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Oversee daily operations to ensure smooth service and excellent customer experience, focusing on efficiency and satisfaction. Maintain high-quality standards for menu items, ensuring consistency in taste, freshness, and presentation. Manage staff schedules, provide training, and ensure performance meets Black Sheep Coffee’s service and operational goals. Monitor inventory levels and work with suppliers to ensure a steady supply of fresh ingredients. Ensure compliance with UK food safety and hygiene regulations, maintaining a clean and safe café environment. Control budgets, ensure sales targets are met, and optimize profitability through cost management and pricing strategies. Develop and implement promotional strategies to attract new customers, increase foot traffic, and build brand loyalty.