Director of Operations
hace 3 días
Sunnyvale
Job Description Hogarth is the Global Content Production Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions. Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today's content experience. WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office around three days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. What does a Director of Operations do at Hogarth? The Director of Operations is a senior leadership role responsible for overseeing and optimizing the day-to-day operational functions of a Client Account Studio. This individual will play a critical role in developing and implementing strategic initiatives that enhance efficiency, productivity, and client satisfaction, ultimately driving the organization's growth and profitability. The Director of Operations will ensure that all operational processes are streamlined, scalable, and aligned with our strategic objectives and commitment to exceptional client service, while fostering a culture of teamwork, innovation, and excellence. This role requires strong commercial acumen and expert stakeholder management skills to navigate complex internal and external relationships Key Responsibilities Strategic Planning & Execution: • Collaborate with senior leadership to define and implement long-term operational strategies and goals that support the overall business objectives of the account organization. Translate strategic plans into actionable operational initiatives and ensure their successful execution across all departments., • Identify opportunities for process improvement and innovation to maximize efficiency and productivity., • Provides strategy and planning for upcoming launches and updates to ensure production capabilities are understood and considered., • Oversees quarterly scope planning, working closely with the commercial team to align operational capacity with financial objectives., • Own special projects, using data and insight to build out business scenarios and recommendations., • Oversee the development and implementation of operational processes and best practices., • Develop, implement, and monitor operational systems and processes to provide clear visibility into goals, progress, and potential obstacles., • Establish and maintain key performance indicators (KPIs) and metrics to measure operational efficiency, service delivery, and client satisfaction, making data-driven adjustments as needed., • Manage procurement processes, resource allocation, and vendor relationships to ensure optimal cost-efficiency and quality., • Ensure the right operational structures and roles are in play to support the Client Delivery teams, responding to dynamic changes in scope, scale, and budget., • Work analytically & creatively across the portfolio, using teamwork, innovation, and excellence to recognize opportunities and propose solutions., • Work closely with finance to develop and manage operational budgets, ensuring cost-effectiveness and promoting profitability., • Ensure full compliance with all centralized financial procedures and policies., • Drive the adoption of best-in-class technologies and tools to streamline operations and improve collaboration., • Own data capture and analysis, monitoring key performance indicators to identify areas for improvement and drive operational efficiency., • Provide strong leadership, guidance, and mentorship to operational teams., • Foster a culture of accountability, continuous improvement, and high performance., • Collaborate with Human Resources to develop and implement talent management strategies, including recruitment, training, and performance evaluations for operational staff., • Lead operations status updates, managing all-hands and town halls, motivating the team towards forward progress, action, and results., • Demonstrate strong cross-functional collaboration skills across a matrix of internal and external stakeholders, building strong, trusting relationships., • Act as a trusted advisor to clients on operational matters, providing guidance and support on industry best practices, and establishing and growing Executive-level client relationships., • Ensure adherence to industry regulations, company policies, and legal guidelines., • Identify and mitigate operational risks to ensure business continuity and security., • Develop and maintain the business continuity plan and strategy, ensuring alignment with Hogarth and WPP standards., • Directly intervene and manage the recovery plan whenever business-critical risks are identified, escalating to the Client MD as required., • Bachelor's degree in business administration, Operations Management, or a related field; Master's degree (MBA) preferred., • Minimum of 10-12 years of progressive experience in operations management, with at least 5-7 years in a senior leadership role, preferably within an account-based organization, agency, or professional services environment., • Proven track record of successfully developing and implementing operational strategies that drive efficiency, productivity, and growth., • In-depth knowledge of diverse business functions and principles, including finance, client services, project management, and human resources., • Strong understanding of data analysis and performance metrics, with the ability to leverage insights for decision-making., • Thorough working knowledge of high craft scaled production is essential, • Excellent organizational, leadership, and problem-solving abilities., • Outstanding communication, interpersonal, and negotiation skills, with the ability to influence and collaborate effectively at all levels of the organization and with external partners., • Proficiency in business management software (e.g., ERP, CRM, project management tools). Pay Range $195k - $215k #LI-RA5 #LI-Hybrid Our Hogarth Values: Hands on No egos here. Just a shared drive to roll up our sleeves and make great things happen. Every project--big or small, gets our full energy because we believe in doing things right. Every single time. It's how we deliver real results without cutting corners. Honesty We are real and authentic – with each other and in our work. Honest, direct communication builds the trust we need to collaborate, grow, and make meaningful things together. It's not always easy but it's always worth it. Heart & Soul We bring heart to everything we make. Passion, pride and relentless drive push us beyond "good enough" ––because we care deeply about our craft, and we're always chasing better. We love what we do, and it shows. Happy Family Creating a space where everyone feels valued--even when opinions differ, makes this a supportive and inclusive environment for our people. We embrace our differences, celebrate our wins together, and never lose our sense of humor. Hungry Curiosity keeps us hungry. We question, experiment, and always seek out what's next. We never settle, and we never stop learning. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Please contact if you need the job advert or form in another format. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to Hogarth WW. 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