Technical Expert and Project Manager
hace 3 días
Lyon
Technical Expert and Project Manager – Europe Location: France - Lyon Department: Technical and Project Team, Europe Reports to: Europe CTO Company: Sunmi Technology Europe Role Overview As a Technical Expert and Project Manager at Sunmi Technology Europe, you will play a key role in driving the successful deployment and adoption of Sunmi’s products and solutions across the European market. You will act as the technical bridge between Customers and R&D centers, ensuring solutions are effectively implemented, integrated, and maintained. This role focuses on technical delivery, solution optimization, and operational excellence across projects. It is ideal for someone who thrives in a dynamic international environment and enjoys combining deep technical expertise with project coordination and problem-solving. Key Responsibilities / Missions Technical Expertise & Product Leadership • Serve as technical expert and referent for Payment & POS products and solutions (Key Injection, MDM, TMS, etc.) across Europe., • Provide technical guidance for platform and product improvements., • Participate in testing and validation of new products, features, and enhancements., • Contribute to continuous improvement of product reliability, performance, and integration capabilities. Customer Assistance & Project Management • Collaborate with Customers and R&D teams during solution design and project delivery, providing technical expertise throughout implementation phases., • Analyze customer requirements and translate them into robust, scalable technical solutions., • Guide and assist customers in implementing and configuring POS and payment solutions., • Own and drive resolution of technical consulting tickets and operational issues (Jira), including troubleshooting, root cause analysis, and coordination with internal teams. Documentation & Knowledge Sharing • Create and maintain technical documentation, training materials, and troubleshooting guides., • Contribute to the internal knowledge base with FAQs, best practices, and recurring issue analyses., • Deliver technical presentations, training sessions, and product demonstrations (focused on implementation and enablement). Communication & Reporting • Maintain clear and professional communication to ensure customer satisfaction and project transparency., • Report project progress, risks, and escalations using Jira and Confluence., • Act as a technical liaison between customers and Engineering teams, ensuring efficient issue resolution and feedback loops. Qualifications Education & Background • Bachelor’s or Master’s degree in IT, Computer Science, Software Engineering, or Electronics., • At least 5 years in technical leadership, project management, or solution engineering within Payment, Security, Retail, or Banking., • Experience in software development (5+ years) with Android, Java, Kotlin, and cloud-based applications. Technical Expertise • Solid knowledge of payment technologies and standards (EMV, PCI PTS, P2PE)., • Familiarity with cryptography and security protocols, including encryption and digital signatures., • Understanding of network protocols, hardware integration, and embedded device communication., • Experience with Atlassian tools (Jira, Confluence) and agile environments., • Strong experience in technical troubleshooting, system integration, and customer-facing solution delivery. Soft Skills & Mindset • Highly organized with strong planning, prioritization, and risk management skills., • Comfortable working with remote and multicultural teams across time zones., • Strong communication and presentation skills, with ability to engage technical and non-technical stakeholders., • Proactive, autonomous, and capable of managing complex cross-functional topics., • Strong problem-solving abilities with a structured and analytical approach. Languages & Mobility • English – fluent; French or Polish – preferred; Chinese – a plus., • Willingness to travel across Europe for customer visits and project follow-ups.