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Job DescriptionGet to Know Rivia Mind At Rivia Mind, we believe great mental health care begins with a human connection. Where We Are: We are a psychiatrist-owned mental health practice rooted in New York City, serving individuals across New York, New Jersey, Connecticut, Florida, and Massachusetts through both virtual and hybrid appointments. How We Support: With a 360°ree; view of each individual, we provide compassionate, science-based care that honors the full complexity of a person's biology, psychology, and life circumstances. We go beyond symptom management with an interdisciplinary care model grounded in collaboration, personalization, and delivered with warmth, respect, and clinical integrity. We bring a high-touch, human-centered approach to every aspect of care, from clinical treatment to operational coordination. Click Here to learn more about our services. Thrive Together: 🌟 Our shared North Star unites us to provide the best patient experience. At Rivia Mind, we cultivate a collegial culture rooted in: • A foundation of shared values and reciprocal support, • A mindset of curiosity, learning, and growth Job Summary We are searching for a quality-driven Patient Operations Coordinator who will provide exceptional customer service. This role will act as the first contact for new Rivia Mind patients, discussing service offerings with a supportive approach, coordinating proper patient/provider matching, assisting in scheduling patient evaluations, and ensuring insurance eligibility. This role demonstrates excellence in every interaction, knowing the importance of the Patient Experience and care towards helping Rivia Mind's mission to grow in the communities it serves. With the support of nine other collaborative team members, this individual will assist new patients interested in Rivia Mind's services. Hybrid: 4 Days Remote, On-site on Fridays Schedule: 10 am - 6 pm, Monday - Friday Office Location: 274 Madison Ave, Rm 1501, New York, NY 10016 - within a convenient distance from Bryant Park and Grand Central Terminal. Application Window: September 12th, 2025Anticipated Start Date: Early October 2025# of Openings: 1 Job Responsibilities & Qualifications 50% - Patient Intake and Support-Phone, email, text, scheduling, and coordination of patient/provider matching and insurance verification, including from referral and directory sources30% - Ad hoc projects and additional responsibilities across the Patient Operations team, such as missing intakes, waitlist management, bi-annual insurance verification, etc.15% - Cross-department collaboration for patient support, backup support, and knowledge sharing5% - Participation in ongoing training to stay aligned with internal systems, workflows, and evolving operational practices, ensuring consistent and efficient job performance.Responsibilities • Maintain a customer service mindset and demeanor to ensure positive patient experiences and representation of Rivia Mind., • Answer patient phone calls, texts, and email inquiries according to department standards, ensuring professionalism and prompt responses., • Serve as the first point of contact for prospective patients, providing a welcoming and informative introduction to Rivia Mind services, and ensuring a positive initial experience that supports patient engagement and trust., • Demonstrate professionalism and patience when navigating challenging or emotionally sensitive patient interactions., • Maintain patient confidentiality and comply with HIPAA regulations in all communications and documentation., • Approach patient interactions with cultural sensitivity and an inclusive mindset, respecting diverse backgrounds and experiences., • Conducts verification of benefits and updates patient charts with current coinsurance, copay, out-of-pocket, and deductible information., • Contribute to department initiatives such as managing the provider waitlist, processing external referrals, and conducting bi-annual insurance verifications., • Schedule new intakes and inform patients of the next steps for their appointment., • Act as a liaison between patients and providers to ensure sufficient support and positive results., • Support additional department responsibilities that nurture existing patient relationships and support their mental health journey., • Contribute to growth insights and partnership visibility by ensuring accurate intake and processing of external referral information., • Respond promptly and professionally to priority referrals, demonstrating empathy and a commitment to delivering a seamless and supportive patient experience., • Maintain up-to-date knowledge on the insurance plans that the practice accepts, and use reliable resources for accurate benefit and credentialing details., • Support practice workflow as needed by scheduling patients and completing all needed documentation before Intake., • Support cross-team collaboration for the benefit of patient care., • Address patient concerns with empathy and clarity, while effectively communicating the value of Rivia Mind's services. Be present in the office at least once weekly, with additional availability as needed to support team coverage., • Be available in-office to support provider and patient needs as they arise., • Help maintain a clean, organized, and welcoming office environment. Required Education Level: High School Diploma or equivalent Additional Qualifications, Skills & Attributes • 2+ years of customer service experience, • A minimum of 2 years of office administration/receptionist experience is required (filing, phone management, reports, office maintenance), • One year of medical office/healthcare operations experience preferred (referrals, intake process, medical record transfers, and preauthorization), • Experience with communicating and adhering to messaging scripts across different channels (i.e. text, email, phone), • Knowledge of insurance verification processes and explanation of benefit coverage preferred, • Demonstrates flexibility in adapting to various processes as needed., • Experience working in a team environment with the ability to adapt to changing priorities, • Knowledge of mental health professional licenses (MD, NP, SW)., • High attention to detail with exceptional organizational skills, • HIPAA Compliance Knowledge, • Proficient with utilizing a diverse range of technology platforms and systems (Google Suite required, company wide platforms/software like Monday.com and EHR/EMR platforms when applicable)., • Intermediate computer skills and technical aptitude required. Comprehensive Benefits to Support Your Well-being At Rivia Mind, we prioritize the well-being, growth, and success of our team members. Our robust benefits package is designed to provide support in every facet of your life—personal, professional, and financial. Learn more here. Health & Wellness: • Medical Coverage - HDHP, PPO or PPO Buy-Up, • Health Savings Account, Flexible Spending Account, and Dependent Care Account Options, • Dental & Vision Insurance, • Whole-Body Wellness Offerings if Enrolled in one of our three Aetna Medical Plans Time Off & Flexibility:, • Front-Loaded Paid Time Off (PTO), • Observed Holidays & Annual Office Closure, • Medical & Parental Leave (in accordance with State and Federal Laws), • Bereavement Leave / Pet Bereavement LeaveFinancial Wellness:, • Competitive Pay, • 401(k) Retirement Plan and employer match, • Employee Referral Program, • Commuter Transit and Parking Voluntary BenefitProfessional Development:, • Professional Development Stipend after 1st Work Anniversary, • Paid Professional Development Days after 1st Work Anniversary, • Learning & Development ResourcesAdditional Benefits:, • Short-Term & Long-Term Disability, • Group Life/AD&D Insurance, • Employee Assistance Program (EAP), • Voluntary Benefits Compensation & Employment Details Pay Range: $45,000 - $50,000 ($21.63 - 24.04 an hour)Pay Type: SalaryDepartment: Patient OperationsSupervisor: Patient Operations ManagerSupervisees: NoneExemption Status: Non-Exempt W-2Work Environment: Hybrid - Fridays In Office Work Schedule: Monday through Friday (Fridays on-site), 10 AM - 6 PM EST Location Eligibility At this time, we are only able to consider applicants whose primary residence is in one of the following states: Connecticut, Florida, Georgia, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio, Pennsylvania, South Carolina, or Texas. Because this is not a solely on-site role, your primary residence must remain in one of these approved states. Please note that residing outside of these states—even temporarily—may result in employment eligibility issues, tax implications, or other regulatory concerns. If your location changes or you're based elsewhere, we encourage you to stay connected for future openings. We appreciate your interest. Compensation Determination Rivia Mind is committed to equal and transparent pay. Please note that the salary range information is a general guideline and combines various labor markets within the US. The range displayed on each job posting reflects the minimum and maximum range of potential pay for this role. It is uncommon for an individual to be hired at or near the top of the range for their role. Our compensation salary ranges or pay rates are determined by various factors. • Job Qualifications, Job Responsibilities, Job Employment Level, Skills Equal Opportunity Employer Rivia Mind is an Equal Employment Opportunity Employer. It is the policy of Rivia Mind to provide equal employment opportunities without regard to race, color, ancestry, religion, sex, gender identity or expression, pregnancy, age, ethnic or national origin, immigration or citizenship status, hair, weight, height, disability, marital status, veteran status, sexual orientation, genetic information/GINA, political affiliation or acticivity, or any other protected characteristic under applicable law. It is also the policy of Rivia Mind that qualified individuals with disabilities receive equal opportunity regarding job application procedures, hiring, and all aspects of the employment process. Rivia Mind is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Rivia Mind to provide reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform the essential job functions, and/or to receive other benefits and privileges of employment, please contact us directly. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This policy is in accordance with applicable federal, state, and local laws, including Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and the Genetic Information Nondiscrimination Act. Applicants must be authorized to work in the United States. We are unable to sponsor work visas at this time. If you need assistance or accommodation due to a disability during the application process, please contact our Talent Acquisition team at .

Job Description The START Center for Cancer Research (“START”) is the world’s largest early phase site network, fully dedicated to oncology clinical research. Throughout our history, START has provided hope to cancer patients in global community practices by offering access to cutting edge trials throughout the US and Europe. Today, with over 1,300 studies completed, and with research facilities in the United States and in Spain, Portugal, and Ireland, START’s mission is to accelerate the development of new anticancer drugs that will improve the quality of life and survival for patients with cancer and lead to its eventual cure. To date, over 43 therapies conducted at START locations have obtained FDA/EMA approval. Incredibly, while Academic Medical Centers (AMCs) conduct 80% of cancer trials, such trials reach only 20% of the patient population – leaving the majority of patients who are treated in community practices and hospitals without access to a clinical trial when their care journey calls for one. START serves the many – by bringing cancer trials to physicians and their patients in community hospitals and practices when hope is needed most. START represents the world’s largest roster of Principal Investigators (PIs) across its eight clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world. As an example, in San Antonio, where START was founded, START treated the first patient ever with Keytruda – the most effective cancer drug in medical history. We are hiring a Scheduler, for our Lake Success, NY location at 450 Lakeville Road, Lake Success, NY 11042. This role will facilitate excellent patient care by supporting and collaborating with the clinic team. This is a fully on site role. The hours are 8:00am-4:30pm, Monday through Friday. Some flexibility may be needed based on needs of the clinic. The hour rate for this role is $21.63 - $26.44/hour. Your compensation may vary based on your unique qualifications, experience, and market factors. Essential Responsibilities • Manage scheduling for study-specific appointments, radiology procedures, and travel arrangements., • Ensure prior authorizations are completed., • Handle administrative tasks, including follow-ups, referrals, no-shows, and rescheduling., • Maintain accurate electronic medical records and manage documentation., • Communicate with patients and care team members to ensure coordinated care., • Support quality improvement initiatives for efficient, cost-effective care., • High School Diploma or equivalent., • One year experience in an outpatient physician practice or healthcare setting., • Effective communication skills and collaborative attitude., • Strong attention to detail., • Comprehensive health coverage: Medical, dental, and vision insurance provided, • Robust retirement planning: 401(k) plan available with employer matching, • Financial security: Life and disability insurance for added protection, • Flexible financial options: Health savings and flexible spending accounts offered, • Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided Ready to be part of a team changing the future of cancer treatment? Join us in our mission to conquer cancer, one clinical trial at a time. Your expertise and dedication can help us bring hope and healing to patients worldwide. Please submit your application online. We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.