Behaviour jobs in United Kingdom

Job Details: Behaviour Support Technician Hourly Rate: £22 per Hour Probation Wage, Rising to £25 per Hour Post Probation Hours Available: Case Based (Varies) - Our Client scheduling and needs vary, with Hour Allocation from 3-6 Hours per Day, with some weekend services and some falling exclusively during term time. Additional Hours are provided for training and operational tasks assisting management with service development. Expected Number of Successful Applicants: 2 - 3 Working Hours: Varied, work days consist of 3-6 hour days, which include time to complete programme management tasks. We are seeking applicants for both weekend & weekday services and welcome applicants with a flexible or varied schedule. Job Area: Greater London Area Are you a New or Experienced Professional Motivated to Work with Neurodivergent people with complex needs? Selection Process The process of application will be: Interview & Shortlisting - Applicants will be shortlisted and contacted, with successful applicants invited to attend a short interview. Shortlist & Trial - If you are placed on the shortlist, you will receive contact and be asked to either attend a paid trial day at a reduced rate consisting of no more than 4 hours (£80 per applicant), or being asked if you are comfortable being placed on a waiting list until the current series of trials is completed and evaluated. You will receive confirmation of whether your trial was successful, and whether a position is being offered for you to join our team. Job Description Thank you for your interest! Role Description We are seeking friendly, reliable, and motivated applicants for a role supporting our Clients with autism spectrum disorder, learning disabilities, and complex needs. OBS provides a varied service offer to young people with additional needs in and around the Greater London area, primarily working with adults and their families to build individualised sustainable support systems that support our Clients to fulfil their potential. The programmes we provide are supported by a behavioural specialist acting as Programme Lead, who develops individualised support programmes to develop specific skills focused at increasing the client’s quality of life. The client is the centre of this role and their best interest and safeguarding must be considered in every stage of the support programme. An in date DBS check is required for this role, and training and development will be provided to ensure that you are ready and confident to undertake the responsibilities of the role. Client wellbeing and safeguarding will be at the centre of this role. You will teach skills to our Clients that support them to live independently, and in good health, as well as to support them to gain vocational skills that will help them to gain employment and engage in their community. We are seeking Technicians who have weekday and weekend availability. The role will be supported by a behavioural specialist who will provide individualised training on the role, as well as to support your skill development as a Behaviour Support Technician. ** Our Details** Your role will be directly managed by Otium Behaviour Services, with direct support, training, and oversight of your role being provided by our staff. The Director of Services will be responsible for your Line Management, training, programme development and monitoring, skill development plans, and safety and supporting documentation. Safeguarding responsibility will be shared across the parents and programme lead to ensure that there is always someone to report to confidentially in case of safeguarding concern. Otium Behaviour Services is a private specialist behaviour support provider that offers programme development, programme management, supporting documentation, and resource development services. ** Key Information for You** You will be employed by Otium Behaviour Services. The specialist who is managing the programmes described is qualified to an MSc level and has over 9 years of relevant experience to support you in your role. You will always have support from your fellow professionals and the organisation should you experience challenges in the role. Those interested in the role or more information on Otium Behaviour Services ** Your Details** We are looking for you if you are motivated to support young neurodivergent people! What are We Looking for In You? We are aware that people who want to work with neurodiverse people come from a variety of backgrounds. We want to support motivated people to gain skills in the industry and don’t want to immediately exclude candidates by mandating specific qualifications. All skills relevant to the role can be learned on the job and as there are many support methodologies used in different institutions we are aware that not all skills are transferable. That said, we do have a list of “good to have” qualifications at the end of this section, as well as a list of skills necessary to be able to effectively carry out the role in the long term. Key Skills Resilience - Neurodiverse clients often encounter serious barriers to accessing the world as easily as their typically developing peers. To support individuals who are experiencing extreme challenges requires you to be resilient and capable of putting the client first in all circumstances. Attention to Detail - Effective behaviour support strategies are dependent on accurate and reliable data on the skills being taught. The data is extremely important to decision making and taking data as you teach is a necessary element of the role. Reliability - The programmes our clients access include routines that they rely on. We will of course be understanding but want to ensure that we can always provide the client with the services that they need. Adaptability - Everyone is always still learning all the time. The programme will develop organically based on the clients needs as they develop. We are all on the same team and communicating is critical to ensure changes are made at the right time. ** Good to Have Qualifications** GCSE/A Level Equivalent - Especially in Maths, Sciences, or Psychology. Bachelors Qualifications - Especially BSc qualifications or qualifications in Social Care, Psychology, or Education. Any Behaviour Analytic qualification - Including Registered Behavioural Technician, qualifications in Positive Behavioural Support or Applied Behaviour Analysis, or Support Work and Social Work.

Travelodge Farringdon 10-42 King’s Cross Road WC1X 9QE please read description and not ask what the address is. As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. We have regular rewards and recognition activities such as ‘FAB Fridays’ and ‘Housekeeping Heros’. Typical hours range from between 9/10am starts and 2/4pm finish, giving you the ability to work around family life. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. We value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made.

Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.

Right Way Sports are looking for a high quality, enthusiastic, reliable sports coach to assist in the delivery of P.E lessons and extra curricular activities in Primary Schools located in North London. Hours and days to be discussed after interview. Applicants must hold a minimum of a Level 1 coaching certificate within at least one sport and be First aid/safeguarding children trained. Sports coach job role: - Assist with setting up activities & delivering high quality P.E lessons within Primary Schools - Assist with behaviour management - Develop knowledge and understanding of the P.E Curriculum - Develop within the role to become a lead coach - To engage with children and school staff in an appropriate and enthusiastic manner Skills & Experience: - Be enthusiastic and a good role model - A basic understanding of the rules of a variety of sports - Experience of working with children within a coaching environment - To be able to travel to different schools within North London - Demonstrate commitment to punctuality, reliability & professionalism within the role - Create a positive & safe learning environment for participants - Minimum of a level 1 coaching certificate within at least one sport - First aid / safeguarding trained We are interested in receiving applications from: - Sports coaches - Football coaches - University sports students - College, BTEC & Sixth form sports students - Early years workers Job Type: Part-time Pay: £14.00 per hour Work Location: In person Expected start date: ASAP

First Haul Limited is an aggregate and Asphalt Logistics service provider in the midlands. Our service cuts emissions, save organisations time and money and offers security. We are a collective of driven, friendly individuals with a vision to expand our customer base. As we are rapidly expanding, we are now on the search for a Logistics Coordinator to join our friendly team, The Role: As a Logistics Coordinator, with preferably a year's experience you will: Collaborate closely with the Depot Manager to ensure smooth operations at our depots, guaranteeing that every customer receives their fuel on time with exceptional service. You will serve as the main point of contact for our Drivers regarding their rotas and shifts, and work alongside the Depot Manager to manage logistics, vehicle maintenance, staffing, scheduling, and reporting. Your primary goal will be to ensure that all vehicles meet health and safety standards and are in optimal condition for our Drivers to deliver top-tier service to our customers. Additionally, you will be responsible for submitting regular reports to Company Management. Job title: Logistics Coordinator Salary: £38,000- £40,000 (depending on experience) Location: Bedford Hours of work: 3pm- 11pm | Monday to Friday Key Responsibilities: Scheduling and rostering Drivers, vans and equipment needed to deliver our service Route monitoring and planning of vans and Drivers Responsible for the smooth running of a busy operational depot in line with Management instruction Completing in-house reports to provide data from Fuel-Management system (stock, volumes etc) Ensuring all vehicles have been issues with the correct equipment and drivers have confirmed this Delivering high levels of customer service internally and externally Supporting the Depot Manager in employee performance as well as reviewing your own performance management Ensure that all Employees are complying with their training Complete alcohol and drug testing when required Monitor and escalate issues with Driver conduct, feedback from clients as well as overall conduct/performance uniform and behaviour Help with the on boarding process of new Drivers Liaise with Sales Administrator in onboarding new clients First point of contact for drivers if any issues occur First point of contact for customers for scheduling requirements Adherence to Company procedures and statutory laws and full deputising of Depot Manager when required Key Attributes: Passionate and self motivated with a can do attitude Clear and persuasive communicator Ability to build rapport with potential new clients as well as form, maintain and enhance strong relationships internally A positive influence on our team members Problem solver Benefits: KPI based bonus framework Holiday allowance

About the job JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey... A DAY IN THE LIFE OF A RESTAURANT MANAGER AT THE LYNDENE HOTEL What you'll be doing... Reporting to the General Manager you can expect your working day to include the following. Ensuring the smooth running of both of our restaurants, the Washington and Connaught for breakfast and dinner service. Maintain the highest standards of guest care, ensuring the team deliver a friendly, efficient, and professional service. Recruitment. Training & development of the team. Ensuring that the team comply to current licensing, health & safety, food safety and fire regulations. Continuously review team behaviour, appearance, and performance. Supporting the wider hotel as part of the management team which will include duty management shifts. WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements... To succeed in the role of Restaurant Manager, you will need the following qualities and skills: An enthusiastic individual, who aspires to be the best and can offer a warm and friendly welcome to all guests to make their visit exceptional. Strong leadership, management, communication, and organisational skills. Prior experience of a similar sized front of house operation. People focused, with strong attention to detail and the ability to lead from the front to ensure the team deliver a standard of service that meets the needs and expectations of our guests. WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture... Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . International Talent Welcome: We are open to sponsoring candidates from overseas who possess the right skills and qualities for the role. RBH holds a sponsorship license, making the immigration process a smooth journey for the right candidate. #LifeatRBH £26000 - £26000 per annum Department: F&B service About you • Ensuring the smooth running of the both restaurants, for breakfast and dinner service. • Maintain the highest standards of guest care, ensuring the team deliver a friendly, efficient, and professional service. • Recruitment. • Training & development of the team. • Ensuring that the team comply to current licensing, health & safety, food safety and fire regulations. • Continuously review team behaviour, appearance, and performance. • Supporting the wider hotel as part of the management team which will include duty management shifts. Language required: English. The company RBH is an independent hotel management company, with an exceptional track record of developing and managing a diverse collection of branded and private label hotel properties across the UK to maximise returns for hotel owners. Working in partnership with many of the most prestigious international hotel brands, including IHG, Hilton, Accor, Marriott and Wyndham, RBH is a driving force in the hospitality industry in the UK. Our RBH family of over 250 hotel specialists provide a comprehensive support platform to each hotel General Manager. As the UK’s leading hotel management company, we operate over 50 fantastic hotels from luxury hotels with golf, leisure & spa and extensive F&B, to limited service and budget hotels.

Job Description: Residential Childcare Worker Company: Sourcing Pro Recruitment Ltd Location: Nottingham NG2 About Us Sourcing Pro Recruitment Ltd specialises in connecting skilled professionals with rewarding opportunities in education and health and social care sectors. We are currently seeking dedicated and compassionate Residential Childcare Workers to join our team, supporting vulnerable children and young people in residential settings. Key Responsibilities Care and Support: Provide high-quality care and support to children and young people, promoting their emotional, physical, and social development. Safeguarding: Ensure the safety and well-being of children by adhering to safeguarding policies and procedures. Daily Activities: Organise and supervise recreational, educational, and life-skills activities tailored to individual needs. Building Relationships: Establish positive, trusting relationships with children, families, and external stakeholders. Behaviour Management: Use de-escalation techniques and positive reinforcement to manage challenging behaviours in line with agreed strategies. Record Keeping: Maintain accurate records, including daily logs, incident reports, and care plans, ensuring compliance with regulatory standards. Team Collaboration: Work collaboratively with colleagues, attending team meetings and contributing to care planning. Development: Participate in training and professional development to enhance skills and maintain qualifications. Requirements Experience: Previous experience in residential childcare or a similar setting is highly desirable. Qualifications: A Level 2 or 3 Diploma in Childcare (or equivalent) Enhanced DBS Check: A valid enhanced DBS certificate or willingness to undergo one. Skills: Strong communication, empathy, and resilience are essential. Flexibility: Ability to work shifts, including evenings, weekends, and bank holidays. How to Apply If you are passionate about making a positive difference in the lives of young people, we would love to hear from you! Sourcing Pro Recruitment Ltd is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment.

Job description Head Chef London, Clerkenwell Contract: Permanent Salary: £38,000 - £45,000 A stunning hospitality location in Clerkenwell for a newly refurbished restaurant and lounge operating in the evenings between Thursday – Sundays. We are looking for a talented Executive Head Chef to lead the kitchen team at our fantastic London location. You will have previous experience of working within a fast-paced kitchen at Head Chef level. You will be excited to work with fresh seasonal ingredients & regularly changing bespoke menus which YOU create! You will be creative and have the opportunity to showcase your skillset every day. The ideal candidate will need to be trendy and enjoy showcasing their flare for creating exciting dishes. This is will be a very fast paced and demanding role which will exact high levels of organisation and multi-tasking. ROLE REQUIREMENTS (TASKS & RESPONSIBILTIES): · Being responsible for product consistency and dish presentation management · Health & Safety management · Commitment to planning varied menus, placing of orders · Must ensure that all production, storage and service areas and equipment are maintained in a hygienic and clean condition, demonstrating a thorough understanding of food safety and health and safety legislation. · Ensure the prompt service of all meals and service at all times to the company / clients standards. Restock and replenish stocks and consumables as required during service · To plan exciting and varied menus, rotas, placing of orders. · Ensure all necessary checks are carried out in the service and associated areas for food temperatures. PERSON SPECIFICATION: • A genuine interest in food & excellent customer service skills • Excellent client relationship skills • Strong team working abilities, listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred. • The ability to be adaptable and flexible as necessary. • Willingness to learn new skills and take on additional responsibility. Knowledge / competencies: • Proficient in English and confident communicating at all levels. • Experience in hospitality environment • Experience in high volume hospitality • Hold at least a level 3 food hygiene qualification. Benefits • Free meals on duty • Volunteers leave - up to one day per year. • Recommend a friend bonus. • Individual training and development. • Fun and collaborative team atmosphere Diversity and Inclusion at DRIP London We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life

Do you considered yourself to be an experienced Registered Manager with a passion for delivering exceptional care? Are you ready to lead and deliver outstanding care services? Then you are the person we are looking for. We are recruiting for Registered Managers for Adult Residential homes: v Job Title: Registered Manager v Location: Winsford v Salary: £38,000 - £45,000 per annum depending on Experience v Hours: Full-time, 40 hours per week If you are Deputy Manager or a senior with a background in managing an adult home or children home with learning disabilities and looking to take the next step in their careers, then this is your chance to take. Job Description: As the Registered Manager, you will play a vital role in leading and directing the team to ensure the highest standard of care is delivered to all residents. You will be responsible for medication management, team leadership, and promoting a positive environment conducive to the well-being of all residents. You will also be on-call on a rota basis. Our key Requirements: Proven experience in a managerial role within the healthcare sector. Strong leadership skills with the ability to effectively manage a team Ability to manage on-call duties effectively. Flexible approach to working hours. Strong understanding of CQC regulations and standards. Commitment to providing high-quality care services. Ability to work well under pressure and prioritize tasks effectively. Excellent communication and interpersonal skills Licence/Certification: NVQ level 5 in Leadership and Management is preferred, or a willingness to work towards this. (Desirable) NVQ Level 3 (Required) UK driving license with the ability to commute to and from work independently Work Location: In person We support Adults with autism and learning difficulties, inclusive of complex communication, sensory, and behavioural support needs. We provide a great quality of care with a highly motivated and skilled staff team within our tailored needs-led settings. If this sounds like the job for you .... we would love to hear from you! Job Type: Full-time Pay: £38,951.71 - £45,951.71 per year Licence/Certification: Driving Licence (preferred) Work Location: In person

Salary - £13 to £15 per hour Schedule - Full Time Experience - Previous experience in a quality restaurant BAO Kings Cross are seeking a Waiter/Waitress to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Waiter/Waitress looking for a new role in an award winning, critically acclaimed group. The Position As Waiter/Waitress, you be responsible for providing a warm and genuine welcome to our guests, delivering an exceptional standard of service and memorable customer experience, and you will continually lead and inspire the front of house team to do the same. If you have the following, then we want to hear from you: Prior experience as a Runner, Commis Waiter or Waiter/Waitress within a high quality, restaurant; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for about food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group; Good knowledge of or experience in Asian cuisine and culture is a bonus! The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You will get 2 weeks rotas in advance so you can have a life outside of work. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. Our perks, hands down the best hospitality discount in London. 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle. The Group BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 5 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

Job Title: Product Trainer Location: Office based ROLE OVERVIEW: Join DK Tools Ltd in a pivotal role designed to champion product knowledge and training across the company. As the Product Trainer, you will be tasked with developing and delivering comprehensive training programmes that elevate the expertise of all staff members in our product range, including upcoming launches. Your insights and training will directly impact product development, sales effectiveness, and customer satisfaction. KEY RESPONSIBILITIES: · Product Expertise Development: o Maintain up-to-date knowledge of the entire product line and upcoming launches. · Training Programme Development and Execution: Design and implement a structured training programme for all employees, tailored to different departmental needs. Schedule and conduct regular training sessions, workshops, and seminars. New Product Testing and Feedback: Collaborate with product teams to test new products, Provide detailed feedback and suggestions for product improvements. Collaborate with production teams to ensure relevant product information is included on pack Sales Enablement: Equip the sales team with the necessary product knowledge and skills to enhance their sales pitches and customer interactions. Collaborate with Product & Marketing to create sales support materials like cheat sheets, product comparisons, and selling points. Customer Support Training: Train customer service teams on product features, troubleshooting, and FAQs to enhance customer support quality. Regularly review and update customer service training materials based on product updates and customer feedback. Content Creation for Marketing: Produce high-quality instructional and promotional videos that clearly communicate product usage and benefits to end-users. Collaborate with the marketing department to align video content with marketing campaigns and objectives. Collaborate with marketing to ensure key product information, features and benefits are reflected in marketing materials. Programme Performance and Metrics: Develop and monitor key performance indicators to assess the effectiveness of training programmes. PERSON SPECIFICATION - Knowledge, Skills & Behaviours: · Proven experience as a Product Trainer, ideally within the DIY tools or similar consumer goods industry. · Bachelor’s degree in Education, Business, Communication, or a related field. Relevant professional certifications in training or product management are a plus. · Strong presentation and communication skills, capable of effectively engaging and educating diverse audiences – in writing, verbal and comfortable being in front of a camera recording videos · Demonstrable experience in creating and managing training materials and programmes. · Technical proficiency in using technology and content creation tools for training purposes. · Excellent organisational skills, with a proven ability to manage multiple projects simultaneously and meet deadlines. COMPANY VALUES – What we look for · Trustworthy to do the right thing, even if it costs · Treat situations fairly, looking at the big picture inform decision making · Honesty in the way we deal with our colleagues and customers alike · Take pride & passion in our work to deliver quality and results · Take ownership to treat the business like it's our own · Treat everyone with respect, as you'd want to be treated yourself Challenge the status quo and drive continuous improvement.

The Role: We are seeking a highly motivated and experienced Ofsted Registered Manager to manage and oversee our supported living services for 16-18 years old. Reporting directly to the Managing Director, you will play a pivotal role in the day-to-day management and delivery of our services. This position is crucial for ensuring compliance with Local Authority fundamental standards while promoting best practices across the care settings. This opportunity will provide individuals the chance to grow a home and make an impact on the lives of young people. Key Responsibilities: Oversee and manage the daily operations of supported living services in line with council requirements, ensuring high standards of care. Supervise, mentor, and train support staff, fostering a collaborative, proactive, and supportive environment. Assist in the development, implementation, and review of individual care plans that reflect each client’s personal goals and aspirations. Key work with the Individuals to develop their support plan through the referral, assessment and review stages of person-centred planning. Understand their lifestyle choices, circles of support, what is important to and for them, and supporting them to have more choice and control in their life. Engage regularly with service users, families, and professionals, ensuring that care delivery aligns with a person-centred approach. Conduct regular audits and ensure all documentation is compliant with regulatory standards. Support with recruitment, staff rotas, and management of resources, ensuring services operate effectively within budgets. Actively contribute to continuous improvement initiatives and implement policies that drive quality and efficiency across the services. A level 5 qualification or be working towards this with management experience is crucial to the role, as well as experience in building a service and team as we are expanding the company. You will have comprehensive understanding of supported living with young people aged 16 - 18 . An understanding of the strategies for managing Challenging Behaviour and have the ability to understand equality issues and have knowledge and consideration of meeting the diverse needs of the staff team and vulnerable children / adults. You should have the ability to continually aim at improving the staff teams’ performance to provide Best Value Services and to develop effective team performance, make informed decisions and offer a clear lead, including pre-planning and impartation and monitoring of those plans, as well as having experience of handling conflict and managing sensitive issues to achieve positive outcomes. Person Specification: Leadership: Proven experience in a supervisory or management role within a supported living or similar regulated care environment, with a focus on empowering teams (minimum 1 year). You will lead, oversee and assist the directors in implementing the company’s vision, including the systems, staffing, policies and procedures that enable structure and high standards to be delivered. Communication Skills: Excellent written and verbal communication skills, able to liaise confidently with service users, families, staff, and professionals. Problem-Solving: Strong analytical skills with the ability to make decisions under pressure and resolve conflicts effectively. Organisational Skills: Exceptional organisational abilities, with a proactive approach to meeting deadlines and adapting to changing service demands. Empathy & Resilience: Genuine commitment to the well-being of others, with resilience and a positive attitude in a demanding sector. Qualifications Required: NVQ/QCF Level 5 Diploma in Leadership and Management for Residential Childcare (or proof of training underway). Valid driving license or willingness to travel between service locations. Up-to-date knowledge of relevant Children & Adult Social Care Legislation, safeguarding procedures, and health and social care legislation. Benefits: Competitive salary and numerous benefits to grow As a growing company, there will be more perks as we grow and you will be at the forefront of it. Comprehensive training and development programs, including access to relevant qualifications and leadership training. Employee assistance programs supporting mental and physical well-being. Opportunities for career progression in a growing, dynamic company. If you are passionate about making a difference in young people’s lives and looking to advance your career in a supportive, passionate organisation, we would love to hear from you. Proof of right to work in the UK. Please be advised we do NOT offer sponsorship. Job Type: Full-time, Permanent Pay: £42,000 to £52,000 per year depending on experience (negotiable) Additional pay: Company Growth Bonus Benefits: Enjoy your Birthday off Company events Company pension scheme in the future Employee mentoring programme Referral programme Sick pay Work from home in the future Training programmes As the business grows, so do the perks! Schedule: Monday to Friday Weekend availability when required On Call The role requires working flexibly mainly Monday – Friday but will require a manager who can be flexible where required. Licence/Certification: NVQ/QCF Level 5 Diploma in Leadership and Management for Residential Childcare (or proof of training underway) Work Location: In person with possibility to WFH in the future

Salary - £15.50 to £16.50 per hour Schedule - Full Time Experience - Previous experience in a quality restaurant BAO Kings Cross are seeking a Senior Chef de Partie to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Chef de Partie looking for a new role in an award winning, critically acclaimed group. The Location Each BAO location represents a different slice of culture in Taiwan. The Position We're looking for an experienced Senior Chef de Partie to join our kitchen team, creating exceptional dishes and delivering an all-encapsulating experience to our guests. You'll have experience working in a quality kitchen, adhering to standard operating and Health and Safety procedures. More importantly we are looking for people for as passionate about food and hospitality as we are! If you have the following, then we want to hear from you: Prior experience as a Senior Chef de Partie within a fast-paced quality, restaurant; Eagerness to roll your sleeves up and get stuck in; A creative approach with impeccable attention to detail; Passion for about food and hospitality, along with the eagerness to continually learn; The desire to develop your career within an ambitious and trend-setting restaurant group; The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You will get 2 weeks rotas in advance so you can have a life outside of work. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. Our perks, hands down the best hospitality discount in London. 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle. The Group BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 5 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

An exciting opportunity for an enthusiastic dog lover to join one of the leading pet care companies in Kensington & Chelsea. Currently providing care for over 100 happy dogs in the area, this position is well suited to an individual with excellent customer service skills, an interest in dog behaviour and training and keen enthusiasm in helping to advance an already thriving small business. Due to the nature of the role & the training required the applicant should be looking for a permanent, long term position. We will not consider any applicant who is looking for temporary ad hoc hours, all applicants will undergo thorough training in dog psychology and behaviour. Bonus schemes will be made available - & as the company expands - further promotions and added responsibilities and opportunities will be offered to employees who excel in the role and we do have an advancement option into a senior training position within the business. For individuals looking to begin a dog training career this role will provide experience, training & the successful applicant through all the necessary training qualifications and canine first aid. As we are a relatively small business we require all recruits to be extremely reliable, punctual and hardworking. Team skills and excellent communicative skills are imperative in addition to having a sincere passion for dogs, good organisational skills and a polite and positive manner.

Are you passionate about Care? Do you want to give some time to the Vulnerable? Then we are waiting to hear for you. We provide training and Management support. Whether you want nights, days, weekends or live – ins, we need you. Do you want to make a difference to someone’s life? Do you have good communication Skill? Can you listen & understand? Ur Choice Care can give you an Opportunity to have a career in care. Experience is not essential for the role, we are looking for people with the right values, and behaviours. We provide Considerate, respectful one-to-one personal care & support in the comfort of peoples own homes. Duties can involve support with shopping, trips out, palliative Care, Complex care, Housework, cooking together, Companionship, Walking The dog. Personal Care requirements. Medication administration, Sit in service, Hospital to home, Night Sits. Nutritional Support, Continence Care. We look to support with a wide range of special interests and activities that support their health & Wellbeing, such as arts & crafts, watching football, drama, musical evenings, gardening, and special occasions. To request an application form.

Job Overview: Our Team Members are essential to the smooth operation of Pittagoras. They ensure their sections run efficiently according to company standards and provide outstanding service to our customers, creating a memorable experience every time. Role Purpose: Team Members contribute to the overall success of the store by maintaining high standards in food preparation and service, supporting their colleagues, and ensuring a positive customer experience. Key Responsibilities: Attendance: Maintain timely attendance according to the scheduled hours. Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and use protective clothing as required. Section Monitoring: Oversee the standards of their sections and report any issues to the shift leader. Compliance: Follow all Pittagoras systems and processes, including Food and Hygiene standards, Health & Safety, and opening and closing procedures. Training: Support the training of new team members. Scope: Financial: Contribute to cost management by minimizing food wastage. Non-Financial:** **Ensure high customer satisfaction and quality food standards. Values: Authentic: Deliver authentic Greek food experiences. Informal: Provide excellent customer service in a friendly manner. Forward Thinking: Plan and work efficiently, adapting to rush orders and maintaining par levels. Honest: Support management and team members, fostering a strong team ethic. Energetic: Approach tasks with enthusiasm and contribute to a positive work environment. Key Relationships: Internal: Branch Manager, other team members. External: Customers, suppliers, delivery drivers. Education, Qualifications Essential: - Basic kitchen experience. - Reasonable command of the English language. Desirable: - Food and safety level 2 certification. - Health and hygiene certification/understanding of COSH. Competency/Behavioural Indicators: - Team player with flexibility for various tasks. - Professional attitude aligned with company values. - Can-do attitude and courteous approach to customers and team. - Passion for cooking and customer service. - Excellent communication skills and strong customer service ethic. - Flexibility in working hours and location. People Management Responsibility: Team Member (individual contributor). By joining Pittagoras, you become part of a dynamic team with opportunities for personal and professional growth. We look forward to receiving your application and potentially welcoming you to our team!

BAO is looking for a supervisor for our new concept who is adept at multitasking and ready to handle different kinds of duties. The new concept is different from all BAO restaurants today, so we are building a squad of solid people to bring the new concept to the public! The primary focus of this role is to support your manager with the daily operations, including people, profit oversight, stock management and so on. You will act as the Manager’s trusted ally and the team’s reliable leader. In the Manager’s absence, you will oversee the operations and could be considered a strong candidate for future advancement. This role is very hands-on, where you’ll actively engage in multiple tasks and closely work with the tight-knit team, to ensure that all cleaning and operational standards are consistently met. Flexibility with your schedule may be required, including evenings and weekends. If you’d like to immerse yourself in a dynamic environment where your passion can truly shine, join the special journey of BAO’s new concept! Key Responsibilities - Be the Leader Looking after the team and customers, motivating and rewarding team members, and working together to bring BAO moments for our foodies. - Be the Thinker Think of a supervisor as the conductor of a busy orchestra, conducting the seamlessly teamwork to ensure each "player" is in the tune, keeping the rhythm or changing the pace when the situation calls for it. - Be the Detailer This should go without saying to people applying as the supervisor, this spreads further than just making nice food in BAO's way; from setting up after opening the door, through receiving and fulfilling every single order or request, to completing a thorough closedown while observing daily compliance checks. - Be the Waste Warrior Managing and minimising the waste, setting the targets to champion the best practice for BAO Sustainability The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO 1. We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You will get 2 weeks rotas in advance so you can have a life outside of work. 2. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. 3. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. 4. Our perks, hands down the best hospitality discount in London. 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. 5. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. 6. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. 7. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle.

~PLEASE READ CAREFULLY ~MUST BE OVER 18 YEARS OLD TO APPROVE As a Housekeeping/cleaning team member, your job will be to clean bedrooms, bathrooms and public areas to gold standards following our cleaning process. It is possible that you will be required to support different departments with a variety of different tasks. Cleaning rooms can be physically demanding, but you will receive training to do your role and you’ll be surrounded by a supportive team. We’re looking for someone to work in a fast paced environment with great attention to detail. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. We value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made -Location: Travelodge Central City Road EC1Y 1AG -Working Hours typically starts from 10am - 3pm, 4-10pm -Contracts starts from 12 hours to 24 hours *Must be Fully Flexible *Must be able to work through the weekends

BAO is looking for a manager with experience in managing the team and kitchen for BAO's new concept. This new concept is different from all of BAO current restaurants which is why BAO is building a solid team to bring the new concept to the public! As the manager, you’ll lead a small, tight-knit team working seamlessly together and taking care of your team members. You will be responsible for overseeing the daily operations and profitability of your site, as well as actively drive and join in the sustainability of BAO. The position necessitates a specific mix of strong leadership, strategic vision and practical management skills to successfully propel business growth and enhance overall performance, through these 5 aspects: People, Product, Property, Profit and Planet. If you want to toughen the early management experience, and love the energy of the food market scene and bring delicious experiences to life, this is the exciting opportunity to be a part of this journey our BAO’s new concept! Key Responsibilities - As a team-supporter Organising the rota to balance the needs of the business and the team to ensure that your team has the best work-life balance. Creating a sustainable workflow for your team and meet with them regularly to follow up their BAO journey is progressing and fully supported. - As a decision-maker Analyse how the business is performing on a weekly basis with an understanding of P&L, and make decisions to improve the operation that drive the business forward, including: purchasing, inventory, equipment and so on. - As a problem-solver Manager is the main point of contact for any problems that may occur on site such as equipment or maintenance issues, or any customer complaints that might happen, addressing these operational challenges promptly and effectively to minimise disruptions. - As a collaborator Collaborate with others to ensure compliance with the stadium and logistics site regulations, and liaise with traders and ensure stock levels are suitable. The Benefits We want to create a great place to work that mirrors the soft fluffy embrace of a BAO 1. We have a commitment to work life balance. Our rotas are based on 6 shifts over 5 days, with a maximum of 1 double. You are paid overtime, and you will get 2 weeks rotas in advance so you can have a life outside of work. 2. Your development is important to us. Within your first year with us, you’ll have three reviews, giving you the platform to tell us how we can support you better, and to identify development opportunities. 3. We’re serious on our education, meet School of BAO. Learn Mastery, Discover Artistry. A meticulously crafted calendar of events, workshops, talks. 4. Our perks, hands down the best hospitality discount in London 50% off food and drink across all of BAO and JKS restaurants, plus some rotating restaurant discounts. 5. We have our own currency, meet BAOcoin. A reward scheme where you earn BAOcoin by displaying BAO behaviours, and cash in prizes from the BAOshop. 6. There are other ways to earn some cash with the BAO Pyramid Scheme. Sell the BAO dream to your friends, and earn up to £500 for a referral. 7. We’re serious about our parties. Our record turnout for our parties speaks for itself. At the beginning of the year we have a huge Wei Ya Party paired with our Annual Awards Ceremony.Our second large party is our Moon Festival BBQ in September. For good measure we throw in a handful of Karaoke Parties in the middle. The Group BAO was founded by Shing, his wife - Erchen and Shing’s Sister - Wai Ting. Following a trip to Erchen’s homeland Taiwan, and having an mind bending experience when eating Gua Bao, the trio came back to London to perfect the Bao recipe and kick-started BAO as a street food stall in East London in back 2013 to now 7 restaurants across Central London. Over the years we have been fine turning our people culture. We try hard every day to craft a great people experience that translates through to how we treat the employee journey just like we would the customer journey. We’re proud that BAO was recognised in The Sunday Times Best Places to Work 2024.

Need dynamic and fit person, who is responsible, punctual, happy and with empathy and homor for charming 11 year old boy with no behavioural issues in secondary mainstream school. Needs DBS check and enthusiasm.

Possibility for experienced Waking Night Carer to take on 2 consecutive nights (consecutive per week, regular nights). We need to cover either Sunday & Monday ** These are fixed nights.** and they are strictly waking nights. There is the possibility for an occasional one or two extra shifts when covering for a colleague. And we would be happy for someone be flexible enough to cover extra day shifts. Please let us know your exact availability with your application. About this client/teenager He is 17 years old; he is a happy, affectionate and cheeky chap. He loves being with people, listening to music, being read to, getting foot massages. He also enjoys walks and loves nature. He has significant complex care and medical needs; he is reliant on his family and carers to meet all his needs and is supported by a dedicated team of carers and support workers providing 1:1 sometimes 2:1 24/7. He is autistic, non verbal, has a movement disorder and epilepsy which results in regular seizures, a PEG for medication and fluids but eats foods orally. He needs Catheterization and Peristeen Irrigation. It would be a bonus if you had experience in these already. He can walk with support but is also a wheelchair user. He lives with his loving and supportive family, who recognise that his team of carers support workers are instrumental in his overall development and well being. Overview of role: He requires an experienced waking night carer to join his team to assist with his bedtime routine and tend to all his needs throughout the night. This is an active night as you will need to keep a close eye on him, and following protocols if he has a seizure, supporting him with personal care, monitoring for any signs of distress, and In the mornings administering his PEG feed and medications. You will help sooth him when needed, making sure he is comfortable, and he can get as much rest as possible. All activity throughout the night is to be accurately documented. Additional shifts available to cover leave etc. To attend staff meetings & supervision. To participate in training as required. To arrive in plenty of time to begin shift, read the handover notes and to receive information in handover from the staff team regarding the day’s events. Keep his environment clean and tidy. Help to fold and tidy away his laundry. You may have to attend holidays with the young person, which is usually for 1 week in the summer and support him during occasional long weekends away mostly with his family. Who this job would suit: A happy, positive, and calm Waking Night Carer with excellent hands-on complex care experience and highly desirable to have autism / special needs experience. You will be dedicated and committed and behave in a professional manner. Non-smoker only (non-vaper). What’s great about this job: The young person is a generally happy and cheerful – he is an absolute pleasure to work with and support. Excellent person-centred training is provided in all aspects of his care and medical needs and behaviour management. A fantastic opportunity to upskill. By applying for this vacancy, you agree to us sending your CV, short relevant cover letter as well as 2 relevant recent references and recent DBS. Job Types: Part-time, Self- employed or employed full time by a care agency. Wage/Salary:**During training and 6 months probation £15 per hour which rises to £16 per hour after the probation.** **Driver Essential? no** **Essential: Experience supporting a client with complex care needs, experienced waking night carer and excellent communication and writing skills. DBS essential. Strong interest in Disability and Autism.** Desirable: NVQ Level 2 Health and Social Care, or related degree or in process of studying for a related degree. ractical experience of catheterization and PEG, First Aid and waking nights. Start Date: ASAP Days & Hours: Sunday & Monday 8.30pm to 8.30am. Students of a related field are welcome. Please indicate in your application what is your availability. Either contract with agency or self-employed with UTR number (proof of self-employed carer / Support worker). Please when applying - let us know within if you have experience and why you are applying for this role. We might then send you an email address to forward your cover letter and CV. We hope to hear from you. Thank you.

Overview We are seeking a skilled and enthusiastic Bartender to join our clients team located in the Hyde Park area. The role - Tuesday to Sunday every week. (Tuesday to Friday, 19:00 to 23:00. Saturday and Sunday, 18:00 to 22:00) - £11.44 per hour + holiday pay on top. - Pay is weekly. Duties - Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and customer preferences. - Maintain cleanliness and organisation of the bar area, ensuring all equipment is properly cleaned and stored. - Engage with customers, providing excellent service and recommendations based on their preferences. - Monitor customer behaviour to ensure responsible alcohol service and adherence to food safety regulations. - Handle cash transactions accurately and efficiently, utilising basic maths skills for billing. - Assist in inventory management by tracking stock levels and reporting any shortages or issues.

We are looking for a support worker / Carer to join the team around a 17 year old severely autistic & epileptic teenager with additional health needs. He lives at home with his loving family. He has 24 hour 1:1 support and for some activities 2:1 (like visiting the pool, special needs bike club, visiting the park or visiting shops and cafes). About the Teen: He is a friendly, non verbal, very autistic boy with severe epilepsy, a movement disorder and additional health needs. he is non verbal and can walk only with support. He needs help with all elements of his daily life. He does like to be active (but not in an athletic way) and he loves to be entertained. But he also often also needs a lot of care as he can have seizures which lead to him needing to spend time in hospital. His team of support workers / carers help him with his daily life & routine which includes supporting and facilitating access to activities and community, help him with learning more self help skills and communication, all of his personal care, help with his laundry and keep his environment clean & tidy. About you: This job will suit someone with good experience supporting a young person with disability and autism and has a real interest in disability and autism. You are not afraid to learn care elements like catheterisation and dealing with PEG and Peristeen (ideally you have experience already and other elements of care - otherwise we train you). But this is not just about care but also very much about support and we would like to find someone who can be active, fun and shows initiative. You need to be following the behaviour plan which would explain to you. This could potentially suit a student of a related field as a part time position (but a full time position is also available). You need to be able to swim - this is important to him. Ideally you are a non-smoker / non vaper. You are open to work some weekends and some bank holidays (shared with the team) Both day and night shifts are available and we would prefer applicants who are open to both day and night shifts. Ideally you would be willing to commit for a minimum of 12 months or more. This is a job that could be very fulfilling and is well paid but it is also complex and would be difficult for someone who has no experience with disability. Please read this full ad before we discuss the position further. What’s great about this job: Fantastic training opportunities, with a thorough handover, from long-standing members of staff who know the young person and his family very well. You will be provided with regular training on his health and care needs which include seizure management, catheterisation and peg management and behavioural support. Regular team meetings with the ABA Consultant. Flexibility around days worked to accommodate studies or other commitments. About the Job: Hourly rate £15 p/h and which rises to £16 after 6 months of probation. Part time position - minimum of 24 hours +. (unfortunately 20 hours is not enough for this position). Full time position 35 hours +. Indicate if you are interested in Full time or Part time when you contact us. This position could be on a freelance basis with a UTR number (if you are part time and also if you are a student) otherwise there could be a full time contract with a care agency that supports the teenager. (we can not offer a Sponsorship Visa). If interested: If you are interested please apply and already initially let us know why you would be suitable. We get so many applications please help to make it easier and explain why you applied. We will then let you know where to send your CV and a relevant cover letter explaining your interest and suitability (a few sentences might be enough to get the point across (ideally written by you and not AI). Later on we will need 2 relevant recent references and a valid DBS. We will arrange a face to face interview or a video call (initially) after receiving your CV and relevant cover letter if we feel that you would be a good match for this position. We look forward to hearing from you.

Plus annual bonus up to 10% The Customer Services Manager is responsible for managing a high level of administrative support services, from initial contact through to the end of the contract terms. The Customer Services manager will manage and contribute to projects and changes effecting the customer services environment, as defined by the Chief Operating Officer and/or business/regulatory requirements. Key Responsibilities & Duties Recruit, manage, train and develop a customer services advisers, team administrators and team leaders. Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans. Sets and reviews progress against objectives Develop, implement, maintain and monitor service level standards. Develop and maintain quality controls. Review, improve, streamline and implement administration processes, procedures and system. Procedures being up-to-date and fit for purpose. Reviews and manages complaints Monitors and manages escalated calls and quality reviews. Works within agreed process and payment authority levels. Provides monthly MI reports to senior management. Provides statistical reporting to HMRC. Monitors and manages the Customer Service Risk Register About you You will have a strong background in Customer Service Management with experience of managing teams. Extensive performance management experience, coaching and development Ideally a background within a financial services environment with a good understanding of FCA regulation Hours of work Monday to Friday 35 hours per week (no weekends/no bank holidays)