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Customer support jobs in Walton On ThamesCreate job alerts

  • Bar Staff
    Bar Staff
    19 days ago
    £12.21–£12.5 hourly
    Full-time
    Kingston upon Thames

    Whelans Kingston is looking for enthusiastic and reliable Bar Staff to join our team. The successful candidate will be responsible for delivering excellent customer service, preparing and serving drinks efficiently, and helping maintain a welcoming and lively atmosphere for our guests. This role requires strong teamwork, attention to detail, and the ability to work in a fast-paced bar environment. Key Responsibilities Prepare and serve alcoholic and non-alcoholic drinks in accordance with company standards. Provide friendly, professional, and efficient customer service at all times. Process payments accurately using the till/POS system. Maintain cleanliness and organisation of the bar area, including glassware and equipment. Replenish stock, restock fridges, and ensure bar supplies are maintained during shifts. Check identification to ensure customers meet legal drinking age requirements. Follow all licensing laws, health & safety regulations, and company policies. Assist with opening and closing duties, including cleaning and cash handling. Work collaboratively with the bar and floor team to ensure smooth service. Skills & Requirements Previous bar or hospitality experience preferred but not essential. Strong communication and interpersonal skills. Ability to work in a busy, high-energy environment. Good time management and multitasking abilities. Reliable, punctual, and well-presented. Flexible availability, including evenings, weekends, and holidays. Basic knowledge of cocktails, beer, and spirits is desirable. Personal Attributes Positive attitude and friendly personality. Team-oriented with a willingness to help others. Calm under pressure and able to handle busy service periods. Customer-focused with attention to detail. What We Offer Competitive hourly pay. Staff discounts and team perks. Training and opportunities for development. A fun and supportive working environment.

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  • Security Officer
    Security Officer
    1 month ago
    £12–£16 hourly
    Part-time

    We are seeking dedicated and professional individuals to join our team as a Security Officer, embodying our core values of Loyalty, Integrity, and Professionalism. This role is ideal for exceptional leaders who excel in a customer-centric environment and are committed to delivering high standards of service. As a Security Officer, your key responsibilities will include: • Extending a warm and professional welcome to all venue visitors., • Conducting thorough screenings to ensure entry suitability., • Leading and managing the door supervision team, ensuring effective performance of duties., • Developing and implementing robust security protocols and procedures., • Collaborating effectively with clients, customers, and colleagues to ensure seamless operations., • Performing detailed searches for unauthorized or illegal items., • Responding promptly and efficiently to incidents within queues or the venue, coordinating with team members as necessary., • Providing comprehensive customer support and managing incidents both inside and outside the venue to maintain a safe environment., • Maintaining a visible security presence to ensure smooth operations and enhance the overall customer experience., • Conducting regular briefings with the team to discuss strategies and identify areas for improvement., • Offering training and mentorship to both new and existing team members, fostering a skilled and cohesive unit. We are looking for a natural communicator with excellent problem-solving skills and a consistently positive attitude, ready to contribute to a secure and welcoming atmosphere.

    Immediate start!
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  • Assistant Cafe Manager
    Assistant Cafe Manager
    2 months ago
    £13–£15 hourly
    Full-time
    Hounslow

    G’day Mate! Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers. Job Summary: We are seeking a motivated and talented individual to join our team as an Assistant Manager in the Specialty Coffee Industry. As the Assistant Manager, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply. Responsibilities: • Assist the Store Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team., • Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly., • Train, mentor, and motivate staff members, fostering a positive and collaborative work environment., • Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximize profitability., • Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability., • Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team., • Assist in organizing and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales., • Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment., • Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team. Requirements: • Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills., • Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles., • Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques., • Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship., • Proven leadership abilities with the ability to effectively train, motivate, and develop a team., • Exceptional customer service skills with a friendly and approachable demeanour., • Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment., • Strong problem-solving abilities and the capacity to make sound decisions under pressure., • Knowledge of inventory management, and point-of-sale systems., • Flexible availability, including weekends and holidays., • A positive attitude, a willingness to learn, and a strong commitment to teamwork., • Food handling certification and knowledge of health and safety regulations is a plus.

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