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This position provides forecasting and demand modelling output for both a large field-based workforce and a contact centre operation.

Your responsibilities will include: Acting as the first point of contact for enquiries, referrals, and TEC equipment installations Providing operational support including answering calls, data entry, booking appointments, and distributing information Scheduling technician visits efficiently and opt

If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then their Contact Centre could be the perfect launchpad for your career in housing. Their Contact Centre Advisors become experts in communication, problem solving, resilien

Our client is looking for a high-impact Contact Centre Team Manager to lead an outbound calling team of around 20 Advisors within a fast-paced, high-energy contact centre in the North West. Lead, motivate and coach a team of circa 20 Outbound Contact Centre Advisors. Proven experience managing a tea

The Trust is looking for a dynamic and motivated individual to lead its Contact Centre function, with corporate responsibility for all the Trust Contact Centres and leading on the integrated response model of 999, 111 and non-emergency patient transfer functions. Director of Integrated Contact Centr

Multilingual Customer Experience Consultant.Rotational shifts between 8am-8pm, Monday to Saturday.Europe's most exciting online lottery brands, including.You'll be the friendly, knowledgeable voice supporting customers in.Every interaction is about making the lottery experience smooth, fun and memor

We’re looking for an inspiring Contact Centre Manager to lead a high-performing team at the heart of a busy and exciting operation in the West Midlands. As Contact Centre Manager, you’ll take ownership of daily operations, ensuring exceptional customer experience while leading, coaching, and emp

Contract Type:Zero hour contractAre you passionate about making a real difference in the lives of children and families?An exciting opportunity has arisen to joinSwan Familyas aFamily Contact Supervisorat one of our two welcoming Cardiff Children and Family Contact Centres one in the East of Cardif

Customer Contact Director – Global Restaurant Tech.

Contact Centre Solution SME - London, UK - Fulltime - Hybrid - LondonReference Code: 442870-en_GBContract Type: PermanentProfessional Communities: ArchitectureJob Role: Contact Centre Solution SMELocation: London, UKAbout the Job you are considering:We are seeking experienced Contact Centre Soluti

If you’re a natural leader who enjoys developing people and driving team success, this is a great opportunity to step into a role where you can make a real impact.You’ll lead a team in a fast-paced, customer-focused environment, helping to shape performance, build confidence, and deliver outstan

Management of a successfully delivered sales pipelineClear evidence of winning new client business in the Customer Operations and/or Contact Centre marketsAbility to create Contact Centre/CX solutions that support client objectivesUnderstanding of the latest Technology trends in the Contact Centre a

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.Competitive Salary: Starting at £26,116, rising to £26,738 after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your imme

A leading care provider in the UK is seeking a Contact Centre Operator for their Rawtenstall location.

A forward-thinking care provider is seeking a Contact Centre Out of Hours Operator in Rawtenstall.

First Contact Physiotherapist (FCP) – Band 6 or early Band 7 – Primary Care Musculoskeletal Services, Derby area. Working in a local GP setting, the FCP will be the first point of clinical contact for patients presenting with musculoskeletal conditions.

A leading loyalty solutions provider is seeking a Tech Lead in London to design and architect solutions for contact centre products.

A leading low-cost airline based in Luton is seeking a Finance Manager for its Disruption and Customer Contact Centre.

A global consulting firm seeks an experienced Contact Centre Solution SME in London to lead projects in contact center technology.

A GP practice in London is seeking an experienced First Contact Physiotherapist to provide advanced assessment and management for patients with musculoskeletal conditions.

As a qualified Contact Lens Optician, you will be providing a high level of customer care and expert advice to make a real difference to our customers and keep them coming back. Using your up to date knowledge of Contact Lens technology and spectacle dispensing to train and develop the wider optical

The ideal candidate should have strong skills in AI-driven automation and modern contact center operations, with a passion for delivering intelligent customer experiences that integrate technology and human interaction.

A leading healthcare retailer is seeking a qualified Contact Lens Optician in Greater London to deliver high levels of customer care and expertise.

A leading recruitment company is seeking an Environmental & Food Contact Compliance Lead for a paper mill in the South of England.

Industry Knowledge: Experience in designing omnichannel contact center solutions, including voice, chat, and AI-driven automation, Workforce Engagement Management (including workforce and quality Management), contact center reporting and analytics tools. Senior Platform Architect – Contact Center

A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract. The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences.

In this role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their inquiries are addressed efficiently and professionally. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) a

This is a great opportunity to join a Workforce Planning team and play a key role in helping Contact Centre teams deliver their best. Strong knowledge of WFM systems (Calabrio, Genesys, NICE, or similar) and omnichannel contact centre platforms. Background working in a fast‑moving, omnichannel con

Contact Centre and planning operation within a dynamic Housing Association. Provide strategic oversight across customer contact, resource planning and repairs planning functions. Work closely with senior stakeholders across the organisation to optimise the customer journey, strengthen collaboration

Deep understanding of modern contact centre operations. We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

The First Contact Physiotherapist will act as the initial clinical contact for patients presenting with musculoskeletal conditions within the GP practice, carrying out advanced assessments, diagnosis, and management independently. First Contact Physiotherapist (FCP). The FCP will act as the first po

This will involve seeing patients, without prior contact with their GP, in order to establish a rapid and accurate diagnosis and management plan. Takes professional responsibility as a first-contact physiotherapist, with high-level decision-making and clinical-reasoning skills to assess, diagnose an

We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimi

We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases.

A leading low-cost airline in Greater London is seeking a Finance Manager for its Disruption and Customer Contact Centre.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. Finance Manager – Disruption and Customer Contact Centre. You will

A leading technology firm in Greater London is seeking a Solutions Architect to engage customers consultatively, focusing on technical and business tasks for CXone products.The role requires 8+ years in customer engagement, strong consulting skills, and the ability to provide training and recommenda

Represent SS&C Technologies at industry events, conferences, and client meetings as the face of the outsourced contact centre offering. Proven track record of success in new business development and sales leadership within outsourced contact centres or related BPO services. If you are a driven sales

A financial services firm seeks a Senior Software Engineer to design and maintain AWS-based solutions for their contact centre platform in London.

As the Contact Centre Trainer for Medequip Connect, you will design, deliver, and evaluate high-quality training that equips all TEC Contact Centre staff with the skills and confidence to provide person-centred, tech-enabled support while ensuring best practice, TSA QSF compliance, and safe, effecti

A leading housing association is seeking a Head of Contact Centre to lead and develop a high-performing team. This strategic role involves oversight of customer contact functions, ensuring operational excellence, and embedding a customer-centric culture.

Contact Centre and planning operation within a dynamic Housing Association. In this pivotal leadership role, you'll provide strategic oversight across customer contact, resource planning and repairs planning functions. Working closely with senior stakeholders across the organisation, you'll optimise

Contact center routing, call flows, and agent states. Level 3 Contact Center Engineer / Senior SME. Genesys Cloud CX and Cisco Unified Contact Center Enterprise (UCCE).

We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Strong understanding of customer experience o

The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end‑to‑end contact centre solutions across omnichannel platforms including voice, chat, messaging, self‑service, and AI‑augmented interactions (Conversational AI). Guide implementation, testing

Support the integration of cloud-based customer and CCaaS platforms (for example Microsoft Dynamics Contact Centre, Amazon Connect, Genesys Cloud CX, or Google CCaaS/CES). As a Customer Experience & Contact Platform Architect - Manager, you will:. Lead the design of CCaaS and AI solutions across pla