Implementation Specialist (French)
4 days ago
Eastbourne
Onboarding Specialist Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. (French Speaking) • Salary: £29,500 per annum, • Location: Brighton (hybrid), • Duration: Temporary, until 31/12/2026, • Onboarding of client to complete application forms and collect all legal documents required to launch the implementation, • The smooth setup of all aspects of the account, including detecting missing information, the card member application process, Internal platform, Corporate/Personal Membership Rewards, Billing Support Files, payment methods and other in scope requirements, • Input of new and expanding corporate client data to the risk tools and the resulting set up of the client's programme, • Taking ownership of projects that drive the development and enhancement of existing tools and process, • Providing premium and dedicated advisory services to our new commercial clients throughout the implementation and enrolment process, • Providing early engagement calls and e-mails to drive card activation, identifying and tackling any zero or below potential billers to drive charge volume, • Monitoring the billing and payment process by liaising directly with new customers xrnqpay at key times to ensure accounts are billing and settled correctly, • Ability to multitask, prioritise and work well under pressure, • Proven track record in building and retaining relationships with internal and external customers, • Excellent telephone, verbal and written communication skills, • Demonstrate self-motivation, results driven, • Proactively seeks opportunities for process improvements, • Proven problem solving and analytical skills, • Strong change management skills; able to adapt in an ever changing environment, • Knowledge of Excel essential