Front Desk Administrative Associate
2 days ago
New York
Job DescriptionSalary: $29-32 per hour Company Overview: Since 1968,Brooklyn Ahasprovidedfree legal services for low-income residents of Brooklyn, pursuing neighborhood-based mission of justice, empowerment, and community development. For over half a century, we haveutilizedan array of legal and advocacy strategiescommunity organizing, affirmative civil rights litigation, and eviction defense to defend the rights of individuals and families. Collaboration with the city, state, and federal officials to enforce housing laws and develop legislative solutions is also an integral part of our strategy.Brooklyn A has three core programsPreserving Affordable Housing (PAH) Program, Consumer & Economic Advocacy (CEA) Program, and Community & Economic Development (CED) Programeach of which has unique initiatives and plays a vital community role to ensure basic needs are met and fundamental rights affirmed. Position Summary: The Front Desk Administrative Associate is primarily responsible for serving as the first point of contact to telephone callers and office visitors. They will receive and route incoming calls, provide general information and assistance to the public, coordinate incoming mail and perform routine administrative office support. This is a part-time, in-person position Monday - Friday 1pm - 5pm. Job Responsibilities: • Greet incoming clients and visitors and direct them to the appropriate party or communicate information regarding appointment in a professional manner;, • Provide and document referrals and information to callers and incoming clients and visitors;, • Distribute incoming mail on a daily basis according to appropriate procedures, as well as distribute incoming facsimile documents;, • Perform office support functions, including mailings, typing, photocopying, filing, scanning, faxing, opening/closing of office, etc.;, • Input data into client database to include but not limited to closing cases, entering client and case/referral information provided;, • Draft and send correspondence and mail client satisfaction surveys, as needed;, • Provide support for office management duties such as onsite vendor management and maintaining office supplies and equipment;, • Prepare and manage mailing/shipping needs for office;, • Accompany vendors to parts of buildings facilities as needed;, • Follow all health and safety protocols regarding staff and clients;, • Monitor, maintain, and purchase kitchen supplies (i.e., milk, creamer) that are not ordered online;, • Log daily sign-in sheets into Excel spreadsheet;, • Accept deliveries, unbox packages and store supplies when arrived;, • Conduct walkthrough of facilities at arrival and prior to leaving office;, • Provide assistance with onsite IT support tasks such as power on laptop for tech set-up, assist with setting up conference room team meetings, contact support for new hire login issues, etc., as needed;, • Troubleshoot onsite tech issues/inquiries received via team email (i.e.; assess docking station connection, add or replace faulty tech equipment at desk, etc.);, • Provide coverage forother administrative and operations staff as needed; and, • Other related duties as required. Qualifications: • A minimum of 1-3 years administrative and/or receptionist work experience;, • Excellent interpersonal skills and demonstrated ability to effectively communicate with individuals from diverse backgrounds, local organizations, and people in crisis;, • Demonstrated ability to interact with client and staff of different races, ethnicities, ages, and sexual orientations in a multicultural environment and a commitment to diversity, equity, inclusion and belonging;, • Must have excellent verbal and writing communication skills that can be executed in formal correspondence and oral presentations;, • Strong reporting and recordkeeping skills, including the ability to synthesize lots of quantifiable and qualitative data into clear, plain language and readable charts and checklists;, • Must be able to work strategically within a team structure as well as independently, multi-task and work under tight deadlines;, • Thorough commitment to Build Up Justices NYCs mission. Compensation & Benefits An hourly salary of $29 - $32 per hour,dependent on years of experience. Benefits highlights - paid vacation and sick leave; health, dental and vision insurance options available, employer contribution to 401(k) retirement savings plan. To apply If you are interested in this position, you mustsubmityour resume and a cover letter telling us why your experiences would make you a good fit for this role.This is a part-time, Brooklyn based, in-person position Monday - Friday, 1-5pm. Brooklyn A is a diverse team that is committed to recruiting, supporting, retaining, and promoting a talented staff with diverse backgrounds and experiences that share the organization's commitment to racial,economicand social justice. At Brooklyn A, diversity encompasses a variety of characteristics, lifestyles, and perspectives, including race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, education, disability, socio-economic status, and family status. We firmly believe that a diverse, equitable and inclusive environment is essential to both the quality of our client services and the personal satisfaction of our staff. We encourage applicants of diverse backgrounds to apply, including women, people of color, immigrants, people with disabilities, LGBTQ people, people from low-income backgrounds, and with lived experiences in the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.