Customer experience jobs in Cardiff - Page 8Créer des alertes d'emploi

Join a dynamic team delivering outstanding customer service! As a Customer Experience Advisor, you'll be the go-to person for customers, ensuring their queries are handled efficiently and professionally. Experience in end-to-end customer service (business or consumer). Deliver exceptional customer s

The Director of Customer Experience is a critical leadership role responsible for shaping and elevating how customers interact with and feel about Splice. Experience designing scalable support strategies, self‑service systems, and customer journey frameworks. Define and lead Splice’s end‑to‑

In this vital role, you will be at the forefront of ensuring exceptional customer experiences by understanding and resolving customer queries and complaints. Our client is seeking a dedicated Customer Experience Representative (Complaint Handler) for a full-time, permanent position located in either

Responsibilities include ensuring product availability, adherence to safety standards, and enhancing the overall customer experience. The successful candidate will lead a team to deliver exceptional customer service while managing complex operations. The ideal candidate will have significant leaders

The role involves managing store operations, leading the team to deliver exceptional customer experiences, and achieving performance targets. Candidates should have previous retail management experience and be passionate about premium products.

Build and lead a new Customer Experience function that partners closely with our Customer Insight and Strategy team to champion the customer agenda across NGED. In this newly created role, you’ll design and deliver a comprehensive end-to-end Customer Experience (CX) improvement programme, driving

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. The role requires proven leadership experience in Customer Experience, strong people management skills, and the ability to build effective operational system

In this hybrid role, you will ensure an exceptional customer experience for clients in the UK and US. A leading financial services company in Cardiff is seeking a Head of Customer Services to lead its contact centre. Candidates must have senior leadership experience in a contact centre, proven trans

A not for profit organisation in Cardiff is seeking a Customer Experience Specialist to provide exceptional customer service and administrative support. The ideal candidate has excellent communication skills, strong IT capabilities, and experience in managing high call volumes. You will be the first

You’ll join the newly formed Customer Experience team, which is focused on building systems that scale capability in service of the customer and giving an exceptional human experience when the customer needs it. Your job to be done is to strengthen the customer experience system as we scale, bring

A global logistics provider is seeking an Integrated Customer Experience Consultant to enhance customer service offerings. Candidates should exhibit a strong customer service mindset, attention to detail, and preferably have logistics experience.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience. Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization. W

In this role, you'll inspire your team to create memorable customer experiences while driving sales growth through strategic initiatives. The ideal candidate possesses strong management skills, teamwork experience, and excellent communication abilities in a supportive and vibrant environment. A lead

Reporting to the Customer Experience Co‑ordinator, your role will provide assistance for our customers through resolving issues, responding to urgent requests, providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfac

A respected Cardiff based construction company is seeking a Director of Customer Experience to lead and transform their customer service operations. This role involves developing comprehensive customer experience strategies, mentoring teams, and ensuring compliance with regulatory standards. The ide

Minimum of 2 years of experience in customer support via chat or voice. At least 2 years of experience using CRMs like Zendesk or Salesforce. A minimum of 2 years of experience with Google Workspace (Docs, Sheets, Gmail, etc.

A leading cosmetics company in the United Kingdom is seeking a passionate Store Manager to deliver exceptional customer experiences and drive sales growth.

Responsibilities include developing customer experience strategies, leading service teams, resolving complaints, and building relationships with regulatory bodies. A respected Cardiff based construction company seeks a Director of Customer Experience. The ideal candidate will have experience in mana

Proven experience leading Customer Experience, Customer Success or Operations in a fast‑growing environment. We’re hiring a Head of Customer Experience. You’ll own Customer Experience as an operating system, making energy feel transparent, effortless and human.

A respected Cardiff-based construction company seeks a Director of Customer Experience to lead and shape the customer service strategies. The role requires a seasoned professional with a track record in managing customer-focused teams and a deep understanding of compliance and customer satisfaction

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Leverage exceptional written communication skills to negotiate and interact effectively with customers via email,

This office-based role requires a driving licence for customer visits, and aims to impact customer experiences positively throughout home ownership. A respected construction company in Cardiff is seeking a Director of Customer Experience to lead service delivery and customer satisfaction initiatives

Key responsibilities include leading the customer care team, coordinating remedial works, and collaborating with various departments to improve customer satisfaction. A leading construction company in Cardiff is seeking a Head of Customer Services to lead their aftercare team. In this role, you'll m

Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. Experience onboarding customers into a new payroll platform/service. You have extensive

This role focuses on building rapport with customers, meeting sales targets, and providing an outstanding buying experience. The ideal candidate will have a strong retail sales background and exceptional customer service skills. Previous automotive sales experience is a plus, but full training will

The position is part of a vital initiative aiming for efficient and consistent customer experiences in Birmingham. A local government council in the UK is offering a secondment opportunity for individuals to join the Customer Experience Programme. This role focuses on transforming services to ensure

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences.

A leading debt resolution firm in the United Kingdom is seeking a Customer Experience Specialist to enhance customer journeys and support them in resolving past-due accounts. Responsibilities include negotiating with customers through various channels and aiding them in creating effective repayment

A leading consulting firm seeks a Consultant, Strategic Advisory to shape transformational change through innovative customer experiences in the UK or Germany. Ideal candidates have 5-7+ years in customer experience, a strong educational background, and the ability to deliver on client needs in a fa

Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry. Integrated Customer Experience Consultant. Good telephone manner and a strong Customer Service mind set and approach.

A respected construction company based in Cardiff is seeking a Director of Customer Experience to enhance customer satisfaction throughout the home ownership journey. The ideal candidate will possess experience in managing customer service operations, particularly within the construction sector. Key

Senior Customer Experience Specialist to help shape and scale its customer experience systems. As a Senior Customer Experience Specialist, you’ll manage front-line support, own the customer feedback loop, and ensure every interaction is handled with clarity and care. Proven experience in customer

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. Our support team has long delivered friendly, timely respons

Candidates should have experience in a customer-facing role and possess supervisory experience. The role involves supporting the Store Manager, leading staff and volunteers, and ensuring high standards of customer service.

A leading telecommunications company in the United Kingdom seeks a data expert to enhance the customer experience through the development of scalable data models and robust data infrastructure. Candidates should have a solid understanding of customer journey analytics and collaborate effectively wit

As a Customer Experience Specialist you will deliver an unmatched experience to customers who are taking a first step on their path to financial fitness by resolving past‑due accounts. Leverage exceptional written communication skills to negotiate and interact effectively with customers via email,

A respected construction company in Cardiff is seeking a Director of Customer Experience to transform customer service operations. This role requires developing customer experience strategies, mentoring teams, and ensuring regulatory compliance. The ideal candidate should have a strong background in

A technology-driven debt resolution company is seeking a Customer Experience Specialist to provide outstanding support to customers resolving past-due accounts. This role offers a competitive salary and a chance to positively impact customers' lives.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

The role involves managing operational performance, inspiring a diverse team, and ensuring a high-quality customer experience. Successful candidates will have significant leadership experience and a passion for improving customer journeys. This position offers a rewarding opportunity to drive both c

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Every action taken by each member of your team increases customer sati

Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance‑related organization. We’re looking for a highly organized and detail‑oriented Customer Experience Specialist to join our insurance contact center team. This position is ideal

As a Customer Experience Senior Specialist, you will support the design and execution of end-to-end, audience-first marketing strategies grounded in customer experience principles. B2B marketing, customer experience, campaign strategy, or a related field; experience in consulting or professional ser