Arlington
Job Description Why join our team? With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do. Don’t take our word for it. The external “Great Place To Work” survey found that: • The USO is a Certified Great Place to Work 2023-2024, • 93% feel good about the ways we contribute to the community., • 93% are proud to tell others they work here., • 88% feel their work has special meaning: this is not "just a job.", • 89% feel that when you join the company, you are made to feel welcome., • 91% feel people here are treated fairly regardless of their race. Principal Duties and Responsibilities (*Essential Duties) Solution Design and Development • Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement., • Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements., • Translate technical and business requirements into scalable, secure, and supportable solutions., • Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards., • Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors., • Package and deploy software changes across environments, supporting version control and release management., • Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences., • Support Salesforce administration tasks including security settings, user permissions, and data integrity., • Plan and execute unit testing, support QA testing, and resolve defects., • Participate in Agile development processes including sprint planning, stand-ups, demos, and retrospectives., • Contribute to continuous improvement through peer reviews, shared best practices, and mentorship. Minimum Qualifications • Bachelor’s degree in computer science, information technology, or a closely related field; relevant certifications preferred (Salesforce Certified Platform Developer, Salesforce Experience Cloud Consultant, etc.)., • 5+ years of professional experience in application development and technology solution delivery., • 3+ years of hands-on Salesforce development, including experience with Lightning Experience, Apex, and custom components., • Demonstrated expertise with Salesforce Nonprofit Cloud and Experience Cloud., • Strong command of Apex, Visualforce, Lightning Web Components, SOQL, triggers, test classes, flows, and validation rules., • Deep understanding of Salesforce architecture, security model, data schema, and governor limits., • Experience with integration patterns and APIs (REST/SOAP)., • Experience using Azure Logic Apps and Azure Functions as middleware for systems integrations., • Familiarity with CI/CD pipelines, version control, and DevOps practices., • Experience with third-party Salesforce-integrated platforms such as Stripe, PayPal, OneCause, DocuSign, Formyoula, Formstack, FormAssembly, SurveyMonkey., • Development experience with Python., • Knowledge and experience with Salesforce Data Cloud., • Understanding of nonprofit fundraising operations, donor lifecycle, and engagement models., • Maintain a productive, positive, and flexible attitude to foster collaboration, adaptability, and drive effective outcomes., • Excellent verbal and written communication skills with the ability to gather requirements, translate them into technical concepts, and deliver solutions., • Strong customer service orientation and interpersonal skills, with the ability to collaborate effectively across teams and disciplines., • Demonstrated problem-solving and critical thinking capabilities with a proactive attitude toward challenges., • Demonstrated initiative and a growth mindset, with a passion for learning and innovation, and an attitude to welcoming challenges and new responsibilities., • Comfortable working in fast-paced environments, managing multiple priorities, and adapting to shifting needs., • This position is located in Arlington, VA. Preference will be given to candidates within commuting distance to the location., • Resume and cover letter are required for full consideration., • Background check – education, criminal and driving required., • The organization truly cares about the people who work here., • I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level., • There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization., • Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for., • The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work., • The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of. #theUSO Apply today. Join the mission. Join Team USO.