Claims & Engineering Support Advisor
2 days ago
Bedford
Copart UK Ltd are looking for a Claims & Engineering Support Advisor to join our growing Claims Settlement team at our Head Office in Bedford. This is a key role that ensures our claims and engineering processes run smoothly, efficiently, and in full compliance with company and seller policies. As a Support Advisor, you will deliver high-quality administrative and customer support, helping to drive operational excellence across the department. Main duties & responsibilities • Deliver high-quality administrative and customer support across multiple channels., • Ensure excellent customer experience for internal and external stakeholders., • Produce accurate and timely MI reports for Claims Settlement & Engineering teams., • Administer claims and engineering instructions, ensuring timely and compliant completion., • Meet quality, productivity, and service delivery targets., • Support colleagues, provide cover during peak periods, and contribute to a positive team environment., • Manage departmental telephony, handling inbound calls professionally., • Perform additional duties as directed to support continuous improvement., • Set up Lots and engineering report requests in Audatex following guidelines and seller rules., • Assist the engineering team with travel arrangements, training logistics, uniforms, and equipment., • Process purchase invoices through Coupa for line manager approval. What we need from you: • Strong customer service skills., • Excellent attention to detail., • Outstanding communication and interpersonal skills., • A strong team player with a positive attitude., • Energetic, self-motivated, and proactive., • Excellent computer and data entry skills., • Proficient in Microsoft Office (Outlook, Excel, Word)., • Good literacy and numeracy abilities. What we offer you in return: • Monday to Friday working, • Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion., • Give Back: Receive a paid day to volunteer for a charity of your choice., • Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access., • Appreciating You & Others: Celebrate special moments with access to our Recognition Hub and E-card collection., • Your Future: Join our contributory workplace pension scheme for financial security., • Investment: Purchase shares in our global company at a discounted rate., • Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts., • Life Assurance: Enjoy peace of mind with our life insurance coverage., • Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities., • Goal Support: Use tools like Mortgage Advice, Life Coaching, and our Money Hub to achieve your goals. No agencies please