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Job Description RESPONSIBILITIES: Sales Leadership + Accountability • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals., • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV)., • Assist in managing customer appointments and walk-in traffic to maximize sales opportunities., • Hold team members accountable for achieving personal and team-based KPIs., • Provide guidance and coaching to team members in the moment to enhance performance and customer interactions., • Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service. Operational Excellence • Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow., • Serve as the acting leader on the sales floor during the absence of the Showroom Manager., • Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively., • Solve customer issues with professionalism and a solution-oriented mindset., • Bring forward feedback and ideas to improve showroom operations and merchandise presentation., • Oversee opening and closing procedures, ensuring the showroom is prepared for daily operations and secured at the end of the day., • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort., • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner., • Oversee the fitting process by holding the team accountable for quality and efficiency., • Collaborate with tailors and alteration specialists to communicate customer requirements effectively., • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines., • Support the onboarding and training of new Style Guides, ensuring they understand key processes, metrics, and customer service standards., • Mentor and guide team members to ensure consistent delivery of exceptional customer experiences., • Foster a positive, collaborative team environment that aligns with company values., • Provide ongoing feedback and encouragement to team members, promoting growth and accountability. Customer Experience • Lead by example in delivering a seamless and unforgettable customer experience., • Ensure all customer appointments and interactions reflect the brand’s commitment to exceptional service., • Manage escalated customer concerns with tact, urgency, and a focus on delivering positive outcomes., • Uphold and model Indochino’s customer experience standards both online and offline. Entrepreneurial/Be a Business Owner Mindset • Identify and act on opportunities to improve showroom performance and customer satisfaction., • Contribute innovative ideas to enhance the showroom’s operations, sales strategies, and team engagement., • Act as a subject matter expert on fit, product knowledge, and customer experience. REQUIREMENTS: • 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment., • Proven ability to meet and exceed sales targets and KPIs., • Strong leadership and mentorship skills with a collaborative approach., • Excellent interpersonal and communication skills., • Keen understanding of menswear products, fit, and tailoring processes., • Ability to remain calm under pressure and lead a team during high-energy situations., • Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities., • Strong proficiency in iOS and MS Office applications., • Growth Opportunities: Gain valuable leadership experience in an entry-level management role with opportunities to advance within the company., • Collaborative Environment: Work alongside talented and passionate team members who support each other to succeed., • Impactful Work: Contribute to a growing retail department and help shape the future of Indochino.