(Bilingual) Patient Service Coordinator (LGBTQIA+ Medical Office)
5 days ago
Houston
Job DescriptionSalary: JOB DESCRIPTION: The Patient Service Coordinator reports to the Clinical Practice Manager. The primary objective of this position is to provide excellent customer service to all who interact with our LGBTQIA+ medical office as a medical office receptionist. This position will include performing tasks, such as answering phone calls using a multi-line phone, patient check-in and check-out, scheduling, data entry, cleaning, etc. The ideal applicant should be a friendly, outgoing, detail-oriented team player, a self-starter who can multitask, focus, and meet deadlines in a fast-paced environment. ESSENTIAL FUNCTIONS: • Responsible for greeting and helping primary care patients; scheduling appointments; and maintaining records and accounts., • Welcomes patients and visitors on the telephone, answering or referring inquiries., • Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times., • Registers patients in eClinicalWorks (EMR) according to clinic protocol., • Confirm medical health appointments on the schedule of the following day., • Verifies patient's insurance eligibility status two days before and at each visit., • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling/registering patients' appointments in eClinicalWorks in person or by telephone., • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays., • Ensures the waiting area is maintained neat and well-organized., • Comforts patients by anticipating patients' anxieties., • Answers patients' questions or refers them to the appropriate clinical staff., • Maintains the reception area., • Maintains patient accounts in eClinicalWorks (EMR) by obtaining, recording, and updating personal and financial information., • Protects patients' rights by maintaining the strictest confidentiality of personal and financial information, adhering to all HIPAA guidelines/regulations., • Maintains operations by following policies and procedures; reporting needed changes., • Collect balances, coinsurances, deductibles, copays, and self-pay balances that are owed at the time of service., • Process patient payments., • Perform or assist in back office Medical Assistant tasks as needed, • Ability to work independently on assigned tasks as well as to accept direction on given assignments, • Participate in staff and educational meetings., • Ensures clinic flow by being an active team member., • Performs other duties as they arise. QUALIFICATIONS: • High School diploma/GED (required)., • Prior medical receptionist experience (1-2 years), strongly preferred., • Previous training in general medical office skills and procedures, strongly preferred., • Proficient and knowledgeable of medical terminology is preferred, but not required., • Experience with Microsoft Programs including Outlook, Excel, Word, and Adobe., • Bilingual (Spanish & English), strongly preferred., • Flexible working availability from 8am to 5pm, Monday through Friday. WORK EXPERIENCE: • eClinicalWorks (EMR) experience is a plus., • Demonstrated excellent interpersonal, organizational, written, and verbal communication skills required., • Experience working with people of diverse backgrounds (gender identity, sexual orientation, race, ethnicity, immigration status).