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Programme Manager - Genesys Contact Centre Delivery (Contract) Location: Birmingham, London, Bristol, Manchester (UK) Contract: 12 months Inside IR35 About the Role A leading global technology company is seeking an experienced Programme Manager to lead the delivery of a Genesys Contact Centre (C

Contact Centre Deputy Overview of the Contact Centre Deputy Role The Contact Centre Deputy supports the day-to-day operations of the contact centre, working closely with Contact Centre Managers to ensure smooth job allocation, high-quality customer service, and achievement of KPIs such as handle r

The Contact Centre Deputy supports the day-to-day operations of the contact centre, working closely with Contact Centre Managers to ensure smooth job allocation, high-quality customer service, and achievement of KPIs such as handle rate, conversion, and job dispatch. Overview of the Contact Centre D

Dispensing Optician / Contact Lens Optician. Dispensing Optician / Contact Lens Optician - Role. Hybrid role combining Contact Lens and Dispensing responsibilities.

Contact Centre Deputy Salary: £33,000 per annum Hours: 40 hours per week (including weekends or nights as required) Shift pattern: 8-hour shifts between 6:30am – 7:00pm Location: Vauxhall, London Reporting to: Contact Centre Manager Work pattern: Fully office-based Job Description &bu

Contact Centre Deputy Overview of the Contact Centre Deputy Role The Contact Centre Deputy supports the day-to-day operations of the contact centre, working closely with Contact Centre Managers to ensure smooth job allocation, high-quality customer service, and achievement of KPIs such as handle rat

We'd love to hear from you! About the role Hargreaves Lansdown (HL) have an exciting opportunity for a Contact Centre Team Leader to join our multi-channel client communications centre. Team Leader experience within customer service & contact centre environments. Proven experience of managing teams

What Youll Do Be the first point of contact for customers via phone Provide support, resolve queries, and guide customers through our digital banking services Handle complaints with empathy and ownership Suggest improvements to enhance the customer experience What Youll Bring Passion for helping peo

Contact Centre Focus, AI solutions in UC / Unified Communications). Im recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

The Contact centre Team Leader will support the Management team, ensuring that all customer queries are handled to the highest standards where service excellence is critical to business success. This is an exceptional opportunity for a Contact Centre Team Leader to join this global company within th

REMOTE WORKING / Working from Home Permanent - Professional Services Engineer / Consultant (Contact Centre Focus, AI solutions in UC / Unified Communications). Im recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact

Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions. This leadership position requires strong

You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Excited to grow your career?Our purpose is to make it easy for people to save and invest for a better future.We are looking for great people to join us, so please come and invest in YOUR future at HL.We know that sometimes people can be put off applying for a jo

A new exciting Permanent Contact Centre Claims Advisor position in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the heal

A global financial technology company is seeking a Senior Product Manager to lead their Contact Prevention strategy. This role will focus on reducing customer contact rates by addressing underlying issues and implementing innovative self-service solutions.

A reputable not-for-profit organization is seeking a Contact Centre Claims Advisor in York.

Own the contact prevention product strategy: Together with BizOps, Analytics and other cross-functional partners you will create and drive the roadmap for Contact Prevention at Wise, identifying the highest-leverage opportunities to make an impact on our contact rate. Contact Prevention: You will be

A new exciting Permanent Contact Centre Claims Advisor position in York. The organisation are looking for a Contact Centre Claims Advisor to join the department on a permanent basis. As a Contact Centre Claims Advisor you will be supporting customers with a range of enquiries in relation to the heal

A local government authority in Hounslow is seeking Qualified Social Workers to join their diverse teams in Adults Social Care.The role involves assisting residents to identify their needs and formulate care plans within the legal framework of Social Work.Applicants must have a relevant qualificatio

A leading energy solutions company is seeking a Senior Data Scientist to enhance customer contact operations and improve operational efficiency.

To discuss the First Contact Podiatry opportunities we have available immediately, and those that will occur throughout 2022, please contact Kevin Huffington, Clinical Director at Central Health on kevin@centralhealth. As a First Contact Podiatrist you will deploy your proven Podiatry skills, be abl

As our organisation continues to grow, we’re looking for an experienced and purpose‑driven Head of Contact Centre to lead our inbound operations across phone, email, and chat — serving as the first point of contact for our patients. Manage daily performance against SLAs and KPIs, ensuring prom

A technology company is seeking a Head of Customer Experience & Contact Center Operations in London. The role requires senior leadership experience in multi-site customer service and contact center operations, focusing on service performance and workforce planning.

Sales Director – SS&C Technologies Outsourced Contact Centre Offering. As the Sales Director, you will own the full sales cycle, focusing exclusively on driving new client acquisition for our contact centre solutions. Develop and execute a strategic sales plan for EMEA and beyond to identify, qual

This role involves using analytical skills to provide actionable insights and improve key metrics for contact centre operations.

Our contact centre is at the heart of our customer service operations, and we are looking for an experienced customer‑centric Contact Centre Manager to lead, inspire and develop our team. Monitor and analyse performance against key KPIs (first contact resolutions, CSAT, NPS and other SLAs). You ha

You will be systems engineer who is responsible for designing and implementing solutions in the Avaya Contact Centre space. You will be part of the EMEA RTC Voice Engineering team responsible for a range of activities including solutioning, designing and deploying Avaya Contact Centre solutions that

A national healthcare organization in the UK seeks experienced First Contact Podiatrists to assist in the roll-out of innovative podiatry services.

To process and screen contacts from professionals and families concerning children with identified needs in a timely, efficient and safe manner providing information and advice as necessary within 24 hours. To ensure that contacts/information are progressed in a timely and safe manner. Contact and R

The Contact & Support Specialists will also process all new pension complaints up to the point where the issue can either be resolved informally, or the pension complaint is ready to be transferred to the area in TPO best suited to help the applicant. Contact and Support Specialist. Contact and Supp

The role requires experience in advanced optometric services, including low vision assessments and specialized contact lens fittings.

Chief Revenue Officer - Contact Centre/CX SaaS. ONLY CANDIDATES WITH EXPERIENCE SELLING TECHNOLOGY SOLUTIONS INTO CONTACT CENTRES CAN APPLY***. Inspired by the power and widespread adoption of B2C apps, our platform empowers frontline teams and leaders in contact centre alike — moving away from ou

A legal recruitment firm is seeking an NQ Litigation Solicitor to manage a varied caseload, including civil and commercial disputes.The role offers a competitive salary of £40,000 – £45,000 depending on experience, and includes benefits such as Vitality Health Insurance and opportunities for fle

Our Contact Centre Operations (CCO) team is looking for a Communication & Engagement Manager, a pivotal role in shaping how we connect, engage, and inspire our people.

The Department comprises a First Contact Team, four Locality teams, a Review Team, a Hospital‑based Team, Adult Learning Disability Team, our Independent Futures Team and Adult Locality Mental Health team. First Contact: Vivien Hukporti.

Working closely with the Configuration Owner, the post holder ensures that all customer contact systems, including voice, live chat, email, WhatsApp, social, dialler, and review platforms are operating efficiently, reliably, and in full compliance with regulatory and business standards. Oversee dial

A public service organization is looking for a Contact and Support Specialist to manage customer inquiries via phone, email, and live chat.

Our Contact Centre is looking to recruit a permanent member of staff to join our busy and customer-focused Contact Centre team. Previous experience in a Contact Centre or customer service role is desirable.

This is a senior leadership experience in multi-site customer-service & contact-centre operations and requires a strong understanding finance,/banking telephony, case-management and workforce-management platforms (e. Senior leadership experience in customer operations or contact‑centre environment

A leading cruise line company in the UK is seeking a Communication & Engagement Manager.The role focuses on driving employee satisfaction through effective strategies and stakeholder management.You will oversee onboarding processes and host in-office and virtual events to foster engagement.This full

A family support organization in West Sussex is seeking a Family Time Supervisor to facilitate and monitor contact between children and their family members.

Write engaging, high-performing paid social copy including hooks, angles, CTAs, headlines and scroll-stopping one-liners.Produce or edit short‑form video using tools like CapCut, leveraging trends, memes, pacing and social storytelling techniques.Shape ad concepts that work faster than organic con