Complaints manager jobs in United Kingdom - Page 3

Organising office files and managing databases. Organising company meetings and classes ordering stationery and IT equipment, dealing with correspondence, complaints and queries. Preparing letters, presentations and reports, supervising and monitoring the work of administrative staff processing new and old students. Managing office budgets, implementing and maintaining standard procedures. Office administrative systems organising induction programmes for new students ensuring that health and safety policies are up to date attending meetings with senior management assisting the organisation HR and finance functions by keeping personnel records up to date, arranging interviews and updating financial documents. Informing students about course pricing and booking them in for available dates.

Bar Manager Organisation Name : Job Description / Responsibilities: • Ensure that customers receive high-quality drinks such as cocktails and coffees. • Manage a team of bar staff and ensure that customer service meets our restaurant standards. • Handling customer feedback and offering complimentary drinks for consumer complaints. • Coordinate and participate in promotional events. • Ensure that drinks are served on time specially during busy periods. • Recruit and train bar staff. • Monitor bar stocks and approve orders for suppliers. • Oversee the overall operation of the bar and ensure bar areas are kept clean. • Asist restaurant manager with daily operation. Job Type: Permanent Working Hours: Full-time (35 hours per week or more) Salary : £29,000 - £39,000 Visa/Sponsorship : Available

Yaki Ya! is looking for an Assistant Manager to oversee operations at two of its branches located in London. The Assistant Manager will be responsible for ensuring the smooth running of both restaurants, including managing staff, maintaining high levels of customer satisfaction, and achieving financial targets. Key responsibilities include: 1. Supervising and coordinating daily restaurant operations. 2. Training and managing staff to deliver excellent customer service. 3. Ensuring compliance with health and safety regulations. 4. Monitoring inventory levels and ordering supplies as needed. 5. Developing and implementing strategies to increase sales and profitability. 6. Resolving customer complaints and ensuring a positive dining experience. 7. Collaborating with the General Manager to set and achieve business goals. 8. Conducting regular performance evaluations of staff members. 9. Managing budgets, analyzing financial reports, and implementing cost-control measures. 10. Upholding Yaki Ya!'s brand standards and maintaining a clean and organized environment. 11. The ideal candidate should have previous restaurant management experience, strong leadership skills, and a passion for delivering exceptional dining experiences. A background in hospitality or a related field is preferred.

- We seek an experienced bartender looking to leave the corporate scene for a small, creative community bar. We offer a fixed Sunday shift ending at 11:00 PM and a minimum of 24 hours per week. - Lead a small bar team, ensuring smooth operations, high performance, and positive team morale. - Achieve monthly revenue over £40K, control labour costs below 25%, and maintain a gross profit margin of 70%. - Ensure full booking capacity, high-quality customer service, and efficient handling of customer feedback and complaints. - Manage staff scheduling, security for events, and maintain compliance with health and safety regulations. - Assist the owner in resolving operational concerns and ensuring the bar’s success across all fronts.

Job Summary: We are looking for a passionate chef who is focused on the preparation and presentation of authentic Korean cuisine. The position requires not only excellent culinary skills but also demonstrated excellence in ingredient sourcing, cost control, teamwork, and food quality management. The ideal candidate will provide an exceptional dining experience through a combination of innovation and tradition and will always maintain the highest standards of quality and customer satisfaction. Responsibilities: - Dishes preparation and cooking: Prepare and cook a variety of traditional and modern Korean dishes, including appetisers, main courses, and specialities, according to established recipes and standards. - Dishes standards: Ensure that the taste, appearance, and portion size of all dishes meet and exceed high standards. - New dish development: assist in developing innovative menus and seasonal specials that combine traditional Korean flavours with modern cooking techniques to enhance the restaurant's attractiveness and competitiveness. - Ingredients procurement: assist in the procurement of high-quality ingredients according to company regulations to ensure the freshness and quality of the dishes. - Cost control: effectively manage the budget to ensure the cost-effectiveness of the restaurant by reducing controllable costs and reducing food waste. - Inventory management: Monitor inventory levels and coordinate with the restaurant manager to order the necessary ingredients and supplies to avoid shortages or waste. - Food safety and hygiene: Ensure that food handling and storage methods meet the highest standards by strictly adhering to all health and safety regulations to keep the kitchen safe and hygienic. - Ensure customer satisfaction and boost customer loyalty by resolving customer complaints or concerns about food quality or service quickly and professionally. - Teamwork and training: Work closely with the kitchen team to train new employees, ensure effective teamwork, and improve overall performance. - Cleaning and maintenance: carry out daily cleaning tasks, maintain the cleanliness and hygiene of the kitchen equipment and working environment, and comply with health and safety guidelines. We are looking for talented individuals with the following qualities: - Language skills: be fluent in English and be able to communicate with the team and customers smoothly; knowledge of Korean is a plus. - Relevant experience: have experience as a chef or similar culinary position in a Korean restaurant, and be familiar with the preparation of traditional and modern Korean dishes. - Culinary skills: passionate about Korean cuisine, creative, and able to modernise traditional recipes while retaining their authentic flavours. - Good team player, able to motivate the team and improve the overall efficiency of the kitchen. - Cost control: able to effectively manage controllable costs, reduce food waste, and keep the budget stable. - The ability to remain focused and efficient in a high-pressure environment and to respond flexibly to a fast-paced work rhythm. Join us, and you will have the opportunity to participate in the development of innovative Korean cuisine menus, work in a dynamic environment, and help the restaurant achieve operational excellence and customer satisfaction.

We have operated a popular Italian restaurant in South London for over 30 years and have built a strong reputation with the community we serve. We are seeking a dedicated and experienced Restaurant General Manager to oversee the daily operations of our establishment. The ideal candidate must possess a strong background in the hospitality industry, demonstrating exceptional leadership skills and a passion for delivering outstanding customer service. This role requires a hands-on approach to managing staff, ensuring food safety and quality, and maintaining an inviting atmosphere for our guests. Duties - Lead and manage all aspects of restaurant operations, including front-of-house and back-of-house activities. - Ensure compliance with food safety regulations and health standards to maintain a safe dining environment. - Oversee food production processes, ensuring high-quality culinary standards are met consistently. - Develop and implement training programs for staff to enhance their skills in hospitality and customer service. - Manage inventory, ordering supplies as necessary to ensure smooth operations without wastage. - Foster a positive work environment that encourages teamwork and motivates employees to excel in their roles. - Handle customer inquiries and complaints promptly, ensuring satisfaction and loyalty. Skills - Proven leadership abilities with experience in managing restaurant teams effectively. - Excellent communication skills, both verbal and written, with the ability to engage with guests and staff alike. - A solid understanding of hospitality principles and customer service excellence. - Ability to multitask in a fast-paced environment while maintaining attention to detail. If you are passionate about the restaurant industry and possess the skills necessary to lead a successful team, we encourage you to apply for this exciting opportunity as our Restaurant General Manager. Job Type: Full-time Pay: £32,000-£35,000 per year (plus tips)

Manages the day to day aspect of the Pasta Evangelists Kitchen. Oversees all aspects of the Pasta Evangelists business through creating a culture to be proud of, making sure that Food/Health and Safety regulations are complied, coaching and supporting, motivating and engaging all employees. Has responsibility for achieving above average results. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Attend meetings when required. - Embrace and embed new changes in PE systems and processes. - Training the new starters according to the company guidelines. - Coaching and supporting team members in their development. Highlights high performing individuals. - Track team absences and report them to your Area Manager/Deputy Area Manager. - Make sure all statutory and company Health, Safety and Food Hygiene regulations are complied and take corrective actions if required. - Help to create a customer focused environment. - Manage and report all customer complaints (including the food poisoning and Foreign body allegation) in line with company policy. - Implement the lead from the front mindset and set a clear example of Product quality for all to follow. - Consistently seek to maximise the products available at all times, increasing sales and customer satisfaction. - Clear communication of Sales Goals, striving to consistently exceed sales targets. - Train the team on all new products enabling them to drive sales. - Maximise the profitability of the Kitchen by understanding and controlling all kitchen costs (e.g. labour, food). - Review all daily paperwork to ensure compliance and report to the Area Manager/Deputy Area Manager where necessary. Who you are: - You’ve worked in a fast-paced kitchen or food retail environment before and understand how priorities can quickly change. - You have experience of managing a diverse workforce. - You are customer-focused, and enjoy interacting with customers. - You don’t turn a blind eye to issues….. you jump on them and have a desire to solve them! - You have a strong desire to fight for the product quality and will go the extra mile to deliver a strong customer experience. - You are hugely detailed oriented and don’t ever cut corners - You love working in a team and helping to manage other chefs in the kitchen! - You can clearly communicate both verbally and in writing - ... A pasta lover! What we can offer: - £13.5 per hour - £14.5 per hour from midnight onwards. - Monthly bonus according to site performance - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business

Strelitzia Coffee Shop is a thriving community hub known for its exceptional coffee, cozy atmosphere, and a welcoming team. We pride ourselves on serving quality food and drinks, including a carefully curated selection of wines and seasonal specials. As we continue to grow, we’re looking for a passionate and experienced Café Manager to lead our team and help us deliver exceptional customer experiences. We are seeking a dynamic and organized Café Manager to oversee the daily operations of Strelitzia. The ideal candidate will have strong leadership skills, a customer-first mentality, and a keen eye for detail. You will manage a team of baristas and servers, ensure smooth service, maintain inventory, and contribute to the overall growth and success of the café. Key Responsibilities: • Oversee day-to-day operations, ensuring a smooth and efficient workflow • Train, motivate, and lead a team of baristas and staff • Manage staff schedules, ensuring coverage during peak and non-peak hours • Deliver excellent customer service and handle any complaints or issues • Maintain stock levels, order supplies, and manage inventory efficiently • Ensure compliance with health and safety regulations • Monitor and report on café performance, including sales and expenses • Assist in marketing initiatives and promotions (e.g., seasonal specials, events) • Uphold the Strelitzia brand and maintain high standards of cleanliness and presentation • Implement strategies to increase customer retention and grow revenue Qualifications: • Proven experience in café or hospitality management • Strong leadership and communication skills • Ability to handle pressure in a fast-paced environment • Passion for coffee and food, with a good understanding of industry trends • Strong organizational and multitasking skills • Basic knowledge of budgeting and financial management • A customer-focused attitude with a problem-solving mindset • Ability to work flexible hours, including weekends and holidays What We Offer: • Competitive salary • Opportunities for growth and development • A supportive and friendly team environment • Employee discounts on all food and drinks • A chance to be part of a well-loved community café

Al Kahf Restaurant is seeking a dedicated and skilled Assistant Chef to join our team and assist in managing the kitchen operations. The ideal candidate will have a passion for food and culinary excellence, along with strong leadership and organizational skills. Responsibilities: 1. Assist the Head Chef in preparing and cooking high-quality dishes in a timely manner. 2. Help in creating and designing new menu items based on seasonal availability and customer preferences. 3. Supervise kitchen staff and provide guidance and training as needed. 4. Ensure compliance with food safety and sanitation regulations. 5. Coordinate with suppliers to maintain inventory levels and quality of ingredients. 6. Assist in maintaining kitchen equipment and facilities in good working condition. 7. Monitor food costs and work towards achieving budget targets. 8. Collaborate with front-of-house staff to deliver exceptional dining experiences to customers. 9. Handle any customer feedback or complaints related to food quality and service. 10. Contribute to a positive and productive work environment by promoting teamwork and communication. Requirements: 1. Proven experience working as a Chef or Sous Chef in a restaurant setting. 2. Strong knowledge of food preparation techniques and culinary trends. 3. Excellent leadership and communication skills. 4. Ability to work in a fast-paced environment and handle pressure effectively. 5. Understanding of food safety and sanitation practices. 6. Creativity and passion for creating delicious and visually appealing dishes. 7. Availability to work evenings, weekends, and holidays as needed. 8. Degree or certification in Culinary Arts or related field is a plus. If you are a talented and motivated individual with a passion for culinary arts and kitchen management, we encourage you to apply for the Assistant Chef position at Al Kahf Restaurant. Join our team and be part of creating memorable dining experiences for our guests.

** Duties and Responsibilities:** · Manage and supervise kitchen staff's activities, guide, and train them. · Be a leader and single point of contact for management for the kitchen related affairs. · Prepare and cook a range of Indian vegetarian dishes as set out in the restaurant · menu including South and north Indian curries & varieties. · Prepare delicious, hygienic, and healthy food according to business principles of · Restaurant. Introduce an exciting dish of the month at the beginning of every month · to keep our customer interested. · Prepare special dishes for special occasions. · Maintain the taste & quality of dishes which are prepared daily to ensure regular · customers are satisfied. · Carry out month-end food stock taking. · Manage day-to-day ordering of food for a section in line with the UK purchasing · guidelines. Ensure food prepared is of highest possible standards. · Controlling portion sizes in accordance with food specifications. · Make food according to standard recipes, portion yields and within agreed time limits · and minimum wastage. · Deal with food complaints efficiently ** Skill/experience/qualifications:** · Relevant experience in a similar role · Strong understanding of food safety regulations · Relevant work experience as Chef in Indian Restaurant

We are seeking an experienced Barista that will support Front of House and work alongside our Operations Manager to ensure best quality and service. Duty to oversee the day-to-day operations of our hospitality establishment. The ideal candidate will have a strong background in hospitality and the willingness to understand and grow with the brand. An interest in Health and Wellness is a bonus due to nature of business and brand ethos. Responsibilities:- Manage and coordinate all operational activities within the establishment- Supervise Front of House staff and operations- Ensure compliance with health and safety regulations- Implement and maintain high standards of service and quality control. Handle customer inquiries and complaints promptly and professionally Assist with understanding par levels and weekly/ monthly orders. Qualifications:- Previous experience in barista, hospitality, and restaurant operations- Proven track record in supervising and leading teams- Strong leadership skills with the ability to motivate and inspire staff- Excellent organisational and problem-solving abilities- Knowledge of food safety processes and quality standards- Ability to work under pressure in a fast-paced environment- Effective communication skills to liaise with staff, customers, and suppliers- A passion for delivering exceptional customer service

Job description We are highly focussed on development and safety but also vitally important to us, is that our children have an enjoyable learning experience. We provide a caring, secure environment through individual attention and group activities and to organise an appropriate range of leisure activities for children between the ages of 3 to 11. Main Responsibilities: Delivery of After School Provision - To lead, manage and deliver quality childcare provision in a safe, fun and learning environment, to lead the Playworker team to fulfil the aims and vision of Beams of Light. - To manage, lead and motivate a team of playworkers to the deliver safe, creative and stimulating play activities to meet the needs of children aged between 3 and 11 years of age. - To endeavour to meet the individual needs of all the children attending the club and to provide a warm and caring environment. - Supervise children in all aspects of their play, indoors and outdoors, on and off site (including external trips). - Develop positive relationships with children and meet their individual needs. - Provide full care for the children including delivery of children to school, collection from school and the safe delivery to parents and/or named carers. - Act as Key worker and ensure all staff complete EYFS learning journeys competently. - Administer First Aid as appropriate. - Maintain a safe and secure environment by carrying out safety checks and report problems and risks to the centre manager and premises officer. As agreed with the centre manager to ensure day to day maintenance is upheld. - Prepare healthy snacks in accordance with the settings healthy eating policy and meet the required standards of hygiene, health & safety. - Establish good relationships with parents and the local school encouraging two-way communication, feedback and dealing with complaints. - Undertake cleaning and tidying duties and ensure rotas are adhered to. - Ensure equality and diversity is encouraged and observed by all playworkers and children attending the setting. Management and Administration - Lead staff meetings ensuring every member of the team has an equal voice to put forward ideas for activities, trips, themed days, fundraising events, and service improvement. - Undertake administration duties to support the management committee including staff appraisal, disciplinaries, performance reviews, record keeping and petty cash control. - To effectively manage the occupancy levels of the after school club, managing the registers, waiting list and offering childcare places. Promoting and marketing Beams of Light effectively to maintain occupancy. - Be aware of all up to date Safeguarding, Equality and Diversity practices and put into practice within the setting. - To act as the SENCO lead when the centre manager is not present. - To act as the Child Protection lead when the centre manager is not present. - To ensure all fire and safety checks are completed daily and ensure practice fire drills are rehearsed on a regular basis. - To ensure that adequate standards of hygiene are maintained throughout the after school club. - Develop professional working relationships with the school, all relevant professionals and authorities including the local authority and Ofsted - Maintain all records relating to the management of the setting ensuring confidentiality and data protection of the children, families, staff and committee. - Undertake training as required by the organisation or registering authority and contribute to professional development. - Ensure all staff complete mandatory training and that staff are encouraged to keep a reflective portfolio. - Be part of the recruitment team and ensure new staff receive a thorough and welcoming induction. - Work within agreed policies and guidelines and work within an equal opportunities framework. Ensure the setting is kept up to date with new legislation and guidance on managing an after school care setting, Ofsted and charity commission legislation. Qualification preference: Safeguarding training/ Child Protection First Aid Training Health and Safety Food Hygiene Salary - £18 an hour, 3 hours a day Location - Magdalen Road, London (Beatrix Potter School) Contract Type - Permanent, Part time, Employed Weekly hours - 15 hours per week Operates - from 2:45pm to 6pm daily - Term Time Only Applications will be considered as they are received. Interviews will be arranged accordingly. We reserve the right to close the adverts early for example, where we received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post. Job Type: Part-time Pay: £18.00 per hour Schedule: Monday to Friday Experience: Childcare: 1 year (preferred) Licence/Certification: DBS (preferred) Safeguarding Certificate (preferred) Food Safety & Hygiene Certificate (preferred) First Aid Certification (preferred) Paediatric First Aid Certification (preferred) NVQ Level 3 in Childcare (required) Work Location: In person Expected start date: 14/10/2024

KEY DUTIES AND RESPONSIBILITIES: · To appoint staff, assigns tasks and monitors and reviews staff performance. · To liaises with other staff to provide information about merchandise, special promotions etc. to customers. · To ensures that adequate reserves of merchandise are held and that stock keeping is carried out efficiently. · To ensure customer complaints and queries regarding sales and service are appropriately handled. · To authorises payment for supplies received and decides on vending price, discount rates and credit terms. · To examines quality of merchandise and ensures that effective use is made of advertising and display facilities. · Dealing with correspondence, complaints, and queries, · Supervising and monitoring other staff, · Liaising with staff, suppliers and clients · Attending meetings with Director and other staffs. · Planning work schedules, assigning task and delegates responsibilities. Skills and experience required: Leadership skills Ability to work well under pressure and time constraints. Knowledge of different varieties of Products. Ability to accept criticism. Communication skills Salary offered: Working Hours: 37.5 hours per week

Duties: - Oversee daily bar operations, ensuring top-notch service and cleanliness. - Train and manage bar staff, fostering a positive work environment. - Handle customer inquiries, and complaints promptly and professionally - Secure the premises at closing, following safety protocols. - Manage inventory, minimizing waste and ensuring timely supply orders. - Monitor bar performance and implement improvement strategies. - Supervise bartenders and waitstaff for smooth operations. - Maintain high standards of hygiene and quality. - Develop strategies to increase revenue and refresh drink menus based on trends. - Ensure compliance with food safety and licensing regulations. Qualifications - experience in bartending or as a Bar Manager in a hotel or restaurant setting. - Excellent supervisory skills with the ability to lead a team effectively. - Exceptional communication skills, both verbal and written. - Ability to work in a fast-paced environment while maintaining attention to detail.

We are seeking a dedicated Cleaner to join our team in maintaining cleanliness and hygiene in school. The role involves ensuring that all areas are kept tidy and sanitary for the well-being of occupants. Are you looking for a new role? We have an exciting opportunity to join our fantastic Cleaning Team. What you will be doing in this role You'll undertake a full range of cleaning tasks to the required standards including: cleaning of classrooms, corridors, kitchen and toilet areas, dusting, sweeping, mopping, vacuuming, floor buffing, emptying and cleaning of waste receptacles. You'll use equipment, machinery and cleaning materials effectively, efficiently and in accordance with safe working practices to carry out your duties. You'll check and report any faults with equipment, machinery or the building itself, to the on site supervisor or Manager describing fully the nature of the faults. You'll maintain good working relationships with clients and deal with any minor queries or complaints, and to relay any significant customer issues to the on site supervisor or Manager for further action. You'll participate in staff training program and to carry out all duties in a responsible manner with due regard to the Authority’s Health and Safety Policy. You'll perform any additional duties related to the work of the section appropriate to the post, as and when required. Job Types: Part-time, Fixed term contract, Temp to perm Pay: From £12.00 per hour Expected hours: 10 per week Benefits: Company pension Employee mentoring programme Free parking On-site parking Referral programme Sick pay Schedule: Day shift Monday to Friday Experience: cleaning: 1 year (preferred) Language: English (preferred) Licence/Certification: DBS (required) Work Location: In person Reference ID: RH13 0RQ

Urban Greens, the innovative salad concept in London, aspires to redefine your perception of salads. We exclusively utilize the freshest and most delectable ingredients to curate the finest salads in town. We are looking for someone fun, that pays attention to detail and solve problems with a smile! We are seeking an experienced and dedicated Assistant Manager to lead our restaurant operations. The ideal candidate will be responsible for overseeing all aspects of the restaurant, ensuring exceptional customer service, efficient staff management, financial performance, and compliance with health and safety regulations. The Assistant Manager will play a crucial role in the restaurant's success by creating a positive experience for our guests and maintaining the highest standards of quality and service. ** ** Key Responsibilities**:** · Recruit, train, and supervise restaurant staff. · Create and manage work schedules, shift assignments, and performance evaluations. · Ensure exceptional customer service and address customer complaints or concerns. · Monitor customer feedback and make improvements based on it. · Control costs, including food and labour costs, to maximize profitability. · Oversee inventory management, including ordering and stocking supplies. · Monitor food quality and maintain inventory levels. · Ensure that the restaurant complies with health and safety regulations. · Supervise daily operations, including kitchen and dining areas. · Maintain cleanliness and hygiene standards. · Monitor supplier performance and evaluate product quality. · Foster a positive work environment and motivate staff. · Resolve internal disputes and promote teamwork. Your benefits: · A generous 50% discount at any Urban Greens location. · Enjoy a complimentary meal during your shift. · Uniforms will be provided. · You'll have the benefit of 28 days of annual leave. · Join us to acquire new skills and thrive in your career—endless possibilities for promotions await you. · Competitive salary.

Job Title: Customer Service Representative Location: Remote (Work from Home) Pay Rate: £25.00 per hour Job Type: Full-time / Part-time (flexible hours) About Swish World Group: Swish World Group is a global leader in delivering high-quality products and services to customers worldwide. We are committed to ensuring excellent customer experiences and are seeking a dedicated Customer Service Representative to join our team remotely. This position offers the flexibility to work from home while providing top-tier customer support. Job Overview: As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information about our products and services. Your role is essential to maintaining customer satisfaction and loyalty, and you will work closely with various teams to ensure a seamless customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to work independently in a remote environment. Key Responsibilities: · Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. · Provide information about products, services, and company policies to customers. · Resolve customer complaints and issues efficiently, ensuring customer satisfaction. · Process orders, returns, and exchanges while ensuring accuracy in customer accounts. · Collaborate with internal teams, such as sales, marketing, and product development, to address customer feedback and concerns. · Maintain detailed records of customer interactions and follow up on unresolved inquiries. · Identify opportunities to enhance the customer experience and suggest improvements. · Stay up-to-date with product knowledge and company updates to provide accurate information. Required Skills and Experience: · Previous experience in a customer service or support role is preferred. · Excellent verbal and written communication skills in English. · Ability to multitask and manage time effectively in a remote work setting. · Proficiency with CRM systems, email, and live chat tools. · Problem-solving skills with a customer-first attitude. · Strong attention to detail and the ability to handle high volumes of inquiries. · Self-motivated and able to work independently without supervision. Perks and Benefits: · Competitive Pay: £25.00 per hour, with opportunities for bonuses based on performance. · Remote Work: Flexibility to work from the comfort of your home, anywhere in the UK. · Professional Development: Access to ongoing training and development opportunities. · Flexible Hours: Work schedule that supports a great work-life balance. · Employee Discounts: Enjoy discounts on Swish World Group products and services. · Supportive Team: Be part of a friendly, collaborative, and supportive team environment.

Job description We are looking for a passionate, experienced, Assistant coffee shop supervisor. You will be passionate about hospitality and customer services. You will be fully flexible with your hours, a hands on, driven, energetic leader. You will have experience in a similar, busy coffee shop/cafe environment. You will oversee daily operations of the shop, ensuring smooth and efficient workflow. You will manage a team of employees, providing guidance, training, and support. You will coordinate and schedule staff shifts to ensure adequate coverage. You will monitor inventory levels and place orders for supplies as needed. You will maintain cleanliness and organization of the shop. You will ensure compliance with food safety and sanitation regulations. You will work with suppliers to maintain quality standards. You will handle customer inquiries, complaints, and feedback in a professional manner You will Implement strategies to increase sales and improve customer satisfaction Experience - 2-3 years Previous experience in a similar coffee shop environment - Strong knowledge of food production and preparation techniques - Familiarity with coffee and preferably tea - Excellent team management and leadership skills - Ability to prioritize tasks and manage time effectively - Knowledge of food safety regulations and best practices - Strong communication and interpersonal skills Job Type: Full-time

Duties and Responsibilities: · Manage day-to-day office operations, ensuring efficiency and effectiveness. · Generate leads through networking, cold calling, attending industry events, and leveraging social media. · Schedule and assign cleaning duties to staff members. · Conduct regular inspections of the premises to ensure cleanliness and adherence to health and safety standards. · Provide ongoing training and support to existing staff to improve efficiency and effectiveness. · Coordinate with IT support for troubleshooting and maintenance of office technology. · Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels. · Order cleaning supplies and equipment as needed, while adhering to budget constraints. · Develop and manage the cleaning department budget, ensuring cost-effective operations. · Conduct risk assessments and implement safety protocols to minimize hazards. · Handle any complaints or issues related to cleaning services promptly and professionally. · Maintain records of cleaning schedules, staff performance, and inventory usage. · Implement quality control measures to ensure high standards of cleanliness are maintained. · Gather feedback from staff and management to improve cleaning services. Skills/Qualification and Experience: · Ability to lead and motivate a team effectively. · Strong attention to detail to ensure high standards of cleanliness are maintained. · Ability to prioritize tasks and manage time effectively. · Proficiency in using cleaning equipment and understanding cleaning chemicals and their proper usage. · Familiarity with the cleaning industry, including best practices, equipment, and product.

JOB PURPOSE Take control and responsibility for the smooth and efficient operation of the bar Ensure facilities are maintained to the standards required Ensure all employees receive regular training and are able to diversely work in all areas. Ensure all staff training meet statutory requirements, to update their skills and knowledge and to meet their own personal development needs. Participate in guest activities that promotes the our product and its services. Ensure that Guests and Colleguees safety is always number one priority Aid and assist guests throughout their time with us in a friendly and professional manner. Ensure that the bar team provide guests with a warm welcome and greet all guests. Ensure that the given service provided goes over and beyond the expected standard of service. Deliver Magic Moments to make a guest’s day. Encouarge the team to work flexibly, which will develop their knowledge, assist in the event of absence cover, and allow service standards to be maintained. Assist in producing a training plan, action the training and evaluiate to ensure that the training is relevant and achieves the required outcome. Assist the General manager to carry out departmental appraisal reviews in a timely and appropriate manner. Ensure that every operational and supervisory employee receives the equivalent of one hours development per week (48 hours per annum). This is to be recorded in the individual training records. Identify employees with the potential to develop within the business and agree a development plan with them to utilise their skills/knowledge and aid in their personal growth. Support any training programs, including the NVQ award. Ensure that the team is constantly improving their product knowledge to maximise revenue and the service provided. Create a team environment which promotes good employee morale and pride in the bar/restaurant. Formulate departmental training plans in order to identify skills required by team members to meet bar and individual objectives. Provide continious recorded traning for staff. Orgainise suppliers to train employees as needed. Lead and motivate staff in order to encourage and obtain maximum commitment. Review the performance of all your team at least every six months, using company guidelines. Ensure that every employee receives induction training on their first day of employment. Ensure the whole team is aware of liquor legislation and receives food hygiene traning relevant to their position. Control payroll by ensuring the control of overtime, recruitment, casual labour, sickness etc Ensure the team undertand the areas and steps where they can maximise guest satisfaction at every ‘touch point’. Ensure the routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear. Set up and orgainse ongoing cleaning schedules. Produce and update departmental risk assessments and train the team against them. Ensure the assessments are reviewed in the event of an incident occuring. Ensure the team maintain the bar/restaurnt l, collect any litter, remove/report hazards. To be fully conservant with the Bar/Resraurantl Policy on; Fire & Evacuation Security procedures Health and safety policy Personnel and training procedures Comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws and ensure that all members of your team are trained accordingly. Carry out daily Health and Safety Audits Ensure compliance throughout the department. Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work. Participate in your annual review dicussion and any subsequent conversations to review performance and objectives. BUSINESS IMPACT/RESULTS Responsible for driving the team by Leading them to deliver the Food and Service expectatiations. Motivating staff on a daily basis to create a friendly and warm environment in order to retain staff and generate effective team work Build business and develop repeat diners, especially from the local community and making the restaurant and bar a ‘first choice’ for dining experience in the local area. Ensure achievement of budgeted profitability of the Bar. Develop a cohesive and well trained team who are able to provide superior guest service and maximise revenue. Maximise the service opportunities for guests to ensure return visits. Coach and lead the team in such a manner that our guests receive an exceptional level of service and want to return. Positively approach all sales opportunities in order to maximise revenue. Ensure staff are sales and standards focused. Assist the General Manager in developing food and drink packages/promotions to encourage business and build the reputation in the local business and leisure markets. Control all glass and bar supplies stocks and levels Assist in weekly stock Takes and ensure beverage cost of sales are in line with budgeted figures. Have minimal guest complaints received for food, beverage and service issues. CREATIVITY An eye for detail and attention to detail is required at all times. Encourage self and staff to think outside the box and question the status quo to enhance the guest experience Promote a positive and innovative way of thinking ahead and planning for future situations that impact guests and staff moral COMMUNICATION Eagerly Welcome guests sincerely with the broadest smile and warmest of welcome Daily ensure that staff converse to guests regarding their experience with us. Effectively promote resort points of sales to enhance the guest experience and increase potential revenue Ensure departmental meetings are held monthly. Communicate with all team members by holding regular briefing sessions. Communicator with peers and subordinates. DECISION MAKING & AUTONOMY Deliver the culture of Never Say No to a Guest-Seek ways to find suitable alternatives to ensure guest satisfaction at all times Any guest concerns must be dealt with as the highest priority and with great apprehension Any decisions taken must reflect and safeguard your top priorities:- Health and safety, Guest satisfaction and Staff Morale APPLIED KNOWLEDGE & SPECIALIST SKILLS Flexibility is imperative to meet the requirements of the business needs Training is vital to pass on self skills to your team members As part of the management team your input in the department decision is imperative. Pass on your ideas and skills in team meetings Report to your seniors of any training and development you feel that you or your team may need. Ensure that all training is attended by self and team. Influencer at all levels and able to get employee buy in to operating practices. Delegate to achieve the desired results from team members. MANAGING RESOURCES Ensure a system is in place for ordering, delivery, storage, security, distribution and administration of beverage items. Visual appearance of the bar and work areas must be kept sparkling clean and pleasing to the eye Ensure that team adheres to all Health and Safety regulations in regards to PPE, storing of chemicals and safely usage of equipment to ensure safety of self, staff and guests Report any defects, hazards or near misses to ensure safety of self, staff and guests COMPLEXITY & PROBLEM SOLVING Take ownership of any guest issues/complaints/feedback and take appropriate follow up action.If unsure always communicate with GM Take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied. Communicate any relevant information in regards to guest request to your GM in order to ensure we exceed guest expectations.

Restaurant Supervisor - Hot N Juicy Shrimp The Restaurant Supervisor at Hot N Juicy Shrimp ensures efficient operations, exceptional customer service, and a positive guest experience. They lead the front-of-house team, oversee the QR code ordering system, and maintain cleanliness and readiness using Trail Hospitality. Key Responsibilities: Team Leadership: Supervise and motivate staff, ensuring adherence to service standards. Train employees on customer service and QR code ordering. Customer Service: Greet guests, assist with orders, address concerns, and ensure satisfaction. Handle complaints and escalate when necessary. Order & Quality Management: Ensure accurate orders, timely service, and high-quality food presentation. Communicate any allergy or dietary needs. Health & Safety: Oversee hygiene standards, conduct cleanliness checks, and ensure safety protocols are followed. Operational Oversight: Use Trail Hospitality for opening/closing checks and inventory management. Assist with scheduling and staff performance. Skills: Leadership: Ability to lead and maintain high service standards. Communication: Clear, friendly interaction with guests and staff. Problem Solving: Address customer and operational issues efficiently. Attention to Detail: Ensure accurate orders, cleanliness, and smooth operations.

The role You’ll be responsible for cultivating richer audience connections with the nation’s forests in the district, leading our marketing and communications team, creating a district marketing and communications strategy, promoting our offer, and telling our story in effective ways and through a variety of different sources. Leadership Lead and inspire the marketing and communications team. Our marketing and communications team currently consists of three marketing and communications officers, one communications officer, a multimedia officer and two business support officers. Monitor and report on evaluation of all campaigns, and be responsible for expenditure relating to marketing and communications. Marketing Lead marketing activity, using market insight, to tell our story and grow our business priorities and improve our income returns. Use data to better understand and reach new and existing audiences. To manage and develop plans for the district’s marketing activity. Communications Grow our reputation as caring custodians of the nation’s forests. Lead proactive communications with District staff and partners to promote and enhance Forestry England’s reputation with local stakeholders, communities and visiting public as leaders in land and visitor management. Monitor and anticipate communication activity that may impact on our reputation and design communications plan to mitigate the impact. Be an active member of the District’s Operations Team and advise them where communications can be used to limit business risks or improve income returns. Provide professional communications advice to senior management and wider district colleagues on issues and reputation, including positioning with the media and external stakeholders. Lead design of internal communication activity that distributes consistent messages and profiles positive work of all staff. Raise awareness and understanding of sustainable forestry, developing insight-led behaviour change campaigns. Lead the district’s contributions to national communications and marketing campaigns. Ensure effective use of our complaints process. Stakeholder Management Lead on stakeholder engagement by developing our communications and consultation approach around forest operations and plans to build support from visitors, local communities and other key stakeholders. Advise and assist colleagues when dealing with issues management and stakeholder groups. Engagement Lead on our Active Forests programme in the district to increase the number and frequency of people being active in our forests. Advise and assist colleagues on issues management and stakeholder groups. General Plan and deliver according to a yearly budget. Work within and as part of the wider district recreation and engagement team to plan campaigns and initiatives collaboratively. Person specification Essential Professional and Technical experience Experience of building strategic communication and marketing plans to enhance corporate objectives. Experience of handling media enquiries and using media outlets positively to promote work of the organisation and its staff. Experience of designing and implementing marketing campaigns to promote the products and services of the organisation. Experience of commissioning and managing marketing and public relations consultants. Experience of team leadership and staff management. Strong management and leadership skills. The ability to build and maintain highly effective working relationships with a range of people (both internally and externally). Proven ability to manage competing demands and prioritise workloads. Desirable Professional and Technical experience Experience of budget and staff resource planning and monitoring. Experience of working in partnership across organisations for mutual benefit. Educated to degree level. A relevant professional qualification or a significant level of experience in marketing and communications. Please note: this post can be based either at Exeter, Devon or Coleford, Gloucestershire.

Position: Bar Manager Responsibilities: 1. Opening and Closing Duties:   - Ensure the bar is set up and ready for business before opening.   - Oversee the closing procedures, including cashing out registers, cleaning, and securing the premises. 2. Staff Management:   - Recruit, hire, and train bar staff.   - Schedule shifts and manage the staff roster.   - Provide ongoing guidance and support to the bar staff.   - Set performance expectations and conduct regular performance evaluations.   - Address any staff performance or behavior issues promptly and effectively. 3. Operations Management:   - Maintain inventory and order supplies as needed.   - Monitor and control costs, including beverage and labor costs.   - Develop and implement standard operating procedures for efficient bar operations.   - Ensure compliance with health and safety regulations.   - Handle customer complaints and resolve any issues that may arise. 4. Customer Service:   - Create a welcoming and enjoyable atmosphere for customers.   - Interact with customers, take orders, and serve drinks when necessary.   - Train staff on providing excellent customer service.   - Address customer feedback and strive to enhance the overall customer experience. 5. Financial Management:   - Prepare and manage the bar's budget.   - Monitor sales and revenue, and implement strategies to increase profitability.   - Handle cash management, including cash handling and reconciliation.   - Keep accurate records of sales, inventory, and expenses. 6. Marketing and Promotion:   - Collaborate with the marketing team to develop promotional strategies.   - Plan and organize special events and promotions to attract customers.   - Utilize social media and other marketing channels to promote the bar. 7. Compliance and Licenses:   - Ensure compliance with local, state, and federal regulations.   - Obtain and maintain necessary licenses and permits for the bar's operation. Skills and Qualifications: - Previous experience in bar management or a related role. - Strong leadership and management abilities. - Excellent interpersonal and communication skills. - Knowledge of alcoholic and non-alcoholic beverages. - Understanding of health and safety regulations. - Ability to handle stressful situations and resolve conflicts. - Proficiency in managing financial aspects of the business. - Familiarity with marketing and promotional strategies. - Attention to detail and organizational skills.

Office Coordinator Monday to Friday 8:30 to 16:00 Main Responsibilities: To be responsible for the initial contact from clients with concerns or complaints. To be responsible for the initial contact from carers with queries relating to finance and or HR queries. To be the first point of contact for the Registered Care Manager and the Finance Director. To support the Registered Care Manager To support the day to day running of the office and ensure compliance with recording and reporting requirements in line with the business policies. The Office Coordinator will act under supervision of the Registered Manager. Assist the area coordinator with in house scheduling systems To be compliant with clients medications recording and ensure inhouse systems are accurate and up to date with relevant legislation The Role: You will be expected to be the first point of call for any concerns, queries or complaints from both clients and carers. Liaise with the Registered Care Manager any such concerns, queries or complaints from both clients and carers. You will be required to update the Registered Care Manager on a daily basis. The role will involve delivering in house training sessions on mandatory training subjects. In the absence of the Registered Manager and Finance Director you will be responsible for overseeing operations and managing the team. Oversee auditing of EMAR for all clients. Make sure clients have been informed of any scheduling changes. Requirements: Excellent IT skills (microsoft office, excel) Excellent communication skills, excellent phone manner and highly organised Proactive approach to challenging and rapid changes within the business Minimum 3 years experience in the Health and Social Care sector and or 2 years experience within an office environment. An understanding of managing EMAR. An understanding of CQC policies and requirements. Pay: Office Coordinator Full time position, 28 days annual leave £24375