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Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Overview The MCA Automation Analyst supports the enhancement and automation of Citi's Manager Control Assessment (MCA) program through data analysis, reporting, process improvement, and technology-enabled solutions. The role assists in reducing manual processes, improving data quality, and strengthening risk and control monitoring while ensuring adherence to Citi's Policies, Standards, and Procedures. The successful candidate will work closely with Risk, Controls, Business, and Technology teams to support MCA governance and reporting initiatives. Responsibilities • Support the execution and continuous improvement of MCA automation and reporting processes., • Assist in developing and maintaining standardized MCA dashboards, metrics, and management reports., • Perform data analysis to identify trends, exceptions, and potential control gaps within the risk and control environment., • Support data validation, reconciliation, and quality assurance activities across MCA data sources., • Assist with requirements gathering, documentation, testing, and implementation of MCA automation solutions., • Partner with Risk, Controls, and Technology teams to identify opportunities for process efficiencies and automation., • Help prepare governance committee materials, management reports, and presentations for senior stakeholders., • Monitor and track MCA-related action items, issues, and remediation activities., • Support governance and oversight activities in accordance with Citi's MCA Policies, Standards, and Procedures., • Assist in maintaining accurate documentation of MCA processes, controls, and reporting requirements., • Contribute to process improvement initiatives aimed at enhancing control effectiveness and operational efficiency. Qualifications, • Few years of experience in Risk & Controls, Operational Risk, Compliance, Internal Audit, Business Analytics, Governance, or related functions., • Basic understanding of risk management principles, controls, and governance frameworks., • Strong analytical and problem-solving skills with the ability to work with large datasets., • Experience using Excel for data analysis, reporting, and reconciliation activities., • Familiarity with reporting and visualization tools such as Tableau, SQL, or similar tools is preferred., • Strong attention to detail and ability to ensure data accuracy and completeness., • Ability to manage multiple tasks and meet deadlines in a fast-paced environment., • Effective verbal and written communication skills., • Ability to collaborate with cross-functional teams and stakeholders., • Interest in process automation, data analytics, and continuous improvement initiatives. Preferred Skills, • Exposure to MCA, Operational Risk Management, Compliance, Audit, or Governance processes., • Basic knowledge of workflow automation tools and reporting platforms., • Familiarity with Risk and Control Framework is a plus., • Experience supporting reporting, controls testing, or process improvement projects is advantageous. Education, • Degree in Risk Management, Information Systems, Data Analytics, Technology, or equivalent professional experience. What we offer: At Citi, you will work at the intersection of data, finance, and commercial strategy, contributing to decisions that have real impact across a global organization. This role offers meaningful autonomy, cross-functional collaboration, and the opportunity to grow your analytical and governance expertise within a high-performing team. • A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside team connection., • Exposure to complex, high-value commercial and financial decisions that directly shape vendor strategy at a global scale., • Access to learning and development resources that support your growth in data analytics, financial governance, and emerging technologies., • The opportunity to work across finance, sourcing, and technology functions, broadening your professional network and cross-functional expertise., • Wellbeing support and work-life balance initiatives designed to help you perform at your best., • Competitive financial benefits and a rewards package aligned to your experience and contribution. Apply today to bring your data and governance expertise to a role where your analysis shapes commercial outcomes at one of the world's leading financial institutions. If you are a highly motivated, results-oriented individual with a passion for technology risk management, we encourage you to apply! ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Managers Control Self-Assessment ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assessment, Business Insights, Constructive Debate, Controls Lifecycle, Controls Management, Data Quality Management, Digital Skills (Including AI), Risk Management Lifecycle, Stakeholder Management.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here.Go further here. Shape the future of streets and active travel across Ireland. We have a unique opportunity for a Senior Engineer to join our Belfast Streets Team, supporting the delivery of major active travel and sustainable transport projects across the island of Ireland. In this senior technical role, you will support the delivery of key programmes and schemes including: • The Belfast Streets Team’s portfolio of active travel and urban infrastructure schemes, • The Active Travel Support Office (ATSO), providing technical input where required, • The Coleraine to Portstewart Signature Active Travel Scheme, one of Northern Ireland’s most high-profile active travel corridors, • Active travel and streets projects across the Republic of Ireland, working with colleagues in Dublin and Cork, • Capacity support to our Belfast Highways Team, contributing active travel and streets expertise to a wider range of highways and greenway projects You will act as a technical lead, supervising graduate engineers, coordinating multidisciplinary inputs, and ensuring our designs meet best practice standards and deliver high-quality outcomes for clients and communities. Your Role & Responsibilities Technical Leadership & Delivery • Lead the design, review and delivery of active travel, streetscape and cycling schemes., • Ensure all work meets relevant design standards (including NI Active Travel Design Guide, Cycling by Design, Cycle Design Manual, DMRB, TII Standards, SRW and MCHW)., • Apply best practice and innovation to improve accessibility, safety and sustainable transport outcomes., • Provide technical assurance and support across schemes in Northern Ireland and the Republic of Ireland. Coordination & Collaboration • Work closely with clients, local authorities, delivery partners and contractors to progress schemes and resolve technical challenges., • Coordinate multidisciplinary inputs covering highways, drainage, structures, environmental, planning and urban design., • Represent the Belfast Streets team at meetings, workshops and design reviews. Team Support & Mentoring • Mentor and supervise graduate engineers, supporting their development and ensuring high-quality outputs., • Contribute to the continued growth of the Belfast Streets team by sharing knowledge, supporting bids and helping shape best practice. What we offer: Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid working options. Whether you’re at our Belfast office, visiting a client, or collaborating remotely, you’ll thrive in a dynamic environment that champions innovation, inclusion and professional growth • Flexible hybridworking, • Professional development support, mentorship schemes, and training agreements with major engineering institutions., • Career development opportunities via AECOM University, technical practice networks, and volunteering days., • A range of core and personalised benefits tailored to your lifestyle and well-being., • Charity & Community Activities– fundraising challenges, sponsored walks/runs, STEM outreach days, and local volunteering initiatives., • Wellbeing Events– yoga sessions, wellness weeks, lunchtime walks/cycles, and mental health awareness activities., • Sports & Clubs– five-a-side football, cycling groups, hiking clubs, and participation in corporate challenge events and many more, • Annual Celebrations– summer events, holiday celebrations, and recognition awards., • Chartered Engineer (CEng) with ICE, EI, CIHT, or equivalent, or able to demonstrate substantial progress toward achieving chartered status, • Post-graduate experience specifically in the design, supervision and management of active travel, streetscape or highway schemes., • Strong technical knowledge of active travel design standards and statutory processes., • Experience working with clients, local authorities and multidisciplinary teams. Come grow with us. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more!#STAP About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options.Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility.As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are aDisabilityConfidentEmployer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We're looking for a sharp, execution-focused VP Product Designer who thrives in a fast-moving environment and brings a systems-first mindset to every pixel they push. A systems thinker who is detail-oriented, and highly collaborative. They balance strategic thinking with hands‑on execution and are passionate about creating scalable design solutions that improve both user experiences and team productivity. What You'll Do • Design and iterate on product experiences at speed, balancing quality with velocity in a high‑output, agile environment, • Build and maintain scalable design system components from the ground up — including tokens, variables, and Boolean logic — ensuring consistency across the product surface, • Collaborate closely with cross‑functional teams (engineering, product, research) to translate requirements into polished, production‑ready designs, • Own the developer handoff process — preparing clean, well‑annotated Figma files with clear specs, redlines, and component documentation that engineers can build from without back‑and‑forth, • Partner with QA during implementation reviews to catch design drift early, validate interaction states, and ensure the shipped product matches the intended design with precision, • Contribute to and evolve our component library, establishing clear naming conventions, states, and documentation for handoff, • Leverage AI‑powered design tools and workflows to accelerate ideation, prototyping, and iteration cycles, • Participate in design critiques, giving and receiving structured feedback to continuously raise the bar on craft and usability, • Maintain meticulous attention to detail across spacing, typography, color, interaction states, and accessibility standards What We're Looking For Core Skills & Mindset • Detail obsessed — you catch the 1px misalignment before anyone else does; consistency and precision are non‑negotiable for you, • Fast and focused — you thrive under tight timelines, can context‑switch without losing quality, and know how to prioritize ruthlessly, • Systems thinker — you design from the component up, not the page down; you understand how a single token change ripples across an entire product, • AI‑native — you actively use AI tools (Figma AI, Cursor, Midjourney, ChatGPT, etc.) to move faster and smarter, not as a crutch but as a force multiplier, • Collaborative by default — you treat engineers and QA as partners, not recipients; you show up to implementation reviews, answer spec questions promptly, and close the loop on every build Design Systems Expertise Hands‑on experience building or contributing to a design system in Figma (or equivalent), including: • Component architecture — variants, auto layout, nested components, • Variables & tokens — color, spacing, typography, and semantic token structures, • Boolean properties — toggling states, visibility, and conditional logic within components, • Familiarity with token management tools (e.g., Style Dictionary, Tokens Studio) is a plus, • Understanding of how design tokens translate to code (CSS custom properties, JSON exports) Technical Fluency • Proficient in Figma — including advanced prototyping, component logic, and dev mode handoff, • Comfortable reviewing front‑end implementations and flagging design drift, • Basic understanding of HTML/CSS is a plus — enough to have informed conversations with engineers and validate spacing, typography, and layout in the browser Qualifications • Significant commercial experience in Product Design, UX, Design Systems, or related fields., • Proven experience building and scaling enterprise design systems., • Strong expertise in Figma, including components, variants, variables, tokens, and developer handoff., • Experience designing AI‑powered products, copilots, conversational interfaces, or intelligent workflows., • Knowledge of accessibility standards (WCAG/ADA) and user‑centered design principles., • Strong collaboration skills across Product, Engineering, Research, and business teams., • Working knowledge of HTML/CSS and design‑to‑code workflows., • Experience in financial services or other regulated industries preferred., • Experience with Storybook or similar component documentation tools, • Portfolio demonstrating component‑level design thinking, not just final screens — bonus points if it includes handoff artifacts or QA comparison examples Nice to Have • Experience working in a startup or fast‑paced product team, • Exposure to motion design or micro‑interaction principles What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: • 27 days annual leave (plus bank holidays), • A discretional annual performance related bonus, • Private Medical Care & Life Insurance, • Employee Assistance Program, • Pension Plan, • Paid Parental Leave, • Special discounts for employees, family, and friends, • Access to an array of learning and development resources Visit ourGlobal Benefitspage to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. #LI-MR7 Technology Digital Design Engineering Full time Please see the requirements listed above. For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr

Role: Partnership Manager Salary: £40,000 Contract type : Permanent Working hours: Full Time (37.5 hrs pw) Location: Homebased (Full, Current Driving licence and access to own Vehicle, Must be willing to travel nationally as required) Standguide is an employee-owned organisation, which means our employees have a voice in the business and a shared interest in its long-term success. Alongside a rewarding role where you can make a genuine difference, we offer: 33 days' paid annual leave, including bank holidays, increasing to 38 days after five full years' service An additional paid day off for your birthday Workplace pension scheme Company health plan following successful completion of probation Online GP access Employee Assistance Programme, including counselling and wellbeing support Death in service cover Will-planning support and access to a secure digital vault Cycle to Work scheme Company sick pay, subject to eligibility A broad range of internal training and continuing professional development opportunities Access to employee-owner benefits, subject to eligibility and qualifying service Make a difference through meaningful employment As Partnership Manager, you will help shape future growth of Standguide by building and managing relationships with e.g. local government, mayoral and combined strategic authorities, employability and skills providers, VCSEs and other key stakeholders. You will support our approach to stakeholder engagement, ensuring market intelligence, trusted relationships and early opportunity insight are translated into sustainable growth opportunities. Reporting to Head of Partnerships you will raise Standguide's profile across key markets, influence future services and funding opportunities, and play a pivotal role in securing the partnerships that enable us to deliver lasting impact for people and communities. About Standguide For more than three decades, Standguide has supported individuals and employers across the UK. We provide employment, skills and support services that help people overcome barriers, develop their potential and move towards sustainable employment. As an employee-owned organisation, we're committed to investing in our people, delivering high-quality services and creating positive outcomes for the communities we support. What you'll do As a Partnership Manager, you'll: • Developing and delivering a structured, agile stakeholder engagement strategy and delivery plan., • Building and managing relationships with e.g. local government, mayoral and combined strategic authorities, employability and skills providers, VCSEs and support organisations., • Supporting Standguide place-based engagement approach, coordinating local engagement activity and strengthening relationships across priority markets and emerging devolved structures., • Generating and sharing commissioner, funder and market intelligence, acting as a trusted advisor to operational and business development leaders and informing growth priorities, service development and pipeline decisions., • Owning and continuously improving stakeholder engagement processes, systems and reporting, effectively using data and technology, while ensuring effective governance, compliance and risk management., • Provide local, regional, and national expertise and knowledge for Standguide bid submissions., • Daily planning and organising workload to ensure all tasks completed on time and to the highest standard., • Support key partner and stakeholder engagement for procurement and evaluation exercises e.g. constructing supply chain solutions and ensuring strategic partnership considerations., • Complete contracts of interest forms when applying for Standguide Sub-Contract opportunities. What you'll need We're looking for someone who has:• • 5+ years sector experience., • GCSE or equivalent in English, • How Assessed – Application, presentation and interview. Knowledge & Experience: Essential – • Experience building and maintaining strategic relationships with local, regional, and national stakeholders and key influencers to gather intelligence on future funded and business growth opportunities., • Experience consistently establishing, building, and nurturing new partner relationships for strategic development., • Experience of supporting, • Experience using a wide range of social media platforms including LinkedIn, Twitter, and Facebook for business purposes., • Experience developing and delivering stakeholder engagement strategies that have supported organisational growth and strengthened market position., • Excellent influencing, negotiation and relationship-building skills, with credibility at regional/national level and experience aligning operational colleagues around a strategic approach to stakeholder engagement., • Good understanding of public sector commissioning, procurement and grant funding, including local government, and the evolving devolution landscape., • Excellent communication and presentation skills, able to influence diverse audiences and translate complex information into clear, compelling messages., • Experience of stakeholder mapping, engagement planning and measuring relationship effectiveness.Overseas equivalent qualifications will be considered. We welcome applications from people with relevant lived experience and recognise the valuable insight this can bring to the role. Equality and accessibility Standguide is an Equal Opportunities Employer and a Disability Confident Leader. We're committed to equality of opportunity and value the diversity of our employees, applicants and customers. We'll consider reasonable adjustments throughout the recruitment process. Please contact recruitmentstandguidecouk if you need the advert or application information in another format or require an adjustment at any stage. All applicants will be assessed fairly against the published criteria for the role. Pre-employment checks Any offer of employment will be subject to satisfactory references, confirmation of the applicant's right to work in the UK and an Enhanced DBS check. Having a criminal record will not necessarily prevent you from working with us. Any information disclosed will be considered fairly and individually, taking account of its relevance to the role and the circumstances involved. For a copy of the full job description and person specification, please email recruitmentstandguidecouk. JBRP1_UKTJ

Job Reference: 26007614)Primary Location : Antrim-Belfast-Belfast OfficeOther Locations :Down-Dundonald-Dundonald Office, Antrim-Antrim-Antrim Board Centre, Armagh-Armagh-Armagh Office, Tyrone-Omagh-Omagh OfficeContract Type : PermanentDuration of Contract/Contract End Date : N/AStatus : Full-TimeHours per Week : 36 hours per weekWorking Pattern : Monday - Friday There will be requirement to attend meetings outside normal working hours as and when required including some evening and weekend work.Grade/Scale : Assistant Senior Education Officer | NJC pts 58 - 61 | £70,626 - £73,955 per annumAdditional Allowance(s) : Not ApplicableAnticipated Interview Date(s) : TBCAdditional Information: Base location to be discussed and agreed with the Director of DTS, however, the post holder will be expected to be regularily based in one of EA’s main current offices, Belfast, Armagh, Omagh, Dundonald or Antrim (subject to change). As the role carries regional responsibility, travel across Northern Ireland (and on occasion further afield) will be required in order to attend meetings and fulfill the full range of duties and responsibilities.JOB DESCRIPTIONPost: Head of ICT SupportReports to: Director – Digital Technology ServicesStaff - 60 LEADERSHIPHeads of Service are responsible for working flexibly and collaboratively with the relevant Chief Officer and Directors to provide leadership to the EA’s services and functions. Heads of Service are responsible for overseeing the delivery of high-quality, efficient services; ensuring alignment across directorates; leading service improvement initiatives; and contributing to corporate programmes and projects.These positions demand demonstrated expertise in leadership and effective collaboration to ensure that our services enable schools to achieve optimal outcomes for children and young people.In this context, the roles have responsibility for the following:- As a member of the directorate’s senior management team, streamline structures, leverage strengths, and enhance EA as an excellent place to work.- Provide effective services to schools and other stakeholders, while implementing projects and programs that align with EA's priorities, business plan, and both directorate and service-level objectives.- Work collectively with other Heads of Service to inform, align, agree and progress corporate and directorate priorities.- Support the Directors to ensure that the optimum structures are in place for the directorate and delivering any changes required to deliver these structures,- Provide directorate and service-level leadership to empower and develop managers and staff and develop a culture of improvement and operational excellence.- Assist the Directors in providing reviews of EA’s essential operations and current challenges to help create a more equitable organisational structure.- Advance EA’s medium-term objectives for sustainability by ensuring that directorate and service delivery models are consistently aligned with its vision and strategic priorities.- Provide support to Chief Officers and Directors in prioritisation of EA’s activities to determine which are essential and which may need to be discontinued, paused or reconfigured.- Ensure that the service’s annual budget allocation is effectively managed.- Ensure proactive performance management of services by implementing performance indicators. Promote a performance management culture through team and individual accountability.- Work collaboratively with stakeholders including partners across the education sector, governing bodies, school leaders, trade unions, elected representatives, other related agencies, the media and the public.- Maximise opportunities for improvements while promoting innovation and risk appetite.- Provide leadership for any projects relating to the service’s delivery model while ensuring that EA adheres to relevant legislation and standards.- Ensure that service delivery is shaped by service user input.- Advise Chief Officers and Directors on policy issues and contribute to policy reviews in collaboration with counterparts in the Department of Education.The above responsibilities apply to all Heads of Service. Whilst initially appointed to a specific post there may be opportunities to move to another position at grade in any directorate where there is a match between individual skill sets and experience, providing personal development opportunities for a wide-ranging and varied career and supporting the organisation in the most effective use of strategic leadership experience at this tier. Key areas of focus for the postThis role leads a critical function within the Digital Technology Service, acting as a strategic enabler for the organisation. Success goes beyond delivering ICT support metrics and requires a strong focus on the experience of staff and end users who rely on digital services to support teaching, learning, and administration. The postholder must balance operational excellence in a challenging financial environment with the development of team capability, technology modernisation, and organisational readiness for ongoing change.Key ResponsibilitiesLead ICT support services across all user channels, ensuring excellent customer experience and service performance.Manage service desk operations, budgets, suppliers, contracts, and resources to meet service and business objectives.Monitor and improve service performance, including resolution rates, response times, customer satisfaction, availability, and value for money.Lead workforce planning, performance management, and team development to maintain a skilled and resilient support function.Drive a culture of accountability, continuous improvement, customer focus, and knowledge sharing.Maintain effective quality assurance, service standards, and knowledge management practices.Oversee service management platforms, telephony, self-service technologies, and support tools.Lead service transformation through automation, artificial intelligence, and digital innovation, delivering measurable benefits.Redesign support processes to improve efficiency, increase automation, and enable effective human-AI collaboration.Use service data and insights to support governance, informed decision-making, risk management, and performance improvement.Champion proactive problem management and continual service improvement to enhance user experience and service resilience.Build strong partnerships with stakeholders, suppliers, educational services, and corporate functions.Lead the people, process, and technology change required to successfully implement new services and operating models.Ensure compliance with corporate policies, governance requirements, security standards, and regulatory obligations.Align ICT support services with strategic priorities, delivering measurable value, user benefits, and operational efficiency.Provide strategic leadership for end-user computing services, ensuring secure, cost-effective, and responsive device management.Lead identity, access, and licensing services, ensuring secure, compliant, and efficient user administration.Provide strategic oversight of web and digital services, ensuring security, accessibility, service continuity, and alignment with business needs.Manage strategic service relationships with other Organisations, including The Department of Education, CCMS and CSSC, ensuring effective SLA performance, stakeholder engagement, and continual improvement.OtherAny other duties related to the role which may be required from time-to-time by the Chief Executive and the Board.In accordance with Section 75 of the Northern Ireland Act (1998), be expected to promote Good Relations, Equality of Opportunity and pay due regard for Equality Legislation at all times.This job description will be subject to review considering changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.PERSON SPECIFICATIONCandidates must demonstrate on their application form that they meet the following essential criteria.Factor Essential Criteria Method of AssessmentQualifications/Experience1. Hold a bachelor's degree (UK Qualification and Credit Framework Level 6) or an equivalent or higher qualification in Information Technology, Business Management, Service Management, Digital Services, or a related discipline and have three years' demonstrable experience in a large and complex organisation of:a. Leading ICT support or service management functionsb. Managing service performance, budgets, suppliers and contractsc. Delivering service improvement, transformation, or technology modernisation initiativesd. Implementing governance, risk management, and service assurance arrangements The definition of “large and complex” is defined as cross-cutting across a number of business areas, involving internal and external stakeholders, and having an impact on multiple people/groups.ORHave five years' demonstrable experience of the areas set out at criterion above.2. Demonstrable experience of managing and improving customer-facing ICT or digital support services, including the use of performance data, service management practices, and continuous improvement techniques to enhance user experience and service outcomes.3. Demonstrable experience of leading significant service transformation, automation, digital innovation or organisational change initiatives that delivered measurable improvements in service quality, customer satisfaction, operational efficiency, value for money, and agreed business outcomes.4. Demonstrable experience of leading and developing high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.5. Demonstrable experience of building effective relationships and influencing a wide range of stakeholders through strong communication, engagement and a customer-focused approach.6.Demonstrates an understanding of the opportunities and the challenges of delivering high-quality effective support services to children and young people.Application FormPresentationInterviewOtherThe successful candidate will be required:to have access to a suitable vehicle (appropriately maintained and insured for Education Authority business) that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion;ORbe able to provide sufficient information on the application form that will satisfy the employer that he/she has access to an appropriate alternative form of transport that will enable them to carry out the mobility requirements of the post in an efficient and effective manner and thus meet this essential criterion.Application FormDesirable CriteriaSome or all of the desirable criteria may be applied by the Selection Panel in order to determine a manageable pool of candidates. Desirable criteria will be applied in the order listed. You should make it clear on your application form how, and to what extent you meet the desirable criteria, as failure to do so may result in you not being shortlisted.Factor Desirable Criteria Method of AssessmentExperienceDemonstrable experience of applying ITIL, Service management, or equivalent best practice frameworks to improve support services, service performance, and user outcomes.Demonstrable experience of leading digital service improvements involving automation, self-service, artificial intelligence, or service management platforms within a large and complex organisation The definition of “large and complex” is defined as cross-cutting across a number of business areas, involving internal and external stakeholders, and having an impact on multiple people/groups.Shortlisting by Application FormOur ValuesThrough the selection process we will also seek evidence that the personal values of candidates align with those of the EA. This will include evidence of commitment to equality and excellence in service delivery. These reflect our aim which is to meet the needs of all our children and young people equally, removing barriers to learning and ensuring equality of access to excellent education services so that every child can develop to his or her full potential.DISCLOSURE OF CRIMINAL BACKGROUNDThe Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 defines working directly with children or young people or in specified places as ‘regulated activity’.In the event that you are recommended for appointed to a post that involves ‘regulated activity’, the Education Authority will be required to undertake an Enhanced Disclosure of Criminal Background. Please note that you WILL be expected to meet the cost of an Enhanced Disclosure Certificate. Details of how to make payment will be sent to you at the pre-employment stage.Further information can be accessed at NI Direct or the Department of Justice. #J-18808-Ljbffr

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi is looking for a Talent Media & Digital Specialist to join its Global Talent Acquisition function in Belfast on a 12-month fixed-term contract. This is a hands-on role for someone who enjoys social media, content and using data to understand what works. You will support the scheduling and publishing of organic social content across our global talent attraction channels, work with teams across different markets to bring campaigns to life and help tell the story behind our performance through regular reporting and insights. You will use those learnings to recommend ways we can improve our content and channel performance, while building your experience across the wider talent media and digital marketing landscape. Responsibilities • Manage the day-to-day scheduling and publishing of organic talent attraction content across Citi's social media channels., • Coordinate global and regional content calendars so posts go live accurately and on time., • Partner with campaign managers and regional stakeholders to translate hiring priorities into social media activity., • Review copy, creative, links, tagging, and targeting before publishing to confirm alignment with brand guidelines., • Analyse reach, engagement, and audience behaviour to assess content and channel effectiveness., • Build performance reports that turn social and campaign data into a clear story for stakeholders across markets., • Recommend content, posting, and campaign optimizations based on performance insights, then test and refine them with the team. Required Qualifications & Skills • Relevant experience in social media, digital marketing, employer branding, talent attraction marketing, or a related field., • Hands-on experience scheduling and publishing content across social media platforms, particularly LinkedIn., • Strong understanding of organic social media and how to adapt content for different platforms and audiences., • Ability to work with social media and campaign data to identify trends and translate metrics into clear recommendations., • Ability to build a compelling data story that explains what happened, why it matters, and what to do next., • Strong attention to detail when reviewing copy, creative, links, scheduled content, and reports., • Strong organizational skills for managing multiple pieces of content and competing deadlines. Beneficial Skills & Qualifications, • Experience with social media analytics, reporting dashboards, or social media management tools., • Interest in talent attraction, employer brand, and digital marketing, with a willingness to grow knowledge across talent media channels. What We Offer Join a Global Talent Attraction team where your data insights directly shape how candidates experience Citi's employer brand around the world. • Build hands-on experience across organic social media and performance analytics within a global marketing function., • Collaborate with campaign managers and regional teams across multiple markets, broadening your view of talent media and digital marketing., • Work in a hybrid model with 3 days in the office and 2 days working remotely to balance collaboration and flexibility., • Access ongoing learning and development opportunities to grow your skills in digital marketing and data storytelling., • Gain exposure to a performance-driven environment where your recommendations help optimize content and campaign results at scale., • Benefit from wellbeing and financial wellness support designed to help you manage work and life priorities. Join Citi's Global Talent Attraction team and help turn data-driven insights into social content that connects top talent with meaningful career opportunities. ------------------------------------------------------ Job Family Group: Marketing ------------------------------------------------------ Job Family: In-Business Marketing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi Global Markets provides world-class solutions and an unmatched global presence. Citi Global Markets serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing an unmatched ability to meet the needs of our clients. The 1st Line of Defence (1LOD) Markets Controls Testing team is part of Central Control Organisation supporting the Markets business, and is responsible for execution of a comprehensive, risk-based programme of control testing covering all Markets businesses globally. The primary mission of the 1LOD Markets Controls Testing team is to support Management in its continuous monitoring of its control framework and residual risk profiles, thereby supporting responsible provision of financial services to clients and effective risk management for the firm. This position reports to the Global Markets Control Testing Programme Head, within the Central Testing Utility. The Global Markets Control Testing Programme Head leads and directs a team of approximately 100 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. Responsibilities: This role is to plan, execute and report the results of control testing covering Markets Trading and Sales businesses. Key responsibilities of the role are: • Executing and reporting results of control testing, • Supervising and coaching junior team members in execution of control testing, • Monitoring execution of parts of the testing programme to agreed timelines, escalating and resolving obstacles to delivery, • Maintaining high standards and best practice for execution of testing activities, • Providing challenge to stakeholders on the design and effectiveness of controls, • Supporting stakeholders in determining necessary control remediation identified through the testing programme, • Maintaining strong stakeholder relationships across Front Office, Markets Conduct Risk, Compliance and Operational Risk, • Presenting impactful summary outputs from the testing programme to stakeholders, • Providing Markets controls subject matter expertise to stakeholders across all three lines of defence Knowledge, Experience & Skills:, • Relevant experience in Front Office controls testing, internal audit, external audit, independent control reviews, or similar disciplines, • Understanding of Markets business activities and associated regulations, • Knowledge of Markets Operational and Compliance risks, and related controls, associated with trading and sales activities, • Strong understanding of control design assessment and effectiveness testing techniques and practices, • Experience of coaching and developing team members, • Experience of overseeing a team to deliver rigor and attention to detail in execution, • Experience of developing and maintaining effective senior stakeholder relationships, • Track record of providing constructive, effective challenge to Senior Stakeholders on risk management matters Education:, • Bachelor / university education preferred, but appropriate industry experience & exceptional delivery track record is as important. ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Quality Assurance, Monitoring & Testing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi Global Markets provides world-class solutions and an unmatched global presence. Citi Global Markets serve corporates, institutional investors and governments from trading floors in almost 80 countries. The strength of our underwriting, sales and trading and distribution capabilities span asset classes (Commodities, Equities, Rates, Spread Products) and currencies, providing an unmatched ability to meet the needs of our clients. The 1st Line of Defence (1LOD) Markets Controls Testing team is part of Central Control Organisation supporting the Markets business, and is responsible for execution of a comprehensive, risk-based programme of control testing covering all Markets businesses globally. The primary mission of the 1LOD Markets Controls Testing team is to support Management in its continuous monitoring of its control framework and residual risk profiles, thereby supporting responsible provision of financial services to clients and effective risk management for the firm. This position reports to the Global Markets Control Testing Programme Head, within the Central Testing Utility. The Global Markets Control Testing Programme Head leads and directs a team of approximately 100 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. Responsibilities: This role is to plan, execute and report the results of control testing covering Markets Trading and Sales businesses. Key responsibilities of the role are: • Executing and reporting results of control testing, • Supervising and coaching junior team members in execution of control testing, • Monitoring execution of parts of the testing programme to agreed timelines, escalating and resolving obstacles to delivery, • Maintaining high standards and best practice for execution of testing activities, • Providing challenge to stakeholders on the design and effectiveness of controls, • Supporting stakeholders in determining necessary control remediation identified through the testing programme, • Maintaining strong stakeholder relationships across Front Office, Markets Conduct Risk, Compliance and Operational Risk, • Presenting impactful summary outputs from the testing programme to stakeholders, • Providing Markets controls subject matter expertise to stakeholders across all three lines of defence Knowledge, Experience & Skills:, • Relevant experience in Front Office controls testing, internal audit, external audit, independent control reviews, or similar disciplines, • Understanding of Markets business activities and associated regulations, • Knowledge of Markets Operational and Compliance risks, and related controls, associated with trading and sales activities, • Strong understanding of control design assessment and effectiveness testing techniques and practices, • Experience of coaching and developing team members, • Experience of overseeing a team to deliver rigor and attention to detail in execution, • Experience of developing and maintaining effective senior stakeholder relationships, • Track record of providing constructive, effective challenge to Senior Stakeholders on risk management matters Education:, • Bachelor / university education preferred, but appropriate industry experience & exceptional delivery track record is as important. ------------------------------------------------------ Job Family Group: Controls Governance & Oversight ------------------------------------------------------ Job Family: Quality Assurance, Monitoring & Testing ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi's EEO Policy Statement and the Know Your Rights poster.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. You will help turn some of the UK & Ireland's most important water and wastewater plans into safe, buildable and effective infrastructure. Working across multidisciplinary programmes, you will bring engineering disciplines, construction teams and client stakeholders together around clear, coordinated design decisions. You will help identify risks early, improve buildability and make sure commissioning, operational performance and whole-life value are considered throughout the design process. This is a role for an experienced engineering professional who understands how complex designs move from development into delivery. You will coordinate technical interfaces, manage design information and help project teams resolve issues before they affect construction, programme or cost. You will work closely with project managers, technical specialists and construction teams, providing design management support and giving clients confidence that designs are coordinated, assured and ready for delivery. Your contribution will go beyond managing drawings and schedules. You will challenge assumptions, support better ways of working and help teams make practical decisions that improve safety, value and long-term performance. The UK water sector is entering a significant period of investment, creating the opportunity to improve the resilience, capacity and environmental performance of critical infrastructure. As a Design Manager, you will coordinate multidisciplinary detailed design activities across water and wastewater projects and programmes. You will work with civil, structural, mechanical, electrical, process and construction teams to produce integrated, buildable designs that support successful delivery, commissioning and operation. You will take day-to-day responsibility for defined design packages or project workstreams, helping manage scope, programme, technical interfaces, assurance requirements and design change. Working alongside senior design managers, project managers and discipline leads, you will track progress, coordinate inputs and help resolve technical or delivery issues. You will also work closely with construction and commissioning teams to make sure buildability, sequencing, access, safety and operational requirements are reflected in the design. Where opportunities exist, you will support the use of standardised solutions, digital tools and lessons learned to improve design efficiency and consistency. Depending on the size and complexity of the programme, you may coordinate a small design team or manage several technical packages within a larger multidisciplinary delivery environment. You will provide clear direction and constructive support, but you will not be expected to carry the same practice leadership, business development or people-management responsibilities as a Senior Design Manager. This is a great opportunity to join a growing water practice and take on greater responsibility across complex infrastructure programmes. Success will mean improving design coordination, identifying risk early and helping multidisciplinary teams produce engineering solutions that work in design, construction and operation. • Experience coordinating the design or engineering delivery of water, wastewater or comparable infrastructure projects within a consultancy, contractor, delivery partner or asset-owner environment., • Evidence of managing defined design packages or project workstreams, including design scope, programme, technical interfaces, deliverables, assurance activities and change., • Practical understanding of how engineering design interacts with construction, commissioning, operations and maintenance, • Working knowledge of Design & Build contracts and CDM requirements, helping teams identify, record and manage design risk., • Experience working within NEC3 or NEC4 delivery environments, including an understanding of change control, early warnings and the relationship between design decisions, programme and cost., • Competitive salary We offer compensation that reflects your skills and experience, • Flexible Work Arrangements Benefit from hybrid, part-time, and flexible working hours, patterns, and locations, • Robust Pension Contributions We offer enhanced pension contributions up to 10% to secure your future, • Comprehensive Health Coverage Single medical cover and Digital GP service, with options to add your partner and family, • Family Planning Support Access to fertility healthcare and family planning services, • Enhanced Parental Leave Enjoy enhanced parental leave pay and free membership to employee assistance and parental programs, • Life assurance at 4x your salary, • Wellbeing Hub Free access to wellbeing apps like Calm and Daily Burn, • Professional Development We cover professional membership fees and provide continuous professional development (CPD) opportunities, • Community Engagement Participate in charity matched-funding, paid volunteering time, and charitable donations Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we’ve gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You’ll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you’ll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs. We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we’re more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging.Find out more about ourJacobs Employee Networks here. Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit https//www.vercida.com/uk/employers/jacobs to view and access our roles. As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support. #J-18808-Ljbffr

• Senior-level Drupal contract, 3 to 6 months, • £400 per day, • Belfast, one day on site per week, remainder flexible, • Public sector project with real-world impact for end users, • Clear scope and defined delivery timeline Our client delivers digital services on behalf of a government body, supporting a large user base through public-facing web platforms. The organisation places a strong emphasis on reliability, security and quality of delivery, and offers contractors a structured, well-supported project environment in which to do focused technical work. This is an opportunity for an experienced Drupal Developer to take ownership of design and development work on a government-facing web platform. Based in Belfast one day a week with flexibility for the rest, you will work closely with stakeholders and technical colleagues to shape practical, well-built Drupal solutions. The role suits someone who enjoys autonomy, values clean and maintainable code, and wants to see their work supporting genuinely public-facing services. • Design and build Drupal-based web applications and components to meet project requirements, • Write clean, maintainable and well-documented code within the Drupal framework, • Configure and customise Drupal modules and themes to deliver required functionality, • Translate stakeholder and functional requirements into effective Drupal solutions, • Contribute to solution design decisions, keeping scalability, security and performance in mind, • Maintain and enhance existing Drupal sites throughout the contract, • Proven experience in Drupal design and development, • Strong understanding of Drupal architecture, modules and theming, • A track record of building and maintaining Drupal-based web applications, • Ability to work from the Belfast office one day per week for the duration of the contract, • Experience working on projects for public sector or government clients, • Familiarity with web accessibility, performance and security best practice, • £400 per day, 3 to 6 month contract, • Mostly remote working, with just one day on site in Belfast each week, • Meaningful, public-facing project with clear scope and objectives, • Work alongside a skilled, delivery-focused team, • A defined timeframe with the potential to expand your government sector experience #J-18808-Ljbffr

We're looking for a Life Safety Systems Engineer who is excited about working on projects that enable the heart of our clients' business. Join us and you'll have the chance to work on projects including semiconductor manufacturing, data centre facilities, and other state of the art manufacturing and research facilities. Come be a part of a vibrant, dynamic team that delivers world class designs for well-known clients around the world. You'll thrive as you perform design of Life Safety and Security Systems for our client's advanced facilities. This position will provide Lead opportunities for delivery of complex packages in coordination with engineers and design leads that form the core of our electrical delivery team. You will interface directly with client counterparts in designing of their facilities. Utilising AutoCAD and Revit MEP, our teams create 3D models in coordination with architects and engineers. From those 3D BIM models you'll design fire alarm, smoke and leak detection, security and intrusion detection systems, and more. Using the various applicable Life Safety and Fire codes as well as industry standards you will provide calculations; equipment size and quantities; equipment and construction specifications; network diagrams and addressing; and various construction deliverables in both 2D and 3D platforms for a constructable design. Bring your curiosity, talent for multi-taskingand collaboration, and extreme organisational skills and we'll help you grow, pursue and fulfill what drives you – so we can make big impacts on the world, together. At Jacobs, we're partnering across the globe to create the best project outcomes by maximising the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, you'll commit to supporting and engaging with these teams, as we work to build a company like no other! • Bachelor's degree in engineering or sciences, • Knowledge & application of NFPA 70 (NEC) and electrical design requirements, • Knowledge & application of NFPA 101 Life Safety Code, and NFPA 72 Fire Alarm and Signalling Code, • Knowledge & application of NFPA 400 Hazardous Materials Code, • Familiar with IBC and NFPA 1 Fire Code as they pertain to LSS, • Design experience with security, access control, intrusion detection and CCTV, • Design experience with Fire Alarming, VESDA systems, HPM, and Leak Detection, • Experience leading a team of LSS design staff, • Knowledge of design and construction specifications, • Experience estimating and scheduling mid to large scale projects Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals – all at a single global company. Find out more about life at Jacobs. We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about ourJacobs Employee Networks here. Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit https//www.vercida.com/uk/employers/jacobs to view and access our roles. As a disability confident employer, we will interview disabled candidates who best meet the criteria. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support. #J-18808-Ljbffr

Three Retail Customer Advisor Location: Unit 21 The Abbey Centre, Longwood Road, Newtownabbey, United Kingdom, BT37 9UH Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on your store's performance Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. We pride ourselves on being more than just a store; we have the right team to be at our best, and our Retail Customer Advisors are at the heart of delivering first‑class customer service. As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team. • Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued., • Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services., • Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals., • Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly. It all starts with you. We are looking for individuals who want to 'wow' our customers by demonstrating how technology can transform everyday moments into something truly extraordinary. • Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs., • Team Collaboration: The ability to work well within a team, contributing to a positive and high‑performing environment., • Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges. Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matters most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We'll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond. We are a business built on people. We work hard to look after our customers and each other and our inclusive culture will support and inspire you every day. We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being. We care about our people’s success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning & development tools. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you. #J-18808-Ljbffr

Overview In this role you will lead the shaping of end-to-end services across the full lifecycle, ensuring accessibility and user-centred delivery. You will work within multidisciplinary teams to map current and future states, align delivery with policy, and support evidence-based decisions for clients. You’ll facilitate workshops, define service visions, and co-create sustainable, scalable services. This is an opportunity to influence public-sector and digital transformation projects with a strong focus on accessibility, collaboration, and impact. Pay / BenefitsQuarterly Profit Share SchemeFlexible/remote workingPension with 5% employee-matched contributionPrivate Healthcare Cover24 days holiday allowance + holidaysEducational assistance including AWS, Microsoft, Oracle, and Red Hat ResponsibilitiesLead service design across the full lifecycle from discovery to liveMap current and future service states and align delivery with policy and operational realitiesFacilitate workshops and shape service visions with cross-functional teamsDefine structures, processes and journeys that underpin high-quality servicesCollaborate with content/design/product/UX researchers and technical leads to deliver cohesive servicesDevelop and defend an evidence base to guide design decisions and measure impact Key requirementsExperience with GOV.UK Service Standard or public sector projectsAbility to simplify complexity for usability and scalabilityComfort with ambiguity and guiding teams toward directionPlan and lead workshops; manage and influence diverse stakeholdersDesign for accessibility and inclusion across channelsDefine service vision and unite teams around itStrong communication skills; adapt to audiences and mediumsBuild evidence base; interpret performance data to inform decisionsDesign for sustainability and future-proofing; create clear system visuals (blueprints, journey maps)Experience in agile, multidisciplinary teams; familiarity with Miro and Lucid; basic Figmacollaborationfacilitationclear communicationMiroLucidFigma