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Job DescriptionLightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility. The Client Experience Operations Manager drives operational efficiencies that improve productivity and supports the broader customer lifecycle by enabling the Client Experience Manager (CX) team with processes, tools, and insights that improve client retention, renewal readiness, and expansion opportunities. By aligning sales, client experience, product, and operations teams, this role helps ensure a seamless transition from sales engagement to long-term client success.Responsibilities: • Client Experience Operations, • Deliver role-based training for Client Experience (CX) Managers and Business Development Representatives (BDRs)., • Develop enablement resources such as discovery questions that help CX teams identify strategic growth opportunities within existing client accounts. These leads will be worked by Sales., • Build and maintain CX playbooks for key processes such as client renewals, Wide-Net Margin program execution, and custom client requests, revenue reallocation and churn mitigation, • Resolve complex system or workflow challenges through cross-functional collaboration with product, finance, billing, and support teams., • Identify operational improvements that streamline workflows across sales and CX teams., • Partner with Sales and Client Experience leadership to support the full customer lifecycle, ensuring a seamless transition from sales engagement to onboarding, retention, and expansion, • Sales Operations & Systems, • Assist with implementation, testing, and ongoing management of sales tools including Salesforce, CPQ platforms, sales engagement tools, and AI assistants., • Drive adoption and best practices for sales and CX tools to improve operational efficiency and data accuracy., • Lead ad-hoc sales operations initiatives that support overall revenue and operational goals.Education and Experience:, • 5 - 8+ years of experience in sales operations, enterprise sales or customer success., • Experience supporting enterprise infrastructure, cloud, data center or managed services organization preferred, • Background supporting enterprise sales or customer experience teams., • Experience working with CRM platforms such as Salesforce and sales enablement tools., • Strong communication, collaboration, and presentation skills., • Highly organized with the ability to manage competing priorities and deliver results under tight timelines, • Strong business maturity, persistence, adaptability, and work ethic, • Commitment to professional development and continuous learningSuccess Metrics: The Client Experience Operations Manager will be measured on: • Ramp time for new CX hires, • Sales tool adoption and utilization (Salesforce, CPQ, enablement platforms), • CX productivity and engagement with enablement programs, • Client retention and churn reduction across supported accounts, • Expansion revenue influence and Net Revenue Retention (NRR) contribution, • Percentage of strategic accounts with documented renewal plans in Salesforce, • Renewal forecast accuracy across accounts supported by Client Experience teamsWhy This Role Matters, • As Lightedge continues to expand its enterprise infrastructure offerings, success depends on aligning sales execution with long-term client success. The Client Experience Operations Manager helps connect the full revenue lifecycle—from initial sales engagement to onboarding, retention, and expansion.

Job DescriptionCustomer Success Manager Location: Austin, TX (with domestic travel up to 30%) Department: Professional Services & Customer Success Employment Type: Full-Time Location: Austin, Texas About Esper Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come. Job Summary The Customer Success Manager will drive value to Esper’s customers by serving as a strategic partner throughout the post-sale lifecycle, supporting customers as they adopt, expand, and realize ongoing value from the platform. You’ll combine relationship management, data-driven insights, and customer advisory skills to ensure customers are continuously progressing toward their goals and maximizing the impact of Esper across their organization. This is a customer-facing Customer Success role responsible for managing a portfolio of customers. You will own renewals by monitoring customer health, identify risk, increase adoption and usage, and surface expansion opportunities. Working cross-functionally with Engineering, Sales, Product, and Leadership, you’ll help ensure customers realize value quickly, remain engaged, and continue growing with Esper. ResponsibilitiesCustomer Success & Portfolio Management• Manage a portfolio of ~25-50 customer accounts, serving as the primary point of contact for renewals, account health, engagement, and growth• Build strong, trust-based relationships across customer stakeholders, positioning yourself as a strategic advisor throughout the customer lifecycle• Maintain consistent, proactive communication cadence across accounts to ensure alignment on goals, usage, and outcomes• Monitor customer health signals, identifying risks early and driving action plans to improve retention and long-term success• Partner with customers to define success criteria, track progress, and ensure continuous value realization from EsperAdoption, Engagement & Growth• Drive product adoption and ongoing usage by guiding customers on best practices aligned to their workflows and policy management goals• Analyze product usage data, engagement trends, and behavioral signals to identify gaps, opportunities, and expansion paths• Proactively identify upsell and expansion opportunities based on customer needs, maturity, and product utilization• Partner with customers to expand use cases across departments, teams, and agencies to deepen platform footprint• Lead renewal conversations including pricing/terms, negotiation, and close by demonstrating measurable value, impact, and alignment to customer objectivesCustomer Support & Issue Resolution• Serve as a frontline partner for customer support needs, ensuring timely resolution and clear communication• Act as the liaison between customers and internal teams (Product, Engineering) to escalate and resolve issues effectively• Ensure customers feel supported, heard, and confident in Esper’s ability to deliver on their needs• Track recurring issues and themes to help improve product experience and reduce friction over timeCross-Functional Collaboration• Partner closely with Sales, Product, Engineering, and Leadership to ensure a seamless and high-quality customer experience• Share structured customer feedback, usage insights, and market signals to inform product development and roadmap priorities• Collaborate on account strategy, expansion planning, and customer communications to drive aligned outcomes• Advocate for the customer internally while balancing business goals and scalabilityOperational Excellence & Account Discipline• Maintain accurate account records, health tracking, engagement notes, and success plans across your portfolio• Develop scalable processes to manage a high-volume book of business without sacrificing quality of engagement• Establish repeatable playbooks for outreach, adoption campaigns, and risk mitigation• Continuously improve workflows to balance proactive engagement with reactive supportRequirements· 3-7 years of experience in SaaS/Software Customer Success or Account Management role, specifically owning a book of business with a focus on retention, renewals, and expansion· 2-4 years proven track record of managing long-term customer relationships and navigating complex organizational structures· Proven ability to manage multiple customer workstreams with strong ownership of timelines, action items, risks, and stakeholder communication· Strong consultative skills with the ability to understand customer processes, ask thoughtful questions, and recommend practical solutions· Experience using customer health scoring (based on product usage, engagement, and sentiment) to proactively identify churn risks and execute mitigation plans.· Demonstrated ability to develop and execute Success Plans that align customer business goals with product capabilities to ensure continuous value delivery· Experience leading Executive Business Reviews (EBRs) or Quarterly Business Reviews (QBRs) to demonstrate ROI and align on future strategic initiatives· Excellent written and verbal communication skills, including workshop facilitation, training, and customer-facing presentations· Strong documentation and organizational skills; able to maintain detailed account health records, adoption metrics, executive business reviews, and playbooks that ensure consistent renewal and growth· Proficiency with common business tools (e.g., Office/Excel, GSuite, Jira, Salesforce, Hubspot or Gainsight)· Ability to travel domestically (up to 30%) depending on business needExperiencePreferred Experience· GovTech experience or knowledge of government operational concepts, regulatory frameworks, and policymaking processes· Strong AI experience to improve internal workflow, increase customer touchpoints, and leveraging to improve customer experience· Familiarity with adoption planning, change management, training and/or customer best practices· Experience with data migration, report creation, or structured content onboarding processes· Strong Excel skills, including the ability to use formulas, pivot tables, v-lookups, and error-checking to manage and format data· A genuine interest in public policy and how technology can transform how government operates Core Competencies · Consultative Problem Solving: Understands customer needs, asks the right questions, and translates workflows into practical solutions· Customer Success Orientation: Focuses on adoption, customer health, long-term value, and successful outcomes after go-live· Risk Awareness: Identifies blockers, usage concerns, or change impacts early and helps coordinate mitigation plans· Communication & Enablement: Communicates clearly, facilitates training, and keeps stakeholders aligned throughout delivery· Cross-Functional Collaboration: Works effectively across Product, Engineering, Sales, and Professional Services to support customer outcomes· Process Discipline: Maintains organized documentation, consistent follow-up, and repeatable delivery habitsCompensationAnnual salary range: $80,000 - $120,000Additional Earnings: Other performance-based incentivesPerks and Benefits· Being a part of an innovative and collaborative team that will both support and challenge you· Significant opportunity for growth and ownership· Ability to shape Esper for the long-term· Paid holidays & unlimited PTO· Medical, dental, and vision insurance· Generous parental & sick leave· 401(k) retirement plan with employer match· Short/Long term disability & life insurance· Flexible spending account (FSA)· Work anniversary equity grants· Quarterly bonuses· Monthly stipend to offset remote work expenses· Office equipment allowance· Paid Time Off to participate in volunteer/community events We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description The future of AI — whether in training or evaluation, classical ML or agentic workflows — starts with high-quality data. At HumanSignal, we're building the platform that powers the creation, curation, and evaluation of that data. From fine-tuning foundation models to validating agent behaviors in production, our tools are used by leading AI teams to ensure models are grounded in real-world signal, not noise. Our open-source product, Label Studio, has become the de facto standard for labeling and evaluating data across modalities — from text and images to time series and agents-in-environments. With over 250,000 users and hundreds of millions of labeled samples, it's the most widely adopted OSS solution for teams working on building AI systems. Label Studio Enterprise builds on that traction with the security, collaboration, and scalability features needed to support mission-critical AI pipelines — powering everything from model training datasets to eval test sets to continuous feedback loops.We started before foundation models were mainstream, and we're doubling down now that AI is eating the world. If you're excited to help leading AI teams build smarter, more accurate systems — we'd love to talk. HumanSignal's customer base is growing exponentially, and you will be on the front lines of ensuring that these customers become passionate, lifelong partners. As a member of our Customer Engagement team, you'll be accountable for establishing deep customer relationships, driving revenue, hitting SLAs, and maintaining the quality standards that power breakthrough AI applications. You will work closely with HumanSignal's enterprise customers and frontier labs, driving end-to-end engagements from new projects and pilots, owning account execution, working cross-functionally to ensure our Label Studio platform and Data Creation Laboratory services are delivered consistently and on-time, and driving account growth. You are the primary contact between HumanSignal and our customers, working with and advocating for data leaders and engineering/operations teams who are pushing the boundaries of what's possible with AI. You have a strong interest in how purpose-built, human-created data can unlock novel AI capabilities. Your bias is towards finding not just one-off solutions, but repeatable and scalable ways to ensure we continually deliver excellence. You have a track record of managing customers to renewal, forecasting with precision, and supporting sales teams in driving expansion. And you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions. Within HumanSignal, you will work cross-functionally with Operations, Product, Sales, and our Data Creation Laboratory teams as the primary customer operations advocate. The blend of operations and customer management to drive our most important outcomes makes this a unique and exciting role at the heart of HumanSignal's mission to harness human intelligence to power the future of AI. The ideal candidate is customer-driven, analytical, empathetic, outcome-focused, and above all someone who drives and inspires results. You Will: • Build and drive critical operational processes: the consistent, on-time delivery of Label Studio platform capabilities and Data Creation Laboratory services, and revenue growth for our customers, • Build and oversee operational levers with a relentless focus on SLA achievement and quality improvement, • Review, track, and improve operational performance with an obsession for continuous improvement, • Oversee onboarding and successful implementation for new customer projects, • Manage the long-term health of customers by identifying and preempting areas of risk or concern, • Partner with clients to understand operational issues and advocate for solutions with HumanSignal engineers, • Work directly with customers' engineering teams, partnering with customer-facing engineers and technical account managers, • Answer questions and address issues related to our platform, APIs, and data services, • Create an effective feedback loop between frontline operations, product teams, strategy, and customers, • 4-9 years of total work experience, with experience in consulting or technical program management roles, • Associate / Senior Consultant / Engagement Manager experience at a top-tier consulting firm, • A technical background (education or professional experience with CS, Economics, Statistics, Engineering), • A proven track record in B2B client-facing roles and expanding client relationships, • Ability to understand APIs, ML workflows, and data operations, and build great relationships with technical customers, • Excellent cross-functional collaboration skills, • Outstanding verbal and written communication abilities, • A track record of structured, analytics-driven problem solving, • A history of diligence and organization across multiple work streams, • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results, • Strong analytical, planning, and process improvement capabilities, • Prior experience at an API-driven technology company and/or managing technical customers, • Experience with data annotation, labeling platforms, or ML operations At HumanSignal, we're building the infrastructure for the next generation of AI. Our Label Studio platform powers data operations for leading organizations worldwide, while our Data Creation Laboratories manufacture the purpose-built datasets that breakthrough AI applications require. We believe the next frontiers in AI won't be unlocked by scraping what's left on the web—they'll be built on human-created data that captures the complexity of how systems need to see, hear, reason, and react. Through controlled environments and operational excellence, we're enabling researchers and enterprises to innovate without being constrained by data availability. We work with frontier AI labs, Fortune 500 enterprises, and government agencies who are pushing the boundaries of what's possible with AI. Join us in building the data that will build the future. We are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, or Veteran status. At HumanSignal we pay based on regional compensation market rate ranges across the globe. We are hiring for this role across North and South America as well as Europe. The base cash compensation range is $140,000 to $200,000 USD. These ranges are provided by market data and are in good faith. The final offer details are determined by several factors including candidate experience, expertise, as well as applicable industry knowledge and may vary from the pay ranges listed above.

Job Description Position Title: Growth Leadership Trainer Franchisee Organization: Everyday Coffee Company Reports To: People Team – Training Location: Atlanta, GA (Training Center–Based) moving to Austin, TX Job Type: Full-Time Overview Everyday Coffee Company is a fast‑growing QSR brand operating inside major big‑box retailers, and with rapid nationwide expansion ahead, we are committed to delivering consistent, high‑quality training that drives operational excellence, guest satisfaction, and brand consistency at scale. In this role, the Restaurant Manager Trainer provides an immersive entry‑point training experience for all new managers—building their mastery of Dunkin’ brand standards, food safety, operational systems, and the skills needed to lead successful new‑store openings and ongoing restaurant operations. Serving as both instructor and coach, this leader translates brand standards into practical, real‑world execution while fostering confidence, consistency, and operational discipline. The position also plays a critical role in supporting new‑unit growth through hands‑on training, train‑the‑trainer methods, and ensuring strong openings across the franchise network. Ideal candidates thrive in a fast‑paced, travel‑heavy environment and are passionate about teaching, coaching, and motivating diverse adult learners. Training center is currently in Atlanta, GA and will move to Austin, TX. Why This Role Matters This role ensures that: • Restaurant Managers leave training confident and execution-ready, • Brand standards are retained consistently and accurately, • Training systems are sustainable, repeatable, and scalable, • Knowledge check for all styles of adult learners to ensure very RM is brand and open ready., • Managers understand why standards exist—not just how to follow them, • ECC maintains operational, food safety, franchisee systems and guest experience excellence as it grows Responsibilities Training Delivery & Facilitation • Facilitate instructor-led, hands-on training for Restaurant Managers at the dedicated and remote training center(s) - Based (Atlanta/Austin), • Implement and uphold sustainable training systems that support ECC’s national growth, • Deliver training focused on:, • Brand standards and recipes for non-traditional kiosk, • Beverage and Bakery execution, • POS operations and daily routines, • Franchisee systems and technology, • Opening and closing procedures, • Food safety, quality, and sanitation, • Lead teach-backs, practice sessions, and skills assessments, • Provide guidance, coaching, and real-time feedback to Restaurant Managers throughout training, • Confirm knowledge retention during training and adapt facilitation methods or redirect learner as needed, • Identify skill gaps and provide actionable recommendations for improvement or program exit, • Reinforce confidence, accountability, and model leadership behaviors, • Develop and maintain in-depth knowledge of:, • Brand standards and operational systems, • Menu items, limited-time offers, and promotions, • Food safety and quality standards including recertifying Serv-Safe, • Train Restaurant Managers on franchisee systems, including:, • Scheduling and labor tools (e.g., Crunchtime), • Inventory and invoice management applications, • POS employee setup and permissions, • Payroll review, timecard reconciliation and posting, • Execute training curriculum as designed by the National Training team, • Ensure consistent delivery of training across all RM cohorts, • Maintain training materials, job aids, and equipment readiness, • Identify opportunities to improve training effectiveness and learner retention and experience, • Work closely with:, • National Training Manager to support curriculum execution and updates, • Operations leaders to align training with field expectations, • People Team to support growth, compliance, and team readiness, • 5+ year professional training in multi-unit environment; experience in QSR, fast casual, foodservice operations, or high‑volume retail or hospitality required., • Previous operations experience as a Restaurant Manager, or above-restaurant leader in QSR, retail, or hospitality a plus., • Program design, improvement, and rollout are strongly preferred., • Must have expertise in training, adult learner theory, coaching, and leadership development., • Ability to train diverse audiences in dynamic retail and lab environments., • Strong communication, facilitation, and relationship‑building skills., • Organized, adaptable, and able to execute in a fast‑growing, changing business model., • Expert training & facilitation skills -a passion for teaching and developing others, • Adaptability & Agility -Value training structure with agility to flex quickly as we grow., • Coaching & Development - Influence without authority and model brand standards consistently. Builds trust quickly with new teams and partners., • Problem‑Solving & Continuous Improvement -enjoy building programs through continuous improvement while executing in real time. Proven track record in developing systems for maximum efficiency at scale, • Brand Stewardship & Standards Enforcement -Ensure consistency across all learners, programs and new stores., • Communication Skills –Adaptable communication, presentation, and public speaking skills; additional languages a plus, • Learning Agility -Master of effective adult learning and facilitation techniques, • Standing and walking for extended periods during training sessions, • Repetitive motion including bending, reaching, and stooping, • Ability to demonstrate product and equipment procedures, • Lifting items up to 30 lbs unassisted (if applicable), • Competitive salary based on experience, • Bonus eligibility (if applicable), • 401(k), • Medical, Dental, Vision Insurance, • Paid Time Off, • Growth and leadership development opportunities, • Opportunity to help build and shape a best-in-class national training program

Job Description At Kahoot!, we're on an exciting journey to transform how the world learns and engages through play. If you're a passionate advocate for customer success and thrive in addressing enterprise-level challenges, this role is tailor-made for you! As an Senior Customer Success Manager, you'll be instrumental in guiding our largest clients toward achieving their business goals with our platform. The role The Senior Customer Success Manager's main responsibility is to ensure the success of the medium to large enterprise customers in their portfolio within Kahoot! at Work. You will act as a consultant for our customers and assist in driving tangible business results using our products ensuring retention, growth and loyalty. You will be part of our International Customer Success team focusing on one or more products in the Kahoot! Group portfolio. This role is based out of our office in Austin, Texas. The role reports to the Senior Manager, Customer Success also based in Austin. Responsibilities • Proactively consult a portfolio of medium to large Enterprise customers towards reaching their business objectives displaying tangible results and outcomes., • Display outstanding business acumen and be able to do Discovery, Pain implication and stakeholder management. Kahoot Customer Success is building our methodology on MEDDICC., • Build and support the development of your team members alongside your manager - we expect seniors to lead and support their less experienced colleagues., • Discover opportunities, recommend solutions and drive success plans with your customers based on a strong business acumen., • Work with our Account Managers and Account Executives when Gaining, Growing, and Retaining our customers through Presale, Onboarding, Adoption, Renewals, and Expansion activities., • Gather and document customer feedback on the product to enable retention and expansion., • Drive scalable activities with our Digital Customer Success & Customer Education team to inspire and train our customers one-to-many including contributing to webinars, live trainings and help materials., • Occasionally join sales teams on customer calls as a solution expert, trusted advisor and product expert., • Occasionally join sales and event teams at industry conferences., • Plan and host business reviews, workshops and renewal talks., • Build on our services and product offering by working closely with Product, Sales, and Customer Experience teams., • Help us push the status quo in learning and employee engagement. About Kahoot! The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement. Since launching in 2013, Kahoot! has become a global leader, hosting hundreds of millions of sessions with over 13 billion cumulative participants across 200+ countries and regions. The Kahoot! Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox, Poio, Drops, Actimo and Motimate. Headquartered in Oslo, Norway, we also have offices in the US, UK, France, Finland, Australia, Singapore, Japan, Estonia, Denmark, Spain, and Poland. Let’s play! Our K!rew At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day. We are driven by our mission and guided by our values: playful, curious and inclusive. If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world. Requirements • The Senior Customer Success Manager can provide a successful track record of handling Large Enterprise customers displaying high levels of customer value growth leading to high retention and expansion., • Minimum 3-5 years of relevant work experience in Consulting, Customer Success, Account Management, Sales or similar roles., • MEDDICC experience is a plus but not required., • Saas experience is a plus but not required., • Industry domain experience is a big plus but not required., • Fluent in English both oral and written. Additional languages are a plus., • It is an advantage to have skills in the following Consultancy, Account Management, Stakeholder Management, Portfolio Management., • Excellent presentation and communication skills., • Ability to thrive and ambition to outperform in a fast-growing environment., • A competitive compensation package., • Health, dental and vision insurance plans., • 401k plan., • PTO - 25 days annual PTO from start date in company., • Flexible working., • Buddy program., • Social and company events (virtual and in person)., • A diverse, friendly and international environment., • Paid parental leave., • Broadband and phone contributions.

Job DescriptionWe’re changing the way people connect to social care. At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010. As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs. Job Overview: As a division within findhelp, SchoolCare’s mission is to improve children’s health with technology that efficiently connects schools, families, and healthcare providers. Our solution builds off of our school-centered digital health platform, enabling HIPAA & FERPA-compliant digital health charting, chronic disease management, and immunization compliance reporting. The SchoolCare team is working hard to drive improved health outcomes for American public school districts through health technology and preventive care. The ideal candidate is a customer-focused, empathetic, and service-oriented professional with a strong desire to improve health outcomes for public school districts through health technology and preventive care. This individual will possess valuable experience in account management, customer success, or project management and possess the technical aptitude to quickly learn new SaaS applications. This position will be responsible for owning the onboarding and engagement success of new customers, building lasting relationships, managing large-scale product implementations, and advocating for customer needs to drive successful renewals and grow the company’s impact. Responsibilities and Duties: * Engage clients proactively to encourage product adoption and ensure a positive experience. * Own onboarding and engagement success of all school district facing products (school and parents applications) * Manage large scale product implementations with school districts * Collaborate with Product and Engineering to prioritize key customer needs * Serve as the communication channel between our users and our Product and Engineering teams to help maintain the current platform and influence gen features * Understand and translate challenges faced by schools in order to provide input and feedback into design, development, maintenance, training and implementation * Serve as an external facing leader for customers; supporting industry education and managing escalations as needed * Build and maintain relationships with key customer contacts, such as the Project Manager and Technical Lead. * Advocate for the customer, supporting their success, and helping to drive renewals. * Gather customer feedback to understand their needs and goals and help them achieve them. Qualifications: * Possess a strong desire to use your job and mind to make the world a better place for people in need * BS/BA degree or equivalent * 2-5 years experience in account management, customer success, project management * Experience with technology and able to learn new technologies quickly; direct experience with SaaS application support requirements * Customer-focused, enthusiastic, positive, and service-oriented * Skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner * High emotional intelligence, including strong listening skills, and empathy for customers and their experiences * A passion for building strong, long-term relationships with customers by staying in constant communication and prioritizing their needs * An interest in social determinants of health and healthcare The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.We value being together We believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado. Perks at Findhelp •401k & equity grants•Free food and onsite gym at our Austin HQ •Paid parental leave•Competitive PTO & 10 paid holidays•Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage•Dog-friendly office in Austin HQ•24/7 access to telemedicine and counseling•Book Purchasing Program We’re building a diverse, inclusive team You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities. Here are some of the ways we support our staff:•Culture Committee •Leadership Development Training•Paid Volunteering Time We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview The Visual Specialist position leads the visual efforts in the store (maintenance, merchandising and merchandise processing) conveying our organized brand clearly to our customers. This position understands sales goals and is accountable for partnering with the store team to reach these goals while understanding the direct impact visual presentation has on the sales success of the store. Schedules for this full-time role include daytime, evenings, weekends and early mornings totaling 38-40 hours a week. What We Stand For Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. Responsibilities • Leads and executes consistent daily product maintenance routines in the store, • Directs, leads and executes the setup of campaigns in support of all marketing initiatives and product presentation according to Merchandising Department direction, • Executes all new product introductions from a visual presentation perspective and ensures that they are placed per direction in a timely manner, • Leads the P.A.C.E program for processing merchandise (late evenings and early mornings) according to guidelines including overseeing how products are received on a truck, processed and merchandised, • Partners with the Operations Manager and Inventory Specialists to maintain and educate the staff on stockroom organization, • Trains all staff members on the guidelines for and importance of daily routine maintenance, merchandising guidelines and merchandise processing, • Ensures visual presentation in the store is reflective of our brand which includes straightening, down stocking, signage accuracy, prop samples and dusting/cleaning, • Remains informed and involved in all areas of visual presentation (maintenance, merchandise processing and merchandising) through daily communication with all specialist working in the store, • Actively works to improve product knowledge and shares information with customers and the store team, • Provides regular feedback to the General Manager and Store Managers specifically related to training, follow up and coaching opportunities during a daily touch base meeting, • Demonstrates a strong understanding of and actively supports inventory accuracy, • Checks email at least two times per shift and ensures staff is also committed to timely communication, • Drives initiatives, motivates and inspires enthusiastic and productive behavior, with the goal of providing exceptional service to our customers and meeting or exceeding company goals and objectives, • Engages with customers to solve their organizational challenges, • Is accountable for achieving sales goals in partnership with the store teamWe believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life. Here's a peek at what you can expect: • Rewarding pay to recognize the value you bring to the team., • Competitive health, dental, and vision plans to keep you and your loved ones well., • 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity., • Unique "1equals3" website for easy access to your benefits information and company updates., • We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.For our full-time associates, we offer even more:, • Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)., • Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program., • Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes., • Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!)., • Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions., • Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference. Qualifications • College degree preferred, • 2-5 years merchandising experience preferred, • Strong computer skills, • Understands retail is an ever-changing industry and requires flexibility in scheduling, • Must be at least 18 years of ageThe Container Store promotes a smoke-free, drug-free environment. We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act Stores Physical Requirements State Specific Notices

Product Vision & Roadmap: Define and own the product execution for AI-enabled edge MPUs, aligning with market trends and customer needs. Edge AI MPU Product Manager — Technical Leadership at the Intelligent Edge. Product Ownership: Translate market problems into clear PRDs, feature specs, and

As Lead Product Manager within the Innovation & Technology Group, you will own key components of our evaluation and platform software portfolio. Own the product vision and roadmap for one or more products. This is a 0?1 innovation role within an established healthcare leader — ideal for a prod

A globally recognized security technology firm is advancing its Vulnerability Management suite and is looking for a Senior Product Manager to spearhead continued market and product development. Product Manager, Vulnerability Management. You will help define how organizations discover, prioritize, an

We are looking for a Principal Level Technical Product Manager who is interested in transitioning into an in-house Principal or Director of AI Enablement. They will serve as the internal thought leader on AI trends and capabilities, educating teams on what's possible and helping them envision how AI

Job Title – Product owner/Manager. We are looking for a product owner who can bring clarity and structure to complex problems and translate strategy into scalable product solutions. Own and evolve a product domain within Salesforce CRM, setting clear direction aligned to business priorities.

As a Product Manager FPGA, Mixed Signal RF & DSP, you will have personally designed, analysed, or debugged RF and mixed signal DSP systems and will apply that systems intuition to product strategy. Owns and maintains the product strategy for RF/DSP and FPGA solutions within the overall product s

We are looking for an experienced Senior Product Manager to act as an execution engine and bandwidth multiplier for the BEX Whole Trip + Families workstream. UX-Focused Product Development. Strong experience delivering consumer-facing digital products (web + mobile).

Are you the type of Product Manager who measures last year not by what you planned, but you measure it by what shipped, what moved, and what the numbers looked like before and after you touched it?. Focused on building and scaling a data-driven product ecosystem, leveraging both internal (bids, enga

We have an exciting opportunity for a full-time position of Senior Test Systems Integrated Product Manager located onsite in Tucson, Arizona. Direct phases of programs from inception through completion, act as an Integrated Product Manager of multi-disciplinary employees on projects in technical man

Marketing Automation Product Manager. PIMCO is seeking a Marketing Automation Product Manager to serve as a subject matter expert for our Adobe Marketo instance. Own the Marketo Roadmap: Work with technology teams to prioritize integrations, product enhancements and process improvements and create r

Collaborate with account managers and clients on product assortment planning, translating creative direction into production-ready specs. We're hiring a Product Development Manager to own our product development pipeline across a diverse and growing portfolio of clients in music, entertainment, and

Provide guidance and mentorship to the product team on the product lifecycle. Monitor and impact key metrics and efficiencies for products. Proactively identify opportunities for new trends, features, and products.

Roadmap Planning: Create and maintain a detailed product roadmap, outlining product refresh cycles, feature enhancements, and timelines for product development. Product Development: Oversee the product development lifecycle, from concept to launch to scaled production, ensuring that Saronic solution

Author and maintain key product documentation such as Annual Operating Plans, Product Charters, PR-FAQs, Narratives, and coordinate with teams to establish production schedules, manage dependencies. Our Product Managers stand at the leading edge of this disruption and are responsible for guiding new

Senior Martech Product Manager. As the Senior Martech Product Manager, you will be responsible for leading and managing our marketing technology stack to support both B2B and B2C marketing initiatives. Stay up to date with the latest trends and advancements in marketing technology and provide recomm

This servant-leader role is accountable for executing the product vision and delivering against the product roadmaps (which are set and owned by our Product Owners). Senior Product Delivery Manager. Lead multiple product teams to deliver Features/Stories against the roadmap and maintain stable team

Principal Product Manager: 10+ years of experience in semiconductor packaging, microsystems integration, or related microelectronics product development, with a deep understanding of the advanced packaging ecosystem and market trends. Senior Product Manager: 5+ years of experience in semiconductor p

Our client is seeking a seasoned and innovative Principal Product Manager to join its FinTech product management team supporting WFM Finance. This role requires a strategic product leader who can translate business intent, customer needs, and technical direction into clear product requirements, road

Experience as a Product Manager building (0-1) and scaling (through product led growth) B2B cloud-native software products focused on data security, governance, or privacy areas. Manager, Product Management - Capital One Software (Remote). Experience translating business strategy and analysis into c

The Senior Finance Manager will play a critical role in providing strategic business partnering and advanced financial analysis for a portfolio of products. This role leads a team of analysts and serves as a trusted finance partner to Product leadership-driving clarity, accountability, and disciplin

Aurigo Software is looking for a Senior Product Manager to lead product strategy for Aurigo’s construction tech platforms. Senior Product Manager, Construction Tech. Deploy AI tools to substantially improve development productivity.

Product Manager(s) to act as an execution engine / bandwidth multiplier for the internal team. Multi-team, cross-surface (web + app) UX delivery, experimentation, and instrumentation across a team portfolio is beyond a mid-level PM; it’s consistent with strong Senior level expectations for product

Meta is seeking a product-focused strategist to join its Product Policy & Strategy team as a Product Policy Manager. Work with software engineers, designers, lawyers, product managers, and others to help product teams address policy, legal, engineering, user interface, business, and marketing consid

A successful NPI Materials Program Manager is a natural leader and facilitator; is driven, organized, detail oriented and a supply chain expert; excels in program/project management; thrives in an ambiguous environment; is an innovator and strives for continuous improvement in all aspects of the rol

The Manager, Global Product Quality is responsible for ensuring that all activities related to controlled substances across the product lifecycle meet Good Manufacturing Practices (GMP) and comply with global regulatory requirements, including DEA regulations. Cross-functional Collaboration: Collabo

Minimum of 5+ years experience in product management or elsewhere in a similar capacity (product-minded engineer or entrepreneur). Drive adoption of staking and crypto-first product features, working closely with partners on product teams. On the Staking Platform team, you'll be tasked with learning

Product Management + Product Owner hybrid experience. This role combines strategic product leadership with hands-on execution, owning the journey from. Define product vision, strategy, and roadmap for an internal collections platform.

We partner directly with merchants to make their products and services searchable and orderable by AI. Through our API and Merchant Gateway, we enable real-time access to structured data—like product catalogs, menus, pricing, and availability—while giving merchants full control over access, pric

In this role, you'll work with UX design, engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available. Our Manager Expectations serve as a practical guide for managers to understand their re

These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As a Manager you supervise, develop, and coach teams, manage client service accounts, and drive assigned

This position requires a highly experienced Product Manager capable of operating at scale across multiple teams, owning execution, experimentation, and UX delivery within a complex product ecosystem. We are seeking Senior Contract Product Manager(s) to serve as an execution engine and bandwidth mult

We obsess about creating leverage for our business operations and product development process; and achieve this by having a unique combination of: technical expertise, domain experience, and product-oriented thinking. We're hiring a Product Manager to own the Lead-to-Contract experience end-to-end -

Senior Product Manager - Specialty Pharmacy. Senior Product Manager - Specialty Pharmacy. You are a strategic, data-driven product leader with the ability to translate complex workflows into elegant product solutions and influence across diverse stakeholder groups.