Vice President & General Manager of Specialty
4 days ago
Columbus
Job DescriptionDescription: The Vice President & GM of Specialty serves as the senior executive leader responsible for overseeing all specialty pharmacy programs at Gifthealth, driving their strategic, operational, and financial performance.This role owns the P&L, ensures KPI, OKR, and SLA attainment, and manages all SOWs, amendments, and MSAs related to manufacturer, PBM, and hub partnerships. The ideal candidate is a results-oriented, enterprise-minded leader who combines deep specialty hub and PBM knowledge with operational excellence and contractual expertise. They will build strong cross-functional alignment with pharmacy operations, client success, technology, legal, and finance teams to ensure every specialty program achieves measurable success, compliance, and scalability. This position plays a critical role in shaping Gifthealth’s specialty strategy — expanding manufacturer relationships, strengthening patient access models, and ensuring excellence in fulfillment and performance across all specialty verticals. Key ResponsibilitiesStrategic Leadership & Program Oversight • Serve as the enterprise executive leader for all specialty pharmacy operations and partnerships., • Own full P&L accountability for all specialty lines of business, ensuring sustainable revenue growth and margin optimization., • Define and execute strategic plans that drive operational performance, compliance, and patient outcomes., • Establish and monitor KPIs, OKRs, and SLAs to track progress, evaluate efficiency, and align with company-wide objectives., • Ensure every specialty program operates under clear governance, transparency, and measurable impact., • Lead the enterprise specialty roadmap, including hub integration, PBM relationships, and new manufacturer launches.Contractual & Partner Management, • Oversee all contracts, SOWs, amendments, and MSAs related to specialty partnerships, ensuring clear terms, deliverables, and accountability., • Collaborate with Legal, Finance, and Compliance to ensure all agreements align with regulatory and financial standards., • Act as the executive point of contact for manufacturer, hub, and PBM partners, ensuring high-quality engagement, renewals, and escalations., • Lead quarterly business reviews with strategic partners to track performance, address issues, and identify new opportunities for growth., • Negotiate complex agreements, ensuring alignment on scope, pricing, KPIs, and service standards.Operational Excellence, • Drive operational success across specialty programs, ensuring fulfillment, intake, and patient services meet or exceed SLAs., • Collaborate with Pharmacy, Engineering, and Client Success teams to ensure seamless workflow execution and data transparency., • Leverage automation and system integration to improve turnaround times, accuracy, and patient experience., • Develop and standardize specialty-specific processes and playbooks across programs for consistent execution., • Ensure all workflows adhere to compliance, DSCSA, and manufacturer data reporting requirements.Financial Stewardship, • Manage and report on the P&L for all specialty programs, including forecasting, budgeting, and cost optimization., • Partner with Finance and Data Analytics to provide real-time visibility into revenue, expense, and margin drivers., • Identify operational inefficiencies and implement corrective actions to ensure financial goals are met or exceeded., • Provide executive-level financial insights to leadership and board stakeholders.Hub and PBM Expertise, • Leverage extensive hub and PBM knowledge to improve patient access, reimbursement support, and program adherence., • Develop and maintain strong relationships with hub service providers and PBMs to ensure alignment on performance, data exchange, and escalation management., • Oversee all hub integrations, ensuring technology and workflow compatibility with internal systems., • Serve as an internal subject matter expert on payer processes, benefit verification, and reimbursement optimization.Cross-Functional Collaboration, • Partner with Engineering and Product teams to implement technology solutions that improve specialty operations and reporting., • Collaborate with Compliance and Legal to ensure regulatory readiness and proper documentation of all activities., • Align with Operations and Pharmacy leadership to ensure end-to-end delivery performance across programs., • Build and lead a high-performing specialty leadership team, including program managers and account directors., • Foster a culture of accountability, continuous improvement, and operational discipline., • Mentor emerging leaders and promote development pathways for high-potential employees., • Drive enterprise alignment through regular communication, reporting, and performance reviews.Key Competencies, • Strategic Leadership: Proven ability to translate business objectives into operational and financial success., • Contractual Expertise: Deep experience with SOWs, MSAs, and amendments within healthcare and pharmaceutical partnerships., • Operational Excellence: Strong understanding of specialty pharmacy workflows, fulfillment, and technology integration., • Financial Acumen: Skilled in P&L management, forecasting, and budget control., • PBM & Hub Mastery: Deep expertise in hub operations, PBM relationships, payer processes, and access services., • Data-Driven Leadership: Ability to leverage KPIs and analytics to inform decisions and drive accountability., • Cross-Functional Collaboration: Adept at aligning teams across pharmacy, legal, finance, and operations. Experience: • 12+ years of progressive leadership in specialty pharmacy, pharmaceutical services, or PBM/hub operations., • Proven success managing enterprise programs, partnerships, and financial performance., • Experience negotiating and executing SOWs, MSAs, and large-scale strategic partnerships., • Demonstrated success in KPI, OKR, and SLA management at the enterprise level., • Exceptional leadership, analytical, and negotiation skills., • Deep understanding of pharmacy compliance, DSCSA, and manufacturer reporting., • Advanced proficiency in financial reporting and forecasting., • Must be able to lead and manage multiple high-impact programs simultaneously., • Must be comfortable managing both strategic and tactical operations. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements: