Care Coordinator
27 days ago
New York
Job title: Virtual Care Coordinator Job location: New York, NY 10017 Shift: Day/Evening/Night Pay: $25-$29/hr Contract: 3-month possible extension Experience Requirements (3+ Years) • Direct patient care., • Telehealth policies, workflows, protocols, and program development., • Quality, outcomes, and data collection., • Telehealth technology, remote monitoring, EMR, and telepresence., • Identifying patient safety risks and changes in clinical status., • Communicating telehealth concepts; understanding language, culture, disability needs. Education • Associate or Bachelor's in a health-related field (preferred). Summary • Supports virtual patient care, remote monitoring, and telemedicine services., • Collaborates on telehealth program development, training, workflows, and quality/safety initiatives., • Communicates with clinical teams, patients, Digital Tech Partners, engineering, and vendors. Key Duties • Perform quality assurance, peer reviews, and recommend improvements., • Meet monthly with leadership on Virtual Hospital Program metrics and workflow updates., • Lead case reviews and monitor outcomes; triage/assign virtual monitoring cases., • Develop and implement telehealth policies, workflows, and maintain operational databases., • Identify trends and support corrective action plans., • Train new staff on telehealth workflows and platform use., • Act as liaison for telehealth platform/software issues., • Analyze real-time data for virtual care eligibility and coordinate transitions., • Provide real-time technical support (“White Glove Service”)., • Continuous patient observation for safety, early-warning clinical monitoring, and reporting., • Document behavior/interventions; suggest discharge from remote monitoring when appropriate., • Monitor Epic telehealth orders/visits and ensure sessions run smoothly., • Follow HIPAA, escalate safety/equipment issues, maintain accurate records., • Submit shift reports; attend meetings; maintain attendance and a safe environment. Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.