Orem
Job DescriptionDescription: Be fit. Change lives. Have fun. Here at Orangetheory Fitness we create exciting and rewarding experiences for our team members that are motivated, career driven, and fitness-minded who want to improve themselves and their future. We are currently looking for a Studio Manager keen on driving sales and operational excellence to provide leadership and daily direction within our studios, while promoting the benefits behind this science-based, full-body group workout. The Studio Manager is someone who is task-oriented and willing to be held accountable. Who will look everyone who enters the studio — members, employees, visitors — in the eye, call them by name, and make time for them. Who can motivate a sales team. Who listens. Who likes to stay fit and to have fun! Why work for Orangetheory Fitness? • WORKOUT FOR FREE!, • Monthly Bonuses, • PTO & Holiday Pay, • Medical/Dental/Vision, Life, STD, and Other Benefits, • 401k with Matching, • Paid Training, • Growth Opportunities, • Employee Recognition Program, • Fitness Casual Dress Code, • Responsible for overseeing the sales process and systems, • Manage and exceed all Orangetheory sales and operational budgets, • Responsible for meeting performance metrics (KPIs), revenue, ordering, inventory, payroll, cost controls and facilities maintenance, • Lead and coordinate initial and ongoing sales drivers (studio events, community outreach), • Manage, coach, and develop all staff by modeling all studio activities through self-involvement (lead by example), • Train, mentor and evaluate the performance of all employees for ongoing success and future growth, • Responsible for monthly 1:1s and annual staff performance reviews, • Ensure compliance and adherence of Orangetheory business policies for daily studio operations, • Monitor the hiring and scheduling of all studio staff, • Develop a high energy culture through contests and incentive-based motivation, • Responsible for 30-60-90 and annual OTF staff performance reviews, • Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, delinquent account procedures, customer care calls, change requests and document scanning, • Provide and maintain the highest level of customer service, using effective decision-making to help resolve customer service issuesRequirements:, • Proven sales leadership is required (3+ years), • 3+ years of management experience, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination, • Must pose a high caliber approach to coaching and staff development, • Must possess excellent leadership and management skills to create a positive, successful environment for staff and members, • Previous management experience in the health & fitness industry strongly preferred, • Strong work ethic, integrity, and professional demeanor, • Solid verbal and written communication skills, • Passion for health and wellness