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Job Description Job Title: Director of Market Strategy & Product Management Reports to: President, GPI Job Summary: The Director, Market Strategy & Product Management is responsible for driving profitable growth by transforming customer, market, industry and competitive insights into winning strategies for the Pumps and FM&I (Flow Meter & Instrumentation) Divisions while managing a prioritized product portfolio roadmap for Great Plains Industries. This role will elevate the current Product Management team with a disciplined and customer-centric approach to identify opportunities, define strategy, and deliver profitable results. This role will also provide the project management skills necessary to execute the product portfolio strategy across the enterprise. Job Details: Market Strategy, Industry Intelligence & Segmentation • Develop and maintain a fact-based understanding of priority industries, sectors, applications, market segments, customers, channels, competitors, regulations, technologies, and emerging trends., • Lead market sizing and segmentation, including TAM, SAM, SOM, market share, growth rate, attractiveness, channel coverage, and right-to-win assessments., • Translate market intelligence into recommended strategic choices, including where to play, how to win, and Protect, Grow, Enter, Harvest, or Exit decisions., • Establish a consistent cadence for communicating market, industry, sector, and competitive intelligence to leadership and cross-functional teams., • Identify attractive adjacencies, unmet needs, partnership opportunities, and acquisition targets that support enterprise and divisional growth strategies. Voice of Customer & Customer Value • Own and institutionalize the Voice of Customer process across the organization, including customer interviews, field observation, advisory discussions, surveys, and channel feedback., • Ensure customer needs, applications, pain points, buying criteria, willingness to pay, and Jobs-to-Be-Done are documented, validated, prioritized, and translated into clear market and product requirements., • Develop customer and application insights for both the Pump and Flow Meter & Instrumentation portfolios, including cross-selling and combined-solution opportunities., • Create a closed-loop process that communicates what was learned, what actions will be taken, and how customer impact will be measured. Product Roadmap & Product Management • Own the enterprise product roadmap and facilitate multi-year divisional roadmaps aligned with strategy, customer needs, technology priorities, financial objectives, and resource capacity., • Lead product management from opportunity identification through business case, development, commercialization, lifecycle management, and product retirement., • Define market requirements, target customer, application, value proposition, positioning, competitive differentiation, pricing logic, channel strategy, launch requirements, and success measures for product initiatives., • Partner with Engineering and Operations to prioritize roadmap investments and balance breakthrough innovation, platform development, product extensions, sustaining work, compliance, and cost reduction., • Provide market-based recommendations at NPD stage gates and confirm that investment decisions remain supported by validated customer value and commercial potential. Project Management & Execution • Establish the Project Management team and establish consistent project governance, planning, prioritization, execution, and reporting practices across strategic and product-development initiatives., • Ensure projects have clear scope, objectives, business ownership, deliverables, milestones, resource plans, decision rights, risks, dependencies, budgets, and success measures before execution., • Partner with functional leaders to prioritize projects based on strategic alignment, customer value, financial return, risk, resource capacity, and organizational readiness., • Develop project management capability, standard work, tools, and stage-gate discipline while tailoring the level of governance to project size, risk, and complexity. Market and Value-Based Pricing • Lead market- and value-based pricing strategy using customer value, application economics, competitive position, differentiation, willingness to pay, channel requirements, and profitability., • Establish pricing architecture, value metrics, price corridors, discount guidance, and governance in partnership with Sales and Finance., • Evaluate price realization, margin performance, mix, leakage, competitive response, and customer outcomes; recommend corrective actions and pricing opportunities., • Ensure value propositions and commercial tools clearly connect product capabilities to measurable customer benefits and economic value. Portfolio Optimization & Lifecycle Management • Lead recurring portfolio reviews using revenue, growth, gross margin, market share, strategic fit, customer relevance, complexity, quality, service requirements, lifecycle stage, and return on investment., • Recommend investment, repositioning, bundling, platforming, SKU rationalization, discontinuation, and exit actions to improve portfolio growth and profitability., • Develop and maintain product lifecycle strategies, including launch, growth, maturity, harvest, replacement, and end-of-life plans., • Partner with Finance and Operations to quantify the economic impact of portfolio decisions and reduce low-value complexity. Commercialization & Business Performance • Lead development of business cases for new products, markets, applications, pricing actions, and portfolio investments, including revenue, margin, cost, risk, timing, and adoption assumptions., • Partner with Sales and Marketing to develop go-to-market plans, launch readiness, sales enablement, demand generation, channel activation, and customer adoption plans., • Establish and monitor product and market performance dashboards; identify gaps and lead cross-functional corrective action., • Support annual strategy deployment, budgeting, forecasting, acquisition diligence, and investment prioritization with market and portfolio analysis. Leadership & Organizational Capability • Build, lead, coach, and develop high-performing Product Management and Project Management teams with clear roles, priorities, standards, development plans, and accountability., • Create strong cross-functional alignment and facilitate decisions where customer value, market opportunity, technical feasibility, operational capability, and financial return must be balanced., • Represent the company with customers, channel partners, industry associations, trade shows, and external research partners as appropriate., • It is the responsibility of all GPI employees to:, • comply with all Safety requirements of the position and the facility., • follow the policies outlined in the Employee handbook and the posted Work Rules for GPI and behave in an ethical manner., • This Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. The employee may be assigned other responsibilities as required of the position. Supervisory Responsibilities: Product Management Team, Project Management process and team Job Qualifications: Required • Proven experience developing market intelligence and translating to a profitable product road map in similar industry., • Prior successful experience developing world class Product Management teams., • Strong Project Management skills including developing project execution processes and employee development needs., • Prior success with identifying acquisition targets that enhance organization market strategy., • Demonstrated skillful utilization of market tools to develop profitable growth strategies., • Strong ability to successfully manage, develop and lead employees within functional areas., • Demonstrated success in leading cross function teams to meet organizational objectives., • Strong written and verbal communication skills., • Degree in Engineering, Bachelor of Business or similar field of study. Successful work experience considered in leu of degree. Preferred • Master level education or demonstrated business acumen., • Proven ability to work in a fast-paced manufacturing environment., • Demonstrated personal motivation with a focus to complete assigned goals. Job Requirements: Physical: • Ability lift up to 20lbs

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. We are looking for a skilled Cook to prepare delicious meals according to the menu and a Prep Cook to provide a supporting role to kitchen staff in preparation of meals and ingredients. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important. Meddys is also in search of an experienced dishwasher to insure dishes, cutlery, glassware, and large pots and pans are washed at a professional level. Responsibilities • Setting up, cleaning, and organizing workstations, • Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc., • Preparing oven, utensils, and grill for shift, • Taking orders from wait staff or a computerized system, • Cooking order according to food health and safety standards, • Recommending ideas for specials or seasonal dishes, • Handling multiple food orders at one time, • Monitoring multiple food orders as new orders arrive, • Dressing order for presentation, • Ensuring each guest order has the correct food and sides, • Delivering food orders to expo staff in a timely manner, • Storing all food properly, • Sanitizing and cleaning workstations and utensils, • Reordering stock and food supplies, • Monitoring other cooks and team members, • Assisting other cooks in preparing food or helping other team members when needed, • Keep a sanitized and orderly environment in the kitchenQualifications, • Able to work in a fast-paced environment, • Able to multitask, prioritize, and manage time efficiently, • Physical endurance to stand for an entire shift, • Self-motivated and self-directed, • Works well as part of a team and on individual tasks, • Able to quickly memorize complex or multiple orders, • High school degree or equivalent, • Previous experience as a busboy, washer, waiter, cook, or relevant work experience, • Able to work mornings, nights, and weekends, • Able to bend, move, and lift up to 25 pounds or more, • Physically able to stand and move during the length of shift; able to bend and kneel through shift Additional Information All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. We are looking for a skilled Cook to prepare delicious meals according to the menu and a Prep Cook to provide a supporting role to kitchen staff in preparation of meals and ingredients. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important. Meddys is also in search of an experienced dishwasher to insure dishes, cutlery, glassware, and large pots and pans are washed at a professional level. Responsibilities • Setting up, cleaning, and organizing workstations, • Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc., • Preparing oven, utensils, and grill for shift, • Taking orders from wait staff or a computerized system, • Cooking order according to food health and safety standards, • Recommending ideas for specials or seasonal dishes, • Handling multiple food orders at one time, • Monitoring multiple food orders as new orders arrive, • Dressing order for presentation, • Ensuring each guest order has the correct food and sides, • Delivering food orders to expo staff in a timely manner, • Storing all food properly, • Sanitizing and cleaning workstations and utensils, • Reordering stock and food supplies, • Monitoring other cooks and team members, • Assisting other cooks in preparing food or helping other team members when needed, • Keep a sanitized and orderly environment in the kitchenQualifications, • Able to work in a fast-paced environment, • Able to multitask, prioritize, and manage time efficiently, • Physical endurance to stand for an entire shift, • Self-motivated and self-directed, • Works well as part of a team and on individual tasks, • Able to quickly memorize complex or multiple orders, • High school degree or equivalent, • Previous experience as a busboy, washer, waiter, cook, or relevant work experience, • Able to work mornings, nights, and weekends, • Able to bend, move, and lift up to 25 pounds or more, • Physically able to stand and move during the length of shift; able to bend and kneel through shift Additional Information All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. We are looking for a skilled Cook to prepare delicious meals according to the menu and a Prep Cook to provide a supporting role to kitchen staff in preparation of meals and ingredients. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important. Meddys is also in search of an experienced dishwasher to insure dishes, cutlery, glassware, and large pots and pans are washed at a professional level. Responsibilities • Setting up, cleaning, and organizing workstations, • Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc., • Preparing oven, utensils, and grill for shift, • Taking orders from wait staff or a computerized system, • Cooking order according to food health and safety standards, • Recommending ideas for specials or seasonal dishes, • Handling multiple food orders at one time, • Monitoring multiple food orders as new orders arrive, • Dressing order for presentation, • Ensuring each guest order has the correct food and sides, • Delivering food orders to expo staff in a timely manner, • Storing all food properly, • Sanitizing and cleaning workstations and utensils, • Reordering stock and food supplies, • Monitoring other cooks and team members, • Assisting other cooks in preparing food or helping other team members when needed, • Keep a sanitized and orderly environment in the kitchenQualifications, • Able to work in a fast-paced environment, • Able to multitask, prioritize, and manage time efficiently, • Physical endurance to stand for an entire shift, • Self-motivated and self-directed, • Works well as part of a team and on individual tasks, • Able to quickly memorize complex or multiple orders, • High school degree or equivalent, • Previous experience as a busboy, washer, waiter, cook, or relevant work experience, • Able to work mornings, nights, and weekends, • Able to bend, move, and lift up to 25 pounds or more, • Physically able to stand and move during the length of shift; able to bend and kneel through shift Additional Information All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. We are looking for a skilled Cook to prepare delicious meals according to the menu and a Prep Cook to provide a supporting role to kitchen staff in preparation of meals and ingredients. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important. Meddys is also in search of an experienced dishwasher to insure dishes, cutlery, glassware, and large pots and pans are washed at a professional level. Responsibilities • Setting up, cleaning, and organizing workstations, • Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc., • Preparing oven, utensils, and grill for shift, • Taking orders from wait staff or a computerized system, • Cooking order according to food health and safety standards, • Recommending ideas for specials or seasonal dishes, • Handling multiple food orders at one time, • Monitoring multiple food orders as new orders arrive, • Dressing order for presentation, • Ensuring each guest order has the correct food and sides, • Delivering food orders to expo staff in a timely manner, • Storing all food properly, • Sanitizing and cleaning workstations and utensils, • Reordering stock and food supplies, • Monitoring other cooks and team members, • Assisting other cooks in preparing food or helping other team members when needed, • Keep a sanitized and orderly environment in the kitchenQualifications, • Able to work in a fast-paced environment, • Able to multitask, prioritize, and manage time efficiently, • Physical endurance to stand for an entire shift, • Self-motivated and self-directed, • Works well as part of a team and on individual tasks, • Able to quickly memorize complex or multiple orders, • High school degree or equivalent, • Previous experience as a busboy, washer, waiter, cook, or relevant work experience, • Able to work mornings, nights, and weekends, • Able to bend, move, and lift up to 25 pounds or more, • Physically able to stand and move during the length of shift; able to bend and kneel through shift Additional Information All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. We are looking for a skilled Cook to prepare delicious meals according to the menu and a Prep Cook to provide a supporting role to kitchen staff in preparation of meals and ingredients. An excellent cook must be able to follow instructions in cooking and delivering well-prepared meals. They must be deft in moving around the kitchen and apt in multi-tasking. Experience in using various ingredients and cooking techniques is also important. Meddys is also in search of an experienced dishwasher to insure dishes, cutlery, glassware, and large pots and pans are washed at a professional level. Responsibilities • Setting up, cleaning, and organizing workstations, • Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc., • Preparing oven, utensils, and grill for shift, • Taking orders from wait staff or a computerized system, • Cooking order according to food health and safety standards, • Recommending ideas for specials or seasonal dishes, • Handling multiple food orders at one time, • Monitoring multiple food orders as new orders arrive, • Dressing order for presentation, • Ensuring each guest order has the correct food and sides, • Delivering food orders to expo staff in a timely manner, • Storing all food properly, • Sanitizing and cleaning workstations and utensils, • Reordering stock and food supplies, • Monitoring other cooks and team members, • Assisting other cooks in preparing food or helping other team members when needed, • Keep a sanitized and orderly environment in the kitchenQualifications, • Able to work in a fast-paced environment, • Able to multitask, prioritize, and manage time efficiently, • Physical endurance to stand for an entire shift, • Self-motivated and self-directed, • Works well as part of a team and on individual tasks, • Able to quickly memorize complex or multiple orders, • High school degree or equivalent, • Previous experience as a busboy, washer, waiter, cook, or relevant work experience, • Able to work mornings, nights, and weekends, • Able to bend, move, and lift up to 25 pounds or more, • Physically able to stand and move during the length of shift; able to bend and kneel through shift Additional Information All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control GuidelinesQualificationsMinimum, • Must be able to consistently work at least 12 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Hospitality Team Member Full-Time, Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications Minimum • Must be able to consistently work 30 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a skilled communicator with a passion for helping others? We're hiring Call Center Agents to support inbound inquiries, technical troubleshooting, and back-office processing for top-tier commercial and public sector clients. Whether you're just starting out or bringing years of experience, we offer a dynamic environment where your contributions make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities: • Deliver exceptional customer experiences via phone, email, and chat, • Resolve product and service-related questions with empathy and accuracy, • Troubleshoot basic technical issues using internal tools and resources, • Maintain detailed records of customer interactions and service outcomes, • Collaborate across departments to ensure timely issue resolution, • Uphold client-specific protocols and compliance standards, • Protect sensitive customer data with discretion and care, • Continuously improve through training and feedback Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Minimum age: 18+, • High school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook), • Familiarity with Windows OS and general computer navigation, • Dependable, punctual, and organized, • Problem-solving mindset with a customer-first attitude, • Ability to work independently and as part of a team, • Comfortable in a fast-paced, high-volume environment, • 1+ year experience in customer service, tech support, sales, or admin roles, • Previous experience in a contact center or government-related environment All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you're passionate about coaching, communication, and continuous improvement, we'd love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Deliver engaging training sessions for new hires and existing agents across multiple client accounts., • Develop training materials, manuals, and e-learning content tailored to client-specific processes., • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats., • Evaluate training effectiveness through assessments, feedback, and performance metrics., • Collaborate with operations and quality teams to identify training needs and performance gaps., • Maintain accurate training records and prepare reports for internal and client stakeholders., • Stay current with BPO trends and best practices to continuously improve training delivery. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Education, Communications, or a related field (preferred)., • 2+ years of experience as a trainer in a BPO or high-volume contact center., • Strong facilitation, communication, and interpersonal skills., • Fluent in English and Spanish., • Experience with Learning Management Systems (LMS) and virtual training tools., • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)., • Ability to manage multiple training batches in a fast-paced environment., • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications Minimum • Must be able to consistently work 30 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control GuidelinesQualificationsMinimum, • Must be able to consistently work at least 12 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Hospitality Team Member Full-Time, Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control GuidelinesQualificationsMinimum, • Must be able to consistently work at least 12 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Hospitality Team Member Full-Time, Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience, • Must be authorized to work in the country where the job is based., • Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Serve as the primary point of contact for assigned client accounts., • Conduct regular business reviews and performance presentations., • Monitor service delivery and ensure adherence to SLAs and KPIs., • Collaborate with operations, QA, and training teams to resolve issues., • Identify opportunities for account growth and service improvement., • Manage client onboarding, transitions, and change requests., • Track and report on client satisfaction and feedback. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of experience in client services or account management in a BPO., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts., • Bachelor's degree in Business, Communications, or a related field. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner., • Provide accurate information about products, services, and company policies., • Resolve customer issues and escalate complex cases to supervisors when necessary., • Document all customer interactions in the CRM system., • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction., • Follow communication scripts and adhere to company procedures and compliance standards., • Participate in ongoing training and coaching sessions to improve service delivery. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Minimum 1 year of experience in a contact center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficiency in using computers and CRM systems., • Fluent in English and Spanish is a plus. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a results-driven sales professional with a passion for customer engagement? We're hiring Customer Account Representatives to support inside sales programs for some of the largest brands in retail, telecommunications, and software. In this full-time role, you'll connect with business and residential customers via phone, resolve service concerns, retain accounts, and upsell new products and services. If you thrive in a fast-paced environment and love turning conversations into conversions, this is the opportunity for you. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. • Make outbound sales calls and respond to inbound inquiries from interested prospects, • Follow up with leads and existing customers to drive engagement and retention, • Listen actively to customer needs and provide tailored product recommendations, • Resolve service-related concerns using internal systems and cross-functional collaboration, • Accurately document customer interactions and manage account updates, • Follow client-specific scripts, policies, and compliance procedures, • Handle sensitive information with confidentiality and professionalism, • Escalate complex issues to the appropriate support teams, • Deliver first-call resolution through effective communication and problem-solving, • Stay current with program updates through training and team meetings, • Maintain consistent attendance and punctuality All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Highly reliable and punctual, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask, self-manage, and adapt in a fast-paced environment, • Team-oriented with strong interpersonal skills, • 1+ year experience in customer service, inside sales, technical support, chat, or administrative roles in a contact center, • Experience in state or federal work environments At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an entry-level position that offers on-the-job paid training. While prior contact center experience isn't required, experience in customer service, tech support, inside sales, or back-office support is a plus. Candidates should be highly reliable, have excellent communication skills and be willing to constantly learn on the job. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. What does someone in this role actually do? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Wonder if you are a good fit? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected

About Magnolia Market Access Magnolia Market Access partners with pharmaceutical manufacturers, biotechnology, and life sciences companies to navigate payer requirements, strengthen value communication, and accelerate patient access to innovative therapies. We bring together market access strategy, analytics, health policy, and real-world evidence to deliver practical, data-driven recommendations that support development, launch, and lifecycle decision-making. Our teams work closely with clients to translate complex data into clear insights that inform payer engagement, access strategy, and evidence planning. Magnolia Market Access is a fully remote organization, with team members located across the country. We also have offices in New York City and Bridgewater, New Jersey, which are available for employees who prefer an office-based environment. While our work is primarily remote, we place a strong emphasis on employee engagement, mentorship, and professional development, and are committed to providing associates with regular interaction, coaching, and support to foster growth and development. About the Job We are seeking an experienced Value and Access Director/Senior Director to actively develop market access and value communication deliverables across our client portfolio while maintaining client relationships. This role is ideal for a seasoned market access professional who combines strong client leadership with hands-on content development experience and broad knowledge of access strategy, value communication, payer marketing and reimbursement. The Value and Access Director/Senior Director will contribute to new business development opportunities, lead projects and serve as the day-to-day owner of client relationships and deliverables. The successful candidate will translate client objectives and complex evidence into high-quality materials for payer, field, and other targeted client audiences. This person will personally drive priority deliverables from project scope through final content while guiding contributors and maintaining alignment with scope, timing, and client expectations. The Value and Access Director/ Senior Director will lead projects such as landscape assessments, value propositions, formulary materials, and patient support resources to help U.S. healthcare stakeholders understand access dynamics, payer behavior, reimbursement landscapes, and strategic opportunities. This is a hands-on role for someone who enjoys doing the work as well as leading it. The Value and Access Director/Senior Director will write, edit, and shape content directly; provide clear direction and feedback to team members; and help move multiple deliverables forward in a fast-paced client environment. Duties and Responsibilities • Serve as the primary day-to-day client contact across assigned accounts, building trusted relationships with colleagues across the organization., • Lead client meetings, workshops, and drive alignment across client stakeholders with competing priorities., • Own and actively develop market access materials from content strategy and outline through drafting, review, revision, and finalization. Deliverables may include payer value propositions and presentations, evidence summaries, objection handlers, payer leave-behinds, field resources, and other access-focused communications., • Develop clear value stories and message frameworks that connect product evidence, unmet need, economic considerations, and access implications, tailoring the depth and language to payer, field, and client audiences., • Serve as a senior content reviewer and editor for team-developed materials, strengthening the storyline, clarity, accuracy, referencing, and audience relevance. Partner with appropriate medical, legal, and regulatory reviewers to support evidence integrity and compliance with applicable standards., • Provide practical guidance and coaching to content developers, including direction on outlines, source use, message development, referencing, and incorporation of client and review-team feedback., • Manage and develop junior and mid-level team members through day-to-day collaboration, timely feedback, and coaching tied to active client work., • Contribute to business development through capabilities calls, proposal and RFP development, pitch presentations, and account planning., • Partner with agency and consulting counterparts, including creative, medical, and media partners, to deliver integrated client solutions. Requirements Experience • Bachelor's degree required; an advanced degree in business, public health, health policy, health administration, life sciences, or a related field is preferred but not required., • 8+ years of relevant experience for Director level; 10+ years preferred for Senior Director level., • Substantive experience in pharmaceutical market access, with particular strength in payer marketing, value communication, access strategy, or related content development., • Demonstrated product launch experience, with direct involvement in access planning, payer readiness, and launch execution., • Proven client management track record, including ownership of day-to-day relationships, senior stakeholder engagement, and the ability to translate feedback into clear content direction and action., • Strong understanding of the U.S. payer landscape, including commercial, Medicare, and Medicaid channels, PBMs, formulary and coverage decision-making, utilization management, specialty distribution, and site-of-care dynamics., • Demonstrated experience directly managing, coaching, and developing junior team members., • Excellent written and verbal communication skills, with proven ability to lead executive-level presentations and client discussions., • Comfort operating with ambiguity and shifting priorities in a fast-paced, client-driven environment. Preferred Experience • Combination of market access agency or strategic consultancy experience and in-house pharmaceutical or biotechnology or payer experience., • Experience in a payer marketing or access marketing role within a payer or manufacturer organization., • Experience with agency-of-record relationships, multi-year account planning, or portfolio-level client management., • Working knowledge of reimbursement, clinical evidence, HEOR, real-world evidence, and evidence planning sufficient to develop and quality-assure market access content; deep clinical specialization is not required., • Track record of account growth and business development contribution. Core Competencies • Client relationship ownership and professional presence, • Hands-on content development and delivery ownership, • Broad market access and commercialization fluency, • Cross-functional collaboration, • Comfort with ambiguity and competing priorities Please be cautious of unsolicited or fraudulent job offers. All legitimate communication from our company will come from an official company email address and will pertain only to roles you have formally applied for or discussed with our recruitment team. We will never ask for sensitive personal information, such as your Social Security number, banking details, or any form of payment, during the recruitment process. If you receive an unexpected or suspicious message, do not respond. Instead, please contact us directly at to verify.

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.” We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: Accountability • See It, Own It, Solve It, Do It, • Become part of the solution, • Respect for others and their feelings, • Act now!, • Ask the question: “What else can I do?”, • Ask the questions: “What coaching do you have for me?” and “What can I do better?”, • Personal ownership and pride, • Reject average Show others that you careGeneral Responsibilities, • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • When bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications • Must be available to work nights and weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managers Desired Experience, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experience Additional Information We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.” We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: Accountability • See It, Own It, Solve It, Do It, • Become part of the solution, • Respect for others and their feelings, • Act now!, • Ask the question: “What else can I do?”, • Ask the questions: “What coaching do you have for me?” and “What can I do better?”, • Personal ownership and pride, • Reject average Show others that you careGeneral Responsibilities, • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • When bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications • Must be available to work nights and weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managers Desired Experience, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experience Additional Information We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.” We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: Accountability • See It, Own It, Solve It, Do It, • Become part of the solution, • Respect for others and their feelings, • Act now!, • Ask the question: “What else can I do?”, • Ask the questions: “What coaching do you have for me?” and “What can I do better?”, • Personal ownership and pride, • Reject average Show others that you careGeneral Responsibilities, • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • When bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications • Must be available to work nights and weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managers Desired Experience, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experience Additional Information We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team All your information will be kept confidential according to EEO guidelines.

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. Our expectation is that you will take the steps necessary to do what you say you are going to do and be accountable for your actions. In other words, live “Above the Line.” We understand that not every person is ready for this level of performance, and we appreciate the honesty of those who decide this is not the right place for them. On the other hand, you would make an ideal candidate to join our company if you are willing to commit to the following Above the Line principles: Accountability • See It, Own It, Solve It, Do It, • Become part of the solution, • Respect for others and their feelings, • Act now!, • Ask the question: “What else can I do?”, • Ask the questions: “What coaching do you have for me?” and “What can I do better?”, • Personal ownership and pride, • Reject average Show others that you careGeneral Responsibilities, • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • When bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications • Must be available to work nights and weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managers Desired Experience, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experience Additional Information We love to promote from within so there are opportunities to advance into leadership, including being considered for the high performing leadership team All your information will be kept confidential according to EEO guidelines.

Job Description No Restaurant Experience Required: $70k-85k Salary Company Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest, • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines Responsibilities Specific to This Role • Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide., • Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable., • Delegate tasks to FOH employees to ensure everyone on shift has a task to focus on., • Perform closing duties and properly secure the restaurant after operating hours., • Monitor hourly labor percentages, acting on trends to minimize costs and maximize service., • Read reviews, reaching out to guests to identify constraints and resolve service disparities., • Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly., • Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines., • Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures., • Audit credit card bar tips and the corresponding receipts. Qualifications Minimum • Able to consistently work 50 hours a week, • Must be available to work nights and weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Must be of legal age to serve alcoholic beverages, • Able to work on your feet for 10 hour shifts, • Customer service experience, • Maintain a clean and professional appearance Benefits • Health Insurance: Medical, Dental, and Vision

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We're hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you'll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. • Handle inbound and outbound calls with professionalism and empathy, • Listen actively to customer concerns and resolve issues effectively, • Use internal systems to manage accounts and complete service tasks, • Identify sales opportunities and apply upselling techniques, • Clearly explain products, services, and processes to customers, • Escalate customer dissatisfaction when necessary, • Aim for first-call resolution through strong communication and problem-solving All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused: empathetic, patient, and responsive, • Ability to multitask and self-manage in a fast-paced environment, • Team-oriented with excellent interpersonal skills, • 1+ year experience in customer service, sales, tech support, or administrative roles, • Experience in a contact center or government-related work environment At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will identify needs the customers may have and help them to upgrade products or services while actively listening to find the best solution in an efficient manner. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience, • Must be authorized to work in the country where the job is based., • Subject to the program and location of the position, • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff for resolution as needed., • Attend meetings and training to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience All MCI Locations: • Must be authorized to work in the country where the job is based. Subject to the program and location of the position: • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff., • Source candidates through job boards, social media, referrals, and recruitment events., • Conduct interviews, assessments, and background checks., • Coordinate with hiring managers to understand staffing needs and timelines., • Maintain accurate recruitment records and reports., • Ensure a positive candidate experience throughout the hiring process., • Support employer branding and recruitment marketing initiatives. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associates Degree, Certification or Equivalent Combination of Training and Experience, • 1+ years of experience in recruitment, preferably in a BPO or high-volume environment., • Strong sourcing, interviewing, and candidate evaluation skills., • Familiarity with applicant tracking systems (ATS) and recruitment tools., • Excellent communication and organizational skills., • Ability to manage multiple roles and deadlines simultaneously. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you're a strong leader with a passion for people and performance, we'd love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Manage overall contact center operations, including staffing, performance, and service delivery., • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs., • Collaborate with clients to understand business needs and ensure alignment with service goals., • Analyze operational data and implement strategies to improve efficiency and customer satisfaction., • Drive continuous improvement initiatives across training, quality, and workforce management., • Ensure compliance with company policies, client requirements, and regulatory standards., • Prepare and present performance reports to senior leadership and clients. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Business, Operations, or a related field (preferred)., • 3+ years of experience in a contact center leadership role, preferably in a BPO environment., • Proven ability to manage large teams and complex operations., • Strong understanding of contact center metrics, tools, and technologies., • Excellent leadership, communication, and problem-solving skills., • Experience working with international clients is a plus. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and

Job Title: Sales Manager– Nutritional Ingredients Position Type: FTE Location: fully remote in usa Salary Range: USD $ 80-100k + uncapped commission Job ID#: 165636 Position Summary We’re seeking a high-performing Senior Sales manager to expand our footprint in the East, South, and Midwest U.S. markets. This role is 100% focused on raw ingredient sales to dietary supplement and nutrition product manufacturers—not finished goods. You’ll manage accounts and pursue new business across our core categories, working closely with internal teams and reporting directly to company leadership. You'll also join one of our dedicated sales teams (Heather, Greg, David). Key Responsibilities Develop and execute territory sales plans to drive revenue in assigned U.S. regions (East, South, Midwest), focusing on raw ingredients such as collagen, amino acids, vitamins, and botanical extracts. Manage a combination of existing house accounts and self-developed leads, maintaining consistent follow-up and relationship cultivation to maximize retention and upsell opportunities. Identify and pursue new business opportunities by researching prospects, understanding their sourcing needs, and tailoring product proposals to fit their requirements. Lead raw ingredient sales efforts in assigned territories (East, South, Midwest), focused on collagen, amino acids, vitamins, and herbal extracts Serve as a trusted advisor by sharing relevant market trends, product knowledge, and application insights to help customers make informed purchasing decisions. Coordinate closely with cross-functional teams—including supply chain, logistics, finance, and quality—to ensure smooth and timely delivery from our California-based inventory. Proactively address customer issues or complaints, resolving problems efficiently to retain trust and secure repeat business Expand and maintain a strong book of business using your existing client relationships in the supplement industry Travel monthly as needed for trade shows, site visits, and client meetings Qualifications B2B sales experience in nutritional raw ingredients, dietary supplements, or related sectors Demonstrated $6M+ annual sales performance preferred Strong U.S. client base or established distributor network in the supplement space Deep understanding of raw material sourcing, pricing, and market dynamics Strong familiarity with the vitamin ingredient category is highly preferred Excellent sales communication, client relationship, and problem-solving skills Highly self-driven, accountable, and responsive to performance metrics Willingness to travel within the U.S. for client needs or events Why Join Us Be part of one of the fastest-scaling raw ingredient suppliers in the U.S. supplement market Backed by a $150M+ proven infrastructure—pricing, ops, logistics, inventory, marketing High-performance culture with clear growth and earnings trajectory Uncapped commission + fast sales cycles = real income acceleration Direct visibility to leadership and opportunity to shape your territory strategy About Us: Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU. IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/. Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

About Ultralight Ultralight is powering the future of personalized medicine. We're building the AI-native operating system for clinicians running functional, integrative, and longevity practices—combining EHR, patient engagement, and AI tooling in one seamless stack. Today's technology wasn't built for these clinicians, so we built the platform designed for the future of great care. We are powering a community of forward-thinking healthcare professionals committed to transforming the industry. Together with our partners, we're not just imagining the future of healthcare. We're creating it. Trust in our onboarding and support is core from day one. Our clinicians are relationship-driven, time-constrained, and allergic to hype. They stay when they feel the product understands their world—and when someone on our side keeps showing up after go-live. Role overview We are seeking an Implementation and Account Manager to own the full practice lifecycle: kickoff → go-live → active patients on platform → ongoing account health. Your mission is to make every practice successful on Ultralight—live fast, running real clinical workflows in their first week, actively seeing patients on the platform, and happy enough to stay and refer others. Today, Ultralight supports ~100 live clinics, with 900+ in the pipeline. You'll guide each practice through tailoring Ultralight to how they work, from helping them navigate a migration from their previous platform to confirming how they want labs and billing set up and walking them through the workflows that fit their practice. You'll train their team, drive them to their first active patients, and run ongoing check-ins to clear blockers, engage in collaborative problem solving, answer questions, and bring their feature requests and feedback back to Product. If you communicate with warmth and clarity, love seeing a process through to the finish line, and are genuinely excited about helping innovative clinics deliver excellent patient journeys — this opportunity is for you. What you'll be working on Onboarding & Activation (kickoff → active patients) • Lead each practice from kickoff to go-live through setup calls, clinical workflow calls, 1:1 provider meetings, and recurring office hours., • Own each practice's onboarding plan with clear steps, set timelines, and a tailored checklist, following up proactively to keep progress moving and flag blockers early. Keep our setup guides accurate and up to date., • Run hands-on training so every provider and staff member feels confident before their first patient., • Drive each practice from go-live to real patients on Ultralight: booked visits, charted notes, and patients on the app. Migrations • For practices coming from another platform, project-manage the data migration end to end, working with Engineering and the practice to set clear expectations on scope and timelines and keep the migration moving., • Communicate proactively throughout the migration so practices always know where things stand, what's next, and when their data will be ready. Account management (live & ongoing) • Run regular check-ins with live practices to surface questions, blockers, and wins before they become problems., • Track account health and feedback, flag at-risk practices early, and bring feature requests to Product, letting practices know when their asks ship., • Help practices become power users: share what's new in each release and how it can improve their workflows, find ways to optimize how they use Ultralight, and make sure they know how to get support and connect with the Ultralight community. Across all phases • Be each practice's go-to Ultralight expert, knowing the product deeply and recommending the best way to use it for how they run their practice., • Work closely with Practice Success Associates, Product, and Engineering., • Build and continuously improve the systems and processes that help practices succeed as we scale, shaped by the different needs of each type of practice. Who we're looking for • You genuinely love working with forward-thinking clinicians—you enjoy the relationship, earn trust with busy clinicians quickly, and keep it long after go-live., • 3+ years in software implementation, onboarding, or customer success, taking customers from kickoff to fully live, with a clinical or EHR background: you've worked as a clinician or in a clinical setting (practice manager, MA, nurse, front office lead, etc.), or in customer success at an EHR working closely with clinicians and their workflows, so you know what a clinic day actually looks like., • Fluency in practice workflows—you understand how different practice models run (cash-pay, concierge, membership, insurance-based, multi-provider vs. solo) and can map Ultralight to each., • Clear evidence of ownership: you care whether practices are actually using the product, not just whether the checklist is done., • Quick to learn new software and explain it clearly to non-technical users., • Organized and self-directed—you can juggle practices at different lifecycle stages without dropping balls., • Empathetic by default—you know switching software is stressful and know how to make it feel manageable., • Leads with curiosity—you want to understand how each practice runs and how the product can do more for them. You're always learning and looking for ways to improve yourself, the team, and our processes., • Comfortable using AI tools in your day-to-day work, and excited about how AI can help practices (and you) work smarter., • Startup experience strongly preferred; proficient in Slack, Google Workspace, and Pylon., • Available 12–8pm ET / 9–5pm PT. Nice‑to‑haves • You're a licensed provider., • Experience in, or passion for, integrative, functional, or longevity medicine., • Experience managing a book of accounts., • Experience building onboarding content—SOPs, help docs, video walkthroughs., • Comfort running live training with mixed-technical audiences. What we offer • Real ownership—shape how practices experience Ultralight from kickoff through long-term partnership., • $90K–$110K base + up to 10% incentive-based bonus tied to key metrics, depending on experience., • Top-tier health, dental, and vision coverage., • Remote-first flexibility—with quarterly travel to team on-sites., • Generous PTO and paid parental leave—we practice what we preach on well-being., • A small, mission-driven team where your work is visible and valued., • Work that matters-every practice you get live and keep healthy means better care for real patients. Ready to build the future of personalized medicine? Send your resume and a short note on how your personal and/or professional experience, or your passion for this field, would make you successful in this role to — subject line: "Implementation and Account Manager – [Your Name]". Ultralight celebrates diversity and is committed to creating an inclusive environment for all employees.

Lead ML Engineer Location: Remote, Nationwide Our client is building a new generation of intelligent software designed to turn advanced machine learning into dependable, everyday product experiences. This is an opportunity to take a leadership role in the systems that move sophisticated models out of experimentation and into production. The Lead ML Engineer will have substantial ownership across model adaptation, training infrastructure, evaluation, inference, and deployment while helping a small, highly capable engineering team solve difficult problems at scale. This Role Offers: • A hands-on technical leadership role with meaningful influence over engineering decisions and delivery., • A remote-first environment built around autonomy, trust, rapid iteration, and strong technical judgment., • Cash and equity compensation structured around the individual candidate., • Health, dental, and life insurance options, along with a 401(k) match and equity participation., • The chance to work across research, infrastructure, and product engineering rather than being limited to a single layer of the ML stack. Focus: • Lead the machine learning lifecycle from data preparation and training through evaluation, serving, deployment, and continuous production improvement., • Develop and refine processes for tailoring advanced AI models through specialized training, optimization, and knowledge-transfer techniques., • Engineer GPU-based training and serving environments with careful attention to memory utilization, throughput, response time, scalability, reliability, and infrastructure cost., • Establish rigorous evaluation practices for measuring model quality, resilience, safety, and behavioral performance throughout the release lifecycle., • Build data workflows that effectively use both real-world and synthetically generated information to improve training quality., • Work alongside research and product engineering teams to convert promising model capabilities into maintainable, user-facing functionality., • Drive production readiness through deployment planning, monitoring, troubleshooting, capacity management, and fast resolution of model and infrastructure problems., • Balance technical quality with practical delivery needs, using measurable production results to determine where models and systems should improve next., • Provide hands-on technical leadership by helping engineers solve difficult problems, maintain alignment, and uphold a strong engineering standard. Skill Set: • Demonstrated success delivering machine learning systems that have operated in production and served actual users., • Broad ownership experience spanning ML data workflows, training, evaluation, inference, deployment, and production operations., • Strong understanding of large models, including practical experience identifying and addressing model limitations and unexpected production behavior., • Practical experience applying advanced techniques to customize, refine, and optimize AI models for specialized use cases and performance requirements., • Advanced Python development skills with experience using PyTorch, JAX, or comparable machine learning frameworks., • Strong knowledge of GPU training and inference, including techniques for improving memory utilization, latency, throughput, and scalability., • Production engineering discipline with an emphasis on software correctness, maintainability, monitoring, reliability, operating cost, and safety., • Ability to independently navigate ambiguous technical challenges, make sound tradeoffs, and carry complex initiatives through production delivery., • Clear communication skills and the ability to provide technical direction, unblock colleagues, and collaborate effectively within a small, high-trust engineering environment. About Blue Signal: Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Facilitate new hire training, soft skills, product/process, and systems training., • Design and update training materials, manuals, and e-learning content., • Conduct training needs assessments and recommend learning solutions., • Evaluate training effectiveness using assessments, feedback, and performance data., • Provide post-training coaching and support to agents and team leads., • Collaborate with QA and Operations to align training with performance goals., • Maintain accurate training records and generate reports for internal stakeholders. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of experience as a trainer in a BPO or contact center., • Strong facilitation and communication skills., • Experience with LMS platforms and virtual training tools., • Knowledge of adult learning principles and instructional design. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs. In this on-site, entry-level position, you'll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems to manage accounts, process claims, and update records, • Identify sales opportunities and apply upselling techniques when appropriate, • Respond to inquiries while maintaining confidentiality and data privacy standards, • Research and resolve complex issues, coordinating with other departments as needed, • Follow all required scripts, policies, and procedures, • Escalate unresolved or sensitive issues to the appropriate team or supervisor, • Stay current on program updates by attending training and reviewing materials, • Meet performance goals and adhere to attendance and schedule requirements Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environment, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Team Lead who will provide daily leadership, direction, and support to our front-line Specialists. This individual will play a key role in monitoring performance, delivering consistent coaching, and fostering an engaged, high-performing team environment. The ideal candidate will ensure that Specialists are fully supported in meeting operational targets and equipped to consistently deliver an exceptional customer experience across every interaction. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Provides daily leadership and support to a team of approximately 12 agents, ensuring they have the guidance and resources needed to perform at a high level., • Maintains direct familiarity with the customer experience by personally handling customer inquiries for at least 5% of work time., • Reviews individual and team outcomes regularly, using KPI and quality insights to drive meaningful improvements in performance., • Delivers real-time coaching, constructive feedback, and targeted development to help Specialists grow and consistently meet expectations., • Oversees attendance, schedule adherence, and productivity to maintain operational consistency and team effectiveness., • Identifies performance patterns, emerging risks, and potential barriers to success, escalating them to leadership or support teams when necessary., • Fosters a positive, accountable, and results-oriented team culture where Specialists are engaged, motivated, and aligned with overall service goals. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 2 years in a contact center environment with prior leadership or senior agent experience., • Demonstrated coaching and mentoring skills with measurable performance improvement., • Strong understanding of call center metrics (AHT, CSAT, QA, adherence, etc.)., • Ability to analyze performance metrics and implement action plans., • Effective conflict resolution and engagement capabilities., • Strong organizational skills with the ability to manage multiple priorities., • Proficiency in CRM platforms and workforce tools. Nice to Have: • Leadership development or supervisory training certification., • Experience supporting escalations or client-facing communications., • Exposure to performance management frameworks or engagement programs. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We're looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor's degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Operations Manager serves as the senior on-site leader responsible for operational delivery, client partnership, and performance results. This role ensures alignment between organizational goals, workforce execution, and service excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities • Oversee day-to-day management of the account and maintain communication with client operational contacts., • Drive performance outcomes to achieve SLAs, KPIs, and quality expectations., • Lead, mentor, and develop functional leaders to ensure consistent execution., • Manage client updates, reporting, and escalation handling., • Ensure alignment across Quality, Training, Workforce, and Talent Acquisition functions., • Identify opportunities to enhance processes, improve efficiency, and elevate customer experience., • Maintain compliance with company policies, security requirements, and regulatory standards. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Business Administration, Operations Management, or related field (or equivalent experience)., • 3 years of contact center/BPO leadership experience with multi-functional oversight., • Proven success managing large teams through layered leadership structures., • Strong financial management capabilities including budgeting, forecasting, and cost control., • Demonstrated ability to build and maintain client relationships, including executive-level stakeholders., • Experience achieving KPI performance, delivering SLAs, and leading continuous improvement initiatives., • Advanced decision-making and problem-solving skills in fast-paced environments., • Strong knowledge of workforce planning, quality frameworks, and operational analytics., • Excellent communication, presentation, and change management abilities. Nice to Have • Experience within fintech, financial services, or regulated industries., • Six Sigma, Lean, or similar process improvement certifications., • Experience launching new programs or scaling operations., • Familiarity with automation, AI-enabled tools, or digital transformation initiatives. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. • All MCI Locations, • Must be authorized to work in the country where the job is based., • Subject to the program and location of the position, • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA,

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you'll lead a team of 510 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required: • Minimum 5 years of call center management experience., • Associate's degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client satisfaction in a high-volume environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met., • Lead and mentor supervisors, team leads, and support staff., • Analyze performance data and implement strategies for improvement., • Collaborate with clients to align on goals, expectations, and service delivery., • Manage workforce planning, scheduling, and resource allocation., • Drive employee engagement, retention, and professional development., • Ensure compliance with company policies and client requirements. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Business, Operations, or a related field., • 5+ years of experience in a contact center, with at least 2 years in a management role., • Strong leadership, analytical, and communication skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Experience managing multiple teams or campaigns. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of workforce strategy to ensure optimal staffing, accurate forecasting, and strong service level performance across the operation. This role is responsible for aligning workforce plans with business needs, improving operational efficiency, and ensuring teams are positioned to deliver consistent and reliable customer support. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Manages and provides ongoing support to Workforce Management Analysts, ensuring they have clear direction, accurate data, and the tools needed to execute forecasting, scheduling, and real-time management effectively., • Ensures all workforce-related requirements, deliverables, and reporting deadlines are completed accurately and on time, maintaining alignment with operational needs and client expectations., • Oversees the full forecasting cycle, including long-term, short-term, and intraday projections, and uses data insights to guide resource planning, staffing models, and service level strategies., • Leads capacity planning efforts by evaluating historical trends, future volume projections, shrinkage assumptions, and staffing constraints to ensure the organization is fully prepared to meet demand., • Develops and maintains scheduling strategies that balance operational efficiency, employee experience, and service level objectives, ensuring coverage aligns seamlessly with forecasted workloads., • Aligns staffing models with operational goals by collaborating with Operations, HR, and Finance to ensure headcount plans, hiring pipelines, and scheduling decisions support both productivity and service excellence., • Drives continuous improvements in workforce planning processes by analyzing performance trends, identifying process gaps, introducing automation opportunities, and optimizing workflows for greater accuracy and efficiency., • Partners with leadership to provide insights and recommendations on staffing risks, service level threats, and operational bottlenecks, enabling proactive decision-making across the business., • Ensures workforce tools, platforms, and reporting dashboards are used effectively and updated as needed to support accurate forecasting and real-time visibility., • Supports business continuity and contingency planning by preparing staffing scenarios, adjusting plans in response to unexpected volume changes, and coordinating mitigation strategies with cross-functional teams. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3+ years of Workforce Management experience in a complex contact center environment, demonstrating the ability to support high-volume operations, multi-skill queues, and dynamic staffing needs., • Strong expertise in forecasting, capacity planning, and scheduling, with proven ability to build accurate models, interpret historical trends, and adjust staffing plans in response to changing volumes or business conditions., • Leadership experience managing WFM teams, including coaching analysts, delegating responsibilities, and ensuring high performance across forecasting, scheduling, and real-time management functions., • Advanced analytical and reporting capabilities, with the ability to work with large datasets, identify performance trends, create actionable insights, and present data in a clear, operationally relevant manner., • Ability to translate workforce data into operational strategy, partnering with cross-functional teams to influence decision-making, staffing plans, budget discussions, and service-level improvement initiatives., • Hands-on experience with real-time operations and service-level recovery plans, including managing intraday adjustments, responding to unexpected volume spikes, and coordinating mitigation efforts with operations leadership., • Strong communication, stakeholder management, and problem-solving skills, with the ability to influence without authority and collaborate across departments., • High proficiency in WFM tools, Excel/Google Sheets, and reporting platforms, enabling accurate forecasting, schedule creation, and performance monitoring., • Deep understanding of contact center KPIs, such as SL, AHT, shrinkage, occupancy, interval alignment, and schedule adherence, and how they contribute to overall operational success., • Certifications or advanced proficiency in major workforce management platforms., • Experience supporting multi-site, multi-language, or global operations, with exposure to varied staffing models, regional labor considerations, or time-zonebased complexities., • Background in financial modeling, budget forecasting, or scenario planning, supporting long-term operational strategies, hiring plans, and cost optimization initiatives., • Experience implementing new WFM systems, automation tools, or reporting dashboards, contributing to the modernization and scalability of workforce planning functions., • Familiarity with AI-assisted forecasting, machine learning models, or advanced analytics, helping drive innovation in WFM processes. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We're seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We're looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Deliver general HR support in collaboration with operations teams, • Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business goals and recommend improvements, • Foster employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Champion innovative HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including both customer and employee interactions), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. • Must be authorized to work in the country where the job is based., • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax returns, and supporting clients through complex tax situations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Prepare and review individual federal and state tax returns with accuracy and efficiency., • Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language., • Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues., • Maintain detailed and accurate documentation of all client interactions and case resolutions., • Assist clients with tax planning strategies and identify opportunities for deductions and credits., • Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice., • Collaborate with internal teams to improve processes and enhance the client experience., • Support clients via video, phone, and chat, delivering professional, friendly, and reassuring service., • Ensure all work complies with legal standards, ethical guidelines, and company policies. Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required: • Must be 18 years or older., • High school diploma or equivalent required; Bachelor's degree in Accounting, Finance, or a related field preferred., • Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials., • Must hold or be able to obtain any required state licenses, certificates, permits, or bonds., • Active PTIN (Preparer Tax Identification Number)., • Recent experience preparing individual 1040 tax returns., • Proficient with tax software and general computer operations., • Must have or be willing to obtain a dedicated, hardwired internet connection. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Wonder if you are a good fit for this position? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently Preferred Qualifications: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently

The Director, Market Strategy & Product Management is responsible for driving profitable growth by transforming customer, market, industry and competitive insights into winning strategies for the Pumps and FM&I (Flow Meter & Instrumentation) Divisions while managing a prioritized product portfolio roadmap for Great Plains Industries. This role will elevate the current Product Management team with a disciplined and customer-centric approach to identify opportunities, define strategy, and deliver profitable results. This role will also provide the project management skills necessary to execute the product portfolio strategy across the enterprise. • Develop and maintain a fact-based understanding of priority industries, sectors, applications, market segments, customers, channels, competitors, regulations, technologies, and emerging trends., • Lead market sizing and segmentation, including TAM, SAM, SOM, market share, growth rate, attractiveness, channel coverage, and right-to-win assessments., • Translate market intelligence into recommended strategic choices, including where to play, how to win, and Protect, Grow, Enter, Harvest, or Exit decisions., • Establish a consistent cadence for communicating market, industry, sector, and competitive intelligence to leadership and cross-functional teams., • Identify attractive adjacencies, unmet needs, partnership opportunities, and acquisition targets that support enterprise and divisional growth strategies., • Own and institutionalize the Voice of Customer process across the organization, including customer interviews, field observation, advisory discussions, surveys, and channel feedback., • Ensure customer needs, applications, pain points, buying criteria, willingness to pay, and Jobs-to-Be-Done are documented, validated, prioritized, and translated into clear market and product requirements., • Develop customer and application insights for both the Pump and Flow Meter & Instrumentation portfolios, including cross-selling and combined-solution opportunities., • Create a closed-loop process that communicates what was learned, what actions will be taken, and how customer impact will be measured., • Own the enterprise product roadmap and facilitate multi-year divisional roadmaps aligned with strategy, customer needs, technology priorities, financial objectives, and resource capacity., • Lead product management from opportunity identification through business case, development, commercialization, lifecycle management, and product retirement., • Define market requirements, target customer, application, value proposition, positioning, competitive differentiation, pricing logic, channel strategy, launch requirements, and success measures for product initiatives., • Partner with Engineering and Operations to prioritize roadmap investments and balance breakthrough innovation, platform development, product extensions, sustaining work, compliance, and cost reduction., • Provide market-based recommendations at NPD stage gates and confirm that investment decisions remain supported by validated customer value and commercial potential., • Establish the Project Management team and establish consistent project governance, planning, prioritization, execution, and reporting practices across strategic and product-development initiatives., • Ensure projects have clear scope, objectives, business ownership, deliverables, milestones, resource plans, decision rights, risks, dependencies, budgets, and success measures before execution., • Partner with functional leaders to prioritize projects based on strategic alignment, customer value, financial return, risk, resource capacity, and organizational readiness., • Develop project management capability, standard work, tools, and stage-gate discipline while tailoring the level of governance to project size, risk, and complexity., • Lead market- and value-based pricing strategy using customer value, application economics, competitive position, differentiation, willingness to pay, channel requirements, and profitability., • Establish pricing architecture, value metrics, price corridors, discount guidance, and governance in partnership with Sales and Finance., • Evaluate price realization, margin performance, mix, leakage, competitive response, and customer outcomes; recommend corrective actions and pricing opportunities., • Ensure value propositions and commercial tools clearly connect product capabilities to measurable customer benefits and economic value., • Lead recurring portfolio reviews using revenue, growth, gross margin, market share, strategic fit, customer relevance, complexity, quality, service requirements, lifecycle stage, and return on investment., • Recommend investment, repositioning, bundling, platforming, SKU rationalization, discontinuation, and exit actions to improve portfolio growth and profitability., • Develop and maintain product lifecycle strategies, including launch, growth, maturity, harvest, replacement, and end-of-life plans., • Partner with Finance and Operations to quantify the economic impact of portfolio decisions and reduce low-value complexity., • Lead development of business cases for new products, markets, applications, pricing actions, and portfolio investments, including revenue, margin, cost, risk, timing, and adoption assumptions., • Partner with Sales and Marketing to develop go-to-market plans, launch readiness, sales enablement, demand generation, channel activation, and customer adoption plans., • Establish and monitor product and market performance dashboards; identify gaps and lead cross-functional corrective action., • Support annual strategy deployment, budgeting, forecasting, acquisition diligence, and investment prioritization with market and portfolio analysis., • Build, lead, coach, and develop high-performing Product Management and Project Management teams with clear roles, priorities, standards, development plans, and accountability., • Create strong cross-functional alignment and facilitate decisions where customer value, market opportunity, technical feasibility, operational capability, and financial return must be balanced., • Represent the company with customers, channel partners, industry associations, trade shows, and external research partners as appropriate., • It is the responsibility of all GPI employees to:, • comply with all Safety requirements of the position and the facility., • follow the policies outlined in the Employee handbook and the posted Work Rules for GPI and behave in an ethical manner., • This Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. The employee may be assigned other responsibilities as required of the position. Supervisory Responsibilities: Product Management Team, Project Management process and team Job Qualifications: Required • Proven experience developing market intelligence and translating to a profitable product road map in similar industry., • Prior successful experience developing world class Product Management teams., • Strong Project Management skills including developing project execution processes and employee development needs., • Prior success with identifying acquisition targets that enhance organization market strategy., • Demonstrated skillful utilization of market tools to develop profitable growth strategies., • Strong ability to successfully manage, develop and lead employees within functional areas., • Demonstrated success in leading cross function teams to meet organizational objectives., • Strong written and verbal communication skills., • Degree in Engineering, Bachelor of Business or similar field of study. Successful work experience considered in lieu of degree. Preferred • Master level education or demonstrated business acumen., • Proven ability to work in a fast-paced manufacturing environment., • Demonstrated personal motivation with a focus to complete assigned goals. Job Requirements: Physical: • Ability lift up to 20lbs

The WFM Analyst plays a key role in sustaining real-time operational efficiency by closely tracking staffing availability, performance indicators, and incoming volume throughout the day, making timely adjustments and coordinating with operations teams as needed to ensure service levels remain stable and consistently achieved. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Monitors intraday volume, real-time staffing levels, and agent adherence throughout the day to proactively identify service risks, performance gaps, or shifts in customer demand., • Executes staffing plans with accuracy, making informed adjustments to ensure service level agreements (SLAs) remain stable and consistently achieved., • Adjusts schedules for approximately 50 agents in response to volume fluctuations, staffing gaps, or operational changes, ensuring coverage aligns with current business needs., • Delivers timely and clear intraday reporting and insights to operational leaders, highlighting trends, variances, and recommended corrective actions to maintain performance targets., • Manages Specialist scheduling requirements, coordinating updates, shift changes, and intraday modifications to support operational continuity., • Collaborates with Operations, Quality, and Training to communicate intraday risks and recommend tactical adjustments that enhance customer experience and maintain workflow balance., • Monitors agent states, occupancy levels, and productivity metrics to optimize resource utilization and identify opportunities for improved efficiency., • Assists in reviewing deviations between forecasted and actual volume, helping identify root causes and contributing insights to improve long-term forecasting accuracy., • Supports escalation and recovery efforts by providing real-time data, outlining options, and coordinating staffing adjustments to stabilize service during unplanned events., • Ensures all schedule decisions and intraday actions are accurately documented and communicated promptly to stakeholders and impacted teams. Wonder If You Are A Good Fit For This Position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3 years in workforce management, scheduling, or real-time analysis., • Strong analytical and data interpretation skills., • Experience working with WFM systems and reporting tools., • Ability to manage multiple priorities in a fast-paced environment., • Advanced Excel or data analysis skills., • Strong communication and coordination abilities. Nice to Have • Experience with forecasting or capacity models., • Knowledge of reporting dashboards (Power BI, Tableau)., • Exposure to multi-channel workforce environments. Want An Employer That Values Your Contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits That Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject To The Program And Location Of The Position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In

We are seeking a motivated, growth-minded Director/Sr. Business Development to support our ISO Channel. This position is critical to expanding Luqra’s partner ecosystem and strengthening our presence in the payments industry. You’ll play a direct role in driving new partnerships, supporting partner success, and representing Luqra across both digital and in‑person channels. You’ll interact with partners across phone, email, video, and digital channels; maintain a strong professional presence on LinkedIn; and represent both yourself and the Luqra brand in the market. You will qualify opportunities, sign new partners, and contribute to the visibility and credibility of our partner program. This position requires up to 25% travel, including industry events, partner visits, and periodic trips to our Newport Beach, CA office (if not local). Responsibilities: Business Development & Partner Engagement • Represent the Luqra brand with professionalism and credibility, maintaining a strong online presence that supports partner engagement and reinforces market positioning., • Engage and cultivate relationships with prospects and partners through phone, email, video conferencing, social platforms, and tradeshows, tailoring communication to drive meaningful conversations and outcomes., • Qualify inbound opportunities and lead initial partner evaluations, assessing strategic alignment, production potential, and readiness to proceed., • Confidently present Luqra’s partner program, value proposition, and enablement resources to key stakeholders, addressing questions and advancing decision making. Deal Execution & Growth • Negotiate and progress partner agreements, including reviewing contracts and working through redlines in collaboration with internal and external stakeholders., • Leverage high value relationships to influence partnerships and generate new business, driving merchant account growth and long-term revenue opportunities., • Manage leads, opportunities, and activity tracking within the CRM, ensuring accuracy, completeness, and strong pipeline visibility., • Support deal progression and seamless handoff, coordinating with onboarding team to ensure a smooth transition and strong partner experience. Travel Requires approximately 20% travel for industry tradeshows, partner office visits, team meetings and trainings, and visits to the Southern California office (if not local). Qualifications: Required • Minimum 5 years of experience in merchant services or payment processing (required)., • Strong verbal and written communication skills; comfortable across phone, video, and digital platforms., • Experience using LinkedIn for professional engagement and brand presence., • Microsoft 365 proficiency. Experience with CRMs, HubSpot, Zoom, and other collaboration tools., • Highly organized with strong attention to detail and the ability to manage multiple priorities., • Growth‑oriented and eager to build a long‑term career in business development. Preferred • Experience in a TSYS/Global Payments environment., • Familiarity with payment equipment, gateways, and POS hardware., • Understanding of pricing structures, interchange, and statement basics., • Knowledge of risk and underwriting workflows., • Comfortable representing both personal and company brand on LinkedIn., • Energetic, self‑motivated, relationship‑driven communicator., • Collaborative team player with a proactive, solution‑focused mindset. Benefits and Perks: • Clear growth paths within Sales and Business Development, • Competitive compensation with performance incentives, • Supportive, collaborative work environment, • Comprehensive benefits package including medical, dental, and vision, • 401(k) with company match, • Paid time off Luqra is a fast-growing payments company driven by innovation, integrity, and a commitment to delivering reliable solutions for merchants. We pride ourselves on building a strong, trusted brand in the payments space while fostering a culture of accountability, collaboration, and continuous growth. As we scale, we’re looking for motivated, growth-minded individuals who are excited to make an impact and help shape the next phase of our success. Outside recruiters and agencies, please do not contact us regarding this posting. We are not accepting unsolicited candidate submissions at this time. Thank you for your understanding.

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications Minimum • Must be able to consistently work 30 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines

Job DescriptionCompany Overview Meddys is a full-service restaurant with an ordering counter. Offering high quality, healthy Mediterranean cuisine served quickly at affordable prices. In 2014, we opened our first location on East Harry Street, Wichita, KS, providing our neighborhood with a unique dining experience that provides mouthwatering food and friendly servers in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are at the heart of what we do. Every dish is made to order using only the freshest locally sourced ingredients. We go the extra mile to give you and your friends a wonderful experience by tailoring your order specifically to your dietary needs as best we can with our delicious hummus, shawarma, pita, complimentary sauces, and signature cocktails. Meddys is rapidly expanding across the central Midwest of the United States, bringing fresh, healthy, and flavorful Mediterranean-inspired cuisine to new communities. As we continue to grow, we're looking for passionate team members who want to be part of a fast-growing brand where new locations and opportunities for career growth are constantly emerging. Come be part of a team that values hospitality, quality, and a welcoming guest experience in every Meddys location. Job Description At Meddys, we look for people who work well with others toward a common objective, hold each other accountable, get stuff done, and are proud of their results. The goal of team members at Meddys is to create exceptional service for guests by making exceptions, and Meddys' goal is to create an exceptional work environment for its team members by making clear, realistic expectations with attainable rewards. If you are willing to take the steps necessary to fulfill our expectations with purpose and hold yourself accountable for your actions, you will succeed. General Responsibilities • Handle food and beverage with the knowledge and care to prevent foodborne illnesses., • Utilize in-house standards known to increase customer satisfaction and team efficiency., • Deliver orders to guests and bus tables in a cyclical pattern., • Provide drink refills and table service to prevent interruption of guest’s meals., • Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area., • Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest., • Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand., • Fulfill complete orders for guests in a timely manner by prioritization and double checking., • Perform exemplary customer service at the ordering counter, identifying guest needs., • Echo “Welcome to Meddys” and give departing guests a farewell., • Promote, exhibit, and deliver a culture of excellence, growth and candor., • Make exceptions for guests even when it’s difficult., • Hold yourself and coworkers accountable with integrity and empathy., • Perform cash and credit sales responsibly while limiting errors and ensuring accuracy., • Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk., • Keep managers informed of any need-to-know information., • Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done., • If bartending, serve in accordance with Alcoholic Beverage Control Guidelines Qualifications Minimum • Must be able to consistently work 30 hours a week, • Must be available to work weekends, • Maintain reliable transportation and travel to every store location in the region if necessary, • Maintain a clean and professional appearance, • Must be able to safely lift up to 50lbs and move quickly in a fast-paced environment, • Must be able to consistently access online scheduling software and stay in communication with the store managersDesired, • Knowledge of Food Safety Laws, • 1 year of customer service experience or more, • Aloha POS system experienceAdditional Information, • We love to promote from within so there are ample opportunities to advance into leadership positions such as Shift Lead, Assistant Manager, General Manager, and even potential Corporate-Level as we expand., • All your information will be kept confidential according to EEO guidelines