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Location Home based with frequent travel across our communities Hours 37.5 hours per week, Monday - Friday 09:00 - 17:30 Basis Permanent Salary Up to £35,000 + car allowance & enhanced benefits package About us We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 44 communities and our developments are beautifully designed offering stunning community living. About our role This is an exciting, newly created role in which you will report to and support our Customer Wellbeing Manager, you will act as the vital link between high-level welfare strategy and localised site operations.Your core responsibilities will include… Resident Support & Case Management • Act as the first point of contact for individual support needs, managing the independent living inbox and responding to non-priority welfare concerns., • Build trusted relationships with residents and their families, providing clear communication and guidance on independent living transitions., • Mobilise across our portfolio to conduct hands-on welfare checks and provide direct support during sensitive periods. Safety & Compliance • Identify, escalate, and co-ordinate safeguarding concerns in partnership with relevant authorities., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions)., • Provide expert guidance and ‘on-the-day’ support to our Building Community Managers and onsite teams., • Be a point of escalation during the eligibility process and complete assessments where needed. Community Engagement • Champion our Community Engagement strategy including an innovative framework for social, physical, creative, and intellectual activities., • Provide support, training, and resources to onsite teams, assisting with event booking, marketing materials, and fostering a collaborative culture. About you The successful candidate will possess the emotional stamina to handle complex care needs, alongside the organisational skill to manage a diverse regional portfolio. A calm, level-headed approach and a genuine passion for enhancing the lives of older adults are essential. Qualifications & Essential Criteria • NVQ Level 3 or higher in Health and Social Care (Essential), • Formal training in Risk Assessment in Adult Care and Assessment & Eligibility is required., • A valid UK Driving Licence and a genuine willingness to travel across our national portfolio is essential for this field-based role Operational Experience • A proven track record in reactive case management, specifically handling sensitive, urgent, and multifaceted care needs., • Practical experience in identifying and managing safeguarding concerns in strict alignment with Local Authority requirements., • Demonstrable experience in managing complex complaints within a care or independent living environment, ensuring outcomes are both fair and empathetic., • Significant experience acting as the primary welfare link between residents, families, and internal operational teams., • Proven ability to conduct formal assessments and provide documented justification for outcomes., • A background in housing management, older people’s services, or supported housing is highly advantageous. Expertise & Knowledge • A deep understanding of the physiological and psychological challenges facing older adults., • Support complaints handling regarding independent living and care services (including Careline and emergency service interactions) to a satisfactory conclusion., • Sound knowledge of current safeguarding legislation and best practices in resident welfare., • Exceptional verbal and written skills, with the ability to communicate effectively with everyone from residents to senior leadership., • The ability to prioritise a diverse regional caseload, ensuring a rapid and effective localised response. Your attributes • The stamina to provide compassionate grief support and navigate high-stress family dynamics with ease., • A calm, level-headed presence when managing urgent welfare issues or sensitive complaints., • A genuine passion for enhancing the lives of older adults and championing the Pegasus brand values. Good to know • Due to the nature of wellbeing support, a flexible approach to working hours is essential to meet the needs of our residents and respond to urgent situations., • As our developments span the breadth of the country, from the North East to the South West, this position demands a high degree of mobility. You should be a confident long-distance driver who genuinely enjoys the variety of supporting different regions in person. Our benefits & rewards We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes: • Enhanced annual leave & holiday buying scheme, • Contributory pension scheme with additional employer contribution,, • Life Assurance, • Two paid volunteering days per annum, • Employee Assistance Programme, • Health Cash Plan & Virtual GP, • Discounted Gym Membership, • Company Discounts Portal, • Refer a friend scheme and access to internal opportunities Your recruitment journey Once you submit your application, our team will personally review your experience with a human touch. Depending on the role, we may invite you to complete a brief online assessment. From there, you’ll typically move into a one or two-stage interview process. Whether these meetings happen virtually or in person, we’ll always ensure you have the opportunity to visit our communities or offices to get a true feel for life at Pegasus Homes. Whatever the path looks like for your specific role, we promise to keep you updated every step of the way. We are committed to an inclusive workplace and invite applications from all backgrounds, regardless of protected characteristics. If you require any reasonable adjustments or additional support at any stage of your application, please let us know. Please note that in accordance with UK law, we can only consider applicants who currently have the right to work in the UK. If you have the skills & experience we are looking for we'd love to hear from you!

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

About Us Snappy Shopper is the UK’s fastest‑growing quick commerce (Q‑commerce) platform powering rapid grocery delivery from local convenience stores. We enable independent retailers and major partners, including SPAR, Nisa, Premier, Co‑op and others, to digitally transform their business by offering same‑day and rapid delivery of food, drink and everyday essentials within as little as 30‑60 minutes. Customers on our platform typically spend significantly more online than in‑store, helping retailers grow revenue and deepen community engagement. We’re more than a delivery app, we’re a technology partner for local high streets, providing tools for digital sales, marketing solutions, and integrations that help retailers compete with larger online players. At Snappy Shopper, we’re committed to innovation, retail empowerment and community impact, helping stores thrive digitally, offering exceptional local convenience to customers, and shaping the future of on‑demand retail in the UK. Our location We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. This is a UK-based remote role, with occasional opportunities to connect with colleagues in person. About the team You'll join our Infrastructure team, working closely with Software Engineers and other technical teams to keep the systems behind Snappy secure, reliable and performing at their best. We're looking for someone with strong, hands-on systems administration experience who has also developed modern cloud and DevOps capability. You'll be equally comfortable getting under the hood of a Linux production environment as you are working with AWS, Terraform, automation and CI/CD. About the role As a Senior Linux Systems & DevOps Engineer, you'll take a hands-on responsibility for running, troubleshooting and improving the infrastructure our platform depends on. This isn't a role focused solely on cloud provisioning and deployment pipelines. You'll work across Linux systems, web and application infrastructure, databases, networking, AWS and automation, and you'll be expected to investigate problems through the full technology stack when something isn't behaving as expected. Day-to-day, you will: Manage, monitor and improve our production AWS and Linux infrastructure. Run and maintain the services our platform depends on, including nginx, Apache, Redis, OpenSearch/Elasticsearch and relational databases. Maintain and improve our infrastructure as code, configuration management and CI/CD environment using Terraform, Ansible and Bitbucket Pipelines. Manage our CDN and WAF layer across Akamai and Cloudflare. Monitor platform health and performance, responding to alerts and identifying opportunities to improve resilience. Take ownership of production incidents, troubleshooting across systems, networking, databases and infrastructure to identify root cause and restore service. Automate repetitive operational work using Python and Bash. Participate in our shared 24/7 on-call rota once fully onboarded. To be successful, you'll have: We're looking for someone with genuine systems administration depth alongside modern DevOps capability. You'll bring solid experience in DevOps, Systems Administration or a similar infrastructure role, with strong hands-on Linux experience in business-critical production environments. You'll be confident troubleshooting beyond the cloud or deployment layer, working across operating systems, networking, web infrastructure and databases to understand what's actually causing a problem. You'll also have strong AWS and infrastructure-as-code experience, an automation-first mindset, and the ability to take ownership when production issues arise. You'll be comfortable working independently, making sound decisions under pressure and knowing when to involve others. Experience across our wider technology stack, including nginx, Apache, Redis, MariaDB/RDS/Postgres, OpenSearch/Elasticsearch, Terraform and CDN/WAF technologies will be important, although we're equally interested in your underlying technical depth and ability to pick up the specifics of our environment. You'll also need to be comfortable participating in a 24/7 on-call rota. Experience with Bitbucket Pipelines, Ansible and monitoring tools such as Zabbix, CloudWatch, Pingdom or New Relic would be useful, as would working knowledge of PHP or Node.js and experience within PCI DSS or ISO 27001 environments. Who you are Community: You collaborate and share success with colleagues and partners. Be Snappy: You work at pace and adapt to changing priorities. Breaking Barriers: You find creative ways to solve problems and open new opportunities. Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role. What’s in it for you Joining Snappy as a Senior DevOps and Systems Engineer means joining a collaborative engineering environment where your expertise genuinely influences how we build, deploy and scale our platform. You'll work on meaningful technical challenges, have the autonomy to improve the systems you own, and play a key role in delivering a reliable experience for retailers and customers across the UK. We offer a competitive salary, flexible remote working and ongoing opportunities for learning, development and career growth. Applying We want our recruitment process to give you (and us) a proper opportunity to understand whether the role is the right fit. Following an initial application review, selected candidates will have a first conversation with our Engineering team to discuss your experience, the role and Snappy's technical environment. Candidates progressing from there will be invited to a more in-depth technical interview, where we'll explore both your systems administration and DevOps experience in greater detail. We welcome applications from people of all backgrounds and are committed to inclusive recruitment. Please note that due to the volume of applications we receive, we’re only able to contact candidates who are selected to progress to the next stage.

BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries. Location: London Salary : £50-70K (depending on experience) We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima. Responsibilities and Tasks: • Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams., • Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.)., • Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users., • Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers., • Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education., • Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required., • Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends., • Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn., • Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data., • Excellent Communication: Proficient in English, with outstanding written and verbal communication skills., • Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA., • Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers., • STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC)., • Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas., • Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery., • Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams. Good to have: • Additional Languages: Proficiency in other languages is a plus., • Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements., • Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products., • Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments. Why join our team? Culture and Growth: • Global team with a creative, innovative and welcoming mindset., • Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success., • Freedom to create your own success story in a high performance environment., • Training programs and Personal Development Plans for each employee Benefits: • 32 days of holidays (including bank holidays), • Work from Home Equipment allowance, • Flexible Work from Home - 2 days remote a week, • Flexible Work from Long Distance - 4 weeks a year, • 12 Weeks Paid Maternity and Paternity Leave, • Pet friendly office, • Sponsored Learning Opportunities, • Cycle2work scheme, • Team Socials, • Annual Leave purchase (up to 5 extra days) Stay connected with us on or keep an eye on our for future opportunities!

Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient. </span></p> </span></p> We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong. </span></p> </span></p> We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus. </span></p> </span></p> What’s in it for you</span></b> </span></p> </span></p> • Competitive salary </span></span></li> • Private healthcare for you and your family </span></span></li> • Pension scheme </span></span></li> • Flexible working options including working from home or our Marylebone office </span></span></li> • 60 days’ work anywhere, even outside the UK if you want </span></span></li> • 25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthday </span></span></li> • Genuine career development opportunities, including our mentoring scheme, your own annual £500 learning budget </span></span></li> • Employee Assistance Programme and wellbeing portal </span></span></li></ul> </span></p> The role</span></b> </span></p> </span></span></p> We’re hiring a Digital Customer Community & Education Manager to join our digital customer engagement team. Reporting to the Director of Digital Customer Engagement, this role will be responsible for defining, scaling and maintaining Soldo’s digital B2B customer community strategy and ecosystem.</span> </span></p> </span></p> Key responsibilities: </span></p> </span></p> • Community Strategy </span></span></li> • Customer Education & Content </span></span></li> • Knowledge Management </span></span></li> • Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing </span></span></li></ul> </span></p> Must have: </span></p> </span></p> • Experience building and managing B2B customer communities, education programmes and knowledge bases in a SaaS or digital business. </span></span></li> • Experience managing and monitoring feedback on Reddit and/or other relevant B2B community platforms to drive engagement. </span></span></li> • Strong content creation and communication skills, with the ability to translate complex topics into clear, engaging materials. </span></span></li> • Understanding of customer education, self -service and knowledge management best practices. </span></span></li> • Familiarity with B2B customer community platforms, content management systems and digital engagement tools. </span></span></li> • Experience organising and managing user group events, to showcase product functionality and receive customer feedback on features. </span></span></li> • Passion and expertise in AI -driven search, content discoverability and digital knowledge ecosystems. </span></span></li> • Experience managing digital customer reviews, to generate positive customer advocacy through a variety of digital channels/ platforms. </span></span></li> • A proactive, creative mindset with a passion to deliver best -in -class customer experience and customer engagement at scale. </span></span></li></ul> </div>

You will work with the Marketing and Communications Director and the Marketing Manager to plan and deliver promotion of all activities and productions. Disability Arts Online Limited is looking for two experienced Marketing Officers to join the team at the Mercury in Colchester.

Would you like to be part of the team that lets people know about great nights out close to home? Are you looking for your next new and exciting opportunity in a busy producing theatre? We are looking for two experienced and enthusiasticMarketing Officersto work closely with the Marketing and Communications Director and the Marketing Manager to plan and deliver the promotion of all activities and productions at the Mercury. The Marketing Officers create exciting content for social media posts, and copy for the shows we produce and present, as well as for our talent development and community programmes, and our café bar offer. We’re creative, collaborative, kind, energetic and friendly – come join our brilliant team! If you like being part of a friendly, creative team where we make amazing things happen, come join us! #J-18808-Ljbffr

Colchester Institute invites applications for Publications and Design Manager to lead print, design, photography and print advertising across the College. The role sits in the Marketing team and drives on-brand publications that inform, recruit and enhance the college's reputation. You will manage a small creative team, develop briefs, oversee copy, design, production and approvals from concept to final sign-off, ensuring consistent, high-quality outputs across channels including prospectuses, #J-18808-Ljbffr

Colchester Institute is seeking an experienced Publications and Design Manager to lead all print, design, photography and print advertising across the College. You will shape creative direction, manage a small team and work with senior stakeholders to deliver high-quality publications for student recruitment, employer engagement and the college’s reputation. To succeed you’ll bring 5+ years of management in a creative/marketing environment, a degree in Graphic Design, and strong copywriting and #J-18808-Ljbffr

?? Marketing Manager | Up to £70,000 | Financial Services We're looking for a brilliant Marketing Manager to join a privately owned, fast-growing group of businesses operating across the accountancy, umbrella and wider financial services sectors. And this definitely isn't a role for someone who just wants to build a strategy, hand it over and move onto the next PowerPoint. We want someone who loves coming up with the plan and then making it happen. Someone who wants to see an idea go from scribbles on a notepad, to a campaign, to leads coming through the door and ultimately revenue being generated. You'll work closely with the sales teams and wider business to help grow multiple brands across the group, including established accountancy and double-accredited umbrella businesses. It's a really interesting marketing challenge too, with a genuine mix of B2B and B2C audiences. You'll have external creative, PPC and digital agency partners to work with, but you'll own the marketing internally - driving campaigns, content, brand, lead generation and making sure plans actually get delivered. What we're looking for: ?? A proper hands-on marketer who enjoys implementation as much as strategy ?? Commercially minded and excited by growth, leads and revenue ?? Someone who wants to work closely with sales rather than marketing sitting in its own bubble ?? Comfortable managing external creative, digital and PPC partners ?? Experience within accountancy, umbrella, payroll or wider financial services would be a massive advantage ?? Someone ambitious who wants genuine influence over the direction of a growing group This is a privately owned business, so things move quickly, good ideas can actually become reality and you won't have layers and layers of sign-off to get something done. You'll have real visibility and board-level responsibility, with the opportunity to make the marketing function your own. And importantly - hard work and performance will be recognised and rewarded. ?? Salary: Up to £70,000 basic If you're a marketer who gets frustrated by spending six months talking about what you could do and would rather get on with actually doing it, our client would love to speak to you. JBRP1_UKTJ

About The RoleRole Overview As Lead Engineer you will provide senior technical leadership on our Umbraco platforms, working alongside engineers, QA analysts and project managers to deliver high quality work on time and to budget. We are looking for genuine Umbraco expertise rather than broad CMS familiarity: someone who knows the platform properly, has taken sites through major version upgrades, understands Umbraco Cloud and its constraints, and can make architectural decisions that hold up over the life of a long-term retainer. You will join an existing Umbraco practice and work as part of a small group of technical leads, sharing responsibility for standards, architectural direction and the technical health of the platforms we look after. Our Umbraco clients are charities, non-profits and membership organisations, and the platforms we build for them carry donation journeys, supporter data and services people rely on. Much of the work is continuous improvement on established platforms rather than greenfield build, which means the technical decisions you make will be lived with for years by the teams that follow you. You will lead architecture and technical planning on the projects you are responsible for, uphold quality through code review and standards, and develop the engineers around you. This role does not carry line management or resourcing responsibility, that sits with the Engineering Manager. Your focus is technical leadership and delivery quality. Key responsibilities You provide senior technical leadership on the Umbraco platforms you are responsible for You are a senior technical authority on Umbraco, setting and upholding standards for how we build, extend and maintain client platforms. You make architectural decisions appropriate to the client's budget, team and long-term maintenance capability, not to the most interesting technical option available. You plan and lead major Umbraco version upgrades, assessing package and integration compatibility before committing to a path. You maintain a clear view of the technical health of the platforms you support, and surface risk before it becomes a problem. You make sensible decisions about hosting, environments and deployment on Umbraco Cloud and equivalent platforms. You contribute to shared Umbraco standards and practice across the business, working with other technical leads rather than in isolation. You define the technical approach for solutions and plan their delivery You consult with principal engineers and contribute to high level architecture during the Foundations phase of a project, specifying which technologies will be used and how they connect together. You provide broad plans for technical delivery, identifying the main themes, their approximate sizes, levels of risk and the order they will be delivered in. You produce estimates that state clearly what is in scope, what is out of scope and what assumptions the numbers rest on. You manage client expectations about the process of agile delivery and what they should expect to see at the end of each sprint. You lead the delivery of high quality software on time and to budget You ensure your project team members are fully engaged and participating in all aspects of the project during evolutionary development. You ensure the ceremonies of your agile project happen at the right time with the right people present, including stand-ups, backlog refinement, timebox planning, code reviews and retrospectives. You ensure your team delivers the work they have committed to by the agreed deadline. You uphold quality through code review, and hold the line on standards when delivery pressure argues against it. You apply particular rigour to anything touching donation journeys, payment integrations or supporter data, where the cost of a defect is measured in lost income and lost trust. You ensure your team collaborates well at all times, that problems are discussed early and raised to the project lead and client as necessary. You manage the technical and support relationships with your clients You are the senior technical point of contact for the clients you support, able to explain technical decisions and constraints to non-technical stakeholders clearly. You lead the technical response when things go wrong on your accounts, establishing what has happened and directing the fix. You ensure your clients are supported by the appropriate team members, working with engineering managers so the right profile of engineer is available. You ensure the smooth operation of support boards, unblocking technical team members and resolving issues. You provide the technical continuity that long-term retainer clients depend on, holding the context that would otherwise be lost between people. You support the growth of the engineering team and promote quality software engineering You develop the engineers around you, particularly those growing their Umbraco capability, through pairing, review and structured mentorship. You show passion for keeping on top of current tools, standards and trends, including the Umbraco roadmap and AI-assisted engineering practice. You actively contribute ideas for the growth of the engineering team. You collaborate with principal engineers and the engineering leadership to deliver on departmental goals. You produce relevant content on software engineering and agile delivery to raise the profile of the department. About YouProfessional knowledge and experience Deep Umbraco expertise. Extensive hands-on experience building, extending and maintaining Umbraco platforms in production, including recent major versions. This is the defining requirement of the role. Strong .NET and C# capability.Confident writing clean, maintainable, object-oriented code and reviewing the work of others to the same standard. Upgrade and migration experience. Proven experience planning and delivering major Umbraco version upgrades, including assessing package compatibility and managing risk on live sites. Long-term platform ownership. Experience maintaining and evolving established platforms over years rather than delivering and moving on, with an understanding of how technical debt accumulates and how to manage it down. Integrations and APIs. Proficiency designing and implementing APIs and integrations within complex digital ecosystems, including CRM, payment and marketing platforms. Database and data management. Strong expertise in database design and efficient querying in the context of web applications. Cloud and deployment. Practical experience with cloud platforms and managed hosting, particularly Azure and Umbraco Cloud, and with CI/CD pipelines and environment management. Front-end capability. Adept at building responsive, accessible interfaces, with a component-based approach that supports consistency and reuse. Accessibility.Deep commitment to and experience of building to WCAG standards, which matters particularly for the diverse audiences our charity clients serve. Security. Proven ability to apply security best practice throughout the development lifecycle, safeguarding supporter and donor data. Technical leadership.Proven leadership in agile delivery, with a focus on quality outcomes and collaborative teams. Excels at mentorship and technical direction without line management responsibility. Client-facing confidence. Exceptional problem solving and the ability to manage technical client relationships directly. Technical skills Essential Deep, demonstrable Umbraco expertise across recent major versions, including content modelling, custom development and package ecosystem Strong .NET and C#, with a solid grasp of modern .NET practice Umbraco Cloud, or equivalent managed hosting experience, including environment strategy and deployment workflow Major version upgrade planning and delivery on live platforms API design and consumption, REST and GraphQL, including third-party integrations SQL Server and efficient data querying in a web application context Modern front-end development, including component-based approaches and responsive UI Accessibility standards and practice, WCAG 2.2 and above Security by design, particularly around personal data and payment journeys Git, branching strategy, code review and CI/CD pipelines Desirable Azure services, particularly Functions, App Services and supporting infrastructure Headless or decoupled Umbraco, and API-first delivery Modern front-end frameworks such as React or Next.js Experience with donation or payment platforms Working knowledge of other CMS platforms, particularly Drupal and Wordpress AI-assisted engineering practice or agentic tooling Experience in the charity, non-profit or membership sector Behaviours You are someone the team turns to on Umbraco questions, and you answer in a way that leaves them more capable rather than more dependent. You manage challenging situations effectively and defuse issues before they escalate. You guide and support other team members, particularly those less experienced, and are helpful in onboarding new starters. You proactively seek and give timely, actionable feedback that improves the contribution of those around you. You escalate problems that have a wider scope than your team, and support them through to a conclusion. You work confidently and persist when faced with uncertainty, pulling in support from around the company where needed. You promote good practice and current trends in your discipline, deepening the knowledge of those around you. You lead teams and clients confidently and hold relationships with important stakeholders. You influence the strategic direction of projects and are comfortable on large, complex work. You are a trusted problem solver, capable of leading the resolution of incidents relating to your area of expertise. You hold the line on quality when delivery pressure argues against it, and can explain why in terms a client understands. You support our inclusive environment and ESG commitments, and embody Manifesto's values. About Usmanifesto We are the digital experience agency for changemakers. We are committed to delivering purposeful and positive impact for people, planet and society, in restless pursuit of a better world. We take pride in creating award-winning digital experiences, products and services that are measurably ethical, inclusive, accessible, sustainable and joyful. Our changemaker clients include UNICEF UK, Breast Cancer Now, Trussell, Woodgreen, The Royal Academy of Arts, Zoological Society London, Historic Environment Scotland and Fauna & Flora. Part of the TPXimpact group - a Certified B Corporation™, we are a team of 130 digital product leaders, creative designers, user experience designers, engagement specialists, software engineers and experience strategists. TPXimpact TPXimpact is a digital transformation company, and Certified B Corporation™, on a mission to build a future where people, places and the planet are supported to thrive. Combining vast expertise in human-centred design, data, experience and technology, we help the public, private and third sectors with their digital transformation journey, delivering high quality solutions that improve services, experiences and outcomes. We're passionate people who work in close collaboration with our clients to create sustainable solutions ready for an ever-evolving world. We are committed to having a positive impact on the clients and the communities we serve. We actively encourage applications from all genders, ethnicities, disabled people, members of the LGBTQIA+ community, and those from lower socio-economic backgrounds. Don't meet 100% of the criteria? We still want to hear from you. Please let us know if you require any adjustments during the recruitment process. JBRP1_UKTJ

Join Colchester Institute – Where Your Career Makes a Difference At Colchester Institute, we believe in the power of education to transform lives and communities. As one of the leading providers of education and training in the region, we are proud to offer a dynamic, supportive, and forward-thinking working environment. Are you a creative leader with a passion for powerful design and compelling storytelling? Do you thrive on delivering high-quality publications that inspire, inform and influence? If so, Colchester Institute is looking for you. We are seeking an experienced, imaginative and highly organised Publications and Design Manager to lead and manage all print, design, photography and print advertising activity across the College. Job Title: Publications and Design Manager FTE: £37,710.40 - £41,231.32 0.4 CONTRACT, Monday and Friday Note: All applications for this role will also require a portfolio submission. Please email this to after you have applied. This is a pivotal position within our Marketing team, responsible for graphic design, copy and content for on-brand publications and creative assets that support student recruitment, employer engagement and our wider college reputation. You will create college publications and print advertising cycle, from writing clear project briefs and developing copy, through to design, photography, production and final sign-off. Your attention to detail and commitment to excellence will ensure every output is consistent, creative and impactful. Key outputs include: Annual prospectuses Flyers, posters and banners Print and online marketing materials Photography and creative assets for integrated campaigns Leadership & Strategy Managing a small, talented creative team, you will provide: Strategic planning and creative direction End-to-end project management Workload prioritisation and quality control Guidance and support to deliver high-volume, high-quality graphic design and photography You will work closely with senior stakeholders across the organisation, building strong relationships to plan and deliver compelling content that meets both strategic objectives and operational needs. About You This role would suit an experienced and highly organised Graphic Designer ready with leadership experience. Most importantly, you will combine creativity with precision, ensuring every publication and designed marketing content reflects the quality, ambition and professionalism of Colchester Institute. Essential Experience: Minimum 5 years' management experience within a creative, marketing, publications or communications environment, with a background in Graphic Design. Proven expertise in producing and managing printed publications (including prospectuses and brochures), overseeing design and photography functions, and working with external print suppliers. Outstanding copywriting and proof-reading skills, with extensive experience adapting creative content for both print and digital channels. Strong organisational and project management skills, able to manage complex schedules, competing deadlines and multiple stakeholders, including senior leaders and curriculum teams. A collaborative, detail-driven team player with strong editorial judgement, brand management expertise and advanced proficiency in Adobe Creative Suite. Essential Qualifications: Minimum of 5 GCSEs (grades 9-4/A*-C) or equivalent, including maths and English (English Language at grade 6/B) Degree in Graphic Design, relevant subject to the requirements of the role or relevant industry experience If you're ready to lead creative excellence and make a visible impact across a dynamic and forward-thinking College, we'd love to hear from you. All applications will be assessed against the stated essential requirements, so please ensure your CV clearly demonstrates how you meet them. We do not engage with recruitment or search agencies unless they have been officially contracted in line with our PSL. TPBN1_UKTJ