Triage Registered Nurse
hace 5 meses
Milwaukee
Job DescriptionJob summaryThe Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely matter. Eight (5 day work week) and Ten (4 day work week) hour shift options available Monday through Friday between the hours of 7:00am - 5:30pm. No Weekends, No Holidays, No Call hours. Hybrid work options available after onsite onboarding. Summary of essential job functions • Assesses patient calls for urgency and prioritizes appropriately, • Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation), • Recognizes life-threatening situations and responds accordingly based on department protocols, • Advises patients regarding problems/symptoms professionally and compassionately at all times, • Utilizes the department Triage Protocols when advising patients, • Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration, • Able to remain calm during stressful times, • Able to respond proficiently to patients’ needs with an emphasis on productivity, • Works collaboratively with physicians, mid-levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care, • Refills patient medications according to office policy, • Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently, • Maintains a high level of confidentiality, • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion, • Answers live calls as a priority and follows up on patient phone calls within the hour, • Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow, • Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity, • Adheres to policies and procedures as set forth in the Employee Manual, • Flexible in meeting the needs of the department, • Maintains a safe work environment, • Performs clerical duties such as faxing, photocopying, and filing, • Current RN licensure in the State of Wisconsin, • Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers