Customer care manager jobs in London - Page 5Create job alerts

They will be a former CQC registered manager responsible for the day to day running of the care home, demonstrating commitment to Gold Care Home's values and objectives and ensuring the highest level of customer service, effective management of staff and achievement of agreed financial targets. We a

Are you a building safety professional looking for a new challenge? As our Building Safety Officer you will be responsible for the monitoring and reporting on Aster’s high risk buildings, which include our tall buildings and care homes. Predominantly, these are in London, but we also have a building in Plymouth amongst others, so there will be a requirement to cover across the South West. You will work directly with the Building Safety Manager, representing Aster as an accountable person within the Building Safety Act. Your role will be customer focussed whilst keeping a strong eye on compliance, working alongside the business to ensure that we maximise resources whilst providing a really high quality service. You will be seen as a main point of contact for building safety matters for both our residents and third party stakeholders for specific buildings. The role will see you – • Providing an on site presence in our high risk buildings, checking fire safety measure and controls are working effectively, • Liaising with our Service Compliance Operatives to ensure all planned checks are being undertaken, • Supporting the wider team to ensure effective operation of mechanical plant and equipment You’ll also be involved in ensuring training and familiarisation of fire safety awareness is undertaken. You’ll work with the business to ensure that resident friendly version of fire safety documents and information are available. It will be a varied role and will keep you busy and you’ll see the importance of the role on a daily basis. About you You’ll come to this role with a good understanding of building and fire safety strategies and systems that are used within social housing, particularly high risk buildings. You’ll ideally have a Level 3 NEBOSH qualification, which will give you the knowledge and understanding to really make an impact. You will have experience of risk and compliance management and may also hold qualifications in fire door inspections as well as other health and safety practices You’ll have strong administrative skills to support the role, being naturally organised, able to keep accurate records and being able to follow process and guide others. It’s likely that priorities will change, sometimes with little notice so you’ll be confident in your ability to adapt, multi-task and ensure your responsibilities are dealt with until resolution. You will be happy to travel for the role and will hold a full UK driving licence and will have access to a vehicle for work purposes. What’s in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: • Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs, • A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan, • We invest in colleagues’ careers and development through our leader and colleague development frameworks, • Defined Contribution Pension and attached life assurance, • Volunteering hours available to all colleagues to enable them to give back, • Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more, • Enhanced leave, • We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards. Ready to apply? To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. Successful candidates will complete a basic DBS check. We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.

About Holcim We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, weve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference. Holcim UK Company Benefits Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety We care about you and your family. Thats why we offer enhanced family benefits, including maternity, paternity, and adoption leave . We understand that your personal life and family well-being are just as important as your career, so were committed to supporting you every step of the way. Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business . Free 24/7 remote GP service for you and your household , offering medical advice, prescriptions, referrals, and same-day appointments. Opportunities for career progression both at home and abroad Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace Staff discounts including special rates for garden landscaping products The Opportunity This is a rare and exciting opportunity to take thelead on some of the UKs largest infrastructure projects.As an Operations Manager , youll play a pivotal role in ensuring that Holcims aggregates power the build of landmark projects. Youll be the key link between our business and our customers, coordinating everything from supply chain logistics to commercial delivery. This is your chance to make a tangible impact, managing large-scale operations, building long-term partnerships, and driving success across nationally significant projects . Key Responsibilities Lead the delivery of aggregate supply to projects, ensuring the highest standards of quality, service, and safety. Build and manage strong customer relationships with major contractors, developing a reputation for reliability and excellence. Coordinate across teams from logistics and shipping to quarry operations, you'llensure a smooth, on-time, and efficient delivery. Oversee supply chain operations , managing risks, capacity, and inventory to meet tight project deadlines. Represent Holcim at project meetings and stakeholder forums, acting as the face of our aggregates business. Champion health, safety, and sustainability , ensuring all work meets Holcims world-class standards What Youll Bring Proven experience in operational management within aggregates, construction materials, or major infrastructure sectors. A strong understanding of supply chain, logistics, and commercial management ideally with experience in bulk materials or complex delivery networks. Exceptional communication and relationship-building skills, with the confidence to collaborate across multiple stakeholders. Commercial acumen with experience negotiating large contracts and managing performance to target. A proactive, problem-solving mindset, and the ability to thrive in a dynamic, high-stakes environment. We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. TPBN1_UKTJ

Reporting to either the Head of Customer Care or Customer Care Office Manager, to support the Head of Customer Care in managing all customer- related issues through to resolution, by direct communications with our internal and external Customers, coordinating the administration of the department to

Independently design and coordinate Customer Care Onboarding and other training sessions, including arranging pre and post-training activities, preparing materials including workbooks, facilitator materials, pre and post-training packs, stationery, IT support and any other materials to ensure smooth

Working alongside the Operations Team and the Operations Manager the applicant will need to maintain high levels of accuracy in day-to-day customer care, help develop the business customer satisfaction processes and provide an impeccable and reliable service to our customers. As our Customer Service

Customer Care Account Manager - English speaker## Onepilot is hiring!## Job Description### Missions* + Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average) + Forecast recruitment needs and the staffing in order to deliver ops quality and pr

Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers. As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users. Customer-facing experience

Ensure that you are fully conversant in contract terms and raise any areas of non-compliance to the Customer Care Manager or your Team Leader. Treats customers fairly and ensures Wrisk complies with the Customers Best Interest Rule. Working within the Customer Support & Operations Team in Rainham, E

You’ll work closely with our Sales and Customer Care Team to develop a sales strategy, and develop best practices for sourcing and converting WeRoaders;. You’ll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers;. JOB

The senior lifestyle concierge is responsible for delivering the highest level of customer care, maintaining a safe and enjoyable residential environment, and ensuring all services meet and exceed the agreed service standards. Report directly to the Front of House Manager, deputise on holidays, week