R&D Engineering Team Lead
9 days ago
Glasgow
Senior technical leader within the Global ServiceNow Portfolio organisation, reporting directly to the CTO / Portfolio Lead. Responsible for driving engineering-led innovation, building next-generation accelerators, architecting cutting‑edge GenAI and Agentic AI capabilities, and supporting the creation of differentiated IP for Atos’ global ServiceNow business. • Drive the technical innovation engine for the global ServiceNow business, aligned to portfolio strategy., • Build reusable frameworks, accelerators, AI‑powered components, and IP that enhance competitive differentiation., • Lead R&D initiatives exploring GenAI, Agentic AI, automation, integration patterns, and emerging ServiceNow capabilities., • Strengthen Atos’ positioning with ServiceNow through technical excellence, joint innovation, and prototype delivery., • Enable faster time‑to‑market for global offerings through engineering velocity and reusable asset development., • Translate future‑looking technology trends into actionable engineering solutions., • Define and execute the R&D strategy to support portfolio roadmap, innovation priorities, and future investments., • Identify emerging technologies, ServiceNow releases, and ecosystem opportunities to shape next‑gen solutions., • Partner with the CTO on strategic bets and long‑term capability building., • Lead engineering design and development of GenAI solutions, Agentic AI components (autonomous agents and workflow orchestration), AI‑infused accelerators, decisioning engines, and knowledge automation., • Collaborate with Portfolio Directors to embed AI capabilities into global offerings., • Architect and oversee development of reusable assets such as reference implementations, technical frameworks, and integration templates., • Ensure all assets follow engineering best practices, are production‑grade, and integrate into delivery methodologies., • Lead technical PoCs for ServiceNow modules, AI capabilities, platform extensions, and ecosystem technologies., • Validate technical feasibility of new portfolio ideas before commercialization., • Partner with Alliance teams and ServiceNow for joint innovation PoCs., • Provide technical depth and engineering execution support for each portfolio area., • Architect component solutions and beta prototypes., • Ensure solution offerings are technically robust, scalable, and differentiated., • Define engineering standards, coding best practices, versioning, CI/CD automation, and DevSecOps expectations., • Ensure strong quality, security, and performance principles for all developed assets., • Maintain a structured lifecycle for R&D assets from prototype to offering‑ready solution., • Collaborate with ServiceNow architects, product managers, and engineering teams on innovation initiatives., • Engage with ecosystem technology partners for solution co‑development., • Support Knowledge, AI Summit, and external events by showcasing R&D innovations and prototypes., • Build and mentor a global engineering community of ServiceNow developers and automation specialists., • Foster a culture of experimentation, technical excellence, and continuous learning., • Strong technical background in ServiceNow development, architecture, or platform engineering., • Hands‑on expertise with ServiceNow App Engine, Integration Hub, Automation Engine, GenAI capabilities (LLMs, vector search, embeddings, orchestration), AI agents, workflow automation, and cognitive services., • Demonstrated experience leading innovation, R&D, PoCs, or solution engineering teams., • Deep understanding of ServiceNow domain architecture, platform extensibility, and best practices., • Ability to translate high‑level strategic directions into engineering roadmaps and deliverables., • Strong collaboration skills, with experience working across portfolio, sales, delivery, alliances, and industry teams., • Exceptional problem‑solving ability with an innovation‑first mindset., • Excellent communication and the ability to present technical concepts to both engineering and business audiences., • Opportunity to shape the next‑generation engineering and innovation agenda for a global ServiceNow business., • Strategic role working directly with the CTO and influencing future offerings, AI investments, and portfolio direction., • Hands‑on innovation environment with access to ServiceNow early‑release programs, ecosystem partners, and R&D initiatives., • High visibility across global leadership, portfolio teams, and key clients., • Competitive compensation and strong career acceleration opportunities., • Investment in your professional development and growth. Atos is committed to a fair work environment for all. We are an equal opportunity employer and encourage everyone to apply. Atos is a recognized leader in its industry across ESG criteria. #J-18808-Ljbffr