service routes and minimize downtime. * Support teammates through knowledge sharing, mentoring, and collaboration on complex repairs. Qualifications Qualifications * High school diploma or GED required. * Minimum of 2 years’ experience servicing HVAC systems (residential and/or light commercial). * Valid EPA Certification * Strong understanding of electrical and mechanical components of HVAC systems. * Proficient in using HVAC diagnostic tools and software. * Excellent communication and customer service skills. * Ability to work independently with minimal supervision. * Must pass background check, drug screening, and have a valid driver’s license with clean driving record. Physical Requirements * Ability to lift and carry up to 75 lbs. * Climb ladders, work in crawl spaces and attics, and handle outdoor conditions year-round. * Work in environments involving dust, heat, noise, and tight spaces.