Customer support jobs in Burgess HillCreate job alerts

Job Title : Patient Advisor Hours: Full time, 40 hours per week Location : Haywards Heath with travel to Brighton Salary : £26,500 plus bonus and benefits Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following: An industry leading salary plus excellent bonus potential State of the art, modern working environments 29 days annual leave Free Laser Eye Surgery and Intraocular Lens Surgery Free eye tests Discounted prescription eye wear and sunglasses Generous Optical Express friends and family discount scheme Ongoing training and development opportunities Pension scheme It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve: Building relationships with patients and ensuring regular communication prior to and following their treatment Assisting in patient consultations Scanning patients eyes using state of the art equipment as part of a full health check Assisting patients to complete health questionnaires Introducing patients to their optometrist Scheduling treatment dates Discussing finance options Accurately maintaining patient records Are you our ideal candidate? The answer is yes if you: Have a passion for providing world-class customer service Possess strong organisational skills Can communicate clearly and articulately with a diverse range of people Are motivated and driven to succeed If you believe you have the right skills and attributes for this role, we would love to hear from you.

Be the backbone of innovation and join a leading pharmaceutical company to help keep life-changing science moving forward! R&D Partners is seeking a Commercial & Operational Admin Business Partner to provide high-quality administrative support and improve processes and systems. This role focuses on enhancing customer experience and operational efficiency through effective planning, collaboration, and innovation. Please note that to be considered for this role you must have the right to work in this location. Responsibilities: • Organize and manage daily, weekly, and monthly tasks and reports., • Support customer contracts and key deliverables with administrative tasks., • Review and ensure accuracy in documents and data., • Maintain records for monitoring and reporting purposes., • Respond promptly and professionally to internal and external queries., • Build strong relationships with team members and stakeholders., • Communicate clearly and collaborate effectively across teams., • Identify and implement improvements to processes and systems. Key Skills and Requirements: • Strong organizational and time management skills., • Excellent communication and customer service abilities., • Proactive, adaptable, and able to work independently., • Comfortable with challenging existing processes to drive change., • Familiarity with tools like CRM systems (e.g., Salesforce), Microsoft Office, and Google Workspace., • Analytical thinking and ability to simplify complex processes., • Passion for personal growth and helping others develop. For more information, please contact Mandi Cakwe. If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page. R&D Partners is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. R&D Partners is acting as an Employment Agency in relation to this vacancy. By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data -

Join Our Team: Are you ready to take a key role in delivering improvements to the standard of private sector housing. We are at the forefront of public health, delivering actual improvements to people’s lives on a daily basis and ensuring private sector accommodation is safe to live in. We're seeking a proactive and adaptable individual to join our team and make a real difference within our communities. Role Overview: You will be responding to customer concerns over their accommodation and proactively improving their housing conditions by obtaining the necessary repairs and improvements. Given the proposals in the Renters Rights Bill, a more proactive enforcement approach will be essential for this role. HMO licencing of properties will be undertaken, along with the investigations of any condition breaches. You will also administer a small number of complex DFGs which promote independence within the homes of disabled and vulnerable residents. You must be able to form relationships with other council teams such as Housing Advice, as well as customers, contractors, landlords and other agencies to ensure housing conditions are improved and grants are provided in a timely manner. Key Responsibilities: • Proactively investigate and carry out inspections relating to housing standards including those relating to the licensing of Houses in Multiple Occupation and responding to complaints about housing conditions in both the private rented and social housing sectors., • Apply the appropriate enforcement legislation to ensure compliance is obtained in relation to housing standards., • Deliver grant assistance via the West Sussex Disabled Facilities Grants Policy, including Disabled Facility Grants, in a timely manner by supporting the customer through the application process and ensuring the customer at the end of the process has the much-needed adaptation along with receiving a high-quality experience., • Liaise with our planning team to provide housing standard advice on applications., • A degree (BSc/MSc) or diploma in Environmental Health ., • Hold the Housing Health and Safety Rating System (HHSRS) competency certificate., • Up to date expert technical knowledge of construction and implement this knowledge through recently carrying out inspections and applying current housing standards., • Ability to interpret specialist information e.g. technical plans/drawings and specifications., • Good organisational skills and able to manage workload in an efficient, effective manner., • Agile working arrangements to promote work-life balance., • Enrolment on the Local Government pension scheme. If you’re ready to embrace a fulfilling role that presents challenges alongside rewarding opportunities to make a real difference, we’re eager to welcome you aboard. Bring your enthusiastic, positive, and professional approach, your commitment to upholding regulatory standards, and your innovative mindset to help improve our communities and make a difference. Housing Standards sits within Environmental Health and alongside our wellbeing and antisocial behaviour colleagues. If you would like an informal chat, please do get in touch with James Cox, our Housing Standards Team Leader, at . How to Apply: Please follow the link to apply online, attaching your CV with a supporting statement outlining your relevant experience and why you're the ideal candidate for this role as a single document.

Do you have a desire to offer excellent customer service and improve the delivery of the Council’s services? Mid Sussex are seeking a proactive and detail-orientated Contracts Support Officer to join the Contracts and Service's team. In this role, you will provide vital administrative and coordination support for the effective management and delivery of a number of services managed by the team, including the provision of green spaces, tree management, waste & street cleansing services, garden waste services, parking and leisure. You will act as a key link between internal teams, external partners and service providers. You will be office based, with the flexibility to work from home on agreed days. About you To be successful in the role you will have: Significant office experience, undertaking an administrative/customer service role. Able to organise own time effectively and work well under pressure and within tight deadlines. Methodical approach with good accuracy and attention to detail. Experience of handling sensitive and confidential information. Public sector experience desirable. We are looking for a confident and motivated self starter with an appetite for learning. You will need to be organised and able to work both independently and as part of a busy team. You will also be a key point of contact for our suppliers and customers so you will have excellent communication and organisaional skills Mid Sussex District Council is a forward-thinking organisation and we need like-minded people to drive our ambitious agenda forward. If you are looking to join the Council you need to thrive in an environment that embraces technology and smart working. You will establish yourself by providing the highest quality services. About Us Working for Mid Sussex gives you the chance to develop your skills and experience in a supportive and friendly environment. We’re in a strong financial position and will be using this to reinvest in our services, particularly in embracing new technologies. Combined with a significant growth agenda our aim is to achieve more for the residents of Mid Sussex. Scattered with stunning rural towns and villages, Mid Sussex is a wonderful place to live and work. This is a great time for an ambitious individual to join an authority with aspirations to match. Closing date : 8th September 2025