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Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Role profile As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. You’ll play a vital role in enhancing how BCG activates thought leadership and business-focused campaigns through persona-driven journey design, lead generation planning, and content-informed storytelling. You will be a key contributor in building and operationalizing customer journeys, shaping persona development, and translating insights into activation strategies across digital and offline channels. You will collaborate closely with global marketing colleagues across digital marketing, content, analytics, CRM, and consulting, to ensure our marketing efforts are relevant, impactful, and strategically aligned to business goals. With a blend of creative marketing thinking, audience insight application, and hands-on execution experience, you’ll help bring our CX strategy to life in a way that strengthens BCG’s connection with our most important clients and prospects. This is an exciting opportunity for a B2B marketer with 3–5 years of experience in campaign planning or CX-related roles who wants to grow their influence in a fast-paced global team. Your accountabilities • Support the development and execution of customer experience strategies that inform campaign plans and journey-led marketing activations., • Conduct targeted persona research and collaborate across teams to create actionable Ideal Customer Profiles and user journey maps., • Collaborate with campaign, content, and digital channel teams to design and implement lead generation and nurture campaigns that align to customer needs and decision journeys., • Use marketing performance data and customer engagement insights to help optimize messaging, journey structure, and audience targeting, bringing a basic but thoughtful understanding of marketing KPIs and funnel impact., • Translate strategic inputs into creative briefs, CX documentation, and campaign playbooks to support execution teams globally., • Manage projects across multiple stakeholders, timelines, and geographies, ensuring consistent progress, communication, and accountability for CX deliverables., • Partner with internal teams to ensure cross-functional alignment and smooth execution of marketing activities., • Contribute to building a shared CX knowledge base, including tools, templates, and documented best practices for persona and journey development., • Maintain a collaborative, curious, and proactive mindset, and work towards improving how we center our marketing around the customer. What You'll Bring • 3–5 years of experience in B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional services is a plus., • Experience in creative campaign planning, persona and CX-driven marketing, and content development., • Strong foundational knowledge of persona development, journey mapping, campaign planning, and lead generation strategies., • Basic understanding of marketing analytics and how performance metrics tie into campaign effectiveness and strategy., • Excellent project management and organizational skills; ability to coordinate across multiple teams and stakeholders to keep initiatives on track., • Creative thinker who can help connect audience insights to campaign messaging and engagement tactics., • Strong communication skills, and able to distill complex concepts into clear, engaging summaries and materials., • Familiarity with platforms like CRM Dynamics, Wrike, Marketo, Tableau, or journey mapping tools is helpful but not required., • Demonstrated ability to work in global, cross-functional, and virtual teams with a collaborative approach., • Bachelor’s degree required, fluency in English. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do Our ambition is to transform the Marketing and Communication (M&C) function – making it a truly metric-driven capability that enhances BCG’s performance. As a key member of the Global M&C Transformation team, you will play a critical role in designing, enabling, & driving change for major initiatives that are central to our transformation agenda. • Lead and drive global M&C transformational initiatives & projects of significant complexity, supporting M&C teams in framing and setting goals and milestone across a variety of domains (e.g., editorial, social media, events, earned media, paid media ...) and units (Global Marketing, Practice Area marketing, Regional & Country marketing), • Gather, analyze, & synthesize data from multiple internal & external sources (e.g., marketing KPIs, financial, HR, benchmarks, desk research) to generate insights, hypotheses & recommendations for assigned transformation workstreams, • As needed, conceptualize and document new governance processes and tools to fill gaps of existing operating model, • Present status updates, findings, insights, & recommendations in a compelling way (Excel models, PowerPoint reports, structured storytelling) to senior stakeholders, including M&C leadership & BCG leadership, • Organize, facilitate, & document next steps across meetings; identify interdependencies and proactively flag and resolve issues across teams, • Drive stakeholder interactions (from Global/PA/Geo Leads to operational teams) to ensure alignment towards goals and proposed changes, ensure adequate contribution in progressing transformation programs and enabling effective implementation, • As needed, support own team across other Strategy- and Operations-related initiatives, e.g. preparing presentations for BCG leadership, M&C financial planning, augmenting Function's HR agenda, advancing the Function’s GenAI roadmap ..., • Partner closely with business partner (HR, Finance, L&D ...) and other non-M&C teams to both support progress of transformation programs as well as contribute to operations programs • Creative yet critical problem solving to design clear change goals despite lack of domain-specific knowledge within a demanding context (tight deadlines, fast program pace, small and busy teams), • Assertiveness & empathy to build cross-functional relationships across a matrixed organization, • Strong and rigorous analytical thinking to frame and test logical assumptions for potential changes and future impacts despite gaps in objective data or implementation evidence, • Running complex data analyses (XLSX modelling), testing complex sets of assumptions and translating analytical outputs into practical actionable recommendations for Leaders and operational teams, • Written & verbal communication with clarity & impact; structuring insights to tell a story & inspire action for a wide variety of audiences, • Proactivity in driving and adjusting pace of own work and other teams’ change by structuring and iterating plans & KPIs in response to evolving priorities and market context, • Positive, curious and can-do attitude that inspires collaboration among team members & stakeholders, even in dynamic and uncertain environments What You'll Bring • 5+ years in consulting/change management/transformation/executive chief of staff roles (strategy consulting experience in a top-tier global firm strongly preferred), • Demonstrated experience designing & delivering change management programs, including communications & stakeholder engagement, • Proven analytical skills with the ability to logically problem solve and gather insights from data and translate them into reasonable and actionable recommendations, • Experience interfacing with C-level stakeholders & their leadership teams, • Strong mastery of PowerPoint, with proven ability to craft CxO-ready presentations, • Strong proficiency in Excel for structuring & evolving complex and dynamic models, • Ability to thrive in fast-paced, ambiguous contexts while consistently delivering to a high standard, • Hands-on experience with collaboration & project management tools (e.g., SharePoint, Trello, Slack) Who You'll Work With Global M&C Transformation Senior Director/Director, BCG’s Head of Global Marketing, Chief Marketing Officer, Chief Communications Officer, Marketing Leadership Team, & the Functional teams within M&C (e.g., Finance and HR Business Partners & other parts of BCG, including the Practice Areas, the Regions, and other Functions). Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Were seeking an experienced and proactive marketing professional to take the lead in developing and executing marketing strategies that will strengthen our brand presence and drive business growth across the UK. Are you a creative and results-driven Marketing Manager looking for your next challenge?

A prominent interior design company in Blackburn seeks a Marketing Assistant to support their dynamic team. This role involves managing product launches, conducting market research, and creating impactful marketing materials. Applicants should be enthusiastic, detail-oriented, and possess a strong i

A leading, fast-growing communications agency is searching for an experienced Account Director to join the agency to take ownership of one of their flagship accounts.As Account Director, you will act as the strategic lead across a major integrated.You’ll deepen senior client relationships, shape a

A leading marketing firm in the United Kingdom is looking for a Creative Director to lead the creative strategy and visual content production. The ideal candidate will have over 8 years of experience in creative direction, including 3 years in a similar role, and a strong track record in launching s

Understand how creative performance actually scales, not just how it looks – and balance creative decision‑making with a laser focus on ROI. Creative Strategist (Performance Marketing). Leveraging previous experience (D2C ideally) to deliver exceptional marketing creative and drive new customer

A dynamic health-focused marketing agency in the United Kingdom seeks a Head of Video/Lead Video Editor. Join a creative team dedicated to driving positive change in health and wellness, with opportunities for growth and innovation.

A growing fashion brand in the United Kingdom is seeking a hands-on Marketing & Creative Support professional to join their small, close-knit team. This role involves designing marketing assets, coordinating photoshoots, and managing imagery. Ideal candidates will have a strong knowledge of Adobe Cr

Ideal for someone with prior experience in digital marketing. You’ll work closely with our creative teams to drive sustainable growth through strategy and execution. Comfortable working independently either fully remotely or hybrid (our core creative team work from our office in.

A leading mobile games company in the UK is seeking a Senior Creative Producer to manage all phases of creative production. Ideal candidates will have experience in the gaming industry and strong marketing knowledge.

You will lead all aspects of marketing, performance, and creative direction, uniting a talented, global team under a common vision. As Head of Marketing & Creative , you'll be entrusted with evolving two disruptive brands and architecting strategies that drive results : from accelerating US subscrip

A leading training platform seeks a Creative Strategist to drive the creative strategy for performance marketing. This role requires 4+ years of experience in creative strategy and performance marketing, outstanding organizational skills, and proficiency in tools like Figma. The successful candidate

A leading recruitment agency invites applications for a B2B Marketing Executive position in London. The role focuses on delivering impactful marketing initiatives within the sustainable architecture space, with responsibilities including coordinating campaigns, creating content, and managing website

Co-Founder @ Next Level | Marketing, Creative, PR & Digital recruitment. Plan and manage content marketing, paid and organic social media, SEO, and email campaigns. Manage marketing budgets effectively, ensuring efficient spend across channels.

A well-established innovative engineering company in Harrogate is seeking a Digital Marketing Assistant to support the marketing manager and sales team. The role covers 70% digital marketing, including social media content creation and Google analytics, and 30% wider marketing support such as prepar

A prominent marketing agency based in London is looking for a Campaign Assistant to support the McDonald’s marketing team. The role involves assisting in creating marketing campaigns, managing approvals, and providing administrative support. Ideal candidates will be proactive, detail-oriented, and

A prominent personal care brand is seeking a Senior Marketing Manager to take ownership of their marketing activities. This hybrid role, based in London, focuses on creating and executing DTC marketing campaigns.

Someone confident turning performance insights into creative direction - from writing hooks & scripts, to storyboarding concepts, taking ideas through multiple iterations to deliver ad creative that drives new customer acquisition. As they expand into new markets, they’re building out their creati

Work with the Head of Growth and a team of creative strategists to develop the creative strategy for performance marketing campaigns - developing briefs, concepts, and messaging that resonate with different customer segments and platforms. This role sits within the Growth team and is responsible for

Now, we’re looking to elevate our storytelling and go-to-market (GTM) strategies by hiring a highly creative, strategic, and detail-oriented individual who excels in crafting world-class pitch decks and marketing materials. Fractional - Creative Marketing Content Strategist. Coordinate with design

Senior Marketing Executive - Creative Immersive Technology. Industry sector experience is imperative here we are seeking a strong background in the creative space, from immersive brand experience, to creative technology or the entertainment space. We now have a super exciting opportunity for a Senio

The Marketing Academy Foundation is delivering a free-to-attend employability skills bootcamp in partnership with the marketing team at Bupa Global. Attend Our Free Employability Skills Bootcamp with the Marketing Team at Bupa Global. A one-day workshop designed to help you build confidence, develop

The ideal candidate will have commercial experience within an integrated agency and should be adept at project management, client engagement, and creative brief writing.

As a Marketing Creative Content Leader in the International Consumer Bank team, you will manage and lead our team of marketing writers, helping us put words to work across every channel within the Chase and Nutmeg brands. Significant writing experience in a marketing or creative role with an in‑ho

A leading marketing agency in the UK is seeking a Creative Strategist to take ownership of performance creative strategy across Meta and TikTok, focusing on a major brand launch in the USA. Candidates should have at least 3 years of performance creative experience, ideally within a D2C E-commerce se

The Impact: The ACD helps make creativity a key pillar of clients’ marketing strategies, ensures consistent delivery of high-quality creative work, builds and maintains relationships with key stakeholders, and has a deep understanding of client’s needs and tensions. The Associate Creative Direct

Joining Popsa right now is an exceptional opportunity.We’re building the world’s most intuitive platform for memories — one that treats your photos not just as images, but as the soundtrack to your life.In 2025, we’re on track to achieve.Our native iOS and Android apps are.We launched our ne

We’re looking to appoint a Marketing Manager to join us to support two of our Business Units, Creative Studio & Customer Science. You’ll work with our Marketing Director as well as the wider Marketing team, to help put GAIN on the map. Closely collaborate with Central Visibility Lead and Central

Co-Founder & Recruitment Specialist across Creative | Marketing | Digital | PR & Social at next level Recruitment. Experience applying creative ideas across digital, social, and print formats. You’ll work closely with the Creative Director, other Art Directors, designers, copywriters, and freelanc

A dynamic marketing agency in the United Kingdom seeks a Head of Performance Creative to spearhead creative strategies and manage a high-performing team. This role requires a strong background in creative direction, data-driven decision-making, and expertise in launching successful campaigns in the

Co-Founder @ Next Level | Marketing, Creative, PR & Digital recruitment. Referrals increase your chances of interviewing at next level - marketing, creative, PR & digital recruitment by 2x. Marketing Services, Advertising Services, and Design Services.

A recruitment agency is seeking a skilled Marketing Assistant to support multi-channel marketing campaigns. The ideal candidate should have at least 3 years of experience in marketing and be proficient in digital marketing tools.

We're looking to appoint a Marketing Manager to support our Creative Studio and Customer Science Business Units. Proven experience in brand, content, or marketing leadership within an agency, consultancy, or creative tech environment. GAIN Marketing Manager (Creative Studio & Customer Science).

Referrals increase your chances of interviewing at next level - marketing, creative, PR & digital recruitment by 2x. Industries: Design Services, Graphic Design, and Marketing Services. Recruitment is proud to be working exclusively with this leading creative agency, based in the West Midlands.

A dynamic marketing company in Greater London is looking for a Content Marketing Coordinator to support content creation and distribution across various channels. Ideal candidates have 2+ years in content marketing or copywriting, excellent communication skills, and fluency in English.

A leading investment firm in Greater London seeks a Creative Copywriter with over 8 years of marketing experience. The role entails developing compelling content and collaborating with teams to enhance marketing campaigns.

A leading engineering firm is seeking a Marketing / Communication Coordinator to create compelling visual concepts and manage marketing initiatives. The ideal candidate will possess strong artistic skills, proficiency in Adobe Creative Suite, and excellent communication abilities.

A family-run cafe is looking for a highly skilled Digital Marketing Specialist to manage its marketing strategies. This role offers a competitive salary and a creative working environment.

A leading marketing agency in the UK is seeking an experienced Account Director/Senior Account Director to lead campaigns for major beauty brands. This full-time position requires over 5 years of experience in client services, a strong passion for influencer marketing, and proven leadership skills.

Writing creative briefs, building strong relationships with your clients, developing a deep understanding of their business, brand and target audiences.

A leading marketing agency in Preston seeks a Marketing Account Manager to support the Account Director. The position involves delivering multi-channel marketing campaigns, managing client relationships, and overseeing project execution.

A leading marketing agency in the UK is seeking a Creative Director to drive innovative strategies and asset production for direct-to-consumer wellness brands. This role involves team leadership, creative guidance, and developing high-performing visual content. The ideal candidate brings over 8 year

A dynamic golf and leisure organization is looking for a proactive Creative Marketing Manager to lead and optimize marketing activities across digital platforms. The ideal candidate will have a strong background in digital marketing, excellent communication skills, and the ability to manage multiple

A dynamic marketing agency in London is seeking a Creative Lead, Performance Marketing to own the creative strategy and execution for their performance marketing engine. This role emphasizes using performance data to drive creative insights, leading a team of strategists, and developing innovative,

Scope, hire, onboard and manage high agency, performance-oriented designers, creative strategists (including both in-house and with external creative agencies). Experience managing and scaling creative teams, of inhouse designers/editors to execute performance-driven campaigns. Work with cross-funct

A dynamic London fintech startup is seeking a Junior Marketing Executive who will support multi-channel marketing campaigns. This role focuses on creative execution across events and digital platforms while ensuring brand consistency. Work directly with experienced marketing leaders committed to men

Scope, hire, onboard and manage high agency, performance-oriented designers, creative strategists (including both in-house and with external creative agencies). Experience managing and scaling creative teams, of inhouse designers/editors to execute performance-driven campaigns. Oversee creative qual