Facilities Assistant
3 days ago
London
Facilities AssistantJob Description / Person SpecificationJob Title: Facilities AssistantReports to: Facilities ManagerResponsible for: Coordinating casual staff and volunteers when requiredSalary: £28,860 per annumHours: Full-time, 37.5 hours per week, Monday to Sunday. Regular evening and weekend work will be required to meet operational needs.Place of Work: Community Centre, Central LondonBenefits: Auto-enrolment pension, 26 days' annual leave plus bank holidays, and season ticket or bicycle loan. Purpose of the Role\n\n • Support the Facilities Manager in providing a safe, compliant, well-maintained and welcoming environment for everyone using the centre.\n, • Carry out routine health and safety, fire safety, security and building compliance checks, maintaining accurate records and reporting concerns promptly.\n, • Provide practical facilities and operational support to departments, services, activities and events.\n, • Help maintain the cleanliness, presentation and day-to-day operation of the premises.\n, • Assist with internal and external room bookings, including preparing and setting up rooms.\n, • Help coordinate casual staff and volunteers when the Facilities Manager is absent.\n Key ResponsibilitiesHealth, Safety and Compliance\n\n, • Complete scheduled health and safety, fire safety, security and building checks accurately and on time.\n, • Identify hazards, defects and unsafe working practices, taking appropriate action and reporting concerns to the Facilities Manager.\n, • Help implement actions arising from risk assessments, inspections, audits and contractor reports.\n, • Assist with fire safety checks, evacuation procedures, emergency arrangements and record keeping.\n, • Ensure communal areas, escape routes, equipment and facilities remain safe and accessible.\n, • Follow and promote all relevant health and safety, fire safety, safeguarding, equality, diversity and inclusion policies.\n Facilities and Building Operations\n\n, • Complete daily, weekly and monthly facilities duties, including cleaning, minor maintenance, room presentation and general building checks.\n, • Identify maintenance, cleaning or repair issues and report anything that cannot be resolved internally.\n, • Carry out minor repairs and basic maintenance within your skills and training.\n, • Help oversee contractors, provide access and check that work has been completed satisfactorily.\n, • Support the safe operation of heating, ventilation, lighting and other building systems, reporting faults when necessary.\n, • Help maintain the security of the building, equipment and contents, including opening and closing duties.\n, • Help maintain external areas and grounds, including basic gardening and keeping outdoor spaces safe and presentable.\n Support for Departments and Services\n\n, • Provide practical facilities support for activities, projects, community programmes and events.\n, • Work closely with colleagues to understand their operational requirements and resolve practical issues involving rooms, equipment or the building.\n, • Support internal events with furniture, equipment, access arrangements, deliveries and room preparation.\n, • Respond flexibly to urgent operational needs while ensuring essential health and safety and facilities duties remain the priority.\n Room Hire and Customer Support\n\n, • Assist the Reception and Room Hire teams with preparing and resetting rooms for internal activities and external bookings.\n, • Ensure rooms are clean, safe, appropriately arranged and ready for use.\n, • Help room users with basic facilities-related questions and refer booking, payment or contractual matters to the appropriate team.\n, • Provide reception cover when reasonably required, including during staff absence or lunch breaks.\n, • Deliver a welcoming, helpful and professional service.\n General Responsibilities\n\n, • Act as a point of contact for staff, visitors, tenants, contractors and service users regarding facilities-related matters.\n, • Attend relevant meetings, briefings and training.\n, • Use facilities systems, checklists and records effectively, suggesting practical improvements where appropriate.\n, • Help coordinate casual staff and volunteers carrying out facilities duties when the Facilities Manager is absent.\n, • Carry out other reasonable duties within the scope of the role.\n Essential Skills and Experience\n\n, • An understanding of workplace and building-related health and safety.\n, • An understanding of the importance of completing compliance checks and maintaining accurate records.\n, • Some knowledge or experience of overseeing building maintenance contractors.\n, • An understanding of minor repairs, maintenance, heating, ventilation and other building systems, with a willingness to learn.\n, • Experience of providing excellent customer service.\n, • Good written and verbal communication skills.\n, • Experience of working collaboratively and providing practical support to different teams or services.\n, • A practical, hands-on and flexible approach to cleaning, light maintenance and room preparation.\n, • Good IT skills.\n, • The ability to work independently and use initiative.\n, • Good organisational skills and the ability to prioritise essential facilities duties alongside customer and room-hire requirements.\n, • Flexibility regarding working days and hours when required.\n Desirable Skills and Experience\n\n, • An understanding of planned preventative maintenance systems.\n, • Knowledge of mechanical and electrical systems.\n, • Training or experience in building or facilities management.\n, • An understanding of IT systems and equipment.\n, • A full UK or EU driving licence, ideally including permission to drive a minibus.\n
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