158 Best relationship manager Jobs in Sacramento, California (May 2026)

Patient Services Representative 3 Lead

9 days ago

Sacramento

___Job ID85894 LocationSacramento Full/Part TimeFull Time ______ #CA-SS The incumbent will be working in a Call Center Environment and responsible for sustaining an environment of intrinsic good will for the practices while providing optimum services to patients. The position will perform lead responsibilities and serve as a resource and support to front office functions and workflows of the department/clinical team to which assigned. Providing excellent and compassionate health-based customer service is our top priority. Employees are trained to be courteous, empathetic, and efficient in resolving issues. Our contact center has a strong sense of teamwork and collaboration. Team members support each other and share best practices. We rely heavily on technology, including phone systems, customer relationship management (CRM) software, and other tools to manage calls and track customer interactions. Percentages of time allocated to functions in this position description are a guideline only. Individual assignments and time actually worked in each functional area may vary based on the department's operational needs. Apply By Date 5/11/2026 by 11:59pm Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position • High School / GED equivalent or related work experience, • Experience with practices and protocols related to medical office and/or health care scheduling or insurance procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.), • Demonstrated leadership skills that reflect the ability to serve as the coordinator of a specified unit of workers., • Must be able to represent assigned unit serving as subject matter expert and resource person for the staff., • Ability to accomplish a variety of concurrent assignments in an effective and efficient manner, demonstrating ability to organize, prioritize and complete assignments in a designated time frame., • Ability to adjust to changing workload or assignments and pressures of increased workload or deadlines., • Problem solving skills to independently define a problem identify the resources available to help solve the problem, create viable solutions and take the necessary action to implement problem resolution and ensure prompt and satisfactory resolution., • Decision making skills to independently exercise delegated authority to take action and to appropriately seek assistance from others when limits of delegated authority have been reached., • Interpersonal skills to establish and maintain effective working relationships with all co-workers; to consistently interact with patients and other members of the public with patience, courtesy and professionalism, both in person and on the telephone; and to effectively respond to individuals who may be angry or upset., • Ability to efficiently use computer system applications for all functions required for this position, including electronic mail, spreadsheets, word processing, and medical office management, (i.e. scheduling, template maintenance, maintenance of demographic and insurance information).Typing skills sufficient to use computer keyboard for timely and accurate input and production., • Writing skills, using proper English grammar, spelling and punctuation, sufficient to compose messages and/or routine correspondence, which is clear, concise and easy to understand., • Organizing skills to establish priorities for own work within stated guidelines; respond flexibly to changes in priorities; and maintain work effectiveness in a setting with a high volume of patient activity and frequent interruptions., • Knowledge of practices and protocols related to medical office procedures, (i.e. medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.)Filing skills to maintain logs and files of information in alphabetical, chronological and/or numerical order, such that it is current and easily retrievable. Knowledge of all pertinent laws, regulations, and guidelines governing medical records; confidentiality, privacy, and provision to others, including HIPAA., • Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county funded coverage, and worker's compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients., • Associate degree or related work experience, • At least three (3) years of customer service and/or call center experience, • At least one (1) year of recent UC Davis Referral Processing, • At least one (1) year of recent experience with EPIC, including In Basket and Work Queues., • At least one (1) year of recent experience in billing, authorizations, referrals, medical terminology, comprehensive insurance plans, products and eligibility., • Demonstrated knowledge of Health System and UCD policies and procedures, or ability to learn., • 50% - Lead Responsibilities The Patient Contact Center (PCC) is a centralized contact center providing patient service support via telephone (inbound and outbound), Epic, messaging and work queue systems. The PCC is responsible for more than 30% of all appointment and service engagements across UCDH ambulatory division. Service of patient appointments are supported with dynamic guidelines and process flows (which can include systematic decision tree workflows). We proactively support our ambulatory partners with change needs as possible. Perform in a leadership role for a unit/department/clinic by providing instruction or training to employees and actively participating in coordination of front office functions under the direction of the supervisor or manager. Initiate development of improvement processes based on knowledge, experience and responsibilities. Serve as a resource for front office functions and workflow issues within assigned department. Provides instruction and training that may include mentoring new employees, completion of front office competencies, and implementation of new policies, procedures or data system changes. Instruction may be done individually or with groups. Identifies potential staff training needs and communicates information to supervisor or manager. Assist supervisor or manager with staff assignments, which may include independent decision-making regarding staffing needs and/or communicating assignments to staff and giving directions regarding duties. Participate with supervisor and manager in review of statistical data, which may include development and implementation of action plans, measurements and appropriate follow up. May serve as a point person in absence of supervisor or manager for operational issues, patient complaints, or facility issues. POSITION INFORMATION • Salary or Pay Range: $30.65 - $38.10, • Salary Frequency: Hourly, • Salary Grade: 126, • UC Job Title: MED OFC SVC CRD LD 3, • UC Job Code: 008882, • Number of Positions: 1, • Appointment Type: Staff: Career, • Percentage of Time: 100%, • Shift (Work Schedule): 8AM-5PM, • Location: Patient Contact Center (HSP166) - Rancho Cordova, CA, • Union Representation: EX-Patient Care Technical, • Benefits Eligible: Yes Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy ___ or ___ and our ___. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: ___ • High quality and low-cost medical plans to choose from to fit your family's needs, • UC pays for Dental and Vision insurance premiums for you and your family, • Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave, • Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement, • Access to free professional development courses and learning opportunities for personal and professional growth, • WorkLife and Wellness programs and resources, • On-site Employee Assistance Program including access to free mental health services, • Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage, • Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles, • Standing - Occasional Up to 3 Hours, • Walking - Occasional Up to 3 Hours, • Sitting - Frequent 3 to 6 Hours, • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours, • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours, • Bending/Stooping - Occasional Up to 3 Hours, • Squatting/Kneeling - Occasional Up to 3 Hours, • Twisting - Occasional Up to 3 Hours, • Reaching overhead - Occasional Up to 3 Hours, • Sustained attention and concentration - Frequent 3 to 6 Hours, • Complex problem solving/reasoning - Occasional Up to 3 Hours, • Ability to organize & prioritize - Frequent 3 to 6 Hours, • Communication skills - Frequent 3 to 6 Hours, • Numerical skills - Occasional Up to 3 Hours, • Constant Interaction - Frequent 3 to 6 Hours, • Customer/Patient Contact - Frequent 3 to 6 Hours, • UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space., • Must be willing to work overtime, variable days (including weekends), hours, and locations as required to meet business needs of the practice., • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our ___, our ___ and ___ for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: ___ Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: ___

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