Customer experience jobs in London - Page 2Create job alerts

We are looking for enthusiastic and customer-focused and ready-to-grow supervisor to join our Soho team ! As a member of our team, you will be responsible for delivering excellent customer service and making sure all our customers have a great time and leave happy! You also must be a team player and lead by example We are proud of what we do and we expect the same from our team. You will need: - to be flexible and have previous experience in customer-facing role - be an excellent communicator and good at managing a team - be able to work under pressure - positive and friendly attitude - knowledge of food and drinks service We offer supportive and fun working environment with loads of career opportunities.

Exciting opportunities at the good life eatery!!! Benefits include: - competitive wage - free meal on shift - full training given - 28 days holiday (Incl. Bank holidays) - career opportunities - opportunities for personal development - opportunity to join a fun and hard working team We are looking for full time & part time back of house team members to join our team ASAP - with various levels of opportunity available across all our sites Are you passionate about good food, great coffee and excellent customer service? Are you looking to gain experience and develop your skills in a good company? Opportunities are huge! We are the good life eatery, more than just an eatery! We strive to encourage everyone to eat better, healthier and happier with our yummy healthy offering. We’re not diet, we’re not boring and we definitely won't put anything on the menu unless it looks and tastes like the real deal!

The Counter Soho - newly opened fine-casual restaurant in Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

Housekeeper California Hotel 3* Kings Cross Born in 1985, our 61 bedrooms California Hotel is a unique guesthouse, the first property opened within The Megaro Collection portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace. We are looking for a housekeeper for this wonderful property, someone that will be fully independent in ensuring the highest standard of cleanliness. The housekeeper will be responsible for guests’ bedrooms and the general upkeep of the hotel’s public areas. You will be methodical and conscientious with an eye for detail, ensuring the rooms are always sparkling clean. Key Responsibilities Include: · Cleaning and maintaining all areas of the Hotel as well as back of house and public areas. · You will work as part of a team and make sure that an enjoyable environment is maintained. · You will perform all housekeeping duties in an efficient manner, and to the highest standards. · Adhere to the Health & Safety policies and demonstrate duty of care procedures to all areas within your department. · Complete the relevant daily, weekly and monthly tasks as directed. · Maintain high standards of personal presentation and hygiene in line with the company dress code. · Ensure that personal KPI’s are achieved. · Demonstrate a pro-active approach to self-development. · Maintain high standards of personal presentation and hygiene in line with the company dress code. Knowledge, Skills, Experience & Qualifications: · Minimum 2 years’ experience in a luxury hotel. · 1 year of working as a cleaner. · Reliable and dependable in performing duties. · Customer Service centric. · The desire to succeed, through drive and commitment to high levels of customer service, and product and service offerings. · The ability to communicate in English effectively and persuasively at all levels · A good team ethos is important, along with the ability to support team members and colleagues. · The ability to use chemicals efficiently and appropriately. This is a wonderful opportunity for an individual who’s willing to learn and grow, apply now to be part of our enlarged family at The California Hotel.

Are you an experienced and passionate leader in the hospitality industry? FIGO a celebrated Italian restaurant known for its authentic cuisine and exceptional service are looking for a talented Restaurant Manager to join our team. Key Responsibilities: Oversee daily restaurant operations to ensure smooth and efficient service. Lead, train, and motivate staff to deliver outstanding customer experiences. Ensure compliance with health and safety regulations. Address customer inquiries and resolve any issues to maintain high satisfaction levels. Develop and implement strategies to improve guest services and restaurant profitability. Requirements: At least 3 years of experience in a similar role within the hospitality industry. Proven track record of delivering excellent customer service. Strong leadership and team management skills. Exceptional communication and problem-solving abilities. Ability to thrive in a fast-paced environment and handle high-pressure situations. Flexibility to work evenings, weekends, and holidays. A passion for Italian cuisine and culture is a plus. What We Offer: Competitive salary and benefits package. Opportunity to work in a vibrant and dynamic environment. Career growth and development opportunities. Be part of a team dedicated to excellence and creating unforgettable dining experiences. If you are a motivated and enthusiastic professional with a love for hospitality, we would love to hear from you!

Job Title: Barista Job Type: Full-Time / Part-Time Salary: Competitive, based on experience About Us We are a vibrant coffee shop dedicated to delivering high-quality coffee, delicious food, and an exceptional customer experience. Our passion for coffee is at the heart of everything we do, and we’re looking for a skilled barista to join our team who shares our love for the craft and our commitment to excellence. Job Description As a Barista, you will be responsible for creating outstanding coffee beverages, providing excellent customer service, and helping to maintain a welcoming environment for our guests. You will play a key role in ensuring customers enjoy their time at our coffee shop, from the quality of their coffee to the warmth of their service experience. Key Responsibilities • Prepare and serve high-quality espresso-based drinks, filter coffee, teas, and other specialty beverages. • Ensure consistency in every cup, adhering to recipes and standards. • Engage with customers warmly and professionally, taking orders, answering questions, and offering recommendations. • Operate the espresso machine and other coffee equipment efficiently and maintain them to ensure peak performance. • Assist with food preparation and plating, including sandwiches, toasties, and pastries. • Maintain cleanliness and organization of the bar area, equipment, and display counters. • Follow health and safety standards, ensuring all beverages and food items are prepared in a safe, clean environment. • Contribute to team efforts by assisting colleagues during peak hours and participating in staff meetings. Requirements • Proven experience as a barista or in a similar customer service role, preferably in a specialty coffee environment. • Strong knowledge of coffee preparation techniques, including espresso extraction, milk frothing, and latte art. • Excellent communication and interpersonal skills. • Ability to work well in a fast-paced environment and handle multiple tasks efficiently. • Attention to detail and commitment to quality in every aspect of the role. • A passion for coffee and eagerness to learn more about specialty coffee. • Flexibility to work mornings, weekends, and holidays as needed. What We Offer • Competitive pay and opportunities for growth within the company. • A supportive and friendly team environment. • Ongoing training in coffee preparation and brewing techniques. • Employee discounts on food, beverages, and retail items. If you’re enthusiastic about coffee and enjoy making people’s day a little brighter, we’d love to hear from you! Please submit your CV and a brief cover letter explaining why you’d be a great fit for our team.

Please note that this job do not provide VISA SPONSORSHIP. Job Description: We are seeking an experienced waiter/waitress to join our dynamic team, passionate about italian cuisine! As a key member of our front-of-house staff, you will play a crucial role in delivering exceptional dining experiences to our valued guests. The ideal candidate will have a passion for hospitality, a strong work ethic, and a proven track record of providing outstanding customer service in a fast-paced environment. FULL TIME Responsibilities: Greet and seat guests promptly with a friendly and welcoming demeanour. Take accurate food and beverage orders and relay them to the kitchen and bar. Serve food and beverages promptly and efficiently, ensuring accuracy and presentation. Anticipate and fulfil guests' needs, providing recommendations and answering questions about menu items. Maintain cleanliness and organization of dining areas, including tables, chairs, and service stations. Collaborate effectively with kitchen and bar staff to ensure smooth service flow. Handle guest inquiries, complaints, and feedback professionally and tactfully, striving to resolve issues to their satisfaction. Upsell menu items and promote specials to enhance guest experience and maximize revenue. Requirements: Proven experience as a waiter/waitress in a high-volume restaurant or hospitality setting. Strong knowledge of food and beverage offerings, including wine and cocktail selections. Excellent communication and interpersonal skills, with the ability to interact positively with guests and colleagues. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Attention to detail and a commitment to delivering impeccable service. Flexibility to work evenings, weekends, and holidays as required Work under pressure

Yard Sale Pizza are on the search for an experienced Head Pizza Chef who is a collaborative team leader with excellent pizza making skills to join our amazing team! OTE approx £35,000-£43,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 12 of our favourite neighbourhoods. Known for our collaborations, we’ve teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We’ve won London’s most-loved restaurant in Time Out’s 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London’s favourite pizza in Time Out’s inaugural Clash of the Slices in 2022. We’re a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We’re buzzing to be opening our tenth Yard Sale Pizza in Tottenham this March, bringing our award-winning handmade, hand-delivered pizzas to the neighbourhood! We’ll be serving up London’s ultimate delivery pizza, all delivered by our amazing team of drivers through our in-house delivery service, with around 20 seats for dine-in customers. What will I be doing? - Leading and mentoring a hard working team of chefs in a busy environment. - You'll report to our Kitchen Operations Manager and General Manager and you will be responsible to run all areas of the kitchen on site. - Ensuring the smooth running of the kitchen whilst keeping a positive working environment for the team! - You’ll be responsible for overseeing and providing excellent pizza quality, kitchen speed and service. - Training and maintaining a competent chef team - providing regular appraisals and keeping the team engaged. - Ensuring that you hit successful GP and portioning figures. - Maintaining 5* Food Hygiene standards. - You’ll be responsible for your team's rota in alignment with budgeted staff costs. - Stock ordering and rotation. What are we looking for? - Someone with masterclass Pizza-making skills with a real passion for pizza! - Someone who is highly skilled in making Neapolitan-style pizza, making and stretching dough and baking in a stone-based marana oven. - A Head Chef who has previous experience leading and developing a team who enjoys collaboration and has excellent communication skills. - Someone who has first-class organisation skills and attention to detail. - Someone with good knowledge of risk assessments, food safety and hygiene within a commercial kitchen. What’s on offer: - Competitive Hourly Rates. - Full time hours - around 40 per week. - Paid overtime. - Holiday paid in days off or in cash. - Career progression with Yard Sale Pizza - our Shop Head Chefs earn a monthly bonuses based on KPI’s. - Working with a brilliant team in a fast-growing company. - Free pizza on shift and brilliant discounts to enjoy with family and friends. - Staff parties throughout the year. - Uniform and other merchandise to celebrate your milestones working with us. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP

⚡Circolo Popolare is looking for a superstar Pizzaiolo to join the BIG SQUADRA!⚡ OUR OFFER: 💰Competitive salary up to £15.94 p/hour + Tronc Point ❤️‍🔥Full time, permanent role: 2 double shifts, 3 single shifts and 2 days off per week! 🍝 Meals on shift 🤑 Employee discount on food and drink at our restaurants 🧑‍🤝‍🧑 Referral scheme - £500 bonus when you refer a friend! 🏆 Employee of the month award 🏋️ Continuous training and career opportunities! 🌍 Geographical mobility in UK & Europe across all our venues 💥 And much mooore! REQUIREMENTS: 🚀 Right to Work in the UK 🚀 Flexible availability throughout the week, evenings and weekends 🚀 Experience working as a junior pizza chef, pizza chef assistant or similar 🚀 Professional or personal knowledge/interest in Neapolitan Pizza and the techniques involved to make it from scratch 🚀 English intermediate 🚀 Passion for Italian cuisine! MORE ABOUT US: Big Mamma is a group of Italian restaurants founded in 2015 in Paris. With more than 10,000 customers per day, unique and iconic locations and authentic 100% homemade cuisine, the group currently has over 24 venues around France, UK, Spain, Germany and Italy. We are looking for the right people who share our values: authenticity, meritocracy, excellence, and entrepreneurship. Are you excited at the idea of joining us? Che cosa aspetti? Apply and we'll contact you!

Job Description: We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a busy store. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you! ** Key Responsibilities:** ** Leadership & Team Management:** - Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service. - Foster a positive and inclusive work environment by coaching, training, and supporting team members. - Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues Operational Management: - Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance. - Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times. - Monitor inventory levels, and place orders for supplies as needed. - Handle customer enquiries, feedback, and complaints with professionalism and empathy. ** Sales & Financial Performance:** - Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives. ** Compliance & Safety:** - Ensure compliance with company policies, procedures, and health and safety regulations. - Maintain a thorough understanding of food safety regulations and best practices Skills & Experience: - Proven experience as a Shift Manager, in a café or hospitality environment. - Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment. - Demonstrated ability to lead and motivate a team in a fast-paced environment. - Excellent communication, interpersonal, and leadership skills. - Strong problem-solving abilities and a proactive approach to challenges. - Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness. - Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays. - Passionate about creating memorable customer experiences and fostering a positive workplace culture. Benefits: Competitive hourly rate: £14.00 per hour Opportunities for career advancement and professional development. Complimentary meal during full shifts. Generous employee discounts. Referral programme with potential to earn up to £250. Company pension. 28 days of holiday. Eligibility for the Store Bonus Scheme. A dynamic, supportive, and fun work environment. Recognition programmes such as “Champion of the Month.” Other Details: Experience: Required. Languages: English required. Employment: Full-time. Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week. Hourly rate: £14.00, plus benefits. Join Us: If you're ready to take the next step in your career and help lead a passionate team dedicated to providing exceptional service, we'd love to hear from you! Apply now to join the ARRO Coffee family and make a difference in the lives of our customers and team members alike. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our stores are a destination for coffee lovers and food enthusiasts alike. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and most importantly, the warm, inviting atmosphere that makes our café a beloved gathering spot. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer our customers an exceptional experience every time they visit.

About Us Maison Gigi is a family-run French bakery renowned for its exquisite patisserie, specialty coffee, and delicious grab-and-go breakfast and lunch options. Inspired by regional French cuisine, we are passionate about sharing authentic flavours with our loyal customers. Due to our continued success, we're seeking a skilled and passionate Pastry Chef de Partie to join our open-plan pastry kitchen. What You'll Do - Craft a wide range of French pastries, including tarts, cakes, desserts, and canapés, with an emphasis on hand-made quality. - Contribute to the daily production of 40+ pastry lines, managing your workload and adhering to production schedules. - Maintain impeccable food safety and hygiene standards, ensuring a clean and organized workspace. - Collaborate effectively with our team of pastry chefs and the wider restaurant staff. - Manage stock levels efficiently and communicate ordering needs proactively. - Contribute to menu development, including creating daily specials and innovative pastry ideas. What You'll Bring - Proven experience in French patisserie, with a dedication to handcrafted excellence. - Strong organizational and time management skills to meet diverse service demands. - Excellent communication and teamwork skills. - A passion for pastry and a commitment to delivering exceptional quality. Our Team & Shifts You'll be part of a dynamic and creative team, working alongside our Group Executive Pastry Chef, Head of Pastry, Pastry Sous Chef, and fellow Pastry Chefs de Partie. Our pastry kitchen operates from 4:00 AM to 8:00 PM, Monday to Sunday. Shifts are typically 9 hours long, with 2-3 colleagues on shift at any given time. In return - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing staff meal - You will be working in a central location - Company pension - Cycle to work scheme

Bartender - FOWL Restaurant! Schedule - Full-time Salary - Up to £15 per hour dependent on Experience. About FOWL - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. About you - Personality is a big thing for us! We are looking for passionate individuals that thrive in a unpretentious environment. -Proven experience as a Bartender in a quality restaurant or Bar. ·Exceptional communication skills. ·Strong verbal and written communication skills, fluency in English. ·Ability to work in a multi-functional, fast-paced environment and create solutions in a high-pressure environment. ·Strong customer service skills and a passion for delivering exceptional experiences for our guests. ·Ability to work a combination of mornings and evenings including weekends and public holidays.

*Join Our Team as a Formal Hospital Assistant! ** Are you a dedicated and passionate hospitality professional with a flair for excellence? We are a prestigious financial company located in the heart of central London, and we’re on the lookout for a charming Hospital Assistant to join our friendly team! What We’re Looking For: Experience: Minimum 5 years in a 5-star hotel, banqueting restaurant, or fine dining establishment. Skills: Exceptional customer service, attention to detail, and a warm, welcoming demeanour. What We Offer: Competitive Salary: £31,000 per year Work-Life Balance: Monday to Friday, with no weekends! Overtime Paid for any extra hours worked Generous Leave: 25 days of annual leave plus paid sick leave to ensure you’re well taken care of. If you’re ready to bring your hospitality charm to our financial family, we’d love to hear from you! Let’s create a delightful environment together. Apply today and start your new adventure with us!

Waiter / Waitress - FOWL Restaurant Schedule - Full-time Salary - £14 per hour About us - A beak-to-feet chicken restaurant brought to you by the Fallow team, in collaboration with an epic line-up of foodie icons. Join us in celebrating the nation’s favourite bird through our beak-to-feet menu concept. Focusing on long-life and pasture-raised chicken from the Ethical Butcher and Rare Breed Meats, we have regularly changed menu collaborations to maintain a dynamic and exciting menu. We are currently recruiting a Waiter / Waitress to join the Fowl team. If you are a dedicated, enthusiastic, and hard-working professional, you will thrive in our unpretentious and dynamic team. We aim to deliver exceptional food and service to our customers, and we are committed to sustainability. What we are looking for in an Waiter / Waitress at FOWL: - Personality - Someone who works hard and it's nice to people. - Support the management of the day-to-day operation - Hand-on - Likes to get stuck in. - Previous Waiter/Waitress experience working in a fast-paced operation - Lead and mentor a diverse team, nurturing a vibrant and fun work culture - Enhance the guest experience, including addressing and resolving guest concerns promptly - The ability to cultivate positive and professional working relations with all department - To promote a sense of collaboration, support, and professionalism - The desire to strive of excellence and inspire others - To have a positive impact, accepting personal responsibility - To be motivated and committed, approaching all tasks with enthusiasm - Excellent verbal communication and team working skills - Be able to work flexible schedules, weekends, and bank holidays Benefits - Competitive pay rates. - Continuous training, coaching and mentoring. - Wellbeing programme that includes team days out and mental health first aiders. - Career progression with plenty of opportunities to move into a new role. - 50% off food and a round of drinks on us when you dine across the group plus Friends and Family discounts. - No structured uniform, celebrate your individuality. - Free welcome lunch for you and a guest. - Family meal during your shift. - Bonus scheme and employee referral scheme for eligible team members.

We're hiring part-time floor & bar staff for our new bar & restaurant in Hackney Wick. Lanterna is a new deli, restaurant & bar purpose-built to deliver an excellent experience to our Hackney Wick locals with a fantastic location by Regent’s Canal. It offers flexible dining and drinking options to our customers over several levels. Lanterna is set in a beautiful, residential neighbourhood of Hackney Wick right by the canal. It's also 5 minutes walk from Hackney Wick Overground, offering good transport links.

Chez Antoinette is a French restaurant with homemade cuisine, the food is based on organic, seasonal and fresh produce. We are looking for the right person to join the team , You're there to help, and make sure everything is working smoothly. The understanding of the French culture and friendly customer service is essential. At Chez Antoinette we offer a high quality product yet simple in a busy environment What we are looking for: - Promote good working relationships throughout the team - Ensure the efficient and smooth running of the kitchen - Experience in supporting a busy kitchen - Ensure high standards of personal performance, hygiene, appearance and cleanliness at all times - Take responsibility for the management and supervision of the health and safety. In return: - You can look forward to working with a dedicated team - You will receive a competitive salary and 28 days holiday - Amazing staff food - You will be working in a central location

We are looking for like-minded, enthusiastic and energetic individuals to join this exciting project. It is a fast paced environment but a fun place to work. This is more of a factory run operation rather than an artistic cake making environment. Looking for someone to work as back of house decorating cakes and other products. Experience is not required as training is provided. It is also for front of house. Experience of working in a customer service role could be beneficial. Future progression opportunities are avaliable. looking to fill full time Requires to work weekends.We require the keen attitude &willingness to

We are looking for a friendly and efficient Waiter/ Waitress to join our London team. The ideal candidate will be passionate about providing excellent customer service, have strong communication skills, and thrive in a busy environment. As a Waiter/ Waitress , you will be responsible for taking orders, serving food and drinks, and ensuring that guests have an enjoyable dining experience.

Job description Position Host / Hostess Description We serve the sort of food which brings people together – over coffee, over communal tables, over all-day menus and makes us all feel good. Our restaurants feel bright and beachy and we are looking for Senior Hosts who reflect this through being passionate, sunny and welcoming. A little about this role: A vital support to the operations of the restaurants Supporting the day to day running of the restaurant and most importantly, the door Being the first person our customers interact with giving them that Granger welcome Where applicable, managing the booking system especially with large events Managing our virtual queue and making sure every customer feels special. What we are looking for: Someone organize themselves on a demanding a busy shift An inspiring individual who raises the bar in customer service A passionate approachable individual Previous experience as a host, maître d' or equivalent Hungry to step-up to the next level Some of our great benefits: A clear career path, – offering both support and guidance An extra day of holiday for every year of service after two years of working with the company A real work-life balance – healthy minds & healthy hearts All meals are included when you are at work, which are fresh and wholesome 50% staff discount for you to use within all five of our excellent restaurants Our Diversity & Inclusion Statement We strive to promote a working environment which values employees as individuals, an environment which encourages diversity and inclusion and appreciates the business benefits these principles bring. We are committed to allowing you to reach your maximum potential through providing opportunities for you to learn and develop. We want you to be proud of working for Granger & Co.’s and we want to be proud of our team. We cannot wait to meet you! Salary £14–£15 hr Location 237-239 Pavilion Road, Knightsbridge, Kensington and Chelsea, London, England, United Kingdom Type of job Employment type Full-Time Shift schedule Monday - Sunday, 2 days off in between, AM and PM shifts available

Job Overview: We are seeking a highly motivated and experienced Assistant General Manager who will act as the General Manager for our vibrant restaurant in Covent Garden, London. This role is ideal for a hands-on leader with a passion for hospitality, strong operational skills, and a commitment to excellence. The position requires availability during weekends and evenings. Key Responsibilities: Lead, motivate, and manage the front-of-house team, ensuring exceptional service standards. Oversee staff recruitment, training, and scheduling, while managing performance and fostering a positive team environment. Act as the General Manager, overseeing all aspects of daily operations, including inventory management and health & safety compliance. Ensure smooth service during peak hours, particularly on weekends and evenings, maintaining company policies and standards. Uphold customer service excellence, addressing escalated issues and engaging with guests to ensure satisfaction. Monitor financial performance, assisting in budget management, cost control, and financial reporting. Collaborate on marketing efforts, driving traffic and sales, and building relationships with local businesses. Experience: 3-5 years of management experience in a high-volume restaurant or hospitality environment. Proven leadership experience with a strong track record of managing large teams. Skills: exceptional customer service Strong leadership and interpersonal abilities. Excellent organizational and multitasking skills. Financial acumen, with experience in budget management and cost control. Exceptional customer service skills and attention to detail. Other Requirements: Charismatic & bubbly Must be available to work weekends, evenings, and holidays. A passion for food, drink, and delivering memorable dining experiences. Perks & Benefits: Competitive Salary: £OTE 60k+ (inc service charge) plus performance related bonus scheme Meals: Complimentary during shifts. Discount: 50% off the total bill at other restaurants within the company. This is a fantastic opportunity for a dedicated hospitality professional looking to take the next step in their career. If you have the drive, experience, and passion for delivering excellence, we would love to hear from you! Job Types: Full-time, Permanent Pay: £55,000.00-£60,000.00 per year Benefits: Company pension Discounted or free food Employee discount

Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.

- Experience working in a busy venue. - Excellent communication skills. - Extensive knowledge and experience in cocktail making and bar workflow are essential. - Strong, customer focused interpersonal skills and a great team player. - Deep love for the night and bar industries.

We're looking for an enthusiastic and creative Bartender to craft exceptional drinks and deliver an unforgettable experience to our guests at The Counter Soho ! Responsibilities: Create and serve a variety of beverages, including classic cocktails and unique creations. Provide excellent customer service, ensuring a welcoming atmosphere. Maintain a clean and organized bar area. Monitor inventory and restock supplies as needed. Adhere to all safety and sanitation guidelines. Requirements: at least 2 years of previous bartending experience Strong communication and interpersonal skills. Ability to work in a fast-paced environment. Benefits: Hospitality Rewards WPA medical cash health plan Free lunch Competitive salary and performance-based incentives. Opportunities for career advancement and professional development. Comprehensive benefits package, including health insurance and retirement plans. Employee discounts and perks across portfolio companies Supportive and collaborative work environment.

We are a busy Japanese restaurant located in the heart of Central London, and we are looking for enthusiastic Runners to join our team. Role: Runner As a Runner, you will play a crucial role in ensuring our guests have an exceptional dining experience. Your main responsibilities will include: Delivering food and beverages from the kitchen to tables in a timely manner. Assisting servers with table setup, clearing, and resetting. Supporting the kitchen and waitstaff to ensure smooth service flow. Maintaining cleanliness and organization in the dining and service areas. Communicating effectively with the kitchen and front-of-house staff. Candidate Profile: We are looking for individuals who are: Energetic and Quick on Their Feet: You should be able to move swiftly and efficiently in a busy environment. Customer-Focused: A positive attitude and a commitment to providing excellent service are essential. Team Players: You will be working closely with the kitchen and front-of-house teams, so strong teamwork skills are a must. Detail-Oriented: Ensuring orders are accurate and delivering them with care is vital. Adaptable and Flexible: You should be able to handle the dynamic nature of restaurant service, including evening and weekend shifts. Basic Requirements: Previous experience in a similar role is preferred but not essential. Ability to work in a fast-paced environment. Good communication skills, with a basic understanding of English. Right to work in the UK. A passion for Japanese food and culture is a plus. If you think you have what it takes to be part of our team, we would love to hear from you! Apply today!