Trabajos remote customer service en Green Bay, Wisconsin - Page 2Crear alertas

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Customer Service / Fully Remote] - Anywhere in U.Competitive compensation / 100% employer paid medical & dental / PTO / 401K / Company provided laptop, monitor & accessories - As a Customer Care Rep you'll: Be the first responder of customer inquiries via phone, email, and chat; Listen, identify, an

Customer Service / Fully Remote] - Anywhere in U.Competitive salary / Comprehensive benefits / Training provided - As a Billing Rep you'll: Answer heavy call volume in a remote call center environment; Answer patient questions and address concerns in a friendly and empathetic manner; Forward calls a

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries. Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to: • Career development with an international company where you can grow the career you dream of., • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year., • An excellent retirement savings plan with a high employer contribution., • Tuition reimbursement, the ___ student debt program, and ___ education benefit - an affordable and convenient path to getting a bachelor’s degree., • A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune., • A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists. The Opportunity The Field Service Automation Engineer is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts. The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts. Territory/Location • This position is a remote position., • Territory: Central and Southern Wisconsin., • Qualified candidates must currently live in the Green Bay, WI area., • Local travel 90%, 20% that may require overnights What You’ll Work On • Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues. Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs. Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs., • Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause., • Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need., • Record accurate and timely documentation of customer complaints and the action taken to resolve the concern., • Plan and prioritize customer visits and activities to do in each account., • Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays., • Coordinate order, delivery, and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly., • Responsible for Service Contract Sales at assigned accounts., • Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews., • Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts. Required Qualifications • Associate's Degree or equivalent experience., • Minimum Experience / Training Required., • 2 years of relevant experience with instrumentation utilized in a laboratory environment., • 2 years of experience interfacing with customers. Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: ___ Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at ___, on LinkedIn at ___, and on Facebook at ___. The base pay for this position is $31.60 – $63.20 per hour. In specific locations, the pay range may vary from the range posted.

Customer Service / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Support Specialist at Sendoso, you will: Communicate with customers through various channels such as email, phone, and live chat; Provide exceptional customer service by addressing inqu

Customer Service / Fully Remote] - Anywhere in U. Up to $27 per hour + bonus / Full benefits - As a Customer Support Rep you'll: Provide concierge-style service to the CrossFit community, cultivating lifetime loyalty to the brand by fielding inquiry emails; Resolve (or escalate) customer inquiries,

Customer Service / Remote] - Anywhere in U.As a Call Center Agent at CTG, you will: Communicate effectively with customers via phone, email, or chat to resolve inquiries or issues in a timely and professional manner; Utilize company systems and resources to accurately document and track customer int

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

Customer Service / Call Center / Fully Remote] - Anywhere in U.

Call Center / Customer Service / Fully Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep you'll: Manage large amounts of incoming phone calls; Identify and assess customers' needs to achieve satisfaction; Build sustainable relationships and trust with customer accounts through open

Online Survey takers come from all different backgrounds including sales, retail, managers, management, customer service, grocery, restaurant food cooks, servers, cashiers, admin and many more! There is absolutely no experience required, just your honest opinions!. Remote working/work at home option

Call Center / Fully Remote] - Anywhere in U.Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer Service Agent you'll: Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately; Interact with clients, transportation

Customer Service / Remote] - Anywhere in U.

Customer Service / Remote] - Anywhere in U.Competitive pay - As a Customer Support Rep at Entrepreneur Babes, you will: Respond to customer inquiries and concerns in a timely and professional manner; Communicate with customers through various channels such as email, phone, and chat; Provide product

Administrative Assistant / Customer Service / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Rebate Data Entry Specialist, you will: Receive data and sourcing documents, compile, sort, interpret and verify data to be entered; Enter rebate information accu

Applications ONLY accepted on laptops or desktop computers! Overview: Omni supports many clients in a variety of industries, including many of the Fortune 500. Omni is looking to contract with qualified independent contractors who will provide phone and customer support services. If you contract with Omni, you’ll interact with customers primarily through inbound phone calls and possibly chat/email, helping them with all their needs. Schedule: ⏰ Majority of available hours are during weekdays and daytime 🗓️ Opportunity to create a schedule that works best for you (within client / contract hours of operation) Earnings & Revenue: 💵 Earnings vary by client, ranging from $14 to $20 per hour 📞 Revenue is determined by your phone status when assisting customers 🤑 Additional incentives can be available based on Omni and client minimum targets Must-Have Skills for Successful Contractors: 💬 Exceptional written and verbal communication skills ✅ Proven track record in customer service and delivering outstanding customer care 🧐 Attention to detail with strong problem-solving skills 🤗 Friendly, empathetic tone, and professional demeanor 🙌 Self-motivated, proactive, and resourceful mindset 👩‍💻 Proficient in using technology, including computer applications and software. Technology & Equipment Requirements: 💻 Personal computer with a minimum of 8GB RAM (tablets like iPads, Amazon Fire, Samsung Galaxy Tab, and Chromebooks are NOT permitted) 🎧 Wired USB headset with microphone for clear communication 💨 High-speed wired internet with a minimum of 10 Mbps download speed and 5 Mbps upload speed for seamless connectivity Mobile home internet and Satellite internet service (Starklink) is NOT supported by Omni or ANY client 🖥️ Operating system of Windows 11 (some clients may accept AppleOS) 👾 Windows Defender Anti-Virus Installed and Active (other versions for AppleOS may be accepted) 🤳Smart phone needed for daily authentication. Additional equipment may be needed - check client specific details for more info Work Environment Requirements: 🤫 Quiet and dedicated work area ⌨️ No Background Noise Unapproved Locations: • Alaska, • California, • Colorado, • Connecticut, • Delaware, • Flagstaff, Arizona, • Hawaii, • Illinois, • Michigan, • Maine, • Massachusetts, • Maryland, • Minneapolis, Minnesota, • New Jersey, • New York, • Oregon, • Rhode Island, • St. Paul, Minnesota, • Tucson, Arizona, • Vermont, • Virginia, • Washington

Job Description EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Green Bay, WI region. EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support. EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems. The Field service techs responsibilities include: · Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction. · Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment. · Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution. · Ability to work closely with Mosca Engineering to provide the highest level of customer service. · Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner. · Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested. · Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service. Skills Required: · Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts · Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s · Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact. · Able to use a multimeter, perform point to point, read electrical schematics and trace · Able to use and read Calipers micrometers. · Able to take initiative and work independently on a regular basis · Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions. · Able to travel extensively within the U.S. Monday thru Friday. (80%) Team, Training and Support: · In-house training with continuous on the job field training with senior field staff · Company car · Corporate expense account / credit card · Company laptop and cell phone · All required Personal Safety Equipment · Company logoed clothing · All supporting parts inventory needed for equipment maintenance · Company supplied tools Experience and education: · Minimum 3 years of field or plant equipment maintenance experience. · Spanish is preferred · Corrugated Industry experience a plus · Mechanical understanding of strapping machines, Mosca preferred · High school diploma · A valid driver's license · Solid Mechanical / Electrical background · PLC experience preferred · Associates Degree a plus Excellent Pay and Benefits package: · Medical, Dental and Vision benefits · 401(k) retirement savings program · Paid vacation and holidays · Life Insurance · Employee assistance programs All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Powered by JazzHR Lvax9TpOFg

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Job DescriptionJob Summary: We are seeking a motivated and customer-focused Life Insurance Agent to join our team. In this role, you will be responsible for helping individuals and families secure financial protection through appropriate life insurance policies. Your goal will be to understand clients’ financial needs and provide solutions that offer peace of mind and long-term security. Requirements • 0-1 years of experience in the insurance industry, • Licensed life insurance agent, • Strong sales and customer service skills, • Computer knowledge, • Self-driven and motivated individual, • Excellent communication and interpersonal skills If you meet the above requirements and are looking to kick-start your career in the insurance industry, we encourage you to apply for this exciting opportunity. Benefits • Benefits as UNCAPPED potential and flexibility., • 100% Remote/100% Commission/1099, • Qualifying candidates can receive rewards such as all inclusive vacation trips., • Monthly bonuses Provided Insurance Options for Qualifying Candidates are: • Dental, • Vision, • Health

Job Description The Shannon Agency is thrilled to announce an opportunity for an Insurance Sales Agent to join our team in a fully remote capacity! We are seeking dedicated and career-minded individuals who are eager to help families safeguard their futures with life insurance and financial products. Partnered with esteemed A+ rated companies like Mutual of Omaha, you will be equipped to provide the best service to our clients. Prior experience as an insurance agent, health insurance agent, or in insurance sales is advantageous, but we also offer comprehensive training for newcomers post-licensure. A life insurance license is REQUIRED in your resident state. In this role, you will embody the following traits: · Customer service-oriented (people person is a must) · Results-driven while remaining humble and coachable · Self-disciplined and capable of working independently · Exceptional communication skills · Eager to grow swiftly and potentially fast-track into management · Passionate about making a positive impact on others As a member of the Shannon Agency, you will receive continuous support and resources to ensure your success. We pride ourselves on providing top-notch products and services to our clients. YES-- this is a sales position. NO-- There is no cold calling, door knocking, or high-pressure sales tactics! We engage exclusively with families and individuals who have requested our services. YES— You will benefit from a 100% commission-based income model along with company bonus potential (first-year full-time agents typically earn between $80k- $90k+). Requirements REQUIREMENTS Include: · Life and Health Insurance License for your resident state · OR a strong willingness to become licensed— we provide step-by-step guidance! · A professional demeanor while conducting business · Reliable internet connection and access to a computer or laptop · Valid driver’s license · Clean criminal record The Shannon Agency is seeking more than just traditional salespeople; we want individuals who are coachable, teachable, and trainable! We value highly motivated individuals who are serious about positively impacting their lives, their families, and the clients we serve. If this resonates with you, we invite you to apply! Benefits Other Benefits Include: · Independent broker with selected A rated carriers to ensure meeting every client’s needs with competitive pricing · Advanced Commissions and Bonuses · Flexible schedule-full time & part time positions available · Free Comprehensive training · A superior company culture of teamwork

Job Description National VAR with significant growth plans over the next 2 years is in search of Regional Account Managers with strong client relationships in the mid-market / commercial space. This is an established firm partnered with Cisco, Microsoft, HP, Palo Alto, EMC / DELL, VMware and numerous other OEMs - Very strong professional and managed services teams that are local. ***Roles can be based anywhere in the Green Bay region and cover the local clients and / or a larger territory if preferred. In these roles, the Sr Account Manager will sell broad technical services, solutions and products to the customers within the local market. Day to day responsibilities will include building meaningful relationships within a territory, leading customer sales meetings and presentations, and bringing customer requests to the internal technical teams for scoping. The Account Manager will team with local Engineers and Architects, as well as national subject matter experts to truly provide expertise and value. The ability to listen, learn and understand broad technical solutions is required as you look to provide value to the customers on cutting edge technologies and solutions. Responsibilities: • Position firm's capabilities and service offerings with client business and technology objectives., • Manages numerous Commercial Accounts in a specific area., • Acts in a consultative fashion and is regarded by the customers and partners (OEMs)., • Effective at working with cross functional teams to develop business relevant solutions for our customers and partners., • Develop and execute account strategy., • Lead high impact team of inside sales, technology specialists, and consultants., • Create and drive sales campaigns from discovery to close., • Build and maintain relationships with C-level executives and decision-making leaders at targeted clients., • Manage a pipeline of opportunities and forecast accurately., • ***Strong compensation plans offered for those able to utilize their strong current client relationships Qualifications: • Candidates must live in/around the local area (REMOTE culture when not in front of clients), • 10+ years Account Management experience in a relevant industry with mid / market or commercial connects / relationships, • 5+ years of experience managing/leading a sales book of business., • Highly regarded at Technical levels., • Ability to work independently and solve customer-facing problems., • Track record of successful solution selling., • Strong communication skills (written, verbal and presentation). What is being offered: • Very strong comp plans with competitive base salaries and aggressive, un-capped commissions, • Excellent benefits package including Health, life, dental, 401K match and generous PTO, • Opportunity to significantly level up your income stories with new logos brought in, • Remote culture when not in front of clients, • Top ranked company culture that rewards collaboration, transparency and great results Please apply ASAP or you can send your resume directly to me: - Interviews will be conducted immediately for highly qualified candidates.

Job DescriptionDescription: The Company Miner Ltd, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today. Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management. Benefits At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: • Competitive pay - Plus incentive opportunities!, • Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage., • PTO and Paid Holidays, • Training and mentoring - Learn from our experts in the industry The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. Job Summary The Operations Manager will be responsible for managing all aspects of operations and service delivery and the overall financial performance of the self-perform service branch across the assigned territory. Key Job Responsibilities • Communicates job expectations, plans, monitors, and appraises job results., • Prioritize repairs and have quick decision-making skills., • Work with staff to reduce customer down time., • Develop a culture of safety that meets or exceeds the company’s high standards., • Recruit and train high-quality technicians., • Maintain a high standard of quality customer repairs and customer service., • Initiates, coordinates, monitors and enforces systems, policies and procedures., • Resolves personnel and service problems by analyzing data, investigating issues, identifying solutions, and recommending action., • Initiates and fosters a spirit of cooperation and team work within and between departments., • Answering questions and responding to requests by internal and external customers., • Maintains safe, clean and organized work environment(s) by educating and directing personnel on the use of all control points, equipment and resources., • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies., • Facilitates mentor training for individuals that will be responsible to help train new employees., • Must develop thorough knowledge of the Company’s operating standards, policies, directives, and safety instructions pertaining to the assignment., • Assist with monitoring technician WIP reports and ensure limited hours remain for EOM., • Other duties as assigned by supervisor. Key Performance Measurements • A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution., • Management of team goals including: attitude; diligence; contributions; and willingness & ability to learn new skills and information., • Growth of existing customer services utilized., • Driving key business initiatives as the customer needs change., • Other key metrics prescribed by Miner Ltd. leadership, resulting in positive customer and Company impact.Requirements:, • Experience managing service personnel., • Must be Customer Service oriented., • Must have strong Business Management experience with a proven track record., • Ability to improve and shape the culture of the workplace environment., • Excellent interpersonal skills and a collaborative management style., • Excellent verbal, analytical, organizational, writing and presentation skills., • Proven ability to thrive in a fast paced, technology driven service environment., • Ability to work with individuals from diverse backgrounds and with diverse needs and across remote offices., • Extensive skills in Microsoft Office Products., • Exceptional organizational skills., • Must be results-oriented and demonstrate the ability to work independently and in a team environment as well as to lead and/or participate in cross-functional teams., • Possess innovative leadership, communication, delivery, consultative, partnership, and team building skills., • High School Diploma or GED required; Associates degree or higher, preferred. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to wear approved Personal Protective Equipment (PPE), carry tools, use hands to maneuver, handle or feel, and hear and talk. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision and the ability to adjust focus. Employees must maintain a high level of self-awareness about their surroundings due to the high level of high voltage AC/DC power in the work environment. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in various locations, including warehouses, distribution centers, manufacturing plants, refineries and hospital settings. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed. Exposure to high voltage AC/DC power is very common in many work environments. The noise level in the work environment is moderate to high. Salary Range The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay. Disclaimer This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information. While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources. Applicants should refer to for the most accurate job posting and reach out to the Company with any questions about a job posting. Miner Limited considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

Job Description Do you enjoy helping a business achieve their daily goals? At Value Added Distributors, LLC in De Pere, WI our teams are driven, hardworking, and enthusiastic about producing quality products and delivering a high level of customer satisfaction both internally and externally. Does this describe how you like to work? If yes, then apply today! Reports to: IT Manager Schedule: Monday - Friday, 8:00 am-5:00 pm (Onsite) Benefits: Medical, dental, vision, 401(k) with employer match, PTO, holiday pay and more Company: For 25 years, Value Added Distributors (VAD), and our family of companies has been a leading provider of hydraulic components in the industrial marketplace. Headquartered in Wisconsin, we take pride in our midwestern work ethic and our team of employees, providing outstanding products and unparalleled service to our valued customers. Operating in eight states with eighteen locations throughout the midwestern, southern, and eastern United States, we utilize state of the art equipment and employ the newest techniques allowing us to offer advancement opportunities in a continually growing Original Equipment Manufacturer (OEM) landscape. Job Overview This position will report to the Information Technology Manager and is instrumental in the internal support structure of all IT-related services. Responsibilities include but are not limited to, providing support/maintenance of ERP environment, providing support and general IT services to all company associates, performing physical setup of hardware/software on desktops, laptops, printers, and desire to gain expertise on new technology and products. Essential Job Duties/Key Responsibilities: • Provide ongoing support and analysis for our ERP system, including configuration, customization, and troubleshooting., • Work closely with internal stakeholders to identify and implement process improvements within the ERP system., • Supports, maintains, and develops BAQs, Dashboards, SSRS Reports, and BPMs in the company's ERP environment., • Work with our Cloud-Based EDI Integration on managing and maintaining EDI (Electronic Data Interchange) interfaces, ensuring accurate and timely data exchange with trading partners., • Monitor EDI activity and troubleshoot any errors or issues that may arise., • Provide training and support to end-users on ERP and EDI functionality., • Delivers IT support for all associates and the ability to set up new user accounts with secure practices., • Generate reports and analyze data to identify trends and opportunities for improvement., • Participate in regulatory compliance audits and assessments utilizing frameworks like CMMC, NIST, ISO, • Handles troubleshooting for both documented and undocumented software problems on one or multiple devices, resolving issues by updating, altering, reinstalling, or removing software as needed., • Possesses the skills to develop and apply effective solutions. Conducts hardware diagnostics to pinpoint issues or sources of reduced performance, and may replace, upgrade, or modify hardware components., • Provides general IT support for various remote offices across the United States and may occasionally travel to manage onsite projects or deliver specialized support., • Responsible to help in the maintenance, configuration, and reliable operation of computer systems, networks, servers, and virtualization., • Creates new documentation pertaining to software and hardware products and issues., • Provides input and recommendations for departmental processes and procedures, considering impact on the organization. Evaluates and implements best practices with technology., • Research, recommends, and applies technical solutions to enhance productivity in meeting business needs., • Coordinates and/or independently works on single or multiple, complex projects or tasks, requiring limited technical or management guidance., • Initiates and completes postmortem process for problems as appropriate., • Collaborate with software and hardware vendors to define product specifications, conduct evaluations, address technical challenges, and develop solutions., • Ability to work outside of normal business hours (nights or weekends) as business needs dictate., • Desire to gain expertise in new technology, products, and perform additional duties as required., • Excellent interpersonal and communication skills., • Provide first-level technical support to internal clients., • Experience with Enterprise Resource Planning (ERP) software is a must., • Experience with Microsoft SQL and report development utilizing SSRS., • Knowledge of Microsoft Operating Systems and Microsoft 365 Business.  Ability to use Command Prompt, PowerShell, and other CLIs., • Understanding of networks, VLANs, DNS, DHCP, routing, configuration, and topology., • Experience with Microsoft Active Directory/Azure AD and provisioning of users and groups., • Ability and desire to gain understanding of cloud deployment, new technology and products., • Associate or bachelor's degree or 3-5 years of experience in an IT-related field preferred., • Minimum 2 years of experience working with ERP systems., • Experience supporting end-users with software, hardware and networking related issues preferred, • Strong analytical and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to work independently and as part of a team., • At any one of the Value Added Companies (VAC), the environment can be associated with manufacturing, office, retail, and laboratory., • The manufacturing environment and laboratory requires Personal Protective Equipment (PPE) as defined by each facility. PPE could include eye protection, face shield, gloves, masks, and closed toed shoes. The manufacturing environment is not always climate controlled and may become warm in the summer and cooler in the winter. Value Added Distributors website: vadtek.com/ Equal Opportunity Employer As part of the hiring process, Value Added Distributors may conduct a thorough background check on candidates who receive a conditional offer of employment. This background check may include, but is not limited to, verification of employment history, education, criminal history, and other relevant information. For positions that require driving as part of the job responsibilities, a Motor Vehicle Record (MVR) check will also be conducted to ensure the candidate meets the company's driving standards. A valid driver's license and a clean driving record are required for such roles. By submitting your application, you acknowledge and consent to these background check procedures as part of Value Added Distributors' hiring process, in accordance with applicable laws and regulations. Value Added Distributors is an Equal Opportunity Employer and ensures that all background checks comply with federal, state, and local laws, including the Fair Credit Reporting Act (FCRA).