Estate Services Coordinator
il y a 26 jours
London
Estate Services CoordinatorAbout the role We are seeking an experienced Estate Services Coordinator to lead and manage frontline estate services across a large and diverse borough. This is a highly operational role, with approximately 80% of time spent on site, ensuring estates are maintained to high standards of cleanliness, safety, security and appearance. You will be responsible for the day-to-day management of a dispersed team of caretakers (5–7 staff), taking full ownership of staff performance, wellbeing, development and conduct. The role requires a confident manager who is comfortable dealing with complex issues, working closely with residents and partner services, and making decisions in a fast-paced frontline environment. Key responsibilities • Lead, supervise and manage a team of caretakers, including relief and agency staff, • Take full responsibility for line management, including inductions, training, supervision, performance management, sickness absence and disciplinary matters, • Regularly inspect estates to monitor standards across cleaning, grounds and greenspace maintenance, waste and recycling, communal repairs, lighting and shared facilities, • Ensure full compliance with health and safety legislation, including fire safety inspections and completion of fire risk assessment actions, • Monitor service performance, take corrective action where required and maintain accurate records and reports, • Respond professionally to enquiries, complaints and correspondence from residents, representatives and stakeholders within agreed timescales, • Work collaboratively with internal teams, contractors and external agencies to resolve complex estate-related issues, including antisocial behaviour, • Respond to emergencies on estates, working with residents, emergency services and utility providers as required, • Attend residents’ meetings, joint inspections and evening meetings when necessary Essential requirements: • Demonstrable experience delivering services directly to the public, • Proven experience managing and leading staff, including performance, conduct and sickness absence, • Strong knowledge and practical experience of health and safety legislation and safe working practices, ideally supported by NEBOSH, IOSH or equivalent training, • Experience of estate or facilities services such as caretaking, cleaning, grounds maintenance, waste and recycling or communal repairs, • Strong written and verbal communication skills, including report and letter writing, • Ability to work independently, manage competing priorities and meet performance targets, • A flexible approach to working hours, including evenings, weekends (rota basis) and out-of-hours commitments, • Ability to meet the physical demands of the role, including carrying out inspections across multiple estates in all weathersAdditional information, • This is a frontline, site-based role and is not suitable for candidates seeking remote or office-only work, • A Basic DBS check is required for this post