Case Management Team Lead
4 months ago
Toledo
Job Description Harbor is seeking a Case Management Team Lead to join our Toledo team! This position works in a highly collaborative manner with the staff providing case management services on their assigned Physician Led Patient Centered team to ensure overall team success in service provision. Position is full-time, 40 hours per week. Education/Experience/Other Requirements: • Requires Bachelor’s Degree in counseling, social work or a related behavioral/mental health field from an accredited college or university and at least 3 years’ experience providing case management in a community mental health center setting. Based on agency and team need, may consider High School Diploma and a minimum of 5 years’ experience providing case management in a community mental health center setting., • Experience providing supervision of case management staff preferred., • Must be honest, dependable, self-disciplined, organized and be able to work well as a team member., • Must be proficient and accurate in computer use, including Microsoft Word and Excel., • Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier., • Must successfully complete required training, after services are rendered, in basic competencies including, at a minimum, an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior; how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery;; crisis response procedures; an understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems; de-escalation techniques and understanding how your own behavior can impact the behavior of others., • Must successfully demonstrate the basic competencies listed above, as determined by your supervisor’s review, within 90 days of hire., • When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months., • CPR/First Aid and NCI/CPI Certifications required within 90 days of employment., • Provides onboarding training during introductory period of new case managers, • Provides ongoing support, mentorship, training, in-field supervision of case management staff as directed by supervisor including but not limited to: assistance in managing caseload, meeting direct service targets, timely and through completion of documentation, providing appropriate services, and identifying needs., • Coordinates team coverage to ensure patient service needs are met including, but not limited to: arranging coverage for staff call offs and planned time off and assigning staff to handle crises and other unexpected patient needs that arise., • Provides individual and group supervision of assigned case management staff based upon individual needs and as directed by supervisor., • Demonstrates leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients., • Manages referrals for new clients for case management services to identify needs and appropriate staff assignments. Formal assessment of needs might be required (e.g., completion of CANS assessment for youth)., • Assist in facilitating referrals to other internal Harbor services, including Day Treatment groups, and external services as appropriate and based on client needs., • Provides Community Psychiatric Supportive Treatment service activities both in the office and the community that includes:, • Evaluation, • Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others., • Evaluates and revises the ISP according to the client’s responses and needs., • Crisis prevention / intervention, • Follows crisis prevention/intervention protocols., • Ongoing interventions, • Provides support, education and consultation to clients, families, and/or significant others., • Provides therapeutic interventions as noted in the ISP to maintain the client in the least-restrictive environment and to enhance client and family functioning., • Monitors clients to identify and minimize effects of psychiatric symptoms., • Provides education on self-management of symptoms to clients, families and/or significant others., • Collaboration, • Assists the client and family in increasing social support skills and networks., • Coordinates indicated evaluations and assessments by internal and/or external providers., • Coordinates and monitors all services identified in the ISP., • Provides assistance in gaining access to essential community resources., • In providing billable services, fulfills or exceeds unit expectations established by Harbor., • Participates in peer consultations, staff meetings and continuing education., • Keeps current with trends and developments related to essential job competencies,, • May be required to work at multiple sites or provide services in the home or other community setting., • A leading provider of mental health and substance use treatment for over 100 years, • 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include: • Medical, dental, and vision coverage, • Retirement plan with company match, • Generous paid time off, sick time, and paid holidays, • Tuition and professional license reimbursement programs, • Clinical supervision hours offered, • Employee referral bonuses, • Ability to make a difference in your community!