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Contact Centre Manager – £50k Location: Welwyn Garden City (fully office-based) Salary: £50,000 per annum + excellent benefits Contract: Full Time, Permanent The Opportunity We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels. This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences. The Role As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth. Key responsibilities include: • Leading, coaching, and developing advisors with the support of Team Leaders, • Monitoring and improving quality standards across all customer interactions, ensuring every touchpoint reflects a premium customer journey, • Using data and insight to guide strategic decision-making, highlight trends, and spot opportunities, • Identifying growth opportunities for the business, including ways to increase revenue and enhance customer loyalty, • Owning performance metrics across service levels, conversion, and productivity, • Streamlining workflows, scripts, and processes to improve efficiency and customer satisfaction, • Contributing to workforce planning, resourcing, and operational strategy, • Partnering with senior leadership to align customer contact with wider business objectives, • Driving continuous improvement and embedding a performance-focused culture that supports commercial growth About You You’ll be a confident, tenacious leader who combines strong operational knowledge with the ability to think strategically. With proven success managing contact centres or large customer service teams, you’ll bring a coaching-first mindset, commercial awareness, and the ability to inspire high-performing teams. You will need: • Proven experience managing a contact centre or large customer service/sales team, • Strong background in coaching, development, and upskilling teams, • Experience monitoring quality and raising standards of performance, • Commercially minded with the ability to identify improvements and revenue opportunities, • Strategic thinker with experience influencing business direction, • Data-driven approach with strong decision-making and problem-solving skills, • Fully office-based in Welwyn Garden City (not hybrid or remote) Why Join This Team? As an award-winning organisation, this company combines outstanding customer service with a reputation for excellence. As Contact Centre Manager, you’ll play a pivotal role in shaping the future of the function, delivering strategic improvements, and driving results across a multi-channel operation. • Competitive salary of £50,000, • 25 days holiday plus bank holidays, • Career progression and professional development opportunities, • The chance to make a strategic impact at an award-winning, industry-leading organisation This vacancy is being advertised by SRM Recruitment – Welwyn Garden City office. If you are interested in this role or are looking for a similar opportunity, please contact Senior Consultant Lizzie Burgess directly for a confidential discussion. Our Welwyn Garden City team specialise in permanent, temporary, and contract recruitment across Accountancy & Finance, Human Resources, Marketing & Creative, Office Support, and Procurement & Supply Chain, helping candidates find the right role for their skills and career ambitions.

Key Account Manager – Data Centres / UPS Systems Location: Field-based (UK-wide, with head office in Hertfordshire) Salary: Competitive + Bonus + Car Allowance + Benefits Are you an experienced Key Account Manager or Sales professional with a background in UPS systems, power electronics, or data centre infrastructure? An established global technology business is seeking a Key Account Manager to join their growing power and data centre solutions division. This is an excellent opportunity to manage a substantial portfolio of existing customers across the UK and Europe, providing strategic account management, technical support, and commercial leadership across mission-critical markets. As Key Account Manager – Data Centres / UPS Systems, you will: • Take full ownership of a large portfolio of existing customers within the data centre and critical power sectors., • Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention., • Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks., • Work closely with internal engineering, technical, and service teams to ensure seamless delivery of complex projects and system upgrades., • Understand each client’s operational requirements, providing tailored technical and commercial solutions that add value., • Prepare account development plans, forecasts, and performance reports to support business objectives., • Collaborate with channel partners, distributors, and contractors to ensure customers receive full project and aftersales support., • Represent the company at client meetings, trade events, and industry forums to strengthen brand presence and awareness. Key Skills Required for this Key Account Manager – Data Centres / UPS System job: • Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure., • Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments., • Strong technical understanding of UPS, DC power, and cooling systems., • Excellent relationship-building and communication skills, with a customer-first approach., • Self-motivated, proactive, and commercially focused, capable of working independently., • Full UK driving licence and willingness to travel extensively across the UK. This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You’ll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider. To apply for this Key Account Manager – Data Centres / UPS Systems role, please send your CV to Or call 01582 878828 / 07961 158786 for more information.

About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Role summary: In order to support the Sales Channels achieve sales budgets and company targets, the Operations Coordinator is responsible for processing customers’ purchase orders on the ‘SAP GUI’ system and System 43, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Operations Coordinators will follow up all orders to ensure the delivery has been made on time and in full. The Operations Coordinator will be the face of the business for the Sales Channels Value Added Resellers (VARs). They will be the point of contact, answering all customer calls professionally and promptly. The Operations Coordinator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, account managers, Branch managers etc. Skills/Responsibilities: • Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLAs) and key performance indicators (KPIs) with a client centric approach to build brand loyalty., • Act as a first point of contact for our VARs and Account Managers., • SAP GUI- Being able to process an order via S43 and track from beginning to end & run an effective backorder., • After-sales support (dealing with damages, picking errors, ETAs, returns, invoice queries, and any other delivery issues)., • Respond to customer correspondence regarding account queries., • Deal with logistic queries within the stated service level agreements (SLA)., • To assist the Sales Channel Account Manager in ensuring that the dept achieve its sales forecast., • Contacting our VARs to keep them up to date with changes on their purchase orders/ gain additional information to ensure stock is delivered as and when required., • Working closely with our VARs on projects and roll out plans for sites., • Processing orders and sending out order acknowledgements within the agreed SLAs., • General administrative duties to support the department., • Support other regional offices as and when required., • Operations Coordinator are to strive towards continuous improvement within their role and function by consistently reviewing all processes and practices to ensure optimum accuracy and efficiency., • Running reports and analyse data as required. Project management, taking ownership to ensure fulfilment of orders on time in full working to customer schedules through means of regular contact., • Concise order management to support accurate forecasting of sales targets, product procurement and logistics resource. Experience: • Customer service experience (essential)., • Excellent oral, written, analytical and interpersonal skills (essential)., • Industry experience or similar (HVAC/ AC/ Heating) (desirable)., • Proven experience of using SAP and other CRM systems (essential)., • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)., • Ability to use own initiative (essential)., • Must be able to work effectively in a fast-paced, deadline-driven work environment., • Confidence in dealing with various stakeholders both internally and externally which includes Senior Management., • Demonstratable experience in project management and productivity skills., • Ability to use own initiative, have self-discipline and motivation to do a great job., • Excellent time management, multitasking skills and ability to meet deadlines set., • Excellent attention to detail and organisation skills. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year., • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working., • Pension., • Life Assurance., • Group Income Protection Scheme., • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi., • Access to Mitsubishi’s very own discount platform., • Colleague Referral Scheme., • Holiday Buy., • Long Service Awards., • Cycle to Work Scheme., • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

An opportunity has arisen to join SCG Together as a Channel Manager.

An opportunity has arisen to join SCG Together as a Channel Manager. The Channel Manager will be assigned small, new and dormant partners to achieve new growth by providing desk and field based business development support and also be responsible for recruiting new partners to work with.

Brief Channel Coordinators, interns and other stakeholders on programming strategy and channel optimisation for assigned accounts. At least 2 year experience of running YouTube channels (or other relevant digital platforms) whether that be for a Creator, MCN, Publisher of personal channel. To implem

Proactively identify and engage new channel partners across key target sectors. Identify new business opportunities within the channel. Experience in sales, business development, or account management - ideally in a channel or partner-facing environment.

Channel ManagerLocation: Hemel HempsteadSalary: £27,000 - £30,000 + uncapped OTEAn opportunity has arisen to join SCG Together as a Channel Manager.

An opportunity has arisen to join SCG Together as a Channel Manager.

Channel Manager Location: Hemel Hempstead Salary: £27,000 - £30,000 + uncapped OTE An opportunity has arisen to join SCG Together as a Channel Manager.

Account Managers at Channel Bakers are the beating hearts of our account teams. As a seasoned Account Manager, you will have the confidence and competence to support a range of diverse clients from new to market right through to more the more strategic complex clients/brands. Communicate and collabo

New Business Channel Account Manager IT Services. We are currently supporting a growing technology services company who are looking for a Channel Account Manager to join them. Onboard and develop strategic partner relationships within the channel.

To be responsible for sourcing and managing channel partners within the US market, to drive sales growth, build strong partner relationships and monitor partner performance. To identify and enlist new channel partners presenting the company’s product. To provide channel partners with support as ne

Channel Manager, Nordics & Emerging Markets. We have an exciting opportunity for a Channel Manager who will work closely with our partners to achieve revenue goals in assigned territories within Europe. Work in close relationship with service and technical support groups to support the Channel Partn

Account manager will be responsible for generate enterprise business opportunities, will be involved in designing sales annual plan, selling products and developing the marketing event of Kaytus brand. The responsibility of an account manager is to present, promote and sell Inspur Server/Storage pro

Senior Channel Manager (Northern Europe) role to drive results with reseller and distribution partners across Northern Europe. Strong knowledge of the Northern European cyber security channel landscape. Experience executing meet in the channel sales plays in conjunction with SIEM, SOAR & TIP platfor

We are seeking a dynamic and experienced Partner Channel Manager to join our UK team. Strong understanding of the UK market and proven ability to establish and grow partner channels. Identify, recruit, and onboard new channel partners to promote and sell our products and services.

Territory Channel Account Manager. We are seeking a results‑driven Channel Territory Manager to drive new customer acquisition through partner engagement within the UK territory. Own and exceed a discrete new business ARR quota sourced through channel partners within the UK territory.

National Account Manager (Wholesale Channel). We’re looking for a high-performing National Account Manager to lead our UK Wholesale channel. National Account Manager (Wholesale Channel).

Job Specification: Senior Account Manager/ Business Development Manager. Requirements: Senior Account Manager/ Business Development Manager. As a new business account manager/ BDM, you ll proactively source leads and follow up on referrals to help drive new customer acquisition.

Work with the International Sales team to develop and implement a comprehensive sales strategy for the assigned distributor channels, aligning with Endomag´s overall goals and objectives. Strong level of experience in channel management, distributor management, or business development.

As Senior Channel Finance Manager – Off Trade, you will be the finance lead for two of our key customer sub channels, act as a trusted partner to the Account Directors and their senior team – providing clarity, challenge and commercial insight. Senior Finance Channel Manager – Off Trade. Job T

They will manage sales and all aspects of Channel 4 & Partner Channel sponsorship deals and campaigns, collaborating with agency and client teams as required. Driving Reputation of Channel 4 through engagement initiatives that either deliver strategically for the business or help drive customer in

OX Security is seeking a highly motivated Senior Channel Account Manager to play a pivotal role in expanding our marketshare and driving growth through strategic channel partners. Channel Account Manager (EMEA). Get notified about new Channel Account Manager jobs in.

You will deliver on brand multichannel styling and seasonal product styling for all of New Looks owned channels: Ecommerce, email, social, windows and Retail. Support the Design team to deliver key seasonal looks in line with the buying critical path Create key looks with BMD that are on trend, comm

Accountant Channel Partner Manager. Reporting to the Head of Partnerships, the Accountant Partner Channel Manager will be a key player in AccountsIQ’s growth plans. You’ll be given the freedom to establish a vision for scaling our Accountant Partner channel by creating a world‑class Accountant

Brief Channel Coordinators, interns and other stakeholders on programming strategy and channel optimisation for assigned accounts. At least 2 year experience of running YouTube channels (or other relevant digital platforms) whether that be for a Creator, MCN, Publisher of personal channel. To implem

We’re looking for a passionate Channel Manager to steer partner relationships within key ERP channels, generate leads, source demo opportunities and drive our growth strategy. IFS Sales Channel Manager – United Kingdom.

We re looking for an Outbound Sales Account Manager to join our Nottingham team - an opportunity for someone motivated, organised, and commercially minded to develop within a supportive and rewarding environment. Job Specification: Outbound Sales Account Manager. Requirements: Outbound Sales Account

Get notified about new Channel Sales Manager jobs in. If so, this Channel Partner Manager role could be the perfect next step in your career. Identifying potential new channel partners.

Channel Account Manager for UK&I, Benelux. Channel Account Manager for UK&I, Benelux. Meet the Partners Country Managers/Key Account Managers and joint visits as needed.

Join our Partnerships team at a pivotal moment in our growth story! We're seeking an experienced Senior Channel Manager to drive results with our reseller and distribution partners across Northern Europe. Get notified about new Senior Channel Sales Manager jobs in Greater London, United Kingdom. Sen

As Senior Channel Finance Manager, you will be the lead for a team of finance managers who are trusted partners to the On Trade Account Directors and their senior teams – providing clarity, challenge and commercial insight. Job Title: Senior Channel Finance Manager – On Trade. Lead and inspire a

Channel Sales Manager, UK (Partner Co-Sell Focus). At least 7+ years of experience in Channel Sales, Business Development, and/or Partnership roles within a SaaS company in the UK, with a proven track record of consistently hitting or exceeding sales quotas. Merchants leverage SHOPLINE’s omnichann

We are looking for a Tax Senior Manager to manage a diverse portfolio of Financial Services clients, develop new business opportunities, and lead junior staff. You will advise on tax compliance and planning for clients including banks, fund managers, high-net-worth individuals, and local industries.

Built channels rather than taken over existing channel partners. Sell Cyber SaaS solutions for a high-quality global cyber security SaaS vendor to new and existing channel partners. Work with an outstanding channel team selling cyber security SaaS solutions.

Collaborate with colleagues including Channel Sales Executives, Business Development Managers, Inside Sales, and Sales Engineering. Channel Account Manager - North East UK. Find and add new channel partners and support the Channel Sales Executives Team to close end-user opportunities.

An opportunity has arisen to join SCG Together as a Channel Manager. The Channel Manager will be assigned small, new and dormant partners to achieve new growth by providing desk and field based business development support and also be responsible for recruiting new partners to work with.

The Channel Sales Manager, Biology will manage and expand relationships with global channel partners, drive sales growth, and deliver exceptional customer service. Experience in Channel Sales and Channel Partner Management. This is a full-time, Global Channel Sales Manager position in Biology.

German speaking Channel Sales Manager. To identify and enlist new channel partners presenting the company’s product. To provide channel partners with support as needed including sales resources and technical advice.

Regional Sales Manager - eCommerce Sales / Southern Europe. Regional Sales Manager - Southern Europe. Email: zoe@thechannelrecruiter.

As Channel Account Manager for UK&I, you’ll own a strategic, partner-led territory responsible for building and expanding relationships with key ISVs, GSIs, and MSSPs.

Technical Sales Manager – Scotland - Channel.

Iron Mountain is seeking an proactive and strategic OEM Channel Manager to serve as the critical interface between us and our established OEM partners. This role is a vital blend of Account Management and Channel Sales/Upselling, primarily focused on maintaining and growing existing revenue streams

Channel Account Manager – United Kingdom. As a Channel Account Manager, you will team up with amazing resellers and our sales team to introduce Action1 subscriptions to new customers. You know the ropes of Value‑Added Reseller channels and have built strong relationships.

The Channel Territory Manager will work closely with ThreatDown’s internal teams and partner ecosystem to execute on the company’s channel‑led go‑to‑market strategy. ThreatDown, powered by Malwarebytes, is seeking a results‑driving Channel Territory Manager to drive new customer acquisit

We are seeking a dynamic and results‑driven Channel Field Marketing Manager with a focus on cybersecurity to develop and execute our Channel Marketing strategy in collaboration with partners. Take the lead in developing channel partner programs and activities that drive engagement and results, spe

We’re looking for a Channel Strategic Marketing Manager to help grow the partner‑led presence across EMEA. Thorough understanding of generative AI tools and their value for channel GTM. Define and iterate a European channel go‑to‑market strategy balancing centralized vision with country‑sp