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Job Description Job Title - Field Operations Manager Full-Time/ Exempt Reports to VP of Operations Base Salary - $110,000 - $120,000 Total Compensation -$120,000–$130,000 (with bonus) About Sloomoo Inc. Sloomoo Inc. is an immersive experience based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful. The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible. There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (over 10% of the workforce is neurodiverse and often bringing job coaches to work). Position Summary: The Field Operations Manager is responsible for supporting the day-to-day operations across all Sloomoo locations by partnering closely with General Managers to ensure an exceptional guest experience, a safe and efficient work environment, and strong team support. This role reports directly to the VP of Operations and collaborates cross-functionally with HR, Marketing, and Retail. The ideal candidate brings strong leadership, organizational, and problem-solving skills to drive operational excellence, foster team development, and support company-wide goals. This position requires the ability to travel frequently, with travel comprising approximately 50-75% of the work schedule as business needs dictate. Responsibilities: * Partner with General Managers to oversee daily venue operations, including guest services, retail, events, and team support. * Support GMs with hiring, onboarding, scheduling, and performance management for hourly and lead staff. * Ensure consistent execution of operational standards, SOPs, brand guidelines, and safety protocols across locations. * Monitor guest experience metrics (e.g., NPS), address on-site escalations, and implement solutions to drive satisfaction. * Coordinate with HQ to execute retail merchandising plans, inventory audits, and floor resets. * Collaborate with cross-functional teams to implement new programs, promotions, and experience updates. * Support daily opening and closing procedures, ensuring completion of required checklists and readiness standards. * Track labor, supply usage, and operational expenses to help locations meet budget targets. * Conduct regular safety walkthroughs and ensure incident reports are completed and escalated within 24 hours. * Promote a culture of joy, inclusivity, creativity, and accountability across all Sloomoo teams. * Perform other duties as assigned. Qualifications: * 7+ years of progressive operations or management experience, ideally in hospitality, entertainment, or retail, with at least 2–3 years in a multi-location or field support role. * Proven leadership skills with the ability to inspire, coach, and hold teams accountable. * Excellent communication, time management, and organizational abilities. * Strong problem-solving mindset with a detail-oriented, hands-on approach. * Experience collaborating cross-functionally with HR, marketing, and retail teams. * Comfortable working evenings, weekends, and holidays — our busiest and most joyful times. * Familiarity with POS, scheduling, and ticketing systems is a plus. * A passion for creating exceptional guest experiences and delivering joy in a fast-paced environment. Inclusivity Statement: Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.

Job Description Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance. Who are we looking for? Merge is seeking a Field Marketing Manager to lead the strategy and execution of marketing activities for North America, with support for our team in Berlin. We're looking for a passionate person to build relationships with internal and external stakeholders that understands how to drive early-stage pipeline as well as build programs to accelerate sales cycles and close business. The ideal candidate has experience running field events across established companies and startups. What will you be doing? • Execute on our event strategy ensuring we're getting in front of the right audience, generating leads, and reaching out to leads in a timely manner, • Extend the Merge brand across different event formats including in person conferences, virtual events, product launch events, influencer meetups, and more, • Define and measure field marketing success through key performance indicators (KPIs) such as ROI, lead generation, pipeline influence, and sales engagement, • Manage overall budget and driving high ROI of our events, • 3+ years of relevant Field Marketing experience across both established companies and startups with 3-5 years in the B2B SaaS space, • Strong relationship-builder who can collaborate effectively with sales, marketing, and product teams while maintaining a customer-focused approach, • Proven track record of executing creative, impactful field marketing programs for both executive and practitioner audiences with experience across diverse event types, • Ability to create and execute different types events from building brand awareness to generating demand, turning successful projects into repeatable programs, • Outstanding project management skills with excellent attention to detail and operational rigor—you set a high bar for quality, creativity, execution, and productivity, • Familiarity with sales processes and systems, with an outcome-driven and analytical mindset, • The cash compensation range for this role is $122,000 - $142,000, • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications. In addition to cash compensation, all employees receive an equity compensation packageBenefits, • Unlimited PTO + 10 company holidays, • 100% covered health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend

Job Description First and foremost, culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. Potential candidates should be self-motivated and looking to work in a diverse, young, and fast paced environment. Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. The team member would work from our Englewood Cliffs, NJ office Monday-Friday 9a-6p. Currently we support 300+ clients in a wide array of industries. Job Responsibilities and Duties • Being the first line of defense for all incoming client traffic, • Creating service requests in our ticketing system via phone, e-mail, or manual entry, • Assign service requests or tickets to engineers based on severity and engineer skill level, • Prioritizing issues dependent on severity and client, • Manage and organize engineers schedules so they are being efficient and effective, • Assist in scheduling onsite visits for field engineers at various clients, • Scheduling and coordinating emergency onsite visits, • Handle scheduling all in-house IT needs, • Being the connection between all departments for scheduling and staffing needs, • Interpersonal skills, • Great telephone manner, • Communication skills being able to work with various types of personalities, • Customer awareness and being in tune to our clients, • Ability to multitask, • Ability to work in an extremely fast paced environment, • Ability to get up to speed quickly and retain knowledge acquired, • Superior attention to detail, • Organization skills and ability to prioritize, • Ability to work independently and be self-motivated while still being a part of a team, • Technical awareness having the ability to match technical issues to the proper resource, • Typing skills ability to type quickly and accurately with proper grammar, • Knowledge of Microsoft programs, • Knowledge of ticketing systemsCompany DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more. Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionalsNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals

Job Description Since opening its doors in 2001, Joonbug has become the nation’s leading producer of nightlife events and promotions. Joonbug serves as a brand ambassador for trendsetters, travelers, natives, and newcomers, presenting an insider’s guide to users pursuing cutting-edge dining, entertainment, and nightlife encounters on any given night within any landmark city. Our company strives to provide once-in-a-lifetime experiences. Joonbug seeks a full-time Ticketing and Customer Service Specialist in our New York City office. We seek true believers and hospitality careerists who can grow with us! This person will be responsible for finding and managing ticketing relationships for our events, and will some help with admin work: a positive culture leader and a team player in the office. ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: * Uploading of events to various sales channels (Eventbrite, POSH VIP, etc) * Optimizing and marketing all events for the campaign * Knowledge of boosting events on Eventbrite and ranking rates on sites * Researching websites and various outlets in respective markets to upload/broadcast our events on * Coordinating influencers with our promotions department. Ticketing: * Familiarity with event ticketing platforms, broadcasting tools, and ticketing software. * Basic knowledge of troubleshooting tech issues related to integrations and platform connections * Comfort working with different ticketing and broadcasting platforms, with the ability to quickly learn and navigate varied user interfaces. * Be a tech nerd to analyze ticketing websites and figure out how to post our events best and to boost our events on these platforms. Admin/Customer Service: * Assisting customers with basic inquiries about our events * Minor data entry * Assisting our Director of Operations with minor tasks Important Stuff: * A flexible schedule is mandatory- work varied shifts to include days, nights, weekends, and holidays. * Exceptional organizational and time management skills with rigorous attention to detail * Extroverted, self-motivated, and resilient with strong problem-solving skills * Ability to handle high-pressure situations with confidence in a fast-paced environment * Excellent customer service, verbal and written communication skills * Candidates must live within the Tri-State area, with the ability to efficiently travel to and from the NYC office * Basic Microsoft Office skills with solid proficiency in spreadsheet applications Company DescriptionJoonbug is the nation’s premier nightlife event producer, crafting unforgettable experiences that set the industry standard. From exclusive weekly parties to high-energy bar crawls, we dominate the scene with next-level entertainment. Our discovery platform keeps trendsetters, socialites, and thrill-seekers plugged into the hottest nightlife destinations, while our legendary Halloween and New Year’s Eve bashes light up cities around the globe. With a commanding presence in nightlife meccas like New York, Philadelphia, Baltimore, and Los Angeles, Joonbug embodies a lifestyle of luxury, exclusivity, and non-stop excitement. We’re the go-to brand for tastemakers, jet-setters, and nightlife connoisseurs who crave cutting-edge dining, entertainment, and high-energy events in every iconic city.Joonbug is the nation’s premier nightlife event producer, crafting unforgettable experiences that set the industry standard. From exclusive weekly parties to high-energy bar crawls, we dominate the scene with next-level entertainment. Our discovery platform keeps trendsetters, socialites, and thrill-seekers plugged into the hottest nightlife destinations, while our legendary Halloween and New Year’s Eve bashes light up cities around the globe.\r\n\r\nWith a commanding presence in nightlife meccas like New York, Philadelphia, Baltimore, and Los Angeles, Joonbug embodies a lifestyle of luxury, exclusivity, and non-stop excitement. We’re the go-to brand for tastemakers, jet-setters, and nightlife connoisseurs who crave cutting-edge dining, entertainment, and high-energy events in every iconic city.

Job Description Earn up to $20+/hour Buying Tickets! Ticket Buyer We are a leader in the entertainment industry specializing in ticketing for live events. We are industry veterans with fresh ideas for the ticketing industry. We provide tickets to live events and shows across the nation including music, sports and theatrical performances. We pride ourselves in offering the best experience for the best price to our customers. Our technology is what allows us to outperform our competitors and deliver an unforgettable experience to fans. We are excited to add a Ticket Buyer and be part of our growing team! * Make extra income buying tickets at venue box offices * Earn commissions on every ticket you buy * Flexible schedule * No experience necessary, but if you have worked as a rideshare or delivery driver, shopper, courier or done other gig type jobs, this may be a good fit for you * Ticket buyers receive ticket purchase orders thru an app on their smartphone, then travel to venues to purchase tickets using a company provided credit card * After purchasing tickets, the detail is entered in the app, tickets are then shipped to us * Commissions are paid weekly thru direct deposit, after tickets are received and no base pay Requirements Here’s what you need to get started: * Be at least 18 years old * Be eligible to work in the US * Be physically able to drive, ride or walk to venues to buy tickets * Have a smartphone to interface with company to view order requests and enter detailed purchase information * Be able to work approx 2 days per week, 1 - 4 hours per day - generally between 10:00am - 9:00pm (venue box office hours vary greatly) * Be able to communicate through SMS * Be accurate, detail-oriented and result-driven * Be trustworthy, reliable, and engaging * Have good verbal communication skills #ZR

Job DescriptionSalary: $75,000 - $82,000 + benefits, commission, and bonus Position Overview Diamond Baseball Holdings is seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Director, Ticket Sales will report to and collaborate with the General Manager. (milb.com/brooklyn) Responsibilities • Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization, • Actively sell and maintain a healthy book of ticket sales business, • Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization, • Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews, • Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis, • Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement, • Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline, • Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward, • Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization, • Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio, • Bachelor’s degree in business, Marketing, Sport Management, or a related field, • 4+ years of experience in ticket or other B2B and B2C sales, • 2+ year of sales leadership experience, • Sales minded, leadership professional, • Proven ability to build, develop and retain a staff, • Team above self-mentality, • High personal accountability, • Strong time management and organizational skills, • Desire to cultivate strong relationships within and outside of the organization, • Ability to be creative, take calculated risks and strive to better the standing of the organization, • Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level, • Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time

Job Description Building A Brand Starts With Our Story FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer. Learn more at Job Location: Jersey City, NJ (hybrid - 3x a week in office, subject to change to 5 days at any time) What You Would Get To Do The Project Manager, Hospitality Events will support the Firm's hospitality strategy by having excellent communication and organizational skills and the ability to successfully manage stakeholder relationships. This person will be expected to gain knowledge of the firms current Hospitality Commitments, Sports and Entertainment venues nationwide, and build relationships with key business partners. Limited domestic travel may be required with this role. Your Contributions • Business Strategy and Management, • Conduct research and create presentations for internal review, • Support in development of creative ideas for new and existing hospitality events, • Design, develop and present strategic program recommendations, • Marquee Hospitality Events, • Assist with budget and spend management, ensuring accurate tracking and reporting through internal systems, • Support contract negotiations and assist with approvals and communication throughout the process, • Assist with the coordination for hospitality events, including transportation, hotel, venue, and food and beverage arrangements, as well as managing gift selection, • Create agendas, attend update meetings, and ensure effective communication with internal and external clients, • Help coordinator event-related communications, including invitations, RSVPs, ticket distribution, and other materials, • Participate in site visits and support overall event execution to ensure seamless logistics and attendee experience, • Firm Ticketing, • Work Closely with the internal ticketing team on ticket allotments and connectivity to Hospitality Events, • Join weekly calls to build relationships with key stakeholders, • Administration / Financial Support, • Manage internal accounting systems for hospitality events, • Pay invoices, • Manage approvals, • Manage payments against budgeted costs, • Facilitate calendars, meetings and other communications with internal and external clients, • Support in managing vendor relationships, • 5-8+ years' experience in event management focused on Sports and Entertainment (specifically professional tennis, golf, baseball, football, etc.), • Bachelor's degree preferred or equivalent practical experience, • Experience in the management of ticketing systems a plus, but not required, • Work experience inside a Sports and Entertainment venue a plus, but not required, • Good working knowledge of MS Office Suite, • Highly organized with excellent time management skills to handle multiple tasks and meet strict deadlines, • Ability to establish relationships and maintain a positive rapport with clients, vendors and suppliers, • Knowledge of Sports and Entertainment Venues preferred, but not required, • Creative problem solver, resourceful, team player, • Calm and flexible approach to handling the pressure and stress of ever-changing demands, • Ambitious and proactive, • Willing to travel when required At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth: • Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA), • 401 (k), • Five Flexible Spending Accounts Options, • Generous Paid Time Off Allowance, • Employee Assistance Program (EAP), • Life, Disability & Pet Coverages, • Wellness Stipend, • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more, • Aura Identity Theft Protection, • Discretionary Bonus Structure #LI-KM3 FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are seeking a highly organized and detail-oriented Quality Assurance Associate to support our Clinical Operations team, with a focus on Care Navigation and Employer Services. This full-time, associate-level role will conduct quality audits and report on findings to uphold clinical service standards, identify service recovery opportunities, and ensure consistency in frontline service delivery. The ideal candidate will bring a keen eye for detail, a strong sense of accountability, and a commitment to driving quality across member-facing interactions. What you'll do: • Conduct quality audits of clinical and sub-clinical interactions with members across all care lines (e.g., calls, chats, emails, documentation) to assess adherence to SOPs, clinical quality standards, and compliance requirements., • Analyze and summarize audit findings, identifying trends, gaps, and areas for improvement to support ongoing quality monitoring., • Actively participate in processes that address member concerns and improve the experience following service issues. This includes investigating root causes of interaction challenges, collaborating to implement corrective actions and prevent recurrence., • Provide regular reporting on audit outcomes to inform leadership decision-making and support performance management efforts., • Collaborate to identify opportunities for SOP or workflow updates based on audit trends and operational insights., • Consistently completes audits across care lines within expected timelines and quality standards, • Provides clear, actionable summaries of audit findings that help inform team- and org-level quality insights, • Identifies trends, service gaps, and potential areas of risk through ongoing review of member interactions, • Flags and escalates service recovery opportunities based on defined criteria and supports root cause identification, • Collaborates with the Quality team to ensure documentation is audit-ready and aligned with internal standards, • Contributes to SOP or workflow updates based on audit findings and operational feedback, • Master's degree in a behavioral health field required., • Active clinical license required (LPC, LPC-Associate, LCSW, LMSW, LMFT, LMFT-Associate, or comparable)., • 2–4 years of experience in quality assurance, auditing, compliance, or healthcare operations, preferably within a clinical or member-facing environment., • Demonstrated experience evaluating service interactions and identifying quality or compliance gaps in a structured, high-volume setting., • Familiarity working with or supporting clinical or frontline teams, with an understanding of documentation standards, risk awareness, and service expectations., • Bonus: Experience working in an Employee Assistance Program (EAP) setting or supporting Employer Services teams., • Strong attention to detail and analytical thinking, with the ability to identify trends, flag issues, and synthesize findings for leadership., • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Job Title: Director of Audience Development & Marketing Department: Marketing & Communications Reports To: VP of Marketing & Communications Designation: Full-Time / Exempt Salary: $85,000 - $100,000 Start Date: ASAP Work Model: Hybrid / Majority in-person Spread joie de vivre through language, culture, and connection! Attracting over 150,000 visitors annually, L’Alliance New York is the city’s premier center for French language and francophone arts and cultures. As an independent, not-for-profit organization, L’Alliance New York’s mission is to provide our members and students with engaging French language classes and audacious multi-disciplinary programming that celebrates the diversity of francophone cultures and creativity around the world. L’Alliance New York is internationally known for offering the largest selection of fully-immersive French language courses for students aged one to 101, and for its renowned cultural programming including the annual Bastille Day celebration that takes place on New York's famed Madison Avenue, attracting over 50,000 visitors each year; the Crossing The Line arts and performance festival that engages NYC cultural institutions in bringing dynamic international artists to audiences; Animation First, the biggest animation festival in the U.S; and the Comic Arts Fest, celebrating the intersection of American and francophone comic arts. Position Summary L’Alliance New York is seeking an experienced, highly organized, and versatile Director of Audience Development & Marketing. The person in this role will be a strategic, data-driven and financially savvy leader responsible for driving audience growth, deepening engagement, and ensuring our marketing efforts effectively reach and convert our target segments. Reporting to the VP of Marketing & Communications, this role combines high-level strategy with hands-on oversight of campaign execution, and plays a pivotal part in expanding the reach and impact of L’Alliance New York’s programs. The Director will serve as the lead architect of our content strategy, ensuring that messaging is consistent, compelling, and aligned with institutional goals. This position directly oversees the Social Media Coordinator and collaborates closely with the Senior Manager of Marketing Operations, Director of Public Relations & Editorial, and the Design Team. This position requires a creative, analytical thinker with a superior eye for detail who thrives in a fast-paced, high-output cultural organization. Key Responsibilities Strategy & Planning • Partner with the VP of Marketing & Communications to develop and implement annual and seasonal marketing strategies that grow audiences, strengthen member retention, and drive earned revenue via ticket sales and language classes across education, cultural, and development initiatives., • Collaborate with the VP of Marketing & Communications and the Director of Public Relations & Editorial to develop and implement the marketing budget to support the organization at large, • Identify and prioritize key audience segments, creating tailored campaigns to increase engagement and conversion., • Develop multi-channel campaigns that integrate email, social, website, advertising, and partnerships., • Leverage analytics, surveys, and ticketing data to guide strategy and refine messaging.Audience Development & Campaign Execution, • Oversee the creation, scheduling, and optimization of targeted owned and paid marketing campaigns across all platforms for diverse audience groups. This includes but is not limited to media planning (and buying, as necessary) across email, social media, digital advertising, SEO, print, mailings, OOH, event sponsorships, cross promotions, and merch., • Work closely with Programming, Language Center, and Development teams to align campaigns with institutional priorities and revenue goals., • Oversee and actively coordinate lead-generating digital ad campaigns for the Language Center and Cultural Programs, managing both direct efforts on Meta and initiatives executed through our agency partner., • Establish and nurture relationships with vendors, agencies, and key stakeholders in the NYC arts and education industries, • Attend events on evenings and weekends as needed for content capture, merch sales, and in support of general marketing functionsContent Strategy & Management, • Lead the organization’s content strategy to ensure brand voice consistency, high-quality storytelling, and audience-focused messaging across all platforms, • Manage the editorial calendar in collaboration with the Senior Manager of Marketing Operations and the Director of Public Relations & Editorial to ensure cohesive campaigns across all platforms., • Oversee production of high-impact and consistently excellent creative assets in partnership with the Design team., • Collaborate closely with the Director of Public Relations & Editorial to ensure messaging is highly effective and consistent, • Collaborate closely with the Senior Manager of Marketing Operations to develop and execute strategic email marketing campaigns in support of L’Alliance New York’s brand and programs, • Stay at the forefront of AI-driven marketing tools and trends, regularly evaluating opportunities to integrate them into content creation, campaign optimization, and audience engagement., • Manage the marketing budget for all paid advertising, ensuring funds are allocated effectively.Box Office Strategy & Oversight, • Oversee and support the Box Office Manager to ensure smooth day-to-day operations and high-quality customer service., • Develop and implement pricing strategies to maximize revenue while balancing accessibility and audience growth., • Monitor ticket sales and box office performance, working with the Box Office Manager to deliver regular financial reports and updates against revenue goals., • Collaborate with Programming and Finance teams to align ticketing strategies with organizational priorities and audience development objectives., • Analyze sales patterns and audience behavior to inform marketing campaigns, promotions, and dynamic pricing opportunities.Team Leadership & Oversight, • Supervise and mentor the Social Media Coordinator and other marketing team members, providing guidance, professional development, and performance feedback., • Foster a collaborative environment within the Marketing & Communications team, • Communicate clearly, effectively, and collaboratively with the entire Marketing & Communications team and other departments to ensure marketing materials are executed efficiently, with minimal miscommunication or unnecessary revisions.Performance & Reporting This role might be a great fit if you: • Thrive at the intersection of creativity and data, able to dream up bold ideas and then measure their impact., • Have a knack for seeing both the big picture and the small details—and know when each matters most., • Are energized by collaboration and enjoy bringing together diverse voices and perspectives., • Balance a strategic mind with a “get it done” attitude, moving projects forward efficiently and effectively., • Stay calm under pressure, juggling multiple deadlines without sacrificing quality., • Are curious, adaptable, and quick to learn new tools, platforms, or strategies., • Take pride in mentoring and developing team members to reach their fullest potential., • Care deeply about the arts, culture, and education—and are excited to connect people to these experiences., • Are self-motivated with an entrepreneurial spirit, detail-oriented, and thrive working in a collaborative, mission-driven environment, • Are passionate about culture, language, education, and storytelling Experience & Qualifications, • Bachelor’s degree in Marketing, Communications, or related field preferred., • 6-8 years of progressively responsible marketing experience, preferably in the NYC arts, cultural, or education sector., • Proven track record of audience development, segmentation, and multi-channel campaign management., • Extensive experience in a wide range of marketing strategies, including digital, email, social, print, and OOH, • Strong project management skills, with experience managing a complex marketing calendar with competing priorities., • Expertise in email marketing, social media strategy, and content creation best practices., • Proficient in analytics tools (Google Analytics, email reporting platforms, social insights)., • Strong leadership skills with a clear communications style and proven experience in managing and mentoring direct reports and conflict resolution, • Exceptional copywriting and editing skills with a keen eye for style, branding, and detail., • Knowledge of emerging marketing technologies, including AI tools, with the ability to assess and recommend innovative applications for audience growth and engagement., • Ability to work independently and collaboratively with cross-functional teams., • Familiarity with email platforms, CMS, and collaborative tools (Google Workspace, Asana, Wordpress, MailChimp, etc.), • Must be able to work on select evenings and weekends at L’Alliance New York events in Manhattan and Montclair, NJ, • Primary or bilingual fluency in English required; French language proficiency a strong plus., • The opportunity to contribute your technical expertise to a culturally rich, impactful nonprofit that connects diverse francophone communities with New York and beyond., • A collaborative, multilingual team culture that values creativity, kindness, and cultural curiosity., • Flexible work arrangements designed to respect your time and work-life balance., • Complimentary French classes and discounts on our vibrant cultural programs—perfect for deepening your connection to francophone culture. TO APPLY: TO APPLY: Please submit a resume, cover letter, and two references to the People & Culture Department at . Please note: Due to the volume of applications we receive, only candidates selected for an interview will be contacted. Employment at L’Alliance New York is at-will, meaning that either the employee or the organization may end the employment relationship at any time, with or without cause or notice, unless otherwise specified in a written agreement. If you require a reasonable accommodation to participate in the application or interview process, please reach out via the same email address. L’Alliance New York is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, marital status, religion, gender, sexual orientation, national origin, disability status, citizenship status, protected veteran status, or any other characteristic protected by law. Powered by JazzHR z7mFB7NJUj

Job Description Director of Coordination Full-Time | On-Site | Boro Park, Brooklyn 110-120K We are seeking a dynamic, emotionally intelligent Director of Coordination to lead and mentor a high-performing, multilingual team responsible for caregiver scheduling, communication, service coverage, and incident resolution. This is a hands-on leadership role that requires strategic thinking, strong management skills, and a passion for guiding teams to excellence. You'll be at the heart of our coordination department—driving operational efficiency, ensuring quality service delivery, and fostering a culture of accountability and collaboration that directly impacts caregiver success and client satisfaction. Key Responsibilities: * Lead, support, and inspire a team of coordinators overseeing caregiver scheduling, daily service delivery, and client communication. * Ensure full shift coverage, including proactive management of last-minute or emergency staffing changes. * Develop and enforce workflows for accurate and timely caregiver-patient matching. * Monitor and uphold service quality in alignment with DOH regulations and agency standards. * Oversee payroll preparation and documentation accuracy while maximizing billable hours. * Implement systems for efficient communication, documentation, and visit confirmation tracking. * Resolve incidents, grievances, and service disruptions with a calm, solution-oriented approach. * Serve as a visible leader—accessible to staff and capable of making sound decisions under pressure. * Collaborate cross-functionally with HR, compliance, and QA teams to improve internal processes and ensure audit readiness. Required Qualifications: * Home care coordination experience required, with solid knowledge of LHCSA regulations and Medicaid eligibility/ineligibility. * Minimum 3 years' leadership experience, ideally managing a multicultural team in a high-volume, fast-paced environment. * Demonstrated ability to mentor and coach staff, hold team members accountable, and have direct but empathetic conversations. * Proven success in caregiver scheduling, incident handling, and service continuity. * Tech-savvy and highly organized; comfortable using Microsoft Office, spreadsheets, coordination platforms, and ticketing tools. * Strong interpersonal, written, and verbal communication skills. * Experience with service documentation, incident reporting, audits, compliance, and plan of correction development. * Ability to analyze operational reports (missed visits, overtime, coverage gaps) and take effective, timely action. * Committed to full-time, on-site work with after-hours availability for urgent matters. * High emotional intelligence, cultural sensitivity, and a proactive, can-do attitude. Preferred Qualifications: * Experience with waiver programs, start-ups, or contract/service expansions. * Spanish and/or Yiddish fluency strongly preferred. * Skilled in Excel, Smartsheet, or similar tools. * Experience in recruitment, caregiver engagement, and retention strategies. * Background in developing or leading QA, training programs, or internal audits. * Comfortable working with diverse client populations and developing culturally responsive workflows. * Has created or contributed to SOPs, policy manuals, coordinator handbooks, or training materials. Email resume to: *

Job DescriptionJob Title: Office ManagerLocation: New York, NY (On-site or hybrid as needed) Salary Range: $70,000 – $90,000 per yearAbout the RoleWe are seeking a driven Office Manager to lead the launch and ongoing operations of our new office in New York. This is a foundational role- ideal for someone who thrives in fast-paced environments, enjoys building systems, and wants to shape the culture and infrastructure of a growing team.Key ResponsibilitiesOffice Setup & Launch • Lead all logistics for establishing a new office: equipment setup, vendor coordination, and compliance with local building and safety regulations., • Foster a positive, inclusive office culture aligned with organizational values., • Plan and execute team events, wellness initiatives, and cultural touchpoints to strengthen engagement and morale., • Develop and maintain office policies and procedures, covering expense guidelines, visitor protocols, equipment use, onboarding checklists, and emergency readiness., • Support creation of an employee handbook or operations manual that balances company culture with compliance requirements., • Act as the central hub for operational efficiency, working closely with team leads across functions (marketing, finance, IT, HR, etc.)., • Manage vendor relationships (cleaning, security, courier, office services) for quality and cost efficiency., • Oversee administrative tasks: scheduling meeting rooms, coordinating visitor access, managing mail, and tracking supplies., • Advanced user of Microsoft Office (Outlook, Word, Excel, PowerPoint)., • 3–5 years of experience in office management or related roles, ideally within a creative or fast-growing company., • Proven experience planning and launching new office spaces or leading major operational transitions., • Strong background in creating and managing policies and procedures., • Demonstrated ability to foster positive office culture and employee engagement., • Exceptional organizational, multitasking, and communication skills., • Strong proficiency in Microsoft Office and office technologies., • The opportunity to build something meaningful-your work will define the foundation of the NYC office., • A dynamic, fast-paced environment where innovation and collaboration are valued., • Competitive compensation and benefits aligned with experience.

Job Description ABOUT THE OPPORTUNITY: Daybreaker, the morning dance movement with 500K community members in 30 cities around the world and now online, is seeking an experienced performance marketing leader to improve, grow, and lead our marketing team. This is a growth and performance based marketing role and prior experience in leadership growth marketing experience is a must. Our ideal candidate is a passionate leader, highly analytical and data-driven, experienced in membership and recurring B2C revenue models, and in growing our ticketing. The Marketing Manager will report to Daybreaker's co-Founders (also CEO, CCO) and COO. RESPONSIBILITIES: • Lead growth for ticketing and attendance in virtual and IRL events. (250k+ attendees in 2020), • Lead list growth for email, social and SMS., • Lead management of strategy and flows for email along side our Head of Comms., • Own Daybreaker's marketing calendar across email, press, social and site updates., • Support PR strategy managing an external agency, and strategize Daybreaker's influencer marketing strategy., • Co-manage a paid marketing plan and digital agency along side our CEO and COO., • Drive team towards a more data-driven approach to marketing, and implement new reporting systems to help drive team’s decisions., • Dive deep into areas of marketing not (yet) covered by existing team members, • Ensure tight execution of all Daybreaker marketing programs -- online and offline. Daybreaker is a social enterprise and morning dance and wellness move-ment in 30 cities around the world with a community of 500K+ and growing. Our bread and butter is morning events that start with a yoga + fitness experience followed by a dance party, all before work. We are a substance-free community and are reimagining how humans socialize (in the morning / without alcohol or drugs). We are experience designers and community builders with a results-oriented management team that is set on building a lasting movement that solves major societal problems: loneliness and isolation. As a member of the Daybreaker team, you will be welcomed into our global family of epic humans, dedicated to spreading love and mischief around the world. At Daybreaker, we don’t sell a product, we share a feeling. Requirements • Must have leadership experience, including management of a diverse marketing team including digital marketing, offline marketing, out-of-home campaigns, social media, PR, both in-house staff and outside marketing agencies., • Balance of thought leader and detail-oriented data-driven doer, • Having an MBA is nice, but equal opportunity is given to degreeless entrepreneurs who have a history of CRUSHING IT!, • Salary: Competitive base plus exciting performance bonuses based on revenue targets, • Health / Dental / Vision insurance plans after 60 days, • Matching 401k program after 1 year, • Flexible PTO after first 6 months, • A global network of creatives and entrepreneurs in our Daybreaker cities, • Dancing! Lots of dancing! And seeing people cry tears of joy all the time at our events around the world :)

Job DescriptionSalary: $80,000 - $100,000 Position: SR.Project Engineer Solutions Architect Engineer Department: Project Team Reports to: Project Manager Job Summary: My IT Crews clients will require work that falls outside the scope of their standard agreement, often varying in length and complexity. As Project Engineer, you will not only perform professional services based on established policies, procedures, and checklists, but you will also be responsible for designing project work to ensure solutions meet client needs and expectations. You are tasked with upholding best practices, maintaining project integrity, and adhering to budgets and timelines, all while exceeding client expectations. Additionally, youll be accountable for tracking project hours and timelines, identifying tasks that are out of scope and may require change order procedures. Success in this role means consistently delivering projects on time and within budget, and always aiming to surpass client satisfaction benchmarks. Job Responsibilities: Client Onboarding • Lead technical onboarding for new clients, including discovery, documentation, and environment assessments., • Standardize and align client environments with MSP best practices (Active Directory, Azure AD, M365, security baselines, backups, monitoring, etc.)., • Ensure client systems are integrated into ticketing, RMM, and monitoring platforms., • Document and validate environment details in our documentation portal., • Collaborate with AM and Client Success teams to set short- and long-term technical priorities for the new client., • Train client staff on relevant tools, workflows, and best practices., • Design and implement network projects, including upgrades and migrations., • Demonstrate strong technical knowledge of routing, switching, firewalls, VPNs, wireless, and network segmentation., • Assess current environments and identify opportunities for improvement., • Develop detailed migration and upgrade plans aligned with industry best practices., • Oversee all phases of network projectsfrom planning to deployment and post-implementation support., • Ensure solutions are scalable, secure, and meet client requirements. Architectural Design & Review • Service customers by identifying their needs and engineering solutions, alongside the AM., • Provide scopes in a timely manner based on Client Success team priorities., • Evaluate client requirements and design solutions leveraging best-in-class technology., • Prepare detailed project scopes of work (SOW) and cost estimates., • Participate in post-project reviews to improve future proposals., • Develop comprehensive project work plans for all project types, including:, • Phases: Define logical stages of the project., • Tickets & Tasks: Break down deliverables into actionable service tickets and tasks., • Resources: Identify all personnel requirements (on-site engineers, remote resources, vendor coordination)., • Dependencies: Map prerequisites and ensure proper sequencing of tasks., • Checklists: Ensure every step is documented against company standards and client requirements., • Execute projects following approved work plans, checklists, and procedures., • Ensure the delivered solution meets clients business requirements., • Track actual hours vs. budgeted hours and report variances., • Identify and escalate out-of-scope requests requiring change orders., • Maintain clear and accurate project documentation, including ticket notes, diagrams, overall documentation., • Build and enforce standards for client environments based on completed projects., • Track and report on individual and project KPIs, including utilization, error rates, budget adherence, and documentation quality., • Mentor and guide junior engineers during projects., • Lead project teams, including assigning tasks and coordinating onsite resources., • Collaborate with Account Managers, to ensure alignment with client goals., • Provide feedback on recurring problems and process improvement opportunities. What does success look like: Project Engineer KPIs • Billable Utilization: >80%, • Project Error Rate: <3.5%, • Budget Adherence: 90110% of estimated project hours, • On-Time Delivery: 90110% of project timelines, • Documentation Quality: IT Glue score >600, • Work Plan Completion Rate: 100% of projects have a documented work plan (phases, tickets, tasks, resources) prior to kickoff., • Task Assignment Accuracy: 95% of tasks are assigned to the correct resource (onsite vs remote, junior vs senior)., • Dependency Alignment: 95% of work plans correctly capture and sequence dependencies to avoid delays., • Template Utilization: Work plan templates are used and customized for at least 90% of projects, ensuring consistency., • Change Order Capture: Out-of-scope work is identified and documented in the work plan >90% of the time before implementation begins.

Job Description Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance. Who are we looking for? Merge is looking for an Engineering Manager to manage our expansion engineering team. Expansion engineering is a backend team that powers the core sync engine at the heart of Merge, which is how we process data from all the different sources we integrate into. What you will do: • Own and manage one of our core engineering teams of 5-10 engineers, creating a culture of quality, excellence, and growth, • Work cross-functionally with product, engineering, sales, finance, leadership, and other teams to execute company goals, • Build and grow the roadmap for your team while considering strategic direction, resource allocation, organizational alignment, and more, • 2+ years experience managing and hiring engineers on teams ranging from 5-10 reports, with 6+ total years of experience in fast paced engineering roles, • Experience managing a high-performance team of both junior and senior talent in fast paced, startup-like environments, • Familiarity with technologies, programming languages, and frameworks, such as Django, Python, React, Postgres, SQL, AWS, RDS, Docker, and Kubernetes, • Experience planning team roadmaps and goals as a product-minded engineering leader, • The cash compensation range for this role is $200,000-245,000. LinkedIn Top Startups 2023 Forbes Next Billion Dollar Startups 2023 G2 Fastest Growing Products 2024 Benefits • Unlimited PTO + 10 company holidays, • Pre-Tax commuter benefits, • 100% covered health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend, • In office snacks and free dinner when working past 7pm

Job DescriptionCompany Description Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities. Operating in Boston, Camden, New York City, Newark, and Rochester, we are committed to closing the college completion gap and preparing every student for college and beyond. Our students consistently exceed national benchmarks, reflecting our dedication to their success. We invest deeply in our educators, offering weekly coaching, feedback, and professional development to ensure excellence in teaching and leadership. Join us to work hard, do good, and make a lasting difference! Job Description As an Associate, Human Resources – Operations, you’ll be the first call when employees and leaders need support, making their work day smoother and more impactful. You’ll drive onboarding, compliance, and HR programs that keep our team engaged and thriving while advancing Uncommon’s mission. In this role, your cross-functional work will turn feedback and data into smarter HR solutions that power our entire network forward. Responsibilities: • Provides daily HR support to our employees and managers, using customer service ticketing systems (Zendesk), knowledge library, and other resources., • Assists HR team leaders with planning and rollout of HR programs and initiatives., • Serves as an escalation point for leaders, handling critical and time-sensitive issues with efficiency, clear communication, and a supportive mindset., • Effectively onboards employees, including ensuring I-9 compliance, management of daily administrative transactions, a smooth experience for staff and managers, and that employees receive necessary information in a timely manner., • Successfully implements HR processes. Ensures network-wide adoption of policies and programs by responding to feedback and assisting implementation., • Educates and supports staff to facilitate an understanding of new functions, policies, or protocols; communicates and documents processes clearly and consistently., • Assesses adherence to compliance requirements to achieve operational excellence., • Conveys clear timelines to leaders and staff to support them in successfully managing their time tracking, • Performs daily/weekly maintenance and analysis of HR data in the HRIS platform and HR systems., • Evaluates workstreams; makes data-driven recommendations for improvements., • Troubleshoots functional and system issues in a timely manner, ensuring quick and thorough resolution, and/or escalating to the Systems team manager as necessary.Qualifications Education Requirements: • 5-6 years of professional experience, • Proficient with Microsoft Office and Google Suite products, • Proficient in HRISs, ideally Workday, • Strong employee focus and an ability to work effectively with a wide range of constituents, • Excellent interpersonal and communication skills, with demonstrated ability to speak and write clearly and persuasively, • Excellent organization, time management, and follow-up skills, • Ability to prioritize and demonstrate an appropriate sense of importance, • Strong attention to detail, • Experience with Zendesk or other ticketing platforms, • Ability to take and execute feedback with a curious and growth-oriented mindset, • 3 days in person in our central office in Manhattan, • Quarterly school visits or routine local travel (within a region), • Once a year travel for new hire professional development Additional Information Our people are what make us Uncommon. We offer competitive compensation and comprehensive benefits that support the personal health, wellness, and finances of our staff and their families. Our compensation philosophy values equity & fairness and attracting & retaining top talent. Compensation The full compensation range for this role is $64,000-$75,300. Typically, new hires who fully meet all qualifications listed in the job description will start at $67,800. Starting compensation below this reflects candidates with less experience or qualifications. Offers near the top end of the range are reserved for candidates who significantly exceed the qualifications, bringing extensive experience and specialized expertise beyond what is listed. Compensation determinations consider relevant professional experience and tenure with Uncommon Schools. Additionally, because we value internal growth and tenure, current staff members are not subject to salary caps within this range. Benefits • 19 days of paid time off in addition to three weeks of paid winter and summer org-wide holidays, • Extensive, best-in-class training and development, • Comprehensive Health, Dental, and Vision insurance plans, • 403(b) retirement savings program + employer match, • Paid leave of absence options (parental, medical, disability, etc.), • Mental health and counseling support + wellness benefits At Uncommon, we believe that a supportive and welcoming environment helps our students, staff, and community thrive. We are dedicated to building a team that brings a wide range of perspectives and experiences, reflective of the communities we serve---with over 70% of our staff identifying as people of color. Our organization values respect and open dialogue on important topics that shape our school culture. As an equal opportunity employer, Uncommon provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We also ensure that individuals with disabilities receive all privileges and benefits associated with employment and are provided reasonable accommodations for the interview process and to perform core job functions. If you would like to request an accommodation, please email .

Job Description About See Tickets See Tickets is an international ticketing organization which has been offering a comprehensive suite of ticketing, marketing and support solutions for top events for over 25 years. In 2016, See Tickets acquired Flavorus in Los Angeles, California, creating See Tickets North America. With the industry’s most user friendly ticketing platform, our experienced team serves over 5,000 promoters, festivals, performance venues, sporting events and monuments including Glastonbury Festival, Manchester City Football Club, Beautycon, Spring Awakening and The Eiffel Tower. We operate under the See Tickets brand in the US and the UK and the Digitick brand in France. See Tickets is a wholly-owned subsidiary of Vivendi SA, a Paris-based international Media and Content business. About the Role The Staff Accountant position will be part of the Finance and Accounting Group of See Tickets US, assisting in multiple responsibilities throughout the department. Reporting to the Accounting supervisor, they will contribute to the day-to-day function in the US accounting group and work with other business partners to ensure accuracy and timeliness of deliverables. They will be an active contributor to the monthly close process and must be comfortable working with multiple systems and help improve processes as the team expands. This position is remote. Responsibilities list below but not limited to: • Strategic analysis of client contracts for Weekly Payments., • Make weekly payments to clients - Pre-Settlements/Club Events, • Prepare Weekly ACH Batch Upload for client payments, • Record Weekly client payments in Quickbooks, • Monthly bill/invoicing for our AR clients - Authorize.net and other Miscellaneous billings, • Collection of outstanding fees and miscellaneous items billed, • Record client’s receivables (payments) into Quickbooks Expectations • Strong time management skills, • Meets Deadlines, • Highly organized with great attention to detail, • Strong analytical skills, • Openness to collaborating, • Ability to work independently, • Good communication skills - much interaction with internal and external customers, • Bachelor’s Degree with focus in Accounting/Finance, • 3-5 years of Accounting experience is a must, • Direct knowledge of accounting processes and functions, • Strong experience working with other ticketing experience and platforms is preferred., • Must be authorized to work in the United States Benefits • Health Care Plan (Medical, Dental & Vision), • Flexible Spending Accounts (Health, Dependent Care, and Commuter), • Employee Assistance Plan, • Retirement Plan (401k, IRA), • Life Insurance (Basic, Voluntary & AD&D), • Additional Voluntary Benefits (Accident Insurance, Group Legal Plan, Critical Illness Insurance, Hospital Indemnity Insurance), • STD/LTD, • Paid Time Off (Vacation, Sick & Public Holidays), • Family Leave (Maternity, Paternity), • Gym Stipend, • Charitable Donation Match

Job Description Position: Building Operating Engineer ABOUT THE POSITION ATG Entertainment is seeking a full-time Facilities Manager to oversee and coordinate all building facilities and maintenance operations. This position requires hands-on work, proactive problem-solving, and collaboration with internal teams and external vendors to ensure a safe, functional, and well-maintained venue. Note: As designated landmark venues, all facilities and maintenance work must comply with local historic preservation and landmark regulations. Hourly Rate: $41.41 per hour Schedule: Guaranteed 40 hours/week – must work 6 days per week, including holidays and weekends. Overtime may be available but is not guaranteed. Position Summary We are seeking a skilled Building Operating Engineer to join our team, responsible for the safe, efficient, and reliable operation of our facility’s mechanical, electrical, and building systems. You will be working in our landmark theaters, interacting with the public, supporting live performances, and ensuring all building systems run smoothly for shows and events. This position requires hands-on technical ability, strong troubleshooting skills, and the ability to work collaboratively in a team environment. Required Certifications • S-12 Citywide Sprinkler Certificate, • S-13 Citywide Standpipe Certificate, • S-95 Supervision of Fire Alarm Systems, • Q-99/Q-01 Refrigeration Operating Engineer License Minimum Qualifications • At least 1 year of experience as a building operating engineer or in a similar role., • Must join Local 30 Union within 60 days of hire., • Experience with BMS (Building Management Systems) and HVAC operations, including heating systems., • Basic experience in minor plumbing, electrical work, and general building maintenance., • Hands-on troubleshooting skills with a proactive approach to problem-solving., • Must be a team player with strong communication skills., • Comfortable working in a public setting and during live show operations. Work Schedule Tuesday, Thursday, Friday: 3:00 PM – 11:30 PM Wednesday, Saturday, Sunday: 12:00 PM – 11:00 PM Monday: Typically scheduled day off – subject to change based on show schedules. Responsibilities • Operate, maintain, and troubleshoot building systems including HVAC, BMS, plumbing, and electrical., • Ensure compliance with all safety regulations and certification requirements., • Perform preventive maintenance and minor repairs as needed., • Support show operations by ensuring all building systems are functioning properly during performances., • Interact professionally with the public, production teams, and other staff members., • Collaborate with team members to maintain optimal building performance. ATG: Nothing beats the energy and excitement of a great live performance. That’s why our mission is to bring the very best in music, theater, comedy, and more, to the largest possible number of people. Since 1992, we’ve grown to be a world leader in live entertainment. 10 million people a year attend live performances at one of our 50 iconic venues across North America, the United Kingdom and Germany. That number keeps growing. We partner with the world’s top creative talent and present critically acclaimed productions which have won more than 80 Tony and Olivier Awards over the years. We also operate some of the world’s most popular theatre ticketing sites, with 11 million and counting customers getting their tickets directly from us. People are at the heart of our success. Our core values - Passionate, Smart, Collaborative and Ambitious – are about our people. Thousands of people work for ATG worldwide and it’s their passion and commitment that allows us to create great live entertainment experiences. Learn more about ATG, visit ATG’s Inclusion, Diversity, Equity, & Access Mission Statement A Stage for Everyone Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.

Job Description At TixTrack, we support our clients by creating superior ticketing solutions for performing arts and cultural institutions through a combination of modern technology, beautifully simple design, and the art of listening. Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Our core product, Nliven, is a a real-time platform that helps venues manage ticket sales efficiently while creating a more engaging buying experience for customers. With a presence across both the US and UK, we are anticipating robust growth in 2025. Even with a highly dispersed, largely remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”. About The Role The Senior Product Manager helps shape and execute the product strategy of Nliven and its related offerings. In this role, you’ll work closely with cross-functional teams to deliver features that bring real value to our clients and their customers. Reporting to the CTO, you’ll play a hands-on role in guiding the product lifecycle from concept to launch, focusing on delivering user-centric solutions. You’ll collaborate with Design, Engineering, and other teams to drive innovation while ensuring the product continues to evolve to meet business goals and customer needs. This position is full-time and fully remote. Candidates must be located within one of the following states: California, Colorado, Connecticut, Florida, Louisiana, Minnesota, New Jersey, New York, North Carolina, South Carolina, Oregon, Texas, Virginia or Wisconsin. Candidates may be required to travel and/or meet up in-person from time to time. There may also be an expectation in the future for hybrid work in a local office. About You • You are a passionate product manager with a proven track record of success in the SaaS space, ideally with experience in the dynamic world of ticketing or e-commerce., • You excel at balancing both strategic thinking and tactical execution to bring products from concept to reality., • You are experienced in working cross-functionally with engineering and design to drive product success., • You bring a deep understanding of the entire product lifecycle, from discovery to delivery., • Data is your compass, guiding your strategic decisions and fueling a culture of continuous improvement., • You are passionate about customer-centric innovation and continuously improving the user experience.What You'll Do, • Be a tireless advocate for our customers, gathering and analyzing feedback to shape product requirements and deliver exceptional user experiences., • Stay ahead of the curve by researching industry trends and competitive landscapes, identifying opportunities to expand our product offerings and market reach., • Establish and monitor key performance indicators (KPIs) to measure product success, identify areas for improvement, and inform data-driven decisions., • Lead key aspects of Nliven’s product development, collaborating closely with Product, Design, Engineering, Sales, and Customer Service to ensure smooth execution and alignment across teams. Foster a culture of continuous improvement and collaboration to enhance the product development process., • Develop and implement product strategies that align with the company’s vision, leveraging customer and stakeholder feedback to drive meaningful enhancements., • Proactively identify opportunities to expand product capabilities, balancing user needs with technical feasibility, and working alongside Engineering to ensure a thoughtful approach., • Partner with the Design team to iterate on prototypes and address challenges, promoting a culture of creative problem-solving and innovation., • Collaborate with senior management to create product roadmaps and strategic plans, ensuring alignment with the broader company goals and long-term vision., • Write and maintain clear, actionable product requirements documents (PRDs), ensuring they align with product goals and are reviewed with key stakeholders., • Work directly with clients to deeply understand their challenges, using these insights to inform product decisions and ensure we’re solving the right problems., • Manage resources and budgets effectively, delivering high-quality features while maintaining accountability for timelines and costs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice. What You'll Bring Minimum Requirements • Four or more years of proven experience in product management, with an understanding of B2B or B2B2C platforms, ideally complemented by experience in consumer-facing products and/or mobile applications., • Understanding of product management principles, methodologies, and best practices., • Technical understanding gained through experience working in product or a related field., • Master’s degree is a plus but not required. Essential Skills • Strong oral and written communication skills., • Ability to work independently, managing multiple projects and deadlines., • Possess strong analytical, decision-making, and creative problem-solving skills., • Strong attention to detail., • Ability to work cross-functionality and collaborate well with other teams., • Microsoft Office, • Google Suite, • Slack, • Zendesk, • JiraWhat We Value Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work. Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute. Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions. Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work. Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations. Our Commitment to Diversity TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strives to maintain an environment free of discrimination on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation ("protected characteristics"). We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. We are focused on building a culture that acknowledges and values diversity, equity, and inclusion. What We Offer • Base annual salary range of $140,000 - $165,000, commensurate with experience., • Annual bonus based on performance and company success, • 100% paid medical, dental and vision benefits for employee and dependents, • Company-paid life insurance, • Traditional and Roth 401k plans, • Learning & development opportunities with company reimbursement for eligible educational expenses, • Generous PTO and holiday schedule, • Flexible scheduling, • Working abroad opportunities, • Volunteer days off

Job DescriptionEntry-Level IT Administrator Job DescriptionEmpowering Everyday Operations Through Technology Position OverviewThe Entry-Level IT Administrator is a foundational role within the Digital Media Systems IT department, designed for motivated individuals eager to kickstart their career in information technology. This position provides a dynamic blend of responsibilities, ranging from managing IT support tickets and maintaining hardware/software inventory to assisting with web operations. The successful candidate will collaborate with senior IT personnel, support staff, and other departments to ensure seamless day-to-day operations and a robust technological environment. The salary range for the position is $55,000 to $60,000 per year, depending on experience. The Entry-Level IT Administrator position is a full-time position based in our Mount Vernon, NY headquarters and will also provide support (occasionally onsite) to our New York City-based postproduction studio (PostLab One.) Key Responsibilities • IT support ticket management (Help Desk), • Serve as the initial point of contact for all IT-related incidents and service requests submitted via the ticketing system, email, phone, or in person., • Log, classify, and prioritize support tickets according to company procedures and established service level agreements (SLAs)., • Diagnose, troubleshoot, and resolve hardware, software, and network issues for end-users, escalating complex problems to senior IT staff as needed., • Track ticket progress and provide timely updates and communication to requestors until resolution., • Document solutions for recurring issues in the company knowledge base to support continuous improvement and faster future resolutions., • Network administration, including security and data backups, • Inventory Management for IT equipment as well as our Rentals Business equipment, • Web Operations support, with light web developmentRequired Qualifications, • Associate degree or higher in Information Technology, Computer Science, or a related field (or equivalent experience)., • Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and standard software applications., • Familiarity with help desk ticketing systems and IT asset management tools., • Exposure to web content management systems (such as WordPress, Joomla, or Drupal) is a plus., • Strong analytical and problem-solving skills, with a keen attention to detail., • Effective communication skills, both written and verbal, with the ability to explain technical concepts in plain language., • Highly organized and capable of managing multiple tasks simultaneously while meeting deadlines., • Ability to work both independently and collaboratively within a team environment., • Commitment to continuous learning and professional development.Preferred Skills and Experience, • CompTIA A+, Network+, or similar entry-level IT certification., • Experience in troubleshooting hardware and software issues., • Familiarity with inventory or asset management practices., • Basic knowledge of website administration, HTML, or CSS., • Exposure to cybersecurity concepts and practices., • Customer service or support experience, particularly in a technical setting.Core Competencies, • Technical Aptitude: Quick to learn new systems, tools, and technologies, with the curiosity to explore solutions independently., • Customer Focus: Demonstrates patience, empathy, and a helpful attitude when interacting with end-users and colleagues., • Attention to Detail: Maintains accuracy in inventory records, documentation, and troubleshooting procedures., • Time Management: Prioritizes tasks effectively, ensuring prompt resolution of support tickets and timely completion of assigned projects., • Accountability: Takes responsibility for assigned tasks, follows through on commitments, and seeks guidance when needed.Equal Opportunity StatementOur organization is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, disability, sexual orientation, or other protected characteristics. This job description outlines the essential functions and expectations for an entry-level IT Administrator with a focus on IT support, inventory management, and web operations. The responsibilities and requirements may evolve to meet the changing needs of the organization and technology landscape.

Job Description Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors. Purpose of the Job: The Application Support Engineer is responsible for providing support and ensuring that the applications used within Made4net are effective and efficient. You will provide support to Made4net customers with integrations to make sure clients are set up for whatever they need. This is a customer-focused, hands-on role. The Application Support Engineer works closely with the IT and project management teams to identify and fix software issues and optimize application performance. Applicants should consider that demanding deadlines and quick responses are an essential part of this job. Made4net provides a 24/7 support service and Support Engineers participate in a rotating schedule of off-hours support. We are looking for an experienced support engineer to supplement our team covering our users and partners in the US and the broader North, South and Latin America clients. SPECIAL NOTE: This role will require travel, up to 25%. Travel to client sites will include participating in client training and go-live. Supply chain execution is a time sensitive mission critical environment. Description of responsibilities: ● Work with a team of dedicated engineers supporting client operations using Made4net’s applications. ● Providing responses and follow up to client issues and questions through direct phone assistance and ticketing/email system. ● Analyze and troubleshoot system issues and follow escalation procedures according to client service level agreements. ● Periodic follow up with clients to review status and ongoing needs. ● Participate in implementations during initial go live and system upgrades ● This role will require 20-30% travel to client sites ● Participate in a rotating schedule of off hours/on call for clients with 24/7 operations. TRAVEL: this position will require ability to travel up to 25%. Required Qualifications: • 5+ years of experience in enterprise-level application support, specializing in Tier 2 and above issue resolution. • Familiar with Windows Workstation and Server environments, • Familiar with Web Browser(s) and Web Server (IIS) environments • Familiar with SQL server databases and programming, • Strong knowledge of office tools, • Familiar use of Remote Desktop and VPN, • Preferred:, • Hosted Customer Support Experience, • Familiarity with AWS • Experience with use and support of enterprise applications such as ERP, CRM or similar., • Strong computer and application usage skills., • Work skills: o Working well in teams., • Good communications and people skills., • Responsiveness and adaptability., • Task oriented problem solving., • Time management. Core Competencies: Customer Focus- Building strong customer relationships and delivering customer-centric solutions Tech Savvy- Anticipating and adopting innovations in business-building digital and technology applications Communicates Effectively- Developing and delivering multi-mode communications that convey a clear understand of the unique needs of different audiences Job Type: Full-time, salaried exempt. Participates in a rotating on-call schedule. Work Location: In-Person and Hybrid. Must be within commutable distance to Teaneck, NJ, 07666. This position is hybrid with 3 days a week in office. Benefits Offered: • Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being, • Generous paid time off policy, • Company-matched 401(k) retirement plan to help you secure your future, • Tuition reimbursement program to support your continued education and career advancement, • Employee assistance program providing confidential counseling and support services for personal challenges, • Discretionary employee bonus program, • Employee Discounts and perks through our PEO Pay: $60,000.00 - $85,0000.00 per year This position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role. Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz. Job Description As a Controls Systems Technician, you will work with the maintenance team to maintain and repair conveyance, automation and facilities equipment to support operations uptime and improve reliability of our systems. This role is the resident expert in controls, PLCs, communication protocols, and automation. Shift: Wednesday to Saturday - 11am to 9:30pm You will.. • Maintain compliance with all safety, food safety, and security standards., • Perform preventive maintenance and routine inspections on assigned automation, robotics and control panels., • Perform troubleshooting of assigned out of service equipment and correct issues, act as an escalation point for lower level technicians, and escalate to leadership and/or vendors as needed for additional troubleshooting., • Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate., • Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics., • Lead root cause analysis of major downtime events., • Act as a network resource for technical issues and lead network-wide root cause analysis., • Develop maintenance personnel knowledge on intermediate to advanced automation, controls and robotics., • Partner with engineering on commissioning of new controls systems., • Audit vendor work to provide feedback to leadership on quality of work and SLA performance. You have.. • 4 - 6 years of experience with conveyor, automation, robotics, PLC troubleshooting/programming, communications protocols (Profi, DeviceNet, Ethernet TCP/IP etc.)., • Advanced understanding of PLCs and automated processes., • Advanced computer skills., • Ability to read and understand drawings, schematics and diagrams. ● In depth experience working with PLCs, HMIs, VFDs etc. to include programming, troubleshooting, repair and maintenance., • Ability to travel as necessary (up to 10%) for business purposes., • High School diploma or equivalent., • Excellent follow through, judgment, and common sense. "Make it happen" attitude. At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities. We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form. To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn. HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Job Description Counsel DEPARTMENT: Legal REPORTS TO: Senior Vice President and Chief Legal Officer; Senior Vice President & General Counsel FLSA STATUS: Exempt Description: Built upon our storied legacy, the New York Yankees look to attract the best possible talent not just on the field but in the front office as well. It is our shared responsibility to maintain the first-class reputation associated with the franchise in all aspects of our business. The Legal Counsel will be responsible for providing comprehensive legal support and service as directed to all departments and business units within the New York Yankees. Support and services will include the following areas: corporate/commercial transactions, general corporate matters, regulatory compliance, and other functions within the Legal Department. Primary Responsibilities: • Support the New York Yankees on a broad range of corporate/commercial transactions, including with respect to: ownership interest transfers; financings; real property; joint ventures; acquisitions; investments; advertisers and sponsors; ticket holders; technology licenses; media and other rights licensees; commercial vendors (including stadium operations vendors); events; and government entities., • Support general corporate matters, including: creation and maintenance of corporate entities; transactions affecting corporate structure; and corporate secretary functions., • Render advice regarding operational legal documents including in the following areas: corporate structure; advertising and sponsorships; ticketing; stadium operations; media relations; community relations; security; finance; events; and human resources., • Render advice regarding city, state, federal and foreign laws and regulations, as well as MLB rules and regulations, applicable to the New York Yankees’ businesses; develop and support regulatory compliance routines and tasks; and work with and support employees in responding to regulatory requests, reporting and other matters., • Support the Legal Department with respect to its internal functions, including document management, budget management and information tracking., • Maintain confidentiality of all tasks; interact with all internal and external constituencies collaboratively, professionally and consistent with the New York Yankees’ high standards., • Perform other duties as requested. Qualifications and Experience: • Bachelor’s degree and J.D. from an accredited law school., • Minimum four (4) years’ progressive, broad-based transactional and corporate law experience in a law firm, with preference to experience within mergers and acquisitions, private equity or finance practice groups., • Admission to the New York State Bar and current status as a member in good standing., • Superior record of professional achievement and recognition., • Excellent writing, editing and oral communication skills, with keen attention to detail., • Flexibility and ability to work in a fast-paced environment and manage multiple projects simultaneously while prioritizing responsibilities and various deadlines., • Willing to learn new areas of law, acquire new skills and take on additional and new responsibilities as needed., • Ability to maintain high level of professional integrity, discretion and confidentiality, • Excellent computer aptitude including proficiency in: MS Office Suite (MS Word, Power Point and Excel), including ability to produce and utilize redlined and cumulative redlined documents, spreadsheets, Power Point presentations, tables and charts; Docusign; and Litera., • Ability to work extended hours including weekends as required by deadlines, workload, and event schedule. This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required of the employee. The New York Yankees are an Equal Opportunity Employer. The Company is committed to the principles of equal employment opportunity for all employees and applicants for employment. Salary range: $185,000 - $225,000 plus a comprehensive benefits package. Actual base salary offered is determined by several variables, including the applicant’s years of relevant experience, qualifications for the position, and unique skills.

Job DescriptionDescriptionOverview The Associate Director, Network Engineering leads NYPL's network infrastructure strategy, operations, and team to ensure secure, reliable connectivity across all library locations. This is a hands-on technical leadership role responsible for the architecture, deployment, performance, and security of NYPL's wired, wireless, cloud-based, and telecommunications networks. Supporting over 92 locations the role collaborates with IT, Capital Planning, and external partners to drive technology modernization while managing risk and maintaining operational excellence. The role also supports the architectural design and network strategy of community-based internet service projects that extend NYPL's reach beyond its physical branches. We are looking for someone we can count on to: Own: • Strategic direction and daily operation of NYPL's enterprise network infrastructure, • Fortinet ecosystem including FortiGate firewalls, FortiAnalyzer, and FortiManager, • Cisco Networks switching and routing environment, • AWS networking infrastructure including routing and site-to-site VPN connectivity, • Telecommunications architecture and vendor relationships, • Network Engineering team performance, resource planning, and career development, • Development, reporting, and execution of KPIs, SLAs, and performance metrics, • Network security architecture and controls at Internet, datacenter, cloud, and access layers, • Management of E-Rate and data/telecommunications agreements.Teach:, • Mentor and develop engineering staff, fostering technical growth and leadership readiness, • Build organizational understanding of network services and infrastructure dependencies, • Drive collaborative awareness of network impact across capital projects and IT initiativesLearn:, • NYPL's unique operational and public service challenges across distributed sites, • Evolving best practices for hybrid network design in public and nonprofit sectors, • Tools and processes to improve security, monitoring, automation, and accountabilityImprove:, • Infrastructure resilience, uptime, and performance monitoring, • Cross-team collaboration, planning alignment, and incident response maturity, • Build strong relationships with IT, Cybersecurity, and Capital Planning teams, • Begin assessing NYPL's network health, architecture, and documentation, • Familiarize with existing performance metrics, tools, and team capabilities, • Conduct hands-on validation of network and firewall configurations, VPN tunnels, and WAN circuit health3 months, this person will:, • Develop a roadmap for future network upgrades, tooling improvements, and staffing, • Ensure core monitoring, ticketing, and configuration tools are optimized and operational, • Begin tracking and reporting service delivery metrics aligned to team goals, • Lead expert-level troubleshooting and resolution of high-complexity technical issues across network, cloud, and security systems6 months and beyond, this person will:, • Demonstrate leadership in cross-functional planning and project execution, • Deliver measurable improvements in uptime, incident response, and team performance, • Lead and support strategic initiatives expanding NYPL’s digital and physical network presence Core Responsibilities • Lead and participate in architecture, deployment, and administration of NYPL's enterprise network (Cisco routers/switches, Fortinet firewalls, Aerohive WiFi, AWS networking components), • Manage connectivity across 94+ locations using dark fiber, MPLS, high-speed circuits, secure cloud connections, and telecom infrastructure, • Maintain network security through segmentation, firewall policies, VPNs, and NAC integration, • Own the Fortinet stack including FortiAnalyzer reporting and FortiManager configuration workflows, • Administer AWS networking, including VPC design, Direct Connect, security groups, route tables, and VPN management, • Lead technical planning and implementation for capital projects and new site builds, • Guide incident response efforts and serve as Tier-3 escalation point for network issues, • Define and report on network KPIs including uptime, latency, incident resolution time, and SLA adherence, • Lead vendor assessments, equipment evaluations, and procurement processes, • Provide network architecture and support for community-based internet service programs extending Library access beyond brick-and-mortar locations, • Track and manage all network circuits and connectivity services, including E-rate bidding, contract renewals, and spend managementCollaboration & Communication, • Partner with Capital Planning on infrastructure design and timing alignment, • Coordinate with Cybersecurity, IT, and Service Delivery teams to ensure end-to-end service health, • Clearly communicate risks, project status, and metrics to IT and Library leadership, • Lead cross-functional working groups on network-related change initiatives, • Work closely with Finance and IT Strategy to track circuit expenditures., • Optimize utilization of Jira and Product Management principles to track and report on work. Required Education, Experience & SkillsRequired Education & Certifications • Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent professional experience, • CCNP or equivalent certification in routing, switching, or security, • Valid Drivers LicenseRequired Experience, • Minimum 8 years of experience administering enterprise-scale network infrastructure across distributed environments, • Minimum 5 years of direct team management experience in complex organizational settings, • Experience with public sector, nonprofit, or mission-aligned organizations, • Proven experience managing telecom and ISP vendor relationships and infrastructure contractsRequired Skills, • Exceptional verbal and written communication skills for technical and non-technical audiences, • Strong leadership and people management skills; demonstrated ability to build and motivate high-performing teams, • Advanced troubleshooting skills and capacity to operate under pressure during critical incidents, • Hands-on expertise with firewalls and platforms (FortiGate, Cisco, etc.), • Hands-on expertise of Cisco IOS, switching/routing protocols (BGP, EIGRP), VPN, ACLs, and LAN security, • Hands-on expertise managing enterprise WiFi solutions (Meraki, Extreme, etc.)., • Experience with cloud networking (AWS, Azure, GCP) and hybrid environments, • Familiarity with network performance and security monitoring tools (e.g., SolarWinds, Cacti, WhatsUp), • Strong knowledge of telecom infrastructure and connectivity strategies for distributed sites, • Proven ability to define and measure performance metrics, KPIs, and service outcomesManagerial/Supervisory Responsibilities, • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work, • Be Welcoming and InclusiveWork Environment, • Primarily office-based; requires occasional site visits across NYPL locations, • On-call availability for network incidents, including evenings and weekendsPhysical Duties, • Occasional lifting/moving of network equipment Union/Non Union Non-Union FLSA Status Exempt Schedule • Hybrid schedule, 3 days on-site, • Standard business hours The New York Public Library Salary Statement At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. Union Salaries are determined by collective bargaining agreement(s).

Job DescriptionPURPOSE: This role protects the organization's IT infrastructure, data, and systems from cyber threats by designing, implementing, monitoring, and maintaining comprehensive cybersecurity measures. It blends cybersecurity engineering, incident response, system monitoring, vulnerability management, and cross-functional collaboration to ensure ongoing information security and resilience. JOB RESPONSIBILITIES: • Monitor and promptly respond to all security alerts and crises., • Being available, on a reasonable basis, for 24/7 incident response in some form., • Monitor, collect, and manage IT logs from all IT systems for SEIM type approach., • Developing, implementing, and enforcing organization-wide security policies and best practices., • Triage and troubleshoot IT security systems to help minimize disruptions in our IT monitoring systems., • Identifying and resolving vulnerabilities within existing IT infrastructure and systems., • Performing regular penetration tests and providing detailed reports., • Document incidents, known breaches, and vulnerabilities using the firm’s helpdesk ticket and documentation systems., • Collaboration with Security vendors/consultants to assess potential security issues., • Collaboration with Infrastructure team on maintaining firewalls and IDS/IPS systems., • Collaboration and backup support to Infrastructure Team for network maintenance., • Collaboration with the Information Systems Department to recommend and improve security on IS systems., • Act as the escalation support to the Help Desk Team in resolving security issues., • Provide mentorship and guidance to the Help Desk Team, fostering a culture of secure measures., • Participation in IT related projects on deployment and upgrades to IT infrastructure and systems., • 12 Years minimum experience in Network Engineer and Support Roles., • 5 Years minimum experience in Cyber Security Roles, • Clear and Concise written and verbal communication skills., • Advanced Knowledge of Computer Related Hardware, Accessories and Cables., • Advanced Knowledge of Microsoft and Azure Management Services., • Intermediate Knowledge of Microsoft Office Applications (Outlook, Word, Excel, PowerPoint), • Intermediate Knowledge of Microsoft 365 Applications (Teams, SharePoint, OneDrive), • Intermediate Knowledge of Microsoft Project and Visio., • Intermediate Knowledge of Microsoft SCCM and Intune., • Intermediate Knowledge of Apple macOS – From macOS 12 (Monterey) through 15 (Sequoia), • Intermediate Knowledge of Apple iOS – From 8 through 18, • Intermediate Knowledge of Android OS – From 9 through 15, • Intermediate Knowledge of Microsoft Windows OS – From 10 & 11 (24H2), • Intermediate Knowledge with Video Conference Systems, • Intermediate Knowledge with VoIP Phone Systems, • Intermediate Knowledge of EDR/MDR Systems, • Intermediate Knowledge of NDR/Darktrace Systems, • Basic Knowledge of RMM Systems., • Basic Knowledge of Helpdesk Ticketing Systems., • Advanced Knowledge of Firewall Technologies and Systems., • Intermediate knowledge of Microsoft Active Directory, Office 365, and Entra ID Management tools., • Advanced Knowledge of Networking Technology Protocols (i.e.: TCP/IP, SSL, DNS, DHCP, NTP, SNMP, SMTP, SSH) Please note: We are unable to sponsor employment visas for this position. Candidates must be authorized to work in the United States without current or future visa sponsorship. WHO WE ARE: Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community. Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Powered by JazzHR htLJjlgw8Y

Job Description Merge enables B2B companies to add hundreds of integrations to their products, making it easy to access and sync their customers' data. We offer Unified APIs that provide normalized data across key software categories, including accounting, HRIS, ATS, CRM, file storage, and ticketing. Thousands of companies trust Merge to power their integrations, enabling them to unblock sales, reduce customer churn, accelerate time to market for new products, and save engineering costs and resources. As a core component for the future of modern B2B AI infrastructure, Merge is building the data integration layer that powers the next generation of AI products and companies. By solving the complex challenges of data access and normalization, Merge accelerates the development and deployment of AI solutions while ensuring the highest standards of security and performance. Who are we looking for: Merge is looking for a Senior Manager, Revenue Marketing to drive enterprise pipeline generation through sophisticated ABM and integrated campaigns. This is a ground-floor opportunity to own and scale this critical function, with the potential to build and lead a high-performing team as we scale the company. What you will do: • Build our account-based marketing foundation: Support our sales motion to target accounts with campaigns that capture the interest of our buyers from target accounts, • Be an audience expert: Build a strong intuition of our audience of developers and product leaders in B2B SaaS companies responsible for building product integrations, • Create integrated campaigns: You'll ideate and create new campaigns in collaboration with Product Marketing, Ops, and Design team members, • Execute those campaigns: Manage and continuously optimize campaigns to target our ICP and target accounts, • 6+ years demand generation experience, preferably for B2B SaaS companies, • Experience owning the full demand generation or revenue marketing function of your organization, with managing a team of reports being a plus, • Ability to thrive in a fast-paced environment: You're hungry for rapid growth and pioneering a new market in opposition to existing competition, • Analytical and experimental background: Capable of using analytical insights to continuously test campaigns, subject lines, and calls to action. You'll ensure maximum value is created from our investments, • Clear communication skills: You're an excellent listener, presenter, and problem solver with a hands-on approach to writing emails and writing landing page copy, • Knows marketing tools: You're comfortable with the full marketing stack to collect, enrich and report on our funnel. You're excited to put Salesforce, Hubspot, Google Analytics, and more to use!, • Intuition for channels: Extensive experience with segmenting audiences and developing integrated lifecycle campaigns, including account based marketing. Ability to drive our partners and vendors to deploy best practices and achieve results Compensation • The cash compensation range for this role is $175,000-194,000, • Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, and certifications. In addition to cash compensation, all full time employees receive an equity compensation package.Benefits, • Unlimited PTO + 10 company holidays, • Pre-Tax commuter benefits, • 100% covered health, vision, and dental insurance, • 401K Plan, • $200 one-time home office stipend, • In office snacks and free dinner when working past 7pm

Job Description Healthcare quality is declining and soaring costs are crushing American families and businesses. At Garner, we've developed a revolutionary approach to evaluating doctor performance and a unique incentive model that's reshaping the healthcare economy to ensure everyone can afford high quality care. By providing organizations relief from surging healthcare costs, we've experienced rapid adoption in the market and have more than doubled our revenue annually over the last 5 years, becoming the fastest growing company in our space. To support our continued growth, we're expanding our team by over 50% each year, seeking exceptional talent to shape our unique, award winning culture (for example, USA Today Top Workplaces 2025) designed to cultivate teamwork, trust, autonomy, exceptional results, and individual growth that creates an inflection point in your career. About the role: We are looking for a Quality Assurance Specialist, Concierge to join our Concierge team to help us maintain the highest level of service quality as we continue to scale. As a Quality Assurance Specialist, Concierge, you will be responsible for evaluating member interactions across phone, email, and messaging, ensuring they meet Garner's standards for accuracy, empathy, and professionalism. You will provide thoughtful, actionable feedback that helps associates grow, while surfacing insights that inform training, coaching, and process improvements. The Concierge team at Garner is responsible for guiding members through their healthcare decisions with clarity and care. They handle complex inquiries, resolve issues quickly, and ensure members have the best possible experience using Garner. By monitoring and analyzing support quality, this role ensures that every member interaction reinforces Garner's mission to deliver exceptional care navigation, while also driving continuous improvement in how our team operates. This position is fully remote. What you will do: • Review phone, email, and messaging tickets against established guidelines, ensuring fairness, accuracy, and consistency, • Deliver meaningful, constructive, and bias-free feedback to associates to drive continuous improvement, • Identify recurring issues and training gaps; collaborate with leadership to design coaching and process updates, • Participate in calibration sessions to ensure consistency of evaluations across the team, • Analyze quality and customer experience trends, providing actionable insights to leadership, • Create clear reports on support quality and performance, highlighting opportunities for improvement, • Act as an advocate for both the member experience and the Concierge team, helping to uphold Garner's high standards of serviceWhat you will bring to the team:, • Hands-on experience in customer service and quality assurance, preferably in a contact center or customer-facing environment, • Demonstrated ability to assess support interactions (calls, emails, chats) against established quality standards and provide actionable, constructive feedback, • Strong communication skills, both written and verbal, with the ability to explain feedback clearly and respectfully, • Solid organizational skills with experience managing multiple priorities and meeting deadlines, • Working knowledge of customer service metrics (CSAT, FRT, QA scores, etc.) and how they impact team performance, • Problem-solving skills with the ability to identify root causes and propose meaningful solutions, • Experience with QA tools and ticketing systems (Zendesk or similar platforms preferred), • Ability to synthesize evaluation data into clear reports and outward-facing presentations for supervisors and leadership

Job DescriptionJob Summary Link High Technologies Inc. is an MSP located in NJ with clients throughout the East Coast. We are professional, fast-paced, and customer-centric. We are looking for a Service Coordinator/Dispatcher with 3+ Years of MSP experience. Qualifications This is an IN OFFICE position- Monday through Friday. Active or prior experience handling dispatching duties for an MSP or IT consulting firm preferred but will train. Responsibilities A Service Coordinator managed the service desk by receiving, prioritizing, and assigning support tickets to technicians, acting as the main point of contact to ensure timely issue resolution and customer satisfaction. Key responsibilities include ticket creation and assignment using a PSA/ticketing system, coordinating schedules with clients and technicians, providing status updates,, and tracking service metrics. Room for advancement- many of our previous service coordinators have been promoted to support engineers after 1- 2 years tenure. Looking for the following qualities: • Customer service oriented, • Methodical, • Procedure oriented, • Multitasker, • Good communicator AND listener kIZQmyIcAT

Job Description Data Storage Engineer Location: New York, NY Duration: Long Term Summary: The Data Storage Engineer will be responsible for managing and maintaining the organization's data storage infrastructure. This includes ensuring that data is securely stored, reliably accessible, and efficiently maintained. The engineer will lead the design and implementation of robust storage and backup solutions, and will optimize performance through effective load balancing, clustering, data replication, and configuration management practices. Key Responsibilities: Design, implement, and maintain storage architecture to meet the agency's data and application availability, performance, and retention needs. Manage and maintain enterprise SAN/NAS storage systems, including provisioning, monitoring, performance tuning, and lifecycle management. Implement and oversee backup and recovery strategies (e.g., Veeam, Commvault, NetBackup), ensuring business continuity and compliance with data retention policies. Configure and support data replication, load balancing, and server clustering solutions to enhance system resiliency and disaster recovery readiness. Manage storage-related automation and configuration management through tools such as Ansible, Puppet, or PowerShell scripting. Monitor storage health and usage patterns; proactively respond to performance bottlenecks or capacity thresholds. Collaborate with infrastructure, cloud, and database teams to ensure integrated system performance. Maintain accurate technical documentation, SOPs, inventory records, and data diagrams for infrastructure components. Enforce data security, access control, and encryption policies across storage environments. Stay current with emerging storage technologies and best practices; propose and implement system upgrades and optimizations. Participate in audits, security reviews, and compliance reporting. Minimum Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience). 3–5 years of experience in enterprise data storage engineering, administration, or architecture. Hands-on experience with SAN, NAS, iSCSI, and Fibre Channel technologies from vendors such as Dell EMC, NetApp, Hitachi, or Pure Storage. Proficiency with storage-related protocols and technologies (NFS, SMB, CIFS, RAID, ZFS, Ceph, etc.). Experience implementing and managing data backup, disaster recovery, and high availability solutions. Familiarity with scripting and automation (e.g., Bash, PowerShell, Python) for storage provisioning and reporting. Understanding of networking principles (TCP/IP, VLANs, firewalls) as they relate to storage access and replication. Preferred Qualifications: Certifications such as NetApp Certified Data Administrator (NCDA), Dell EMC Storage Administrator, or AWS Certified Storage – Specialty. Experience with hybrid or cloud-based storage solutions (e.g., AWS S3/Glacier, Azure Blob, Google Cloud Storage). Knowledge of ITIL processes, change management, and enterprise ticketing systems (e.g., ServiceNow). Government or public sector experience managing mission-critical storage infrastructure. Exposure to regulatory standards (e.g., HIPAA, CJIS, FISMA) affecting data storage, security, and access.

Job Description About the job Join Verinext, a trailblazer in digital business transformation, and embark on a journey to influence the technological landscape. With a strong emphasis on digital systems, data management, and hybrid IT solutions, we empower our clients to expand their digital footprint and enhance operational productivity. Our collaborative work environment and a decade of recognition as the "Top Workplace" by the Philadelphia Business Journal are among the many factors that foster growth and fulfillment among our team members. Join our dynamic team as an on-site System Administrator in Manhattan, NY, collaborating with our client to enhance their enterprise IT environment. You will manage network infrastructure, servers, Meraki firewalls, switches, and access points. Your responsibilities include handling workstation imaging, provisioning, Office 365, Active Directory, DNS, and DHCP administration. You will also provide first and second-level support, create and configure Group Policy Objects (GPOs), and manage Hyper-V and VMware virtualization environments. Additionally, you will oversee Microsoft Azure solutions, including virtual machines (VMs), Azure Active Directory (Azure AD), conditional access policies, multi-factor authentication (MFA), and backup/restore processes. Enjoy the flexibility of traveling to various office locations in Manhattan, Queens, Brooklyn, and the Bronx to conduct site surveys and support critical IT operations. Requirements Position Responsibilities: This role requires proven, hands-on experience supporting and managing live IT environments, actively working in production settings, handling live incidents, deploying configurations in real-time, and supporting end users and infrastructure in business-critical situations. • Log incidents and requests into the ITSM platform, • Provide onsite, telephone, remote, and email support, • Perform configurations and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers, Office 365, Active Directory, Azure VMs, Mac workstations, Meraki firewalls, switches, and access points, and network connectivity issues, • Create, configure, and filter Group Policy Objects (GPOs) to enforce security and configuration standards across the enterprise, • Configure and manage Hyper-V and VMware virtualization environments, hosts, and VMs, • Provide technical support for Microsoft Office Applications and Office 365, • Manage email security, policies, and configuration, • Create and remove user accounts in Hybrid Active Directory and other systems, according to pre-defined templates or procedures, • Image and provision desktops/laptops for new/existing users, • Facilitate repairs with equipment vendors, • Perform Disaster Recovery testing on network infrastructure and servers, • 2+ years of related experience, • Proven, hands-on experience supporting and managing live IT environments, including working in production settings, handling live incidents, deploying configurations in real-time, and supporting end users and infrastructure in business-critical situations, • Hands-on experience with the following technologies: Windows Desktop Platforms, Windows Server, Exchange Server, Small Business Server, Active Directory, Meraki firewalls, switches and access points, DNS and DHCP administration, Mac and Microsoft Office Applications, • Experience with SCCM and Intune, • Experience in creating, configuring, and filtering Group Policy Objects (GPOs), • Hands-on experience with Office 365 management: user management, policy management, • Experience with Azure environment: VMs, Azure AD, Conditional Policies, MFA, Backup, and Restore, • Hands-on experience with MFA solutions. Preferred Microsoft MFA and DUO MFA, • Experience in configuring and managing Hyper-V and VMware virtualization environments, hosts, and VMs, • Up to 20% travel to other locations within the five boroughs, • A Bachelor's degree in Information Systems, Engineering, Business, or other related field and 2 years related experience, or 4 years related experience and/or training, • Strong customer service skills, • Basic network experience: subnet, VLAN, rules, • Familiar with the ticketing system (Zendesk preferred), • Ability to work independently and in a team environment, • Strong verbal and written communication skills, • CompTIA: A+, Network +, • ITIL, • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k, IRA), • Paid Time Off (Vacation, Sick & Public Holidays)

Job Description Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs. Responsibilities: • Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction., • Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components., • Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests., • Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services., • Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation., • The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage., • Utilize debugging protocols and processes., • Troubleshoot problems and issues identified by customers and implement corrective actions quickly., • Facilitate equipment returns, deployments, unboxing, inventorying, and verification., • Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment. Travel: • A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and could require travel of up to two (2) weeks., • Overtime is not authorized for any work to include this surge capacity. This Kentro position provides on-site support for the Veterans Health Administration (VHA). The VHA has facility-specific vaccination and testing requirements (outlined below). If chosen for this role, candidates may be required to show proof that the below vaccinations and testing are current. The VHA will provide guidance on specific documents needed and how to request reasonable accommodations. • Vaccine requirements may include COVID-19, Influenza, Measles Mumps & Rubella (MMR), Hepatitis B, and/or Varicella., • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education., • 2+ years of experience in IT Technical Support, Help Desk or System Administration., • Experience in conducting routine system administration tasks and logging data in system admin logs, • Knowledge on a number of debugging protocols and processes, • US Citizen or Green card holder, • Willing and able to get a Public Trust Suitability clearance The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email .

Job DescriptionCompany Description Overview Job Description We are seeking a dedicated and experienced Key Account Manager to join our dynamic team in the performing arts industry. In this critical role, you will be responsible for nurturing and maintaining relationships with our high-profile Customers, ensuring their needs are met with the utmost professionalism and care. This position requires a deep understanding of the performing arts ticketing sector, as well as a passion for fostering long-term partnerships that drive mutual success. The Key Account Account Manager will act as the primary liaison between our organization and key accounts, developing tailored strategies that align with our Customers' objectives and enhance their engagement. You will lead the charge in identifying opportunities for growth and improvement within our service offerings, all while ensuring a seamless experience for our Customers. As part of your role, you will collaborate with various internal teams to deliver on our commitments and elevate the Customer experience. This is an exciting opportunity for a results-oriented individual who thrives in a fast-paced environment and has a genuine interest in the arts community. If you are a strategic thinker with exceptional communication skills and a proven track record in account management, we would love to hear from you. The Key Account Manager position is a critical part of our Customer Success team and will be a key advocate for our Customers, helping On the Stage ensure we are consistently building a product that meets and exceeds their expectations. Your skills and enthusiasm to perform well in this early stage opportunity has tremendous upside for you in growth and compensation. This is a Mid-Level position that does require experience, preferably in Account Management, Customer Support, and/or Box Office experience. Our Customer’s journey with On The Stage starts with you. Company Description On The Stage provides an all-in-one online SaaS platform designed for community, educational, and independent theatre makers; that was created by theatre professionals with real experience in the tech industry. We make Broadway caliber technology tools available to empower live arts producers to achieve their creative and financial goals. On The Stage provides an inclusive environment that welcomes people to join us and make a difference for our client arts organizations. Our end-to-end SaaS platform includes a comprehensive online ticketing system, public-facing promotional sites, configurable engagement features, live capture and streaming software, and other best-in-class resources. In your role you can help our client organizations see significant benefits from our platform's ability to produce/manage live or virtual events, increase their ticket sales, save time, and elevate the stature of their program with their audience and in the community. Over 1 Million tickets have been sold via our platform for our clients, which continues to increase each month! Founded a Tony Award winning producer and serial tech entrepreneurs with multiple $8 figure exits between them and funded by a group of angel investors experienced in both tech and the Arts who are focused on empowering theatre markers with great technology. We believe: • Creativity thrives when artists and educators have the resources they need., • Live Art is most successful in a sustainable environment of mutual appreciation and exchange with its audience. Responsibilities: * Relationship Management • Serving as the primary point of contact for Key business Customers, building and maintaining strong relationships with key stakeholders, including potentially C-level executives. This includes understanding their unique business needs, goals, and challenges, • Act as the primary point of contact for high-profile Customers, addressing their needs and concerns promptly while consulting with them on ways to maximize revenue and sales through the OTS platform, • Conduct quarterly business reviews and performance assessments to ensure Customer satisfaction and retention., • Prepare and present reports on account performance and industry trends to both Customers and internal stakeholders., • Monitor industry trends and market conditions to remain informed and proactive., • Drive ongoing customer engagement with our platform; advising them on best practices in the platform and helping them develop programs within their organizations to accelerate ticket sales, • Facilitate valuable Business Reviews with customers to ensure they are consistently achieving their goals with On The Stage, • Partner with customers to achieve their sales and goals including a key focus on optimizing top of the funnel conversion metrics Driving Adoption & Satisfaction • Implement platform through a measured project plan for new Key Account level Customers to accelerate their demonstrable “time to value” and maximize the impact of this partnership with On The Stage, • Collaborate with cross-functional teams to ensure successful project execution and satisfaction., • Onboard new customers so that they see overall impact and value in their partnership with On The Stage as quickly as possible, • Compile and manage organizations training documentation and support cases, • Resolve escalated ticketing issues providing the highest level of customer service, • Becoming an Industry Expert with researching trends and best practices, reading business publications, seeking out learning and development opportunities and utilizing internal training resources, • Schedule and manage monthly meetings and quarterly Executive Business reviews with each customer, • Ability to create strong and trusting relationships with consistent open communication at multiple levels within customer organizations Reporting & Analytics • Proactively engage with customers to drive product adoption, ensure satisfaction, and identify opportunities for expansion (upsells/cross-sells) that reduces churn to a target below 6% and increases reoccurring revenue to 110% for book of business, • Source, document and track Key Performance Indicators for each producing partner., • Responsible for meeting strategic KPIs and activity metrics that drive the business and the organization forward, • Prepare and deliver presentations and reports to Customers, showcasing services and performance metrics. Sales & Revenue Generation • Meet and exceed revenue goals (NRR & Year 1 Revenue) for Customer Account base through upgrades, platform engagement and expansion of services, • Manage the Customers contract timeline through successful execution of renewal, • Identify opportunities for account growth and propose tailored solutions to meet Customer objectives., • Negotiate contracts and agreements to meet both Customer needs and company objectives., • Drive win-back activities for churned Customers through re-engagement Internal Collaboration • Collaborate with cross-functional teams to ensure successful project execution and satisfaction. Requirements * Demonstrated experience in the utilization and management of high-volume ticketing systems and events. * Minimum of five years of experience in Account Management or Customer Success, preferably within a SaaS Ticketing organization. * Extensive experience in account management, sales, or business development, preferably within a B2B or enterprise environment, with a proven track record of managing Key, strategic accounts and exceeding sales targets. * Proficiency in CRM software (e.g., Salesforce) for Customer relationship management, sales activity tracking, and account performance analysis. * Strong analytical skills with the ability to interpret data and make informed decisions regarding account performance and strategies. * Exceptional communication, negotiation, and presentation skills, with a focus on building rapport and trust with Customers, including the ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level. * Comprehensive understanding of relevant industry trends and challenges, and potentially experience in selling complex, high-value solutions to executives. * Strategic thinking, problem-solving abilities, proactivity, and a Customer-centric mindset. * Experience in or with the Performing Arts or Box Office environment. Bonus points for roles that included a focus on optimizing ticketing, pricing, or marketing initiatives. * Proven ability to prioritize and engage with multiple customers and requirements simultaneously, with high-quality execution. * Ability to work effectively as part of a global organization managing multiple time zones and customer engagement. * Strong verbal and written communication skills, with the ability to initiate, establish, and nurture meaningful business relationships over the phone. * Outstanding presentation and time management skills. * Flexible and adaptive to change in a highly dynamic work environment. * Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture. * Experience working on a performance-based compensation structure (base + commission). * Proficient with Salesforce, Google Suite, and experience working in customer support systems. * A Bachelor's degree or equivalent from an accredited university is preferred. Additional Information Equal Opportunity Statement On The Stage is committed to strengthening our culture of inclusion through our hiring practices. We recognize and celebrate that we are better able to grow and learn together with a diverse team. When recruiting for On The Stage, we welcome the unique contributions that diversity of personal experiences brings to the team. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. All are welcome at On The Stage. All your information will be kept confidential according to EEO guidelines.

Job Description Original X Productions is looking for a Director of Guest Experience and Venue Operations to lead our global teams in creating unforgettable moments. You’ll bring our immersive stories to life, guiding guests from arrival to departure and ensuring every visit is safe, seamless, and extraordinary. This role leads managers, coordinators, and front-line teams in a fast-paced, high-energy environment where creativity meets execution. About Original X Productions Original X Productions are the operators of premiere worldwide location-based entertainment experiences including The FRIENDS™Experience and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do! Here’s what you’ll be doing: • Enhance the guest experience by developing strategies and initiatives for consistent, high-quality guest service through comprehensive training of leadership and team members across all aspects of the experience and revenue streams, • Collaborate with creative, design, marketing, ticketing, and ancillary teams to identify and implement innovative solutions for improved guest experience, revenue opportunities and operational efficiencies, • Establish, update and maintain standard operating procedures, policies, manuals, etc., • Set goals and objectives for managers and team members, both qualitative and quantitative, • Oversee timelines, milestones, and deadlines; develop and maintain schedules; lead and motivate forward progress on a daily basis, • Measure, analyze and report guest experience satisfaction and quality assurance metrics, • Work with the VP of Guest Experience and Venue Operations to establish department budgets for new and ongoing productions., • Research industry initiatives, techniques, and technology to increase the value of the guest experience and enhance the quality and sophistication of Original X Productions’ offerings., • Provide oversight of all experience support operations, including janitorial, health and safety, security and contingency planning., • Oversee venue contingency planning, emergency response, and health & safety., • Provide operational oversight of all revenue, staffing, recruiting, training, scheduling, and payroll, • Ensure compliance with applicable laws and regulations, • Oversee leadership team performance and offer consistent, honest feedback and direction, • Collaborate with primary stakeholders to enhance the performance of retail, photo and F&B offerings, • Travel to venues for quality assurance checks and operational leadership coverage as needed, • Work closely with production and site teams while planning new venues, specifically focused on guest experience, venue operations and revenue streams, • Oversee the recruitment and training of venue leadership, • In-depth knowledge of attraction operations with top-notch training skills, • Self-starter initiative and proven ability to successfully lead large projects, • Ability to manage and supervise various projects, teams and vendors simultaneously, • Experienced in expense management, • Excellent project management, organizational, delegation and prioritization skills, • Excellent client and team management skills, • Great communicator with persuasive presentation skills, • Ability to build, lead and mentor a team, • Awareness of industry trends, • Collaborative and able to give and take critique and compliments productively, • Excellent relationship building skills; personable, trustworthy, empathetic, flexible, • Conflict resolution skills, • Ability to make timely, strategic, decisive decisions to support day-to-day operations, • Passion for building experiences around TV and film intellectual property, • 5+years of experience leading guest operations for entertainment, events, or hospitality, • Experience working with on-site ancillary revenue operations such as retail, souvenir photos, and F&B, • Ability to travel 30% of the time, • Willingness to work nights, weekends, and holidays as needed, • Bachelor’s degree in hospitality or equivalent experience, Powered by JazzHR bsBfnstjae

Job DescriptionIs this you? Are you an experienced technologist with exceptional troubleshooting skills, a passion for learning new technologies, and a talent for developing effective processes that drive success? The ideal candidate is a strong communicator who can inspire and lead their team, while maintaining keen attention to detail and supporting task prioritization and collaboration across teams. Who are we? Glad you asked! Opti9 is a trusted cloud solutions provider committed to delivering industry-leading, tailored solutions that meet the unique needs of businesses across a wide range of industries. We are a premier Veeam partner, as well as an AWS Premier Consulting Partner and Certified Solution Provider. Our expertise includes managed cloud, backup and replication, disaster recovery, security, and Microsoft 365 solutions. In the public cloud space, we specialize in migration, optimization, transformation, and cloud-first application consulting. What sets us apart? A fun, casual, and collaborative culture that embraces fresh ideas, innovation, and a strong customer-first mindset. At Opti9, we work hard, support each other, and never shy away from a challenge. We believe in balancing results with a positive team spirit—and we’re always on the lookout for authentic, accountable individuals who are ready to grow with us and make an impact. What would you do? Working closely with the Data Center Manager, you will serve as a senior member of a 4-person data center team responsible for maintaining uptime, expanding infrastructure, and responding to client requests in a Tier 3 data center environment. As the on-site representatives of our company, we manage a wide range of critical physical operations, including racking hardware, deploying networking infrastructure, asset management, hardware troubleshooting and repair, shipping and receiving, preventative maintenance, site security, environmental monitoring, and emergency escalation response. Our team works in close coordination with the Networking and Cloud teams to successfully deliver internal projects and external work orders. We are the engine that keeps Opti9’s services running at peak performance! What are the details? Primary Responsibilities: • Supervise and mentor a team of 3–4 data center technicians, providing task assignments, guidance, and training as needed, • Manage and maintain a queue of support requests, ensuring tickets are regularly updated and adhere to team standards, • Work hands-on alongside your team to perform hardware installations, configurations, routine maintenance, and decommissions, • Serve as an escalation point for complex hardware and networking issues, offering support and solutions to your team, • Monitor and maintain power, cooling, and environmental systems, escalating any issues in a timely manner, • Collaborate actively with Networking and Cloud teams, contributing your technical expertise to deliver effective solutions for internal projects and customer needs, • Help prioritize tasks based on business impact, Operational Level Agreements (OLAs), and Service Level Agreements (SLAs), • Ensure compliance with company standards for all physical hardware and network infrastructure installations, • Develop and document Standard Operating Procedures (SOPs) for new or evolving processes, • Act as a primary contact for facility environmental controls and take a leadership role during emergency response situations, • Drive accuracy and consistency in asset management and remote site documentation, • Maintain vendor records and continuously seek opportunities to enhance the value of vendor relationships, • 3+ years of experience in a technical role within a customer-facing organization, • Advanced hands-on experience with server hardware—including building, configuring, racking, and troubleshooting (Dell, HPE, Cisco, etc.), • Proven leadership or supervisory experience in a datacenter or similar technical environment, • Advanced experience with running and patching low-voltage cabling and fiber optic networks, • Solid understanding of networking concepts and equipment (Cisco, Arista), • Intermediate knowledge of power distribution systems, including redundant and emergency power setups, • Experience setting up and managing KVM (Keyboard, Video, Mouse) access systems, • Proficiency in using asset management systems for tracking hardware and inventory, • Experience working with ticketing systems for incident and request management, • Basic understanding of SaaS platforms and virtualization technologiesGeneral Knowledge and Experience:, • Strong leadership abilities with a continuous improvement mindset, focused on creating better workflows and experiences for your team, • Excellent interpersonal and customer service skills, with the ability to collaborate effectively with local and remote colleagues, clients, and management, • Flexibility to occasionally adjust work schedule to meet business needs (standard 40-hour week, with periodic after-hours on-call responsibilities), • Proven ability to thrive in a fast-paced environment—capable of multitasking, adapting to changing priorities, and meeting tight deadlines, • Clear and effective communicator, able to convey complex technical information in English, both verbally and in writing, • Exceptional time management and prioritization skills, • Ability to work on-site at our Garden City, NY location; weekly shifts may include weekend coverageWhat do you get from us?, • Unlimited PTO – That’s right! Unlimited PTO and paid holidays so you can recharge, take care of what matters, and bring your best self to work, • Flexible Work Options – Enjoy the flexibility of a hybrid schedule with a mix of remote and in-office collaboration if you’re located near one of our offices, • Health, Dental & Vision Coverage – Comprehensive insurance plans to keep you and your family healthy, • HSA & FSA Plans – Use pre-tax dollars for healthcare and dependent care expenses. Plus, we contribute to your HSA every paycheck, • Wellness Reimbursement – An annual benefit to support your physical and mental well-being, covering a wide range of health-related expenses, • 401(k) with Company Match – Invest in your future with our 401(k) plan and company contribution, • Casual, Supportive Culture – We keep things laid-back but focused, with a strong emphasis on teamwork and accountability, • Recognition & Rewards – We celebrate wins and recognize contributions with regular programs that highlight your impact, • Professional Development – Access learning opportunities, training programs and support for certifications to help you grow your career, • Give Back Together – Participate in group volunteer opportunities and community initiatives that align with our values, • Zoo Membership – Unwind outside of work with a 50% reimbursement on your annual zoo membership Powered by JazzHR pXEVCkKb2K

Operations Intern - Data Analytics Summary: TransPerfect is seeking a highly motivated Operations Intern to support our Operations Analysts and assist the Director of Operations in ensuring the smooth and efficient functioning of our global organization. This internship offers hands-on experience in operations, data analysis, and business strategy, providing an opportunity to work in a fast-paced, analytical environment. As an Operations Intern, you will gain exposure to our global ticketing system, contribute to process improvements, and support various operational functions. The candidate is empowered to tackle problems, brainstorm ideas, and explore full potential not confined by borders or pre-defined path. How You’ll Make an Impact and Grow: • Gain insight into our industry, organization, and business operations, • Assist in ticketing system analytics, identifying key trends and insights through data analysis, • Develop and maintain Standard Operating Procedure (SOP) for project tracking, • Gain exposure to various operational functions, including travel, accounting, vendor management, reception, and real estate; and understand how Operations serves as a bridge across various departments, • Work with large operational datasets, tackling data scrubbing, report construction, and dashboard presentations to derive actionable insights About You: As an Operations Intern you are a: • Creative thinker – You are curious, unafraid to ask questions, and actively engage in discussions, • Hard worker – You are industrious and diligent in everything you do with a keen eye for detail, • Innovator – You take initiative and introduce new ideas Preferred Qualifications: • Recent graduates or currently enrolled full-time towards a Bachelor’s degree in business, economics, data analytics, or a related field, graduating between December 2025 and June 2026, • Demonstrated interest in business strategy, operations, and analytics through coursework, extracurricular activities, or work/internship experience, • Comfortable working independently and as part of a team and knows how to prioritize effectively in a fast-paced environment, • Proficient in Microsoft Office (Word, Excel, Outlook), • A willingness to learn, or familiar with tools for work across data management, visualization, and analytics, including Knime, Tableau, Excel, etc. About Us: For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals. With annual revenues of over $615 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information on the TransPerfect Family of Companies, please visit our website at .

Senior Manager of Events Location: New York City Salary Range: $75,000 Full-Time | 4 days onsite/ one day remote LHH is conducting a search on behalf of our client, a mission-driven cultural and historical nonprofit organization based in New York City. This organization is dedicated to preserving and sharing diverse cultural narratives through public programming, exhibitions, and community engagement. We are seeking a strategic and hands-on Senior Manager of Events to lead a dynamic team responsible for delivering exceptional experiences to guests and event participants. This role blends operational leadership, event production, and visitor services in a high-profile, collaborative environment. Key Responsibilities Event Strategy & Execution • Lead the planning and execution of a wide range of events including rentals, film screenings, book talks, panels, and concerts., • Oversee intake, contract negotiation, vendor coordination, and on-site logistics., • Ensure seamless collaboration across departments including AV, security, and facilities., • Cultivate relationships with external organizations, nonprofits, and corporate partners to drive rental revenue and engagement., • Manage a team of 3–5 direct reports including AV and event staff., • Supervise front-of-house operations including ticketing, coat check, and reception., • Optimize staffing schedules and team utilization to ensure smooth daily operations., • Provide mentorship and performance management for visitor services staff., • Innovate and implement strategies to enhance the overall guest experience., • 5+ years of experience in event production, venue operations, or visitor experience management., • Strong leadership and team-building skills with a track record of managing diverse teams., • Excellent organizational and communication abilities., • Familiarity with AV operations and event technology is a plus., • Passion for cultural programming and mission-driven work. This is a unique opportunity to shape the guest experience at a respected cultural institution. The role offers room for innovation, leadership, and impact—ideal for someone entrepreneurial who thrives in collaborative environments and wants to grow within a purpose-driven organization

About the Role A leading nonprofit cultural institution based in New York City is seeking a detail-oriented professional to manage our CRM, donor and member data, reporting, and operational processes. This role is central to supporting the Development team by ensuring accurate data management, smooth operations, and actionable insights that drive member engagement and fundraising success. Key Responsibilities Development & Membership • Serve as the departmental CRM expert and ticketing functionality, and train team members., • Recommend process improvements and analytics opportunities., • Coordinate membership communications, including renewals, acknowledgments, and membership cards., • Lead and implement event registration processes. Operations & Gift Administration • Maintain and update procedures for reconciliation, data configuration, documentation, and training., • Support member engagement efforts, revenue goals, and benefit fulfillment., • Oversee accurate data entry and gift acknowledgment processes., • Provide training and support for Development staff on database use., • Generate annual donor reports. Data Management & Integrity • Ensure accurate, comprehensive, and up-to-date database records., • Liaise with IT, Marketing, and other departments to support integrations., • Reconcile with Finance on a monthly basis., • Maintain records of members and development prospects. Reporting & Analytics • Develop insights and dashboards to optimize membership and fundraising strategies., • Create lists, extractions, and reports for appeals, events, invoices, and reminders., • Generate regular progress reports against fundraising goals., • Share key analytics and insights across departments. Core Competencies Our successful employees meet the following criteria: • Highly organized with proven ability to meet deadlines and budgets, • Outstanding leadership skills and ability to lead cross functional teams, • Ability to take ownership of all tasks and manage simultaneously, • Outstanding verbal communication and superior business writing skills, • Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills, • Ability to handle and prioritize multiple tasks while maintaining attention to detail, • Resourcefulness, creativity, and strong problem-solving and research skills Requirements • 3+ years’ experience in Development and Membership operations or analytics, • Proficiency in CRM database required, • Proficiency with Microsoft Office suite, particularly Excel, is required, • Excellent organizational and project management skills with meticulous attention to detail, • Ability to work early mornings and late evening, when necessary, to support events and programs, • A proactive and entrepreneurial approach to work; self-starter and fast learner, • Ability to meet tight deadlines, • Strong organizational skills, strong attention to detail, interpersonal skills, good judgment, and ability to work collaboratively and independently in a fast-paced, goal-oriented environment, • Ability to work cross-department and cross-functional, • Strong work ethic with desire and preference to work in-person as part of a cohesive, collaborative, high-energy, in-the-office work environment, • Bachelor’s degree from an accredited college or university, • Bilingual fluency in Spanish a plus Equal Employment Opportunity Statement The organization maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.

BSE Global ("BSE") is a multifaceted sports and entertainment business that brings people together to experience music, sports, and culture through our teams and venue. Through these experiences and in our workplace, we strive to elevate our business, grow our fan base, and cultivate a community anchored in belonging and inclusion in every aspect, on and off the court. SUMMARY As a data engineer, you will help lead and scale our data engineering function, driving the implementation of scalable data pipelines, platform integrations, and data architecture best practices. You’ll build end-to-end data pipelines, sustainable data products, and integrate new platforms that drive insights for ticketing, merchandising, marketing attribution, and fan engagement. The ideal candidate is enthusiastic about data engineering, detail-oriented, and eager to collaborate closely with data analysts and stakeholders across our company. This role offers an excellent opportunity to grow technical skills in a dynamic sports organization with a focus on performance and fan engagement. WHAT YOU WILL DO: • Architect scalable, robust, and cost-effective data platforms (data lake, warehouse, streaming) on cloud services (AWS, Azure, GCP)., • Lead the design, development, and deployment of AI-powered solutions by leveraging platforms such as Amazon Bedrock, Snowflake Cortex, and emerging generative AI technologies to support scalable, data-driven innovation., • Create and optimize data models and schemas tailored to business needs, enabling efficient data retrieval and analysis., • Manage and enhance PostgreSQL databases, focusing on performance tuning, stored procedures, and data quality assurance., • Foster a culture of collaboration, code quality, documentation, and continuous improvement (CI/CD, automated testing, code reviews)., • Lead efforts to improve data pipelines by identifying opportunities for increased efficiency, reliability, and scalability., • Oversee the design, implementation, and maintenance of batch and real-time ETL/ELT processes (AWS Glue, Apache Airflow, dbt, etc.)., • Ensure high availability, reliability, and performance tuning of data workflows and databases (PostgreSQL, Snowflake, Databricks)., • Collaborate with analysts and cross-functional teams to understand data requirements and deliver actionable insights., • Align with information-security, legal, and compliance teams to enforce data governance, lineage, and privacy standards., • Stay abreast of emerging data technologies (stream processing, metadata management, data cataloging) and introduce best-in-class tools., • Drive the integration of new data sources into our datalake, with a focus on automation, methodology improvements, and future scalability., • Document workflows, data sources, and pipelines to ensure transparency and ease of use for all team members., • Monitor and resolve data inconsistencies, working to enhance data accuracy and integrity., • Contribute to the development of advanced attribution models to measure the effectiveness of marketing efforts., • Continuously improve analytical tools, processes, and methodologies to advance the team's impact on decision-making. WHAT YOU WILL BRING: • Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field (or equivalent practical experience). Masters degree preferred., • 6+ years of hands-on data-engineering experience, including 1-2 years in a leadership role., • Experience with SQL, especially PostgreSQL, and a solid understanding of relational databases., • Proven track record of establishing and revamping best practices for reproducible research: version control (Git), code reviews, unit testing, and documentation., • Strong understanding of data-warehousing concepts, ETL/ELT frameworks, and big-data processing (Spark, Kafka, etc.)., • Familiarity with data modeling principles and experience building data models to support analytics and reporting. Use of data modeling tools such as dbt and/or coalesce preferred., • Experience with at least one ETL tool or framework (e.g., AWS Glue, Apache Airflow)., • Proficiency in python and data wrangling techniques, with a strong understanding of data manipulation, data warehousing concepts and structures., • Experience with Snowflake, Databricks, dbt, or similar modern data-stack technologies., • Ability to document workflows clearly and contribute to knowledge sharing within the team. WHO YOU ARE: • Strong analytical problem-solver, with the ability to gather, analyze, and interpret complex data sets., • Excellent written and verbal communicator, with the ability to effectively present complex data and insights to both technical and non-technical stakeholders. TRAVEL REQUIREMENTS: Travel may be required on rare occasions (< 5% travel); may require air travel and/or overnight stay of one or more nights. SALARY RANGE: $110,000 - $125,000 WORK ENVIRONMENT: Work primarily in an office environment. We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of the Company not to discriminate on the basis of race, color, creed, religion/creed, gender, gender identity, transgender status, pregnancy and lactation accommodations, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage, immigration, or citizenship status, veteran or military status, disability, genetic information, height and weight, arrest or conviction record, caregiver status, credit history, unemployment status, sexual and reproductive health decisions, salary history, status as a victim of domestic violence, stalking, and sex offenses, or any other characteristic prohibited by federal, state or local laws.

This is a full time position and is based at our New York office, where you will work closely with cross-functional teams and clients. Working from the office four days a week is mandatory to ensure seamless communication and delivery. Fully remote work is not an option for this role, as we value the collaborative environment and face-to-face interactions that drive innovation and success. About the Role We are looking for a Data Engineer – Enterprise Data Support who will play a critical role in ensuring smooth operations across enterprise data platforms. This role requires strong communication, stakeholder management, and problem-solving skills to simplify complex issues, manage data-related incidents, and collaborate with technical teams for long-term solutions. • Monitor, manage, and resolve Jira tickets related to enterprise and reference data issues., • Conduct initial triage of issues, assess severity/urgency, and assign to the right teams., • Collaborate with cross-functional teams to resolve problems., • Provide regular stakeholder communication and updates on issue resolution., • Document troubleshooting steps and build a knowledge base for recurring problems., • Work with L3/engineering teams on root cause analysis and long-term fixes., • Support data integrity, governance, and accuracy across systems., • Participate in recurring operational review meetings and progress updates., • Bachelor’s degree in Information Technology, Computer Science, Finance, or related field., • 5–7 years of experience in data engineering, data operations, or enterprise data support., • Strong knowledge of data management concepts and data troubleshooting., • Familiarity with Jira or other ticketing systems., • Excellent communication and documentation skills., • Ability to manage multiple stakeholders and priorities in a fast-paced environment., • Exposure to BI/analytics platforms (e.g., MicroStrategy) is a plus., • Experience with ThinkFolio, Aladdin, or similar platforms is advantageous., • Bachelor’s degree in computer science, Computer Information Systems, Management Information Systems, or a directly related field, • Proactive, resourceful, and able to simplify complex problems., • Strong analytical and critical thinking skills., • Customer-focused, with strong interpersonal skills., • Ability to adapt and learn quickly in a dynamic environment., • This position is based in New York office, where you will work closely with cross-functional teams and clients., • Working from the office four days a week is mandatory to ensure seamless communication and project delivery. About Rackspace TechnologyWe are the multi-cloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future. More on Rackspace TechnologyThough we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI - VM1#US-Remote

Position Summary: Remote / Onsite support of our clients and their systems including installation of hardware, software, and general troubleshooting, consulting, and support services. Responsible for maintaining client systems and networks in conjunction with other team members. Project management of larger implementations that may require the support of other technicians within PTSI and coordination with customer. Supporting the sales team by helping to develop quotes for hardware, software and network projects as needed in a timely manner. Required Skills & Experience: Education: Degree in a technical discipline plus employment experience, preferred. Years of experience (Preferred): At least 2 years of experience as a Help Desk, field technician, or related role in the support and management of network systems. MSP (managed service provider) or field experience preferred. Desired Skills: General Networking / IT Skills: • Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices., • Install and support network components including routers, switches, firewalls, backup systems, Network area storage, end-user workstations, printers, peripheral devices, and other associated hardware and software., • Monitor and test network performance and troubleshoot any performance issues., • Pulling Cat 5-6 cables to install network cabling, able to work with hands., • Adding peripherals: Mounting TV’s, monitors, keyboard, and CPU mounts on the wall., • Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices., • Monitor and test network performance and troubleshoot performance issues., • Active Directory (User Management, Group Policies), • OS: Microsoft, Apple, • Back-Ups: Maintain, test, and update the data backup systems, archiving, and disaster recovery plan., • Virtualization: VMware, Hyper-V preferred, • Office 365 Administration / Management, • Multi-Factor Authentication administration/Management, • Email Systems (Office 365), • Troubleshooting: Provide end-user technical support to clients over the phone or onsite, • Troubleshooting: OS and application issues over the phone or onsite, • Ticketing systems: Working knowledge of ticketing systems Certifications (a plus, but not required): Microsoft, CCNA, NETWORK+, A+, Security +, etc. • Desired Experience working at an MSP (not required) Other Requirements: • Strong customer service skills, • Strong technical aptitude., • Desire to Learn / Grow, • Able to lift 50lbs. Compensation: $55,000.00 - $70,000.00 per year Progress Technology Solutions, inc (PTSI) was established in 2001. Over the past 20 years, we have grown to be one of the most reliable IT company – providing IT services in NYC and now around the world. We are proud to have numerous clients in a diverse set of fields. After eight successful years in Florida, PTSI expanded to the Northeast. Progress became a strong force in the IT industry with the July 23, 2008 opening of its New York City office. Global Health Strategies, The Enterprise, Goldman Sachs and many others have already chosen to engage our services.

Job Description JOB DESCRIPTION TITLE: NYC - Retail SalesAssociate DEPARTMENT: Retail REPORTS TO: Retail Sales Supervisor LOCATION: New York, NY HOURS: Part time (<30 hours per week) PAY TYPE: Hourly PAY RATE: $18.00 / hour FLSA STATUS: Non-Exempt (eligible for overtime) About this role ... The Retail Team operates the museum’s retail store - much more than a place just for exciting exhibits, the Museum of Sex also presents a dazzling range of own-brand and third-party products for its patrons. Associates conduct sales transactions, maintain stock and displays, and provide enthusiastic customer service across the store. The museum is building its brand and the retail store is a vital component of that growth. Teamwork is a staple throughout our entire operation. Associates work closely with other department’s staff to create an unforgettable experience for all museum visitors. Retail Associates are managed by a team of Supervisors - all reporting to the Lead Product Manager. We believe in fostering our staff’s abilities to learn and grow on the job. This is a great role to start your career and develop your workplace skills. About the work (Primary Job Responsibilities) … * Associates provide exceptional customer service throughout the museum store, especially with upselling a variety of products and conducting sales transactions. * This position is the first point of contact for visitors and customers, and (within given authority) must meet and exceed the expectations of all guests and meet or exceed service and sales targets. * Associates may also be called upon to assist staff and visitors with directions and information about the museum galleries, amusements, attractions. * Greet and assist all museum guests; effectively handle questions, sales, service, and payments for a variety of museum attractions, amusements, and products in accordance with established museum policies and procedures. * Use initiative and enthusiasm to create exceptional guest experiences * Build sales using various techniques such as add-ons, substitutions, and active listening. * Maintain appearance and functionality of assigned areas: back-of-house facilities, store merchandise, collateral materials, guest queues, ticketing areas, register areas, stock rooms, and related spaces. * Be knowledgeable about the museum, its history, programs, and special events and effectively communicate this information to guests. * Facilitate internal communication, as needed, with critical support departments: Operations, HR, Administration, etc. * Maintain the ability to work nights and weekends and extended schedules during peak periods. Provide availability updates and changes when necessary. * Able to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 75 pounds short distances. * Perform additional duties as required. What you might be like … * You are engaging and passionate about providing an exemplary experience for guests, with a smile. * You have a background in retail, sales, and are driven to help people. * You have excellent communication skills, and the ability to speak and connect to people of all kinds. * You are a dependable and friendly individual that enjoys working with a team. * You thrive working in a fast-paced, dynamic environment. * You have the ability to work nights, weekends, and some holidays. * Pertinent backgrounds include: Theater and other forms of Entertainment, Events, Hospitality, Customer Service, and Nightlife. * Multilingual is a plus! * Strong interpersonal skills and the ability to communicate effectively and clearly in stressful situations and maintain a calm demeanor. * Must be a true self-starter and able to execute assignments independently. * Strong work ethic and ability to work effectively as part of a team. * High level of integrity and dependability with a strong sense of urgency and results-orientation. Physical Demands / Work Environment * The physical demands and work environment described in this job description is representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is required to stand, walk, sit, talk, listen, and use hands to operate museum exhibits. Vision requirements include close, distance, peripheral vision, depth perception and ability to adjust focus. * The work environment is an indoor, climate-controlled public area of assembly. The noise level varies throughout the venue, some areas are very quiet while others contain reasonably high noise levels. There is ample lighting throughout the venue. There are no hazards and no protective devices worn or used in the office work environment.

Job DescriptionDescription: Do you dream about being part of History and promoting NYC’s most iconic destination for fun? Luna Park in Coney Island is actively recruiting for Seasonal Finance & Administration (Bank Teller) Team Members. About Us: Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and in 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement industry. CAI is part of the Zamperla Group, which is the worldwide leader in the manufacturing of amusement rides. As a Bank Teller, you will be responsible for supporting the services of ticketing Cashiers in the park, in the form of dispersing cash in support of services tendered. This role includes balancing banks and drops daily. Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224, USA Job Description: • Provide daily banks to ticketing cashiers following cash handling procedures., • Follow company procedures for creating and closing banks with minimal error and maximum attentiveness while supporting team members., • Embrace a warm and polite approach to customer interactions, embodying the CAI image., • Uphold punctuality, reflecting commitment to the team and guest experience., • Collaborate within the team, offering assistance when needed., • Proactively identify and resolve team member and guest requests, ensuring satisfaction., • Utilize computerized cash registers for seamless sales processing., • Proactively identify and resolve customer requests, ensuring satisfaction., • Maintain cleanliness in work areas, contributing to a welcoming environment., • Fulfill assigned tasks with dedication and attention to detail., • Adhere to all CAI policies and procedures, ensuring a consistent and positive experience.Requirements:, • Previous experience in banking, cash handling or customer service is a plus., • Friendly and approachable demeanor with excellent communication skills., • Ability to engage with guests and create a positive, memorable experience., • Basic math skills for handling transactions and providing change., • Flexibility to work independently and/or as part of a team., • Availability to work various shifts, weekends, holidays, and evenings as needed., • Physical stamina for standing and moving throughout the shift., • Must be outgoing, friendly, courteous, and honest., • Able to work in all weather conditions.

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Technical Support • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description SALARY: 145K MAX PER YEAR + BENEFITS SOME SUPERVISORY EXPERIENCE BANKING EXPERIENCE A MUST SUPPORTING BANING APPLICATIONS SUCH AS SUMMIT ETC. HELP DESK MANAGER GREEN CARD OR US CITIZENS LOCAL CANDIDATES ONLY RESPONSIBILITIES · Manage KACE ticketing system (Assign, review and analyze tickets) · Provide first-line support (Level 1) for desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) and Banking applications (e.g., Summit, Montran) · Work extensively with end users · Support Windows workstations (10 and 11) · Support our Windows Servers environment (2022) · Generate Helpdesk KPI and KRI reports · Automate Helpdesk tasks using scripts (e.g., PowerShell, Python) · Maintain accurate documentation of Helpdesk procedures, and troubleshooting steps. REQUIREMENTS: Education: Bachelor’s degree in Information Technology, Computer Science, or related field. Experience/Skills: · 5-7 years of experience supporting Banking applications (e.g., Summit, Montran) and desktop applications (e.g., Microsoft Word, Excel, Outlook, PowerPoint) · Proficiency with Help Desk management software (e.g., KACE, Jira, Zendesk) · Proficiency in Windows Server (2022) and Windows Workstation (10 and 11). · Experience with scripting tools (e.g., PowerShell, Python). · Excellent communication and documentation abilities. (e.g., Document Helpdesk support procedures) · Very good troubleshooting and problem-solving skills

Job Description We are a dynamic IT & Cyber Security solutions provider based in Astoria, Queens, dedicated to empowering businesses with cutting-edge technology and unparalleled service. We are NOT a placement company or staffing agency. Instead, we are a growing team-first organization, committed to fostering the professional growth of our employees and helping them take their IT careers to the next level. We are looking for an ambitious IT professional with proven experience as a network/systems engineer to join our team. If you are passionate about technology, thrive in a collaborative environment, and are ready to tackle diverse and exciting challenges, we want to hear from you! About the Role: As a Level I Helpdesk Support Engineer, you will play a vital role in ensuring the smooth operation and security of our clients' IT environments. You will collaborate with our internal team and external clients to deliver high-quality solutions, manage projects, and provide expert guidance on cybersecurity strategies. Work Schedule & Hours: • Rotating 12-hour shift - 3 days on shift, 3 days off shift., • Serve as the first point of contact for clients experiencing technical issues, ensuring prompt and professional assistance., • Resolve common IT issues such as password resets, software installation/configuration, and basic network connectivity issues., • Analyze and diagnose issues related to hardware (e.g., printers, laptops, peripherals), software (e.g., operating systems, antivirus programs), and networks (e.g., Wi-Fi connectivity, firewalls)., • Perform initial troubleshooting for security-related incidents, such as malware infections, phishing attempts, or unauthorized access alerts., • Accurately categorize and prioritize tickets based on impact and urgency., • Collaborate with Tier 2/3 teams by providing detailed logs and issue descriptions to facilitate timely resolution., • Maintain thorough records of client interactions, including issues reported, solutions provided, and unresolved challenges., • Contribute to the creation and updating of knowledge base articles to assist both clients and internal teams., • Monitor client environments using MSSP-specific tools, including Security Information and Event Management (SIEM) platforms, endpoint protection systems, and other monitoring tools., • Investigate and respond to security alerts or anomalies, ensuring immediate containment and escalation when required., • Maintain a professional and empathetic demeanor when handling client concerns, ensuring a positive customer experience., • Provide clear and concise explanations to non-technical clients about issues and resolutions., • Operate ticketing systems efficiently to track, update, and resolve client issues., • Familiarize yourself with various cybersecurity tools (e.g., antivirus software, intrusion detection systems) to assist in client support., • Deliver basic end-user training or tips on IT best practices, such as secure password creation and safe internet use., • Provide feedback on recurring client issues to improve internal processes and tools. · Operating Systems: * • Proficiency in Windows 10/11 for end-user support., • Experience with virtualization platforms like VMware and Hyper-V for server and infrastructure management., • Firewalls and Security:, • Knowledge of firewall configuration, management, and troubleshooting, primarily with FortiGate and Palo Alto devices., • Networking:, • Solid understanding of networking principles, including IP addressing, VLANs, DNS, DHCP, and routing protocols., • Ability to support and maintain network switches, routers, and wireless access points., • Ticketing Systems:, • Familiarity with IT ticketing systems for incident management and service requests., • Cloud Platforms:, • Experience with Office 365 administration, including Exchange Online, Teams, and SharePoint., • Understanding of Azure and AWS for cloud resource management and services., • Multi-Factor Authentication (MFA):, • Configuration and administration of Duo or similar MFA solutions., • Cybersecurity Tools:, • Proficiency with Security Information and Event Management (SIEM) platforms for monitoring and analyzing security events., • Expertise in deploying and managing Anti-Virus solutions to protect endpoints., • Backup Solutions:, • Knowledge of various backup and recovery tools for data protection (e.g., Veeam, Barracuda)., • General IT Knowledge:, • Ability to quickly diagnose and resolve hardware and software issues., • Strong familiarity with industry best practices for system and network security. Qualifications: • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description Job Summary: The Level 1 Deskside Support Technician will serve as the first point of contact for resolving hardware, software, and network issues. This role involves troubleshooting, configuring, maintaining IT systems, and delivering excellent customer service. Key Responsibilities: • Provide first-level technical support to end-users via phone, email, in-person, and deskside interactions., • Ensure all assigned tickets are resolved within the agreed-upon Service Level Agreements (SLAs) to maintain organizational efficiency and client satisfaction., • Create, manage, and maintain workflows, dashboards, and reports within the ServiceNow platform to improve tracking and visibility of support activities., • Troubleshoot and resolve hardware, software, and network (wired and wireless) connectivity issues, including desktops, laptops, printers, and mobile devices., • Install, configure, and maintain computer systems, operating systems, applications, printers, and other peripherals., • Assist with setting up and maintaining conference room technologies, such as Microsoft Teams and/or Zoom Rooms equipment., • Configure, deploy, and track IT equipment, including workstations and mobile phones, via MDM solutions., • Respond promptly to service tickets and escalate complex issues to higher-level support teams when necessary., • Assist with user account setup and maintenance in Active Directory and other IT systems., • Ensure IT inventory is managed and properly tracked., • Document and track all support requests in the helpdesk ticketing system and update the knowledge base for common issues., • High school diploma or equivalent; associate degree in IT or related field preferred., • Proven experience in a helpdesk or similar role is highly desirable., • Basic understanding of computer hardware, software, networking concepts, and IT systems such as Active Directory., • Familiarity with ITIL practices, ITSM platforms, firewalls, switches, servers, and backup solutions is a plus., • Considered certifications such as CompTIA A+, Network+, CCNA, or MCSA are highly valued., • Strong problem-solving, troubleshooting, and critical thinking skills., • Excellent communication, interpersonal, and customer service abilities., • Ability to work independently and as part of a collaborative team., • Competitive salary based on experience., • Opportunities for professional growth and career advancement., • Must be willing to undergo a background check, • Must have authorization to work within the U.S, • Must be able to commute to locationCompany DescriptionMSSP seeking talented and energetic Level 1 Helpdesk EngineersMSSP seeking talented and energetic Level 1 Helpdesk Engineers

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Job Description Ocean Computer Group is looking for a Level 2/Level 3 engineer that will provide technical support for computers and associated networks. Level 2 support –This is generally reserved for desktop, laptop, and other user device support but it may also share work with Level 3. Level 2 generally handles break/fix, configuration issues, troubleshooting and software installations, They handle escalated issues that Level 1 support is not equipped to handle. Level 2 will sometimes escalate to Level 3, depending on the issue and the way the Help Desk operates. Depending on the Help Desk organization, a level 2 tech may either 1) be limited to only solving known issues and escalate new issues to level 3; or 2) be authorized to research and implement fixes for new issues and only escalate to Level 3, if it is out of their skill set or ability to solve. Level 3 support – Troubleshooting, configuration, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues. Besides always having the ability to deploy solutions to new problems. Responsibilities • Must be able to install, configure, and test all core applications and utility software products such as MS Office, Java, Adobe, Flash, anti-virus, backup software, MS Updates, QuickBooks, etc., • Additional support capabilities are basic Active Directory support (password resets and group modifications/permissions), network printing, antivirus (Symantec, Webroot, Trend & AVG), network shares, wireless, Exchange (password reset and account creation), Office365, connectivity, hardware performance, etc. Basic IP configuration and smart phones., • This role also handles NOC-type activities such as handling recurring alerts for failed backups, hardware issues, service outages, and also responsible for regular maintenance for contract customers, including patching, checking anti-virus status, checking backups, etc., • Responsible for managing tasks in appropriate service management systems (ConnectWise and Kaseya), open call reporting and various reporting/updating requirements as assigned., • Must maintain all necessary and required technical certifications, based on business needs., • Adhere to guidelines pertaining to security of assets and proprietary information. Study and comply with the codes of business conduct, proprietary information and copyright guidelines, rules of ethics and other directives outlined in the ETS Employee Guide., • Perform other customer service related tasks., • A High School diploma or equivalent. College degree, A+, Network+, MCP, VMWare, MCSA, CCENT a plus., • Minimum of 5 years of experience with an extensive amount of MSP-specific work, • Experience troubleshooting and supporting computer systems and working with technical and non-technical end users., • Excels in fast-paced environments and is able to effectively multitask., • Attention to details and accuracy a must. * Strong written and verbal communication skills., • Quality is a MUST as is the ability to organize and prioritize using a help desk ticketing system., • Must have experience with ConnectWise PSA and Kaseya RMM Company Info: Website Oceancomputer.com Headquarters Matawan, NJ Size 25 to 50 employees Founded 1985 Type Company – Private Industry Information: Technology Company DescriptionWe've seen a lot in our 40+ years. Ocean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. That means we take the time to understand your unique operating environment, and we leverage our experience and expertise to prescribe the best solution to your challenges. Our customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation and management of complex infrastructures. Our people make the difference.We've seen a lot in our 40+ years.\r\nOcean Computer Group is a managed service provider (MSP) primarily focused on solving business challenges. That means we take the time to understand your unique operating environment, and we leverage our experience and expertise to prescribe the best solution to your challenges.\r\nOur customers range from single office environments with dozens or hundreds of employees to regional offices and multiple locations that support thousands of employees across many locations. Our Public Sector customers span all K-12, Higher Ed, County and Municipality customers in NJ. And we can scale from specific project and integration projects to compete design, implementation and management of complex infrastructures.\r\nOur people make the difference.

Job DescriptionWe are looking for an experienced IT Support Specialist to join our team in New York, New York. This long-term contract position offers an opportunity to work in a dynamic non-profit environment where your technical expertise and customer service skills will make an impact. The role requires flexibility, as it involves in-person support four days a week and a 32-hour work schedule. Responsibilities: • Provide hands-on technical support for Mac computers, including troubleshooting hardware and software issues., • Manage and resolve helpdesk tickets efficiently using a ticketing system., • Deliver exceptional customer service by addressing user concerns and ensuring a smooth IT experience., • Work independently to diagnose and resolve technical problems with minimal supervision., • Collaborate with team members to ensure seamless IT operations and support., • Maintain accurate documentation of technical issues and resolutions., • Assist in onboarding and training users on system functionalities as needed., • Adapt to changing schedules and priorities to meet organizational needs.• Minimum of 3 years of experience providing IT support, preferably in a helpdesk or IT department setting., • Proficiency in troubleshooting issues related to Mac computers., • Familiarity with helpdesk ticketing systems and basic IT processes., • Strong communication skills to effectively interact with users and team members., • Proven ability to work independently with minimal guidance., • High level of flexibility to adapt to changing schedules and requirements., • Customer service-oriented mindset with a focus on delivering quality support.