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  • General Manager
    General Manager
    hace 3 días
    Jornada completa
    Frisco

    Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak 'n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak 'n Shake procedures, policies and specifications which deliver the Steak 'n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization. • Team Function/Scope: This position serves as the primary leader of a single Steak 'n Shake Restaurant, • Department: Operations - Restaurant, • Reports to: Division President, • FLSA: Exempt, • Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates 1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced. Primary and Ongoing Accountabilities • Create an environment of sales growth through guest focus and delivery of Steak 'n Shake procedures and policies, • Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak 'n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow, • Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment, • Deliver best in class Gold Standard service, • Lead by Example, • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach, • Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management, • Has the final authority over discipline and termination decisions, • Has the final authority for all hiring decisions Specific Duties and Responsibilities Customer Satisfaction: Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service. Immediately address Guest concerns and complaints utilizing the Steak 'n ShakeGuest Recovery Model - L.E.A.R.N. Ensure Guests are immediately recognized upon entering and as they are leaving Train and motivate managers and associates to deliver great hospitality toward all guests and other associates Consistently and effectively communicate with Managers and Associates through scheduled meetings, communications boards, training sessions and formal and informal coaching Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching Brand Protection: Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences. Execute the 14 point walk – ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved. Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round Interviews and approves all associate hires utilizing the Select the Best tool – ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately Deliver Gold Standard service through effective associate and management communication of standards and expectations Train and ensure all safety procedures are strictly adhered to Financial Growth: Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices: Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday Validate appropriate staffing levels of well-trained associates on all shifts Validate effective food ordering and accurate inventory levels within the restaurant Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System Complete weekly, period and quarterly inventory and accurately post into the back officeFood Management System Manage "other supplies" and small wares to ensure adequate amount of supplies are available at all times Maintain strict adherence to the cash handling and banking policies and procedures Validating effective completion of shift tools and administrative duties as designed by Steak 'n Shake Ensure strict adherence to all State and Federal regulatory laws 2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc. • Implements procedures, training and programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Mission, Vision and Principles, • Interviews and hires Associates within compliance of FLSA and Steak 'n Shake guidelines, • Takes responsibility for financial results, • Serves as a resource to colleagues and as a mentor to less experienced Managers, • Analyzes and provides solutions using Steak 'n Shake programs to resolve complex problems within the restaurant 3. KEY RELATIONSHIPS: Position's key contacts and relationships. Primary: • Restaurant Associates and Trainers • Restaurant Management, • Division President Secondary: • Field Training Manager • Human Resource Manager 4. REQUIREMENTS: Typical minimum requirements to perform the job. • High School graduate or equivalent education preferred, • Certified in all Service and Production Stations at Steak 'n Shake or equivalent experience, • ServSafe certified, • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures, • Positive, motivating communication skills • Strong organization and time management skills, • Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances, • Ability to read, write, perform mathematical calculations and analyze data, • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach, • Able to work in excess of 50 hours per week while standing, walking and stretching, • Able to lift, carry, push and pull 30 lbs, • Able to perform any task performed by a service or production associate, • Able to see across the restaurant to monitor and oversee the operation, • Able to legally operate a motor vehicle, • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns 5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR) • Key Metrics, • Food Management System, • Labor Management System, • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports 6. CAREER PATH: Logical positions along the career path, vertical and/or lateral. • Field Training Manager, • Franchise Partner 7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level. Competency 0-6 Months 6-12 Months 12-24 Months 1. Self Manages Advanced Expert Expert 1. Communicates Effectively Advanced Expert Expert 1. Coaches and Develops Advanced Advanced Expert 1. Creates Teams Advanced Advanced Expert 1. Manages Food Standards Advanced Expert Expert 1. Manages Service Standards Advanced Expert Expert 1. Manages Restaurant Environment Advanced Advanced Advanced 1. Grows the business Advanced Expert Expert 1. Plans and Manages Advanced Advanced Advanced 1. Financial Accountability Intermediate Advanced Advanced Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).

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  • Sales Management Trainee
    Sales Management Trainee
    hace 2 meses
    $30000–$70000 anual
    Jornada completa
    Sharpstown, Houston

    Notionyx, a dynamic face-to-face growth organization, is seeking a highly motivated and competitive individual to join our team as a Management Trainee. This role is designed for ambitious professionals eager to develop leadership skills within a fast-paced sales and marketing environment. You will gain hands-on experience in customer engagement, brand representation, and direct sales, with a clear path for advancement into management. Key Responsibilities: • Represent client brands directly to customers through face-to-face interactions., • Execute targeted marketing campaigns and drive product awareness., • Develop and maintain strong customer relationships., • Achieve performance targets and contribute to team success., • Participate in ongoing training and development programs., • As you progress, take on responsibilities in coaching, mentoring, and team leadership. Qualifications: • Strong communication, interpersonal, and presentation skills., • A competitive and results-driven mindset, often seen in individuals with a background in sports or team-based activities., • High energy, coachable, and eager to learn and grow., • Ability to thrive in a fast-paced, team-oriented environment., • Demonstrated leadership potential and a strong work ethic. Benefits & Rewards: • Significant opportunities for professional and personal development., • Clear career progression into management roles., • Travel opportunities for training and team events., • Performance-based bonuses and competitive pay., • Access to mentors and executive business conferences., • Engaging team dinners and a supportive work culture.

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  • Licensed Esthetician — Sugar & Wax (Top performers billed $68K in 6 mo)
    Licensed Esthetician — Sugar & Wax (Top performers billed $68K in 6 mo)
    hace 2 meses
    $25000–$80000 anual
    Jornada completa
    Northside, Houston

    HELLO SUGAR IS HIRING ANCHORS. NOT FLOATERS. We're the largest sugar-and-wax-focused salon group in Houston — 15 locations, ~75 estheticians, growing. We also do lash/brow tints, chemical peels, and laser hair removal. If you're licensed in Texas and you want a career instead of a stopover, read all of this before you message us. ──────────────────────────────── WHAT THE LAST 12 MONTHS ACTUALLY LOOKED LIKE FOR OUR TOP 5 (Mar 2025 – Mar 2026): — $67,698 in service sales (Cypress) — 80% prebook — $68,552 (Katy) — $62,149 (Sugar Land) — $55,962 (Sugar Land — $54,003 (Katy/Cypress) Those are service-sale totals — her client paid, we tracked it, it's real. Each of those five has been with us 2+ years. Each prebooks 70–80% of clients. Annualize and they're each bringing in ~$110K–$125K in bookings a year. These commissions are on full time schedules We want to hire more people like them. We know what that pattern looks like because we've measured it. ──────────────────────────────── THE COMP MATH, UNREDACTED: • SERVICE COMMISSION: 20% (Apprentice) scaling to 25.94% (Expert High). Based on memberships sold, not on politics., • LASER COMMISSION: $5–$72 per service on top of base commission, tier-based, • RETAIL COMMISSION: 25%, • TIPS: roughly $3K–$8K/yr depending on room time, • PTO: 1 hour per 30 hours worked, cashable out — you don't have to take time off to get paid for it, • LASER CERTIFICATION SCHOLARSHIP: We pay $2,400 toward your laser tech certification. You pay a $100 deposit. That's a real credential that sticks with you. TIER ADVANCEMENT IS OBJECTIVE: • 100 memberships sold → Intermediate, • 200 memberships → Advanced, • 300 → Distinguished, • 400 → Expert Every month you hit 45%+ MCR (membership conversion rate), you get bumped to the "High" bracket for that month — another ~1% on everything. No politics. No "your manager needs to approve it." It's just the number. REALISTIC TOTAL COMP BY CHAIR TIME AND TIER: • New licensee, first year, full-time: $20K–$35K, • 1–2 years, Advanced tier, consistent MCR: $25K–$55K, • Expert tier with laser certification: $45K–$75K+, • Top performers like the five names above: $50K–$80K+ We do not tell you "up to $80K." We tell you the tier ladder and let you pick where you want to end up. ──────────────────────────────── WHAT WE NEED YOU TO HAVE: • Active Texas esthetician license. No exceptions. If you're weeks away from finishing school, message us anyway — we'll start the conversation., • Willingness to prebook clients and recommend memberships. If asking a client "want me to get you back on the calendar in four weeks?" feels pushy to you, this isn't your salon — we live and die by prebook rate and we won't pretend otherwise., • Reliability. Our best estheticians are almost never on the call-out list. Our coaching plans are full of people who are. Consistent attendance isn't a bonus here — it's the floor., • A team mindset. We operate 15 salons as one business. You'll have a home location but you'll sometimes pick up a shift at a sister salon., • Calm under pressure. Waxing and sugaring are intimate services. Clients are sometimes anxious, sometimes uncomfortable, sometimes talkative, sometimes silent. Your job is to make the next 15 minutes easy for them regardless. ──────────────────────────────── WHAT WE DO NOT NEED YOU TO HAVE: • Sugaring experience. If you can wax, you can learn to sugar in about two weeks with our mandatory training. We'll teach you., • Laser experience. We'll pay for the NILA scholarship once you're eligible (~90 days in + meeting the MCR minimum)., • A huge client book on day one. One top Esthetician in Katy has built hers at ONE location and does 243 appointments a month. You can do that here too. We'll coach you into it., • A perfect MCR (Sales Ratio) from day one. Our network average is ~41%. The growth is coaching, not selection. ──────────────────────────────── WHO THRIVES HERE (from 2 years of our own data): • They prebook 70%+. The gap between our top and bottom performers is not skill — it's prebook discipline., • They work one home location. The highest-earning esthetician in the network has done 12,086 appointments at the same salon over 3 years. Anchors, not floaters., • They don't explain away low numbers with "this clientele doesn't buy" or "this location is bad." They improve their technique and their script., • They're steady humans. Low callouts. Low interpersonal drama. They show up, they do the work, they go home, they come back tomorrow., • They compound. The math of this career rewards showing up for 2+ years more than it rewards being flashy for 6 months. If that sounds like you, we want to meet. ──────────────────────────────── WHO DOES NOT THRIVE HERE (be honest with yourself): • Clock-in/clock-out with no interest in selling memberships → you'll earn 20% less than your coworkers and feel bad about it., • Chronic callouts (more than 1–2 per quarter) → we will coach you, then we will have to let you go. We've had to do this, recently. We don't love it., • Interpersonal drama with coworkers, clients, or management → we run a small enough company that this is visible fast and wrecks a salon's culture., • Blaming the neighborhood, the clientele, or the manager for your numbers → our CEO's coaching principle is literally "don't blame the clients, improve your technique." If you disagree with that premise, this won't fit., • Looking for a gig to bridge to something else in 6 months → we train hard and the math only works if you stay. Our anchors are 2+ year people. If you read those five items and recognize yourself in two or more, please don't apply. We'd rather you find the right salon than waste your interview slot. ──────────────────────────────── GROWTH PATH (THIS IS A REAL LADDER, NOT A BROCHURE PROMISE): Esthetician → Advanced → Distinguished → Expert ↓ Success Coach (lead a 6–8 person pod, coach MCR and prebook) ↓ District Manager (run a 7–8 location district) ↓ Quality Manager (support all DMs) Three of our five current top performers are on that ladder right now. 2 are Success Coaches. Our Quality Manager started the same way. Our Success Coach Playbook's literal opening line: "As a Success Coach, you have the most important role in the entire company." We mean it. ──────────────────────────────── WHAT YOU GET: • Paid training in sugaring, waxing, lash/brow, sales, and software (Boulevard), • Paid NILA laser certification pathway ($2,400 scholarship) once you're eligible, • A dedicated Success Coach in your hub whose job is to make you better at this, • Monthly Town Halls, monthly 1:1s, quarterly recognition, • A red-carpet rollout for top MCR/prebook performers (not kidding — Takyra Cooper got ours when she went 3 months as #1), • Coverage across 15 Houston locations — home salon plus pickup shifts if you want them, • A membership-based clientele that keeps coming back. You're not rebuilding your book every week. ──────────────────────────────── BILINGUAL? Speaking Spanish is a real advantage in the Houston market. Two of our top five performers are bilingual and it directly drives their prebook rates. Call it out in your message. ──────────────────────────────── HOW TO APPLY Message us here on JOB TODAY with these four things. This is not a formality — we actually read them, and we reply within 24 hours. 1. Your active TX esthetician license number (or expected license date if you're wrapping up school), 2. Your current salon + how long you've been there (we're not judging, we want the real picture), 3. What your current prebook rate or sales rate is, to the best of your knowledge. Don't know? Say "don't know." We like honesty., 4. One sentence: why Hello Sugar specifically? Qualified candidates get a 20-minute phone screen within a week. Promising candidates get an in-person interview at a Houston salon close to where you live — and yes, we'll ask you to do a short sugaring demo. We're interviewing your hands as much as your answers.

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