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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

The Customer Success Manager (CSM) role is pivotal in delivering Evolution Fundings next generation experience of service, products and promise to our customers. As a CSM, you will focus on retaining and growing the customer base by delivering exceptional value through consultancy, technical experti

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.

A high-growth fintech company in London is seeking a Customer Success Manager to enhance and scale their post-onboarding experience for hospitality partners. The ideal candidate will have over 5 years of experience in customer success or relationship management, preferably in fintech or SaaS, and a

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. Own customer success from paid trial through steady–state usage, supporting conversion of paid trials into full

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account‑level KPIs.

A leading flexible workspace provider in London seeks a Regional Sales Manager to oversee pre-sales and sales processes, customer success, and team management.

A leading tech company based in Greater London is seeking a commercially minded Customer Success Manager to oversee customer outcomes from the paid trial phase through to long-term adoption and expansion.

A leading SaaS company in the UK is seeking a Customer Success Team Lead. This role requires proven leadership in customer success and a data-driven approach. The successful candidate will oversee onboarding and manage customer relationships, focusing on retention and product adoption in a competiti

A leading cloud-based software provider in Greater London is seeking a Customer Success Manager to enhance customer engagement and optimize their use of the Salesforce platform. You will be responsible for managing customer relationships, providing strategic guidance, and ensuring successful impleme

This position offers a unique opportunity to impact customer success in a rapidly growing startup environment. The ideal candidate will have 3+ years of experience in technical customer-facing roles, strong knowledge of cloud architectures, and fluency in Portuguese and English. The TAM will guide c

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. Customer-centric means our customers are at the heart of everything. These values keep us motivated to deliver the best for our customers and each other, every single day.

This role requires an individual with 10+ years of leadership experience in customer success and a strong understanding of the maritime industry. The successful candidate will be responsible for customer satisfaction, retention rates, and driving complex implementations of our AI platform. A leading

Design and own the end‑to‑end customer success lifecycle, including onboarding, engagement, and retention strategies from scratch. Proven experience scaling customer success or account management processes within fintech or B2B SaaS 0→1 environments. Founding Customer Success Manager at VC‑b

A dynamic foodservice company is seeking a Customer Success Manager to ensure customer satisfaction and help build their market-leading presence in the UK. Responsibilities include leading customer onboarding, managing relationships, and providing feedback to improve the platform.

A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enhance client relationships and support their climate initiatives. You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission

A leading procurement platform provider in Greater London is seeking a Sr.Solutions Consultant to lead onboarding for new clients and manage their implementation processes.The ideal candidate will have 3 to 6 years of experience with finance or procurement systems such as Coupa or SAP S/4HANA, along

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates.

Continuously improve customer success processes and playbooks, increasing efficiency and scalability. Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing,

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market unit. SuccessFactors (HCM) Head of UKI Customer Success.

A specialist recruitment partner for SaaS companies is seeking a Customer Success Manager to join their global team. The ideal candidate must be proficient in German and have over 3 years of Customer Success experience managing mid-market accounts.

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. Customer Success, Consulting, or Enterprise Account Management in SaaS or AI-driven software. Maintain data h

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Share insights, risks, and recommendations with the Regional Manager, Customer Succe

The Customer Success organisation is composed of four teams: pre‑sales, customer success, account management and support. The Customer Success Manager (CSM) role at AlphaSense is central to ensuring our clients realise measurable outcomes from their investment in our platform. Customer Success, Ac

To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation. Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation. Do you want to be part of a young, d

This role requires a proven background in customer success, strong leadership, and the ability to analyse customer data effectively. A financial services company based in London is seeking a Head of Customer Success to manage global teams and ensure exceptional client support.

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus). Work closely with Client Success Directors to nurture long-term relationships. We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London te

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Cultivate and maintain stakeholder relationships w

Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities. Provide customer success engineering by proactively identifying risks, removing barriers, and driving measurable outcomes. Customer Success Engineer, Solutions Engineer, Consult

This role involves managing a team of Customer Success Architects, ensuring customer adoption and value realization of advanced solutions. A leading network solutions provider is seeking a highly skilled Manager of Customer Success to lead their post-sales organization across Europe. The ideal candi

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. Customer Success Experience, managing mid-market or larger level accounts. ABR Talent are a specialist recruitment partner supporting start-

A leading cryptocurrency trading platform is looking for a Customer Success Specialist who is bilingual in English and Chinese. Ideal candidates should have over 2 years of experience in customer support within crypto or fintech, strong problem-solving skills, and a detail-oriented approach.

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. We at the Customer Success team strongly appreciate various languages! Therefore, if you possess proficiency (

Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Coordinating the successful in

Automation gets us part of the way, but at this stage, great Customer Success — led by people, not just processes — is what drives long-term impact. Reporting to: Josephine Hanschke, Director of Customer Success. There, youll find answers on topics such as AI at Juro, whos in the Customer Su

A high-growth SaaS company is seeking a Customer Success Manager to launch into the UK market. You'll be instrumental in ensuring customer satisfaction and gathering insights to refine our offerings.

Either 2+ years in Customer Success, Tech Support, or similar. Customer Success Engineer – Shape the Future of Digital Trust. Collaborating with Sales, Marketing, Product, and Tech teams to create a seamless customer experience.

The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters’ legal products. We are seeking a customer‑focused professional with a passion f

A fast-growing SaaS company based in London is seeking a Customer Success Manager to enhance customer relationships and drive retention and growth.

A fintech company in Greater London seeks a Customer Success Manager to drive adoption and enhance customer experiences.