Technical Services Engineer
3 days ago
Honolulu
Job Description Compensation for this role is $75k-$90k plus monthly bonus. This is a remote role working pacific time 10am to 7pm. The successful candidate will become part of our Technical services team who provide support via email, call and ticketing system directly to our clients. We expect the perfect person for this role to be a few years into their career with most of the skills listed below. We're looking for someone eager to grow both technically and in their consulting skills. Our team builds our reputation, and clients often throw us curve balls, so expanding our responsibilities and learning on the job is a constant. The skills we're looking for: · Good written and verbal communication skills with both client end users and technical staff. · Ticket and phone monitoring experience. · Understanding of networking in business and enterprise environments, experience with Meraki and Palo Alto dashboards a plus · Desktop level troubleshooting of Windows, macOS, Android and iOS devices as well as common business apps. · Google Workspace and Microsoft 365 administration. · Good understanding of Cloud Storage/Collaboration technologies, Google Drive, SharePoint and OneDrive · Good understanding of mail flow in Exchange Online environments with and without 3rd party spam filtering · Troubleshooting AutoPilot, Intune, and SSO, MFA. · Basic Azure/EntraID understanding and skills · Good understanding of Conditional Access Policies in Azure · Experience with Active Directory management in Windows Server and hybrid environments, GPOs. · Basic PowerShell and Bash skills required · Experience with VMWare interface. · Experience with Hyper-V · Experience with RMM tools · Basic understanding of DNS and related records We are looking for real experience (likely at least 3 years applicable experience). Also having a home lab environment is something we like to see. Other experience (Network, FW, Linux, storage, AWS, distributed environments) would be nice to have but not a requirement, although a desire to learn these things is a must. We really care about our people. Here are a sample of our benefits: · $2,600/year for technology purchases · 100% of Health for employee, 25% for family · $5,000/year dental, $1,000 for vision (no co-pays, anyone in the family can use) · $1,000/year Wellness benefit (skydiving or a massage for your spouse are both legit) · Amazon Prime, Costco, Backup Stipend, Internet Reimbursement, more… Our engineers are the best anywhere and are always getting better. Growth and learning (and sharing what you know) are incredibly important to us. We really try hard and usually manage to work 40-hour weeks. Our clients value and appreciate the work we do. While this is not a senior position, we want people who can grow into a more senior role. This however is not an entry level job. Sales Engineers and Project Managers won't be a match for this position either. We look forward to hearing from you if you're qualified and want to work at the best consulting firm in the world. About Cobaltix: We're the discreet technology company used by some of the most forward-thinking financial and services firms. Our business is based on word-of-mouth. We have a passion for technology, specifically putting it in the hands of smart people who do great things with it. We like people, and our relationships with our clients are key. We have a way of understanding business that helps us make technology a strategic asset for our clients, not just a necessary cost. Company DescriptionWe’re the technology company used by some of the most forward thinking and leading companies who hire only the very best. These include financial and services firms, manufacturing companies, and exciting technology startups. Our business is based on word-of-mouth. Our clients have used our technology services to catalog terabytes of data, help national defense, help educate kids in the inner-Mission, help traders make money for their clients, help win legal cases (hinging on their use of us and the technology we've brought to bear), improve the state of knowledge of the human genome, and make products from milkshakes to flexible packaging. We have a passion for technology, specifically putting it in the hands of smart people who do great things with it. We like people, and our relationships with our clients are key. We have a way of understanding business that helps us make technology a strategic asset for our clients, not just a necessary cost. We are Cobaltix.We’re the technology company used by some of the most forward thinking and leading companies who hire only the very best. These include financial and services firms, manufacturing companies, and exciting technology startups. Our business is based on word-of-mouth. Our clients have used our technology services to catalog terabytes of data, help national defense, help educate kids in the inner-Mission, help traders make money for their clients, help win legal cases (hinging on their use of us and the technology we've brought to bear), improve the state of knowledge of the human genome, and make products from milkshakes to flexible packaging.\r\n\r\nWe have a passion for technology, specifically putting it in the hands of smart people who do great things with it. We like people, and our relationships with our clients are key. We have a way of understanding business that helps us make technology a strategic asset for our clients, not just a necessary cost.\r\n\r\nWe are Cobaltix.