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Familiarity with CRM software and customer success platforms is a plus. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the bes

The position reports to a Customer Success Team Lead. Customer Success, Account Management, or a similar role. Salesforce, Customer Success platforms, Excel, and PowerPoint.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. As the business

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Act as a customer advocate to raise product feedback.

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Experienced with Customer Success platforms (e.

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Lead and develop a Customer Success function of ~11 people, supporting a growing customer base and multi-location team structure. Head of Customer Success - Data & Insights. Customer Success leadership roles within a SaaS / subscription business (ideally data, intelligence, analytics, or similarly r

Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction.

A VC-backed healthtech startup in London seeks a Customer Success Manager to take ownership of customer outcomes and foster long-term relationships with clients. In this role, you will drive adoption and retention of technology solutions, utilizing product data to resolve issues and define success m

A leading cyber security firm in London is seeking a Customer Success Manager to ensure customer satisfaction and service delivery. You will be responsible for managing renewals, developing customer relationships, and leading service delivery initiatives. The ideal candidate should possess excellent

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Minimum 2 years of relevant account managem

Implementation Lead - Customer Success. Collaborate with Customer Success colleagues who look after value realisation to ensure adoption milestones and ROI are met post‑go‑live. Customer Success team delivering technical SaaS implementations & onboarding.

A dynamic startup in application security is seeking a strategic Customer Success Manager to drive customer onboarding and ensure successful integration of their platform. With excellent communication skills and experience in managing executive relationships, you will play a key role in maximizing p

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Share insights, risks, and recommendations with the Regional Manager, Customer Succe

A leading software company based in the United Kingdom is seeking a Senior Product Success Manager.

Monitor customer health and proactively identify risks or issues that may impact customer success, collaborating with internal IDEXX teams for resolution. Collaborate with internal customer support teams to ensure prompt and accurate handling of customer issues, working towards quick resolution and

This leadership role will see you overseeing Customer Success teams across EMEA, with a core focus on driving the adoption of DevOps practices through a market-leading platform. Influence and scale a key customer success function within a mission-driven tech company. Customer Success | Post-sales |

A leading workflow orchestration platform is seeking a Manager for Customer Success to lead the EMEA Customer Success Managers. The ideal candidate has extensive experience in Customer Success management and a technical background. You will design processes and playbooks that drive customer value wh

We are looking for someone with great technical awareness, customer success and customer growth experience!. Customer Success, Account Management, or similar customer-facing roles, with a focus on relationship management, retention, and growth. In this position you will oversee the deployment of sof

You will build the Customer Success function from the ground up, design playbooks, shape customer journeys, and create the foundation for scalable growth. Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers. Represent n8n as a custome

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. You are a trusted advisor, forging deep relationships with your customers and account

Guide clients through the full customer success lifecycle: Purchase, Onboarding, Adoption, Retention, Expansion, Advocacy, and Churn Reduction. Prior experience in a Customer Success Manager role within SaaS, legal tech, or contract management industries. We are looking for a Customer Success Manage

A global technology solutions provider based in Greater London is seeking a Customer Success Manager to lead key client accounts within their media and events portfolio.

At The Profs, Customer Success is a sales‑driven discipline. Please apply by sending your CV along with a short explanation of why you would be a strong fit for the Customer Success Manager role within the Tuition Team at The Profs. As part of our ambitious growth strategy within the Tuition Team,

Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve succe

A high-growth HR tech company in the United Kingdom is looking for a Head of Customer Engineering to establish the Technical Success function. This remote role involves managing two teams, overseeing technical customer outcomes, and ensuring effective delivery and enablement. The ideal candidate wil

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting

A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management & Customer Success team members. The Customer Success Manager supports accounts that are of strategic importance to PitchBook and works with a team to complete al

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis. Customer Success) for enterprise software.

A leading SaaS recruitment company in York seeks a Customer Success Manager to manage valuable client relationships worth £600k ARR. The ideal candidate has over 2 years of experience in B2B SaaS Customer Success and a proven track record in a start-up environment.

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. The role involves managing post-sale experiences for enterprise customers, ensuring satisfaction and retention by demonstrating the value of Cloudflare's services. Candidates should have a stron

A SaaS scale-up in the learning-tech space is seeking a Mid-level Backend Developer to enhance their growing engineering team.In this remote-first role, you will develop and maintain backend services using C# and.NET, contribute to API design, and collaborate with a supportive team.With a salary of

Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above). Demonstrated success in continuo

A fintech scale-up in London is seeking an experienced Customer Success Manager to ensure customers maximize value from the solutions offered. The ideal candidate needs over 3 years of experience in customer success roles within SaaS or tech startups, combined with strong data analysis and relations

A leading technology company is seeking a Head of UKI Customer Success to lead and innovate customer engagement and success strategies across the region. The successful candidate will have extensive experience in strategic decision-making, customer relationship management, and resource orchestration

A leading educational technology provider in the UK seeks a Head of Customer Success to lead client engagement and ensure the successful implementation of enterprise solutions.

A leading cloud services provider in London is seeking a Customer Success Engineer to develop and implement educational strategies and training programs.

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Salesforce is the #1 AI CRM, where humans with agents drive customer success together. You are a trusted advisor, forging deep relationships with your customers and account

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

A leading fintech startup in London is seeking a Founding Customer Success Manager to shape the customer success function from the ground up. You will work directly with founders and finance teams, defining processes that enhance customer value and drive engagement.

This is modern Customer Success - digital first, insight‑led, and built around impact, not endless calls. Experience in Customer Success OR Account Management in SaaS. Customer Success Manager - Health Tech.

A cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the entire customer lifecycle, ensuring adoption and retention. Candidates should have over 7 years of experience in customer success or account management, with strong analytical and communication skill

Customers, Customers, Customers. B2B Customer Success role at a SaaS company, with a proven track record of managing multiple accounts and work streams simultaneously. Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success

You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. Customer relationship building / empathy – you can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges. Attention to detail, a

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team.