Customer success jobs in Loughborough - Page 15Crear alertas

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

The position reports to a Customer Success Team Lead. Customer Success, Account Management, or a similar role. Salesforce, Customer Success platforms, Excel, and PowerPoint.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. As the business

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account‑level KPIs.

We are scaling our Data Hub offering and are looking for a commercially minded Customer Success Manager to own customer outcomes from paid trial through long-term adoption and expansion. This role sits at the intersection of customer success, product, and commercial growth. Own customer success from

A healthcare technology company is seeking a Customer Success Manager to enhance engagement with their HRCase software suite. This remote role involves developing strong customer relations, monitoring product use, and collaborating with teams to deliver effective success plans. Ideal candidates will

A leading tech company based in Greater London is seeking a commercially minded Customer Success Manager to oversee customer outcomes from the paid trial phase through to long-term adoption and expansion.

A leading flexible workspace provider in London seeks a Regional Sales Manager to oversee pre-sales and sales processes, customer success, and team management.

A recruitment partner is seeking a Head of Customer Success to lead a strategic team in a remote-first environment in the United Kingdom. The role involves overseeing the entire customer journey, from onboarding to post-sales support.

This position offers a unique opportunity to impact customer success in a rapidly growing startup environment. The ideal candidate will have 3+ years of experience in technical customer-facing roles, strong knowledge of cloud architectures, and fluency in Portuguese and English. The TAM will guide c

Graduate Customer Success Manager. You’ll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company’s product or service.

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. Strong Success Plans for the customer or portfolio of customers. As a global leader we’re l

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. These values keep us motivated to deliver the best for our customers and each other, every single day.

You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission-oriented team dedicated to sustainability and customer success. A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enh

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

A leading SaaS company in the UK is seeking a Customer Success Team Lead. This role requires proven leadership in customer success and a data-driven approach. The successful candidate will oversee onboarding and manage customer relationships, focusing on retention and product adoption in a competiti

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates.

Continuously improve customer success processes and playbooks, increasing efficiency and scalability. Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing,

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

A specialist recruitment partner for SaaS companies is seeking a Customer Success Manager to join their global team. The ideal candidate must be proficient in German and have over 3 years of Customer Success experience managing mid-market accounts.

As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs. Customer Success,

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS-based business. Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re c

The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. Follow customer success playbooks and support continuous improvement of team process

A leading technology company based in the UK is seeking an experienced EMEA Customer Success Manager to drive customer engagement and support across the region. In this role, you will develop trusted relationships with customers to achieve their goals using the company's products, consult on ROI opp

We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team. The Customer Success Manager will be responsible for increasing user adoption, driving retention rates, promoting processes, and deve

Working closely with the Sales Managers of Customer Success, The Customer Success Team Leader will provide line management, capacity planning, pipeline management, coaching and development to support a team of Customer Success Executives. As Customer Success Team Lead, your primary responsibility is

The ideal candidate will manage hardware inventory, coordinate logistics, and support the Customer Success team. A global technology company in London is seeking a Sales & Office Administrator to enhance customer satisfaction and streamline office operations.

To Be Considered for the Sales and Customer Success Representative. Sales and Customer Success Representative. Ensure that a high level of customer service is given to all customers.

If you believe customer success isn't a department—it's a mindset—then this is your opportunity to make a real impact. You take ownership of your customers' success and pride in seeing them thrive. Customer Success, Account Management, or client‑facing SaaS/hardware support.

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Minimum 2 years of relevant account managem

Implementation Lead - Customer Success. Collaborate with Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post‑go‑live. Customer Success team delivering technical SaaS implementations & onboarding.

A dynamic startup in application security is seeking a strategic Customer Success Manager to drive customer onboarding and ensure successful integration of their platform. With excellent communication skills and experience in managing executive relationships, you will play a key role in maximizing p

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

This role involves managing a team of Customer Success Architects, ensuring customer adoption and value realization of advanced solutions. A leading network solutions provider is seeking a highly skilled Manager of Customer Success to lead their post-sales organization across Europe. The ideal candi

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Share insights, risks, and recommendations with the Regional Manager, Customer Succe

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Enterprise Customer Success Manager at Canonical. We are growing our Customer Success team to continue to offe

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. Customer Success Experience, managing mid-market or larger level accounts. ABR Talent are a specialist recruitment partner supporting start-

Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. You have experience as a Customer Success Manager in SaaS or other tech enabled services. Coordinating the successful installation of Teton’s hardw

A leading software company based in the United Kingdom is seeking a Senior Product Success Manager.

Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and

A leading workflow orchestration platform is seeking a Manager for Customer Success to lead the EMEA Customer Success Managers. The ideal candidate has extensive experience in Customer Success management and a technical background. You will design processes and playbooks that drive customer value wh

We are looking for someone with great technical awareness, customer success and customer growth experience!. Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. In this position you will oversee the deployment of sof

You will build the Customer Success function from the ground up, design playbooks, shape customer journeys, and create the foundation for scalable growth. Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. Represent n8n as a custome